“Enterprise Content Management, The Value Proposition” Paper to Pamela Doyle, Spokesperson, Director Digital Fujitsu Computer Products of America Chair, AIIM Advisory Trade Member Board, and The TWAIN Working Group Trends and Business Drivers • Costs • Customer • Continuity (Risks) • Compliance (Governance) Costs • Do more with less resources • Improving efficiencies • Reducing physical storage requirements • Increasing productivity • Increasing performance Customer • Managing information more efficiently • Faster business transactions • Enhanced customer service • Competitive advantage Risk and Governance (Compliance & Continuity) • Finding and retrieving information on demand to demonstrate compliance with regulatory guidelines • Controlling access and ensuring confidentiality • Ensuring business continuity 24x7x365 Risk and Governance U.S. Guidelines • Government Paper • The Health Care Quality Elimination Act and Modernization, Cost Reduction and Quality • HIPAA Improvement Act • Gramm-Leich-Bliley • Sarbanes-Oxley • Bank Secrecy Act • SEC 17a3-4 • Check 21 Risk and Governance • Confidentiality and • Records Management: Continuity: – ISO 15489-1 & 2 – Dept. of Labor – FDA 21 CFR Part II (OSHA) Privacy Act – DoD 5015.2- of 1974 STD/DITSCAP – The Family Educational Rights and Privacy Act – PAS 56 – Basel II The Solution • Enterprise Content Management, including document imaging, the capture component, as it provides real world solutions that enable organizations to cut costs, improve data accessibility, control access, produce a more accurate audit trail and to ensure the secure retention and destruction of an organization’s information asset. Enterprise Content Management “The strategies, methods and tools used to capture, manage, store, preserve and deliver content and documents related to key organizational processes.” AIIM International, 2006 EECCMM –– iiss aanndd iiss ……nnoott • ECM is not… – a single technology – a black box – a miracle cure – easy • ECM is… – about business & organizational processes – not just technology – complicated