Table Of Content

Version 1.0 Your Performance Accelerator Euler Hermes Academy Catalogue 2017 Version 1 December 2016 1 1. Table of Contents 1. Table of Contents ...................................................................................................................................... 1 Classroom .............................................................................................................. 10 1. Functional ........................................................................................................ 11 1.1 Finance ............................................................................................................................................................ 11 Finance for Non-finance Employees and Managers ........................................................................................ 11 1.2 Operations ........................................................................................................................................................ 12 1.2.1 Project Management .......................................................................................................................... 12 PRINCE2 Foundation (Available in French and English) ................................................................................ 12 Introduction au Management de Projets (FR only) .......................................................................................... 13 1.2.2 CPMO-Central Project Management Office programs........................................................................ 14 GPIC Investment approval and related CPMO processes ............................................................................... 14 1.2.3 Change Management ......................................................................................................................... 15 Change Management for Line Managers ......................................................................................................... 15 Change Management for Project Managers .................................................................................................... 16 1.2.4 BPM - Business Process Management .............................................................................................. 17 BPM Modelling Principles & EH Dimensions Tool (Also Available in French) ................................................. 17 BPM: ARIS Designer Application (Also Available in French) .......................................................................... 18 1.3 RIC ................................................................................................................................................................... 19 1.3.1 ARES : Advanced Risk Education for Senior Underwriters ................................................................ 19 Complex Financial Structures .......................................................................................................................... 19 1.3.2 SEP: Senior Entry Program ................................................................................................................ 20 1.3.2.1 SEP Skill 5: Presentation ..................................................................................................................... 20 Apex ................................................................................................................................................................. 20 2. Leadership ....................................................................................................... 21 2.1 Excellence in Management Series ................................................................................................................... 21 Performance Management for Managers (Available in 4 languages) ............................................................. 21 Talent Management for Managers (AvailOabRle in 4 languages) ........................................................................ 22 Communication and Teamwork ........................................................................................................................ 23 Building Effective Teams .................................................................................................................................. 24 Effective time management .............................................................................................................................. 25 Effective Feedback Skills ................................................................................................................................. 26 Change Management for Line Managers ......................................................................................................... 27 Influencing and Persuading for Managers ........................................................................................................ 28 2.2 Leadership Essentials ...................................................................................................................................... 28 Version 1 December 2016 1 Strategic Management ..................................................................................................................................... 28 3. Culture Change ................................................................................................ 30 3.1 Business and Financial Acumen ...................................................................................................................... 30 Finance for Non-finance Employees and Managers ........................................................................................ 30 3.2 Change Management ....................................................................................................................................... 31 Change Management for Line Managers ......................................................................................................... 31 Change Management for Project Managers .................................................................................................... 32 3.3 Communication ................................................................................................................................................ 33 3.3.1 Presentation Skills .............................................................................................................................. 33 Projecting Credibility Plus (Also available in French) ...................................................................................... 33 Apex (Also available in French and Italian) ..................................................................................................... 34 3.4 Learning & Development .................................................................................................................................. 35 Train The Trainer - The Essential Skills - Coached E-learning Program .......................................................... 35 3.5 Personnal Productivity...................................................................................................................................... 36 Communication and Teamwork for all .............................................................................................................. 36 3.6 Languages learning paths ................................................................................................................................ 37 Language Path 1: Elearning Access With Cyber Teachers Coach .................................................................. 37 Language Path 2: Elearning Access With Cyber Teachers Coach + 10 Hours Phone Private Lessons .......... 38 Language Path 3: E-learning Access with CyberTeachers Coach and Private face to face lessons ............... 39 Language Path 4: Elearning Access With Cyber Teachers Coach + 15 Hours Of Collective Lessons ............ 40 Webinar .................................................................................................................. 41 3.7 Culture Change ................................................................................................................................................ 