ROADMAP. DEFINED. OPINIONS. VOICED. BUSINESS. TRANSFORMED. FORESIGHT. ALIGNED. PERFORMANCE. ENABLED. Annual Report 2014-15 02 NASSCOM ANNuAl repOrt 2014-15 NASSCOM, a not-for-profit organisation with an objective to build a growth led and sustainable technology and business services sector in the country. WHAT WE DO Set STRATEGIC DIRECTION for industry BEST PRACTICES, sharing and collaboration International PARTNERSHIPS and policy WORKFORCE development Incubate and BUILD NEW SECTORS BUSINESS. TRANSFORMED. www.facebook.com/NASSCOMOfficial twitter.com/nasscom www.slideshare.net/nasscom www.youtube.com/user/NASSCOMVideos in.linkedin.com/company/nasscom NASSCOM ANNuAl repOrt 2014-15 03 Content MESSAGE FROM MESSAGE FROM THE CHAIRMAN THE PRESIDENT p.04 p.05 ExECUTIvE ASSOCIATION COUNCIl OvERvIEw p.06 p.10 ANNUAl REvIEw: 2014 25 yEARS OF GOvERNMENT GlOBAl TRADE TOGETHERNESS POlICy ISSUES DEvElOPMENT RESEARCH p.15 p.18 p.22 p.24 DIvERSITy & SkIllS INClUSION SECTORAl EvENTS DEvElOPMENT INITIATIvE COUNCIl p.27 p.30 p.33 p.35 REGIONAl MEMBER MEMBER ACTIvITIES ORGANISATIONS ORGANISATIONS p.56 p.79 Annual Report 2014-15 04 NASSCOM ANNuAl repOrt 2014-15 Message froM the chairMan Message froM the chairMan the last 11 months have been significant, with several new developments defining India and shaping NASSCOM’s agenda. the new government took charge gain traction in these hitherto and unveiled its plans for investment elusive markets. and growth, NASSCOM and the On the skills development front too, industry also aligned themselves NASSCOM kept the momentum with these national goals. the results going, launching occupational have been positive. the industry standards and focusing on Qp performed well during the year and adoption through its It-IteS Sector is expected to grow by 13 per cent in Skills Council. constant currency. the chamber’s flagship initiative for recognising the need for change smaller firms — the 10,000 start- in the dynamic industry landscape, ups programme — shifted gears and NASSCOM initiated the repositioning entered its next phase with the setting of the It-BpM industry from a up of warehouses in Bengaluru and cost arbitrage player to a strategic Kolkata along with new programs for transformational partner. NASSCOM mentorship and industry connect. R. ChANDRASEkARAN worked closely with leading global Chairman, NASSCOM consulting firms to showcase how the Overall, NASSCOM focused on sector was playing the role of a game creating an enabling, ‘easy-to-do- changer for customers and helping business in environment’ for the It- them transform their businesses. BpM industry and on addressing Dear friends, the pain points of member and non- NASSCOM also strengthened the It is my pleasure to Chair NASSCOM member organisations. Sectoral Councils it had set up in in its 25th year and be a part of the 2013, laying out the structure for Going forward, NASSCOM will association’s historic journey. What governance and the targets to be continue to look at the horizon, began as a small office in New Delhi, achieved in 2015. understand the digital transformation is now a phenomenal institution that sweeping the world and outline the has been nurtured by its Founders, the focus during the year was on role that the Indian It-BpM industry executive Council members and expanding membership by reaching can play in this emerging realm. past Chairmen. out to more and more It-BpM organisations, especially start-ups NASSCOM is already working the year 2014-15, therefore, was and emerging organisations across with McKinsey to provide a fresh dedicated to celebrating 25 years tier 1, 2 and 3 cities and townships perspective on its 2020 vision. this of NASSCOM. We did this by rolling of the country. will be a detailed research that we out events across India where we expect to release during 2015. In the area of global