Lecture Notes in Information Systems and Organisation 11 Teresina Torre Alessio Maria Braccini Riccardo Spinelli Editors Empowering Organizations Enabling Platforms and Artefacts Lecture Notes in Information Systems and Organisation Volume 11 Series editors Richard Baskerville, Atlanta, USA Marco De Marco, Milano, Italy Nancy Pouloudi, Athens, Greece Paolo Spagnoletti, Roma, Italy Dov Te’eni, Tel Aviv, Israel Jan vom Brocke, Vaduz, Liechtenstein Robert Winter, St. Gallen, Switzerland More information about this series at http://www.springer.com/series/11237 Teresina Torre Alessio Maria Braccini (cid:129) Riccardo Spinelli Editors Empowering Organizations Enabling Platforms and Artefacts 123 Editors Teresina Torre Riccardo Spinelli University of Genoa University of Genoa Genoa Genoa Italy Italy Alessio Maria Braccini Department ofEconomics andBusiness TusciaUniversity Viterbo Italy ISSN 2195-4968 ISSN 2195-4976 (electronic) Lecture Notesin Information SystemsandOrganisation ISBN978-3-319-23783-1 ISBN978-3-319-23784-8 (eBook) DOI 10.1007/978-3-319-23784-8 LibraryofCongressControlNumber:2015949457 SpringerChamHeidelbergNewYorkDordrechtLondon ©SpringerInternationalPublishingSwitzerland2016 Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpart of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission orinformationstorageandretrieval,electronicadaptation,computersoftware,orbysimilarordissimilar methodologynowknownorhereafterdeveloped. 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Printedonacid-freepaper SpringerInternationalPublishingAGSwitzerlandispartofSpringerScience+BusinessMedia (www.springer.com) Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Teresina Torre, Alessio Maria Braccini and Riccardo Spinelli Smart Mobility in Smart City . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Clara Benevolo, Renata Paola Dameri and Beatrice D’Auria Designing e-Sustainable Parliaments. . . . . . . . . . . . . . . . . . . . . . . . . . 29 Mauro Romanelli Investigating the Sailing Ship Effect as Newcomers’ Strategic Reaction to Technological Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Rocco Agrifoglio, Francesco Schiavone and Concetta Metallo Bridging the Gap Between Theory and Practice: Socio-Technical Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Peter Bednar and Moufida Sadok The University in the Polis: An Emerging Role of Democratic Intermediary in e-Participation?. . . . . . . . . . . . . . . . . . 63 Marina Ribaudo, Claudio Torrigiani, Fiorella De Cindio and Mauro Palumbo Designing a New Model of DMS for Developing a Resilient Community. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Andrea Paletti and Stefano Za Using Collaboration Platforms for Management Control Processes: New Opportunities for Integration . . . . . . . . . . . . . . . . . . . 91 Daniela Mancini and Concetta Ferruzzi Innovating e-Recruitment Services: An Italian Case Study . . . . . . . . . 103 Michela Iannotta and Mauro Gatti v vi Contents The Inextricable Intertwining of the Firm, the Platform and the Customer: The Case of a Social Media Platform for Innovation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Antonella Martini, Silvia Massa and Stefania Testa From e-Marketplace to e-Supply Chain: Re-conceptualizing the Relationship Between Virtual and Physical Processes. . . . . . . . . . . 133 Lapo Mola and Ivan Russo Comparing Classifiers for Web User Intent Understanding. . . . . . . . . 147 Vincenzo Deufemia, Miriam Granatello, Alessandro Merola, Emanuele Pesce and Giuseppe Polese E.Y.E. C. U.: an Emotional eYe trackEr for Cultural heritage sUpport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Davide Maria Calandra, Dario Di Mauro, Daniela D’Auria and Francesco Cutugno A Wizard Based EUDWeb Development Process. . . . . . . . . . . . . . . . . 173 Loredana Caruccio, Vincenzo Deufemia and Giuseppe Polese Practicing Mobile Interface Design Principles Through the Use of HCI Design Patterns—A Training Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Giuliana Vitiello, Genny Tortora, Pasquale Di Giovanni and Monica Sebillo A Mobile Application for Supporting Archaeologists in the Classification and Recognition of Petroglyphs . . . . . . . . . . . . . . 199 Vincenzo Deufemia, Valentina Indelli Pisano, Luca Paolino and Paola de Roberto End User Effects of Centralized Data Control. . . . . . . . . . . . . . . . . . . 213 Peter Imrie and Peter Bednar Risk Assessment to Support Liability Allocation Performed by the System GUI Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 R. Cassino, A. Vozella, G. Gigante and D. Pascarella Cognitive Antifreeze: The Visual Inception of Fluid Sociomaterial Interactions for Knowledge Creation . . . . . . . . . . . . . . . . . . . . . . . . . 241 Lawrence McGrath Requirements and Open Issues for ISs Supporting Dynamic Community Bonding in Emergency Situations . . . . . . . . . . . . . . . . . . 257 Tania Di Mascio, Federico Gobbo and Laura Tarantino Contents vii Digital Innovation in the Job Market: An Explorative Study on Cloud Working Platforms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273 Alessandro Ruggieri, Enrico Maria Mosconi, Stefano Poponi and Cecilia Silvestri Mt.Gox Is Dead, Long Live Bitcoin!. . . . . . . . . . . . . . . . . . . . . . . . . . 