Electronic Resource Management CHANDOS INFORMATION PROFESSIONAL SERIES Series Editor: Ruth Rikowski (e-mail: [email protected]) Chandos’ new series of books are aimed at the busy information professional. They have been specially commissioned to provide the reader with an authoritative view of current thinking. They are designed to provide easy-to-read and (most importantly) practical coverage of topics that are of interest to librarians and other information professionals. If you would like a full listing of current and forthcoming titles, please visit our website www.chandospublishing.com or e-mail [email protected] or telephone +44 (0) 1223 499140. New authors: we are always pleased to receive ideas for new titles; if you would like to write a book for Chandos, please contact Dr Glyn Jones on e-mail [email protected] or telephone number +44 (0) 1993 848726. Bulk orders: some organisations buy a number of copies of our books. If you are interested in doing this, we would be pleased to discuss a discount. Please e-mail [email protected] or telephone +44 (0) 1223 499140. Electronic Resource Management Practical perspectives in a new technical services model A C. E NNE LGUINDI AND K S ARI CHMIDT Oxford Cambridge New Delhi Chandos Publishing Hexagon House Avenue 4 Station Lane Witney Oxford OX28 4BN UK Tel: +44 (0) 1993 848726 E-mail: [email protected] www.chandospublishing.com www.chandospublishingonline.com Chandos Publishing is an imprint of Woodhead Publishing Limited Woodhead Publishing Limited 80 High Street Sawston Cambridge CB22 3HJ UK Tel: +44 (0) 1223 499140 Fax: +44 (0) 1223 832819 www.woodheadpublishing.com First published in 2012 ISBN: 978-1-84334-668-5 (print) ISBN: 978-1-78063-320-6 (online) © A. C. Elguindi and K. Schmidt, 2012 British Library Cataloguing-in-Publication Data. A catalogue record for this book is available from the British Library. All rights reserved. No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording or otherwise) without the prior written permission of the Publishers. This publication may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of binding or cover other than that in which it is published without the prior consent of the Publishers. Any person who does any unauthorised act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The Publishers make no representation, express or implied, with regard to the accuracy of the information contained in this publication and cannot accept any legal responsibility or liability for any errors or omissions. The material contained in this publication constitutes general guidelines only and does not represent to be advice on any particular matter. No reader or purchaser should act on the basis of material contained in this publication without first taking professional advice appropriate to their particular circumstances. Any screenshots in this publication are the copyright of the website owner(s), unless indicated otherwise. Typeset in the UKby Concerto. Printed in the UK and USA. For my husband, Nader. Thank you for all your love and support. – Anne For my son, Robert, and husband, Chuck. Thank you to my sister, Beth Schmidt, and mother, Linda Schmidt, for all their support. – Kari List of abbreviations API application programming interface ARL Association of Research Libraries AU American University CARLI Consortium of Academic and Research Libraries in Illinois CAUL-CBUA Council of Atlantic University Libraries/ Le Conseil des bibliothèques universitaires de l’Atlantique CCLA College Center for Library Automation (United States) CDER Collection Development and Electronic Resources CEP checklist for electronic products CORE Cost of Resource Exchange DLF Digital Library Federation DOI digital object identifier DRM digital rights management ER Electronic Resource ERM electronic resource management ERMI ERM Initiative xi Electronic Resource Management ERMS electronic resource management system(s) ESM E-Resources and Serials Management FCLA Florida Center for Library Automation GOKb Global Open Knowledgebase ICOLC International Coalition of Library Consortia ICUF Independent Colleges and Universities of Florida III Innovative Interfaces ILS integrated library system(s) ISU Indiana State University JUSTICE Japan Alliance of University Library Consortia for E-Resources KBART Knowledge Bases and Related Tools LCoNZ Library Consortium of New Zealand MARC Machine-Readable Cataloging NERL Northeast Research Library NII National Institute of Informatics (Japan) OCUL Ontario Council of University Libraries OLE Open Library Environment ONIX-PL ONIX for Publications Licenses OPAC online public access catalog PALNI Private Academic Library Network of Indiana PDA patron-driven acquisition PTAG PALNI Technology Advisory Group SaaS software-as-a-service SUS Florida State University System xii List of abbreviations TRLN Triangle Research Libraries Network UF University of Florida UNC University of North Carolina VIVA Virtual Library of Virginia WRLC Washington Research Library Consortium xiii Acknowledgements We would like to thank the staff of American University Library for their work with us in our daily responsibilities as well as the conversations we have had about where we think libraries are heading. It is a pleasure to work with such enthusiastic and dynamic colleagues. Special thanks go to our university librarian, William A. Mayer, for his support of this project; Adam Zaby, Andrea Paredes-Herrera and Andrew Bertaina of Interlibrary Loan for all the resources they obtained for us; Nobue Matsuoka-Motley, our music and performing arts librarian, for her help as a translator in our interview with Kyushu University; and Sean Casey of Media Services for his help in preparing equipment for our interviews. We would also like to thank those who helped us in the preparation of this book. A big thank you to Laura Wrubel, electronic resources content manager at George Washington University, for her excellent comments about the content of an initial draft, and to Charlotte Osterman (Anne’s mother) and Chuck Rainville (Kari’s husband) for their wonderful checks of grammar and style. xv Preface Electronic resources are changing the face of libraries for their users, but they are also changing the nature of what it means to do the work of a librarian. In most libraries, responsibilities for electronic resources were first added to the work of existing personnel. More recently, new units dedicated entirely to electronic resources have emerged, but the shift to electronic purchases has been so rapid that the proportion of staff supporting the electronic collection remains disproportionately small relative to that supporting the physical collection. The future of libraries, however, is more electronic resources, not less, and the skills, systems and approaches of electronic resources librarians will likely become standard components of all librarian jobs rather than specialized additions. Although there is a great deal of value to be found in exploring the theoretical side of electronic resources, such as the evolving nature of how users conceptualize information, and in the how-to aspects of performing the tasks of electronic resource management, such as licensing, access activation and implementing an ERMS (electronic resource management system), this book takes neither of these approaches. Instead, it is designed to speak to practical planning issues for academic libraries. How have academic libraries and librarians changed to respond to electronic xvii