trade, thanked all our stakeholders and NASSCOM continued to engage We would like to thank all our member partners who have contributed to the with international governments, organisations for continuing to work success of NASSCOM and the It- attempting to resolve long-standing with NASSCOM and supporting the BpM industry. issues related to visas, mobility of organisation in all its endeavors. the last 11 months have been skilled manpower and other industry significant, with several new concerns. NASSCOM’s thrust developments defining India and on Japan and China during the shaping NASSCOM’s agenda. As year, will help the It-BpM industry NASSCOM ANNuAl repOrt 2014-15 05 Message froM the PresiDent Message froM the PresiDent to enhance awareness about It and its criticality to key industry verticals, NASSCOM forged important partnerships with the healthcare sector and the government. with Nathealth for the healthcare public transportation, particularly in segment and the government on silicon hubs such as Gurgaon. the It architecture for its Smart NASSCOM increased its participation Cities, GStN and other projects. in discussions on global policy issues, In all these instances, NASSCOM helping shape government opinion orchestrated the importance of through the public policy group of technology as a problem solver and WItSA, where it was elected as Chair. driver of productivity in organisations. During the year, NASSCOM also held Japan was the region of focus discussions with the government on for NASSCOM in 2013-15. the the need to address current constraints association led a delegation to the in eGovernance procurement. island nation to meet up with key stakeholders. In the months ahead, In an effort to support the Digital India NASSCOM will work with the Japan initiative launched by the government GIC Council and the government to in 2014, NASSCOM began work with deepen this engagement. R. ChANDRAShEkhAR the policy makers on a framework president, NASSCOM that will serve as a reference point for It was additionally a year of innovation the initiative. NASSCOM Foundation for the It-BpM industry and NASSCOM launched its joint work with the continued to spearhead this effort industry on the National Digital through the programmes launched 2014-15 has been an exciting time to literacy Mission. by its product Council. through the be a part of NASSCOM. It has been a year, Indian start-ups displayed their period of great learning, new initiatives In the last year, NASSCOM continued innovative product through special and one where we have scaled to introduce skills development platforms, conclaves and showcases existing programmes. programmes that were aimed hosted by NASSCOM. at building a pipeline of middle NASSCOM sought the feedback of its management in the It-BpM sector. It During 2014-15, NASSCOM members on its performance through hosted training for middle managers, helped members remain abreast of a detailed and thorough Member marketing professionals, GIC leaders technological and business trends Satisfaction Survey. We thank our and techies in an attempt to achieve by publishing more than 30 in-depth member organisations for rating us this goal. research reports on these subjects. as the best industry association and providing us with valuable feedback and As part of its Diversity and Inclusion We are glad to share that NASSCOM’s suggestions that will be incorporated focus, NASSCOM continued to Noida campus is taking shape and into our planning for 2015-16. promote best practices within will become operational next year. this domain, through awareness NASSCOM will continue to expand the year was significant from the programmes on prevention of Sexual its team and build its base of domain point of view of the Indian It domestic Harassment, Women in leadership, specialists over the next 12 months. market as well, which remained on Girls in technology, and its NASSCOM’s radar. to achieve our I hope you will remain an active Diversity Awards. goals for this market and enhance participant in the numerous initiatives awareness about It and its criticality the year saw NASSCOM engage with NASSCOM is planning during 2015 to key industry verticals, NASSCOM the central and state governments to and continue to lend support to our forged important partnerships solve problems related to paucity of strategic and ambitious plans. 