285 Francesco Bolici and Sara Della Rosa Research Methods in the itAIS Community: Building a Classification Framework for Management and Information Systems Studies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297 Francesca Ricciardi and Cecilia Rossignoli Introduction Teresina Torre, Alessio Maria Braccini and Riccardo Spinelli Abstract The socio-technical approach to the study of the relations between people and technology in organizations has a long standing tradition in the man- agerial research. The increased adoption of information and communication tech- nologies in organizations contributed to offer new empowerment opportunities for organizations, as well as opened new avenues for research. ICTs offer different, peculiar, organizational and individual affordances if compared to process tech- nologies. ICTs are also continuously evolving at a quick pace. As a result the literature has seen, throughout the years, the growth and the evolution of different conceptualizations of the socio-technical relationship between technology and organization.Onthisspecifictopicthisbookcontainsaselectionofthebestpapers presentedandacceptedattheXIeditionoftheItAISconference,heldinGenovain November 2014. Papers included in the books discuss the role of empowerment potential for organization of IT artifacts and IT platforms, providing the results of cutting-edgeresearchprojectsintheItalianandinternationalscientificcommunity. (cid:1) (cid:1) (cid:1) Keywords Technology and Empowerment IT Artefacts IT Platforms Socio-Technical Systems T.Torre(&)(cid:1)R.Spinelli UniversitàdegliStudidiGenova,Genoa,Italy e-mail:[email protected] R.Spinelli e-mail:[email protected] A.M.Braccini UniversitàdegliStudidellaTuscia,Viterbo,Italy e-mail:[email protected] ©SpringerInternationalPublishingSwitzerland2016 1 T.Torreetal.(eds.),EmpoweringOrganizations,LectureNotesinInformation SystemsandOrganisation11,DOI10.1007/978-3-319-23784-8_1 2 T.Torreetal. 1 Empowering Organization: A Continuous Challenge When Rosabeth Moss Kanter (in 1977) first introduced the concept of empower- mentinworkingcontexts,shesuggestedworkerswouldrequiresomediscretionto emancipatethemselvesfromthehithertodominanthierarchicalstructure,andthatit would be really positive for organizations and their capacity to develop. Borninsocialandpoliticalcontextinthe1960s,thetermempowermentdefined a growing process based on an increasing in self-esteem, in self efficacy, and self-determination aimed to bring out the potential of each person, thereby pro- ducing a more inclusive society through everybody’s active participation in public life. Quickly, the concept has been introduced in managerial and organizational studies, underlying that development is real and effective if organizational actors, humanresources,andworkershavetheopportunitytogrowfirst.Theirknowledge, experience and motivation—usually underused—can increase, through empower- ment processes, while their favourite responsible behaviours remain coherent with the demand for more participation in the strategies and activities of an enterprise. Inmorerecenttime,organizationalempowermentisconsideredaneffectivetool for management to confer responsibility of all employees and support their engagement and motivation [1]. Indeed, an empowering organization allows to its memberstohaveabettercontrolontheirworkandontheirworkingconditions[2]. Hence,anorganizationwishingtocreateanempoweringcontexthastobeginwith individual empowerment. Someone considers empowerment a cutting-edge technology ensuring both strategic advantage that enterprises are looking for and opportunities that people seek[3]:so,organizationalempowermentispresentedwithapositiveconnotation, just for this implication. This orientation finds its proper contextualization into the socio-technical approach, in which the role of workers is evaluated just for their capability in managing technologies and technical context. In this perspective empowerment become an interpretative key to understand the logic of social-technical system. Asknown,theconcept ofsocio-technicalsystememergedfrom theobservation that the way in which people worked did not follow the mechanistic view of procedures, which emphasized specialization and division of labor minimizing the role ofeach worker, his respective competences and ability in using working tools andinstruments.Relationsamongworkerswerefoundtobeimportant[4]:workers cooperate and collaborate to use the available technologies. The performance of a productive system was strictly connected with the interaction between two coes- sential dimensions: social dimension, which is created by people all together and their particular organization; and technical one, which is represented by materials, machineryandplantswithtaskandinterrelationsamongsuchtasks.Bothareopen, organic systems that regularly interact with external environment, producing feedback and adaptive actions in order to face with required changes. Sincethefirstanalysis,theconceptofsocio-technicalsystememergedasauseful basis to describe and understand any kind of organization. This is because it