42 3.7.1 IT End User ........................................................................................................................................ 42 3.7.1.1 Powerpoint ..................................................................................................................................... 42 Creating a Presentation.................................................................................................................................... 42 Completing a Presentation ............................................................................................................................... 43 Finalizing a Presentation .................................................................................................................................. 44 Master Slides and Templates ........................................................................................................................... 45 Slideshow and Speaker Tools .......................................................................................................................... 46 Increasing the Impact of Presentation .............................................................................................................. 47 3.7.1.2 Excel ............................................................................................................................................. 48 Creating Excel tables quickly ........................................................................................................................... 48 Formating and page layout ............................................................................................................................... 49 Excel calculation functions ............................................................................................................................... 50 Excel Specific tools & functions ........................................................................................................................ 51 Work on multiple sheets in a workbook ............................................................................................................ 52 Using a list ........................................................................................................................................................ 53 Creating and editing charts .............................................................................................................................. 54 Version 1 December 2016 2 Consolidate in Excel ......................................................................................................................................... 55 Logical functions .............................................................................................................................................. 56 Lookup & references functions ......................................................................................................................... 57 Sorting, filtering and Pivot Table ...................................................................................................................... 58 Advanced Charts .............................................................................................................................................. 59 3.7.1.3 Digital Happy Hours ............................................................................................................................. 60 Digital Happy Hour: Prezi ................................................................................................................................. 60 Elearning ................................................................................................................ 61 4. Onboarding Programme for Newcomers ...................................................... 62 4.1 Mandatory Trainings for all ............................................................................................................................... 62 EH Information Security Training (Available in 3 languages) ........................................................................... 62 Preventing Corruption And Fraud ..................................................................................................................... 62 Conflict of Interest ............................................................................................................................................ 62 Solvency II ........................................................................................................................................................ 62 4.2 For Managers- Recommended trainings .......................................................................................................... 64 Leadership Essentials: Motivating Employees ................................................................................................. 64 Using Feedback to Improve Team Performance .............................................................................................. 64 Establishing Team Goals and Responsibilities................................................................................................. 64 4.3 For All - Recommended trainings ..................................................................................................................... 65 Understanding Unconscious Bias Part 1 .......................................................................................................... 65 Understanding Unconscious Bias Part 2 .......................................................................................................... 65 Getting Results without Direct Authority: Building Relationships and Credibility .............................................. 66 5. Functional ........................................................................................................ 67 5.1 Finance ............................................................................................................................................................ 67 Principles of Accounting and Finance for Non-financial Professionals ............................................................. 67 The Income Statement (EN/DE versions) ....................................................................................................... 67 The Balance Sheet ........................................................................................................................................... 68 5.2 MMCD .............................................................................................................................................................. 69 5.2.1 Sales Skills ......................................................................................................................................... 69 Gute Kundenbeziehungen aufbauen (DE only) ............................................................................................... 69 Solution Selling: Neue Chancen schaffen (DE only) ........................................................................................ 69 Solution Selling: Creating New Opportunities (EN only) ................................................................................... 69 5.2.1 Products-France ................................................................................................................................. 70 A La Découverte Des Clients Et Solutions ....................................................................................................... 70 A La Découverte Des Clients Et Solutions : La Caution ................................................................................... 70 A La Découverte Des Clients Et Solutions: L'Assurance Crédit et Cover One ................................................. 70 A La Découverte Des Clients Et Solutions : de Fraude .................................................................................... 70 5.2.2 Trade Credit Insurance and RWA Optimization .................................................................................. 71 Version 1 December 2016 3 Diagnostic Assessment .................................................................................................................................... 