06 NASSCOM ANNuAl repOrt 2014-15 executive council 2014-15 office bearers Chairman, NASSCOM Vice Chairman, NASSCOM president, NASSCOM R. ChANDRASEkARAN B V R MOhAN REDDy R. ChANDRAShEkhAR Vice Chairman, Founder, Chairman and Managing Director, NASSCOM Cognizant Technology Solutions India Pvt. Ltd. CYIENT Limited executive council MeMbers AVINASh VAShISThA ShAkTI SAGAR ARuN SETh ARuNA JAyANThI Chairman & Geography Managing Managing Director, Chairman, CEO, Director (India), Accenture ADP India Ltd. Alcatel-Lucent India Ltd. Capgemini India Pvt. Ltd. DINESh MALkANI AShuTOSh VAIDyA RAVI GuRuRAJ RAJAN ANANDAN President, VP & GM – Application and BPO, Dell Chairman & Co-Founder, Managing Director, CISCO India and SAARC International Services India Pvt. Ltd. Frictionless Ventures Pvt. Ltd. Google India Pvt. Ltd. NASSCOM ANNuAl repOrt 2014-15 07 executive council 2014-15 executive Council plays a key role in determining the strategic priorities for NASSCOM, find collaborative solutions to address industry challenges and build initiatives that will drive industry growth. NEELAM DhAwAN SuhAS BhIDE V.k. MAThEwS uB PRAVIN RAO Managing Director, General Manager – Global Delivery, Founder & Executive Chairman, Chief Operating Officer, Hewlett-Packard India Pvt. Ltd. IBM India Pvt. Ltd. IBS Group Infosys Technologies Ltd. DR. MukESh AGhI BhASkAR PRAMANIk ARVIND ThAkuR RAMAN ROy Chief Executive, Chairman, CEO & Joint Managing Director, Managing Director, Larsen & Toubro Infotech Ltd. Microsoft Corporation (I) Pvt. Ltd. NIIT Technologies Ltd. Quatrro Global Services Pvt. Ltd VIJAy RATNAPARkhE C P GuRNANI RIShAD PREMJI kEShAV MuRuGESh President & MD, Robert Bosch Managing Director & CEO, Chief Strategy Officer, Group CEO, Engineering & Business Solutions Ltd. Tech Mahindra Wipro Technologies (Wipro Ltd.) WNS Global Services 08 NASSCOM ANNuAl repOrt 2014-15 executive council 2014-15 iMMeDiate Past chairMen kRIShNAkuMAR NATARAJAN NATARAJAN ChANDRASEkARAN CEO & Managing Director, CEO & Managing Director, MindTree Ltd. Tata Consultancy Services Ltd. Past chairMen RAJENDRA SINGh PAwAR hARSh MANGLIk PRAMOD BhASIN SOM MITTAL Chairman & Co-founder Director, Former Chairman, Founder, Former Chairman & President, NIIT Group Accenture (India) Genpact India Pvt. Ltd. NASSCOM DR. GANESh NATARAJAN LAkShMI NARAyANAN S RAMADORAI JERRy RAO Vice Chairman and CEO, Vice Chairman, Board Member, Founder & Former Chairman, Zensar Technologies Cognizant Technology Solutions Tata Consultancy Services Ltd. MphasiS Ltd. NASSCOM ANNuAl repOrt 2014-15 09 executive council 2014-15 the past Chairmen Council functions as an advisory group to the executive Council and focuses on the long-term vision and priorities for NASSCOM. hARISh MEhTA kIRAN kARNIk PhIROz VANDREVALA ATuL k. NIShAR Chairman, Former President, Board Member, Founder & Chairman, Onward Technologies Ltd. NASSCOM Tata Consultancy Services Ltd. Hexaware Technologies Ltd. RAJ JAIN SAuRABh SRIVASTAVA k V RAMANI AShANk DESAI Chairman & Managing Director, Chairman, Chairman & MD, Founder & Board Member, RS Software (India) Ltd. Steria (India) Ltd. Digital Holdings Pvt. Ltd. Mastek Ltd. F C kOhLI N. R. NARAyANA MuRThy Former Deputy Chairman, Founder, Tata Consultancy Services Ltd. Infosys Technology Ltd. POTENTIAl. TAPPED. BUSINESS. TRANSFORMED. GROwTH. REALISED.