71 Module 1: The Euler Hermes Value Proposition For Banks ............................................................................. 71 Module 2: Basel Regulation And RWA Optimisation ........................................................................................ 71 Module 3: Executing The Bank Strategy .......................................................................................................... 71 5.3 Compliance ...................................................................................................................................................... 72 5.3.1 Conflict of Interest (Available in 7 languages) ................................................................................... 72 5.3.2 Preventing Corruption and Fraud (Available in 15 languages) ........................................................... 72 5.3.3 The Global Allianz Antitrust Training Course (Available in 7 languages) ............................................ 72 5.4 Operations ........................................................................................................................................................ 73 5.4.1 Project Management .......................................................................................................................... 73 Project Management Fundamentals (EN/DE versions) ................................................................................... 73 5.4.2 Managing Customer-Driven Process Improvement ............................................................................ 74 Customer-driven Process Improvement: Basic Framework - NEW .................................................................. 74 Customer-driven Process Improvement: Identifying Customer Needs - NEW ................................................. 74 Customer-driven Process Improvement: From Customer Needs to Process Requirements - NEW ................ 74 Customer-Driven Process Improvement: Mapping and Measuring Processes - NEW ..................................... 75 Customer-driven Process Improvement: Analyzing Process Problems - NEW ................................................ 75 Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions - NEW ...................... 75 Customer-driven Process Improvement: Implementing and Maintaining Improvements - NEW ...................... 75 5.5 IT ...................................................................................................................................................................... 76 5.5.1 IT Security Awareness ........................................................................................................................ 76 EH Information Security Training (EN/DE/FRversions) .................................................................................. 76 5.6 RIC : Risk Information and Clains .................................................................................................................... 77 5.6.1 ARES: Advanced Risk Education for Senior Underwriters ................................................................. 77 Catching the Signals – Part 1 ........................................................................................................................... 77 Catching the Signals – Part 2 (Case Studies) .................................................................................................. 77 What is Emotional Intelligence? ....................................................................................................................... 77 Basics of Bonding ............................................................................................................................................ 78 Risk Fraud Awareness ..................................................................................................................................... 78 Strategies for Communicating with Tact and Diplomacy .................................................................................. 78 Managing Sensitive Risk .................................................................................................................................. 79 Investigating Macroeconomics ......................................................................................................................... 79 Getting Results without Direct Authority: Persuasive Communication ............................................................. 79 5.6.2 SEP: Senior Entry Program ................................................................................................................ 80 5.6.2.1 SEP skill 1: Communication ............................................................................................................. 80 Communication Tools....................................................................................................................................... 80 Dynamics of Interpersonal Communication ...................................................................................................... 80 Getting Results without Direct Authority: Persuasive Communication ............................................................. 80 5.6.2.2 SEP skill 2: Time management ....................................................................................................... 81 Developing Excellent Time Management Habits - NEW .................................................................................. 81 Personal Productivity Improvement: Managing Tasks and Maximizing Productivity ........................................ 81 Personal Productivity: Self-organization and Overcoming Procrastination ....................................................... 81 5.6.2.3 SEP skill 3: Conflict management .................................................................................................... 82 Version 1 December 2016 4 Leading Teams: Dealing with Conflict .............................................................................................................. 82 Understanding Conflict ..................................................................................................................................... 82 5.6.2.4 SEP skill 4: Intercultural ................................................................................................................... 82 Communicating Across Cultures ...................................................................................................................... 82 Improving Communication in Cross-cultural Relationships .............................................................................. 83 5.6.2.5 SEP skill 5: Presentation .................................................................................................................. 83 Basic Presentation Skills: Planning a Presentation .......................................................................................... 83 Basic Presentation Skills: Delivering a Presentation ........................................................................................ 83 5.6.2.6 SEP skill 6: More e-learnings to complete ........................................................................................ 84 Critical Thinking Essentials: What Is Critical Thinking? .................................................................................... 84 Getting Results without Direct Authority: Building Relationships and Credibility .............................................. 84 Essential Skills for Professional Telephone Calls............................................................................................. 84 5.6.3 Claims................................................................................................................................................. 85 Claims Module 1: A Moment Of Truth (EN/FR/DE/IT versions) ....................................................................... 85 Claims Module 2: A To Z Of Claims Quality Standards (EN/FR/DE/IT versions) ............................................. 85 Claims Module 3: Managing Non Inclusive Claims (EN/FR/DE/IT versions) .................................................... 85 Claims Module 4: Managing World Agency Claims (EN/FR/IT versions) ......................................................... 85 Business Writing: How To Write Clearly And Concisely (EN/DE versions) ...................................................... 86 Essential Skills for Professional Telephone Calls (EN/FR/DE/IT versions) ...................................................... 87 6. Leadership ....................................................................................................... 89 6.1 Leadership Essentials ...................................................................................................................................... 89 Mastering Recruitment ..................................................................................................................................... 89 Power and Politics in Matrixed Teams ............................................................................................................. 89 Grundlagen Leadership: Vermitteln der Vision (DE/FR/IT version) ................................................................. 89 Leadership Essentials: Building Your Influence as a Leader (EN/DE/FR/IT versions) .................................... 90 Leadership Essentials: Leading with Emotional Intelligence (EN/DE/FR/IT versions) .................................... 92 Leadership Essentials: Leading Business Execution (EN/DE/FR/IT versions) ................................................ 93 Leadership Essentials: Leading Innovation (EN/DE/FR/IT versions) .............................................................. 94 Leadership Essentials: Leading Change (EN/DE/FR/IT versions) .................................................................. 96 Leadership Essentials: Creating Your Own Leadership Development Plan (EN/DE versions) ....................... 97 Critical Thinking Essentials: What Is Critical Thinking? .................................................................................... 98 Critical Thinking Essentials: Applying Critical Thinking Skills ........................................................................... 98 Customer Service Fundamentals: Building Rapport in Customer Relationships .............................................. 98 Developing the Strategic Thinking Skill of Seeing the Big Picture (EN/FR versions) ...................................... 99 Using Strategic Thinking Skills ......................................................................................................................... 99 6.2 Leading Teams .............................................................................................................................................. 100 Leadership Essentials: Motivating Employees (EN/DE/FR/IT versions)........................................................ 100 Establishing Team Goals and Responsibilities (EN/DE/FR/IT versions) ....................................................... 101 Elements of a Cohesive Team (EN/DE/FR/IT versions) ................................................................................ 102 Effective Team Communication (EN/DE/FR/IT versions) .............................................................................. 104 Using Feedback to Improve Team Performance (EN/DE/FR/IT versions) .................................................... 105 Leading Teams: Launching a Successful Team (EN/DE/FR/IT versions) ..................................................... 106 Version 1 December 2016 5 Leading Teams: Building Trust and Commitment (EN/DE/IT versions)......................................................... 108 Leading Teams: Fostering Effective Communication and Collaboration (EN/DE/FR/IT versions) ................ 109 Leading Teams: Motivating and Optimizing Performance (EN/DE/FR/IT versions) ...................................... 110 Leading Teams: Dealing with Conflict (EN/DE/FR/IT versions) ................................................................ 112 Leading Teams: Managing Virtual Teams (EN/DE/FR/IT versions) .............................................................. 113 Business Coaching: Conducting Coaching Sessions - NEW (EN/DE/FR versions) ................................. 114 Business Coaching: Building the Coaching Relationship - NEW ................................................................... 115 7. Culture change .............................................................................................. 116 7.1 Business and Financial Acumen .................................................................................................................... 116 Understanding Workplace Diversity ............................................................................................................... 116 Principles of Accounting and Finance for Non-financial Professionals ........................................................... 116 The Income Statement (EN/DE versions) ...................................................................................................... 116 7.2 Change Management ..................................................................................................................................... 118 Gestion du changement : Affronter le changement de manière positive (FR only) ....................................... 118 Leadership Essentials: Leading Change (EN/FR/IT versions) ...................................................................... 118 Power and Politics in Matrixed Teams ........................................................................................................... 119 Critical Thinking Essentials: What Is Critical Thinking? .................................................................................. 119 Understanding Conflict ................................................................................................................................... 119 7.3 Communication .............................................................................................................................................. 120 7.3.1 Presentation Skills ............................................................................................................................ 120 Presenting Successfully - NEW ...................................................................................................................... 120 Delivering the Message - NEW ...................................................................................................................... 120 Les clés d'une présentation réussie (FR only) .............................................................................................. 120 Basic Presentation Skills: Planning a Presentation (EN/DE/FR versions) ..................................................... 121 Basic Presentation Skills: Creating a Presentation (EN/DE/FR versions) ..................................................... 121 Basic Presentation Skills: Delivering a Presentation (EN/DE/FR versions) ................................................... 122 7.3.2 Writing Skills and emailing ................................................................................................................ 124 Using E-mail and Instant Messaging Effectively (EN/DE/FR versions) ......................................................... 124 Managing Your E-mail (EN/DE/FR versions) ............................................................................................. 125 Business Writing: How to Write Clearly and Concisely (EN/DE versions) ...................................................... 126 Adressieren und Weiterleiten von E-Mails (DE only) ..................................................................................... 126 Writing under Pressure: Preparing for Success ............................................................................................. 127 7.3.3 Telephone Skills ............................................................................................................................... 128 Essential Skills for Professional Telephone Calls (EN/DE/FR/IT versions) ................................................... 128 7.3.4 Interpersonnal and intercultural Skills ............................................................................................... 129 Interpersonal Communication: Targeting Your Message - NEW (EN/DE versions) ...................................... 129 Interpersonal Communication: Communicating Assertively - NEW ................................................................ 130 Working with Difficult People: How to Work with Negative People (EN/DE/FR versions) ............................. 130 What is Emotional Intelligence? ..................................................................................................................... 131 Communicating Across Cultures (EN/DE/FR versions) .................................................................................. 131 Improving Communication in Cross-cultural Relationships (EN/DE/FR versions) .......................................... 132 Getting Results without Direct Authority: Building Relationships and Credibility (EN/FR versions)............... 133 Version 1 December 2016 6 Getting Results without Direct Authority: Persuasive Communication (EN/FR versions) .............................. 134 Strategies for Communicating with Tact and Diplomacy ................................................................................ 134 Understanding Conflict ................................................................................................................................... 135 Developing Strong Customer Relationships ................................................................................................... 135 7.4 Innovation ....................................................................................................................................................... 136 Generating Creative and Innovative Ideas: Enhancing Your Creativity (EN/DE/FR/IT versions) .................. 136 Generating Creative and Innovative Ideas: Maximizing Team Creativity (EN/DE/FR/IT versions) ................ 137 Generating Creative and Innovative Ideas: Verifying and Building on Ideas (EN/DE/FR/IT versions) .......... 138 7.5 Personnal Productivity.................................................................................................................................... 140 Personal Productivity Improvement: Managing Your Workspace .................................................................. 140 Critical Thinking Essentials: Applying Critical Thinking Skills ......................................................................... 140 Servire i tuoi clienti interni (IT only) ............................................................................................................... 140 Writing under Pressure: Preparing for Success ............................................................................................. 141 Gestion du changement : Affronter le changement de manière positive ........................................................ 141 Optimizing Your Work/Life Balance: Analyzing Your Life Balance (EN/DE/FR versions) ........................... 141 Optimizing Your Work/Life Balance: Maintaining Your Life Balance (EN/DE/FR versions) ...................... 142 Optimizing Your Work/Life Balance: Taking Control of Your Stress (EN/DE/FR versions) ........................... 143 Bases du télétravail : Stratégies de communication pour les employés qui travaillent à distance (FR only) .. 144 Personal Productivity: Self-organization and Overcoming Procrastination ..................................................... 145 Personal Productivity Improvement: Managing Tasks and Maximizing Productivity ...................................... 145 Time Management: Planning and Prioritizing Your Time ............................................................................... 145 Time Management: Avoiding Time Stealers - NEW ....................................................................................... 146 Developing Excellent Time Management Habits - NEW ................................................................................ 146 Being an Effective Team Member (EN/DE/FR/IT versions) ........................................................................... 146 7.6 Knowing Euler Hermes................................................................................................................................... 148 Knowing Euler Hermes - English .................................................................................................................... 148 7.7 Diversity & Inclusion ....................................................................................................................................... 148 Understanding Unconscious Bias Part 1 ........................................................................................................ 148 Understanding Unconscious Bias Part 2 ........................................................................................................ 148 Diversity on the Job: Diversity and You - NEW .............................................................................................. 149 Gérer la diversité (FR only) ........................................................................................................................... 149 Understanding Workplace Diversity – NEW (EN/FR versions) ..................................................................... 149 7.8 Career development ....................................................................................................................................... 150 Preparing for Your Performance Appraisal (EN/DE versions) ........................................................................ 150 Performance Appraisal Essentials: Conducting Traditional Appraisals (EN/FR versions) ............................ 150 Managing Your Career: Creating a Plan - NEW ............................................................................................. 151 Managing Your Career: Professional Networking Essentials - NEW ............................................................. 151 Conquering Career Stagnation - NEW (EN/DE versions) ............................................................................. 151 Developing Your Career – NEW (EN/DE versions) ....................................................................................... 152 Planning Your Career - NEW ......................................................................................................................... 152 Leadership Essentials: Creating Your Own Leadership Development Plan (EN/FR/IT versions) ............... 152 Version 1 December 2016 7 7.9 Negotiation Essentials .................................................................................................................................... 154 Working with Difficult People: Dealing with Micromanagers - NEW (EN/DE/FR versions) ........................ 154 Negotiation Essentials: What Is Negotiation? - NEW (EN/DE/FR versions) ............................................. 154 Negotiation Essentials: Planning for Negotiation - NEW (EN/DE/FR versions) ............................................ 155 Negotiation Essentials: Communicating – NEW (EN/DE/FR versions) ........................................................ 156 Negotiation Essentials: Persuading - NEW .................................................................................................... 157 Negotiation Essentials: Avoiding Pitfalls in Negotiations - NEW .................................................................... 157 Vendor Negotiations: Choosing the Best Approach - NEW (EN/DE/FR versions) ....................................... 158 7.10 Human Resources ......................................................................................................................................... 159 The Benefits and Challenges of Engaging Employees - NEW (EN/FR versions) ..................................... 159 Maintaining an Engaging Organization - NEW (EN/FR versions) ................................................................ 159 Les avantages et les défis de mobiliser ses employés ................................................................................... 160 Mastering Recruitment ................................................................................................................................... 160 7.11 Customer Centricity ........................................................................................................................................ 161 Identifying and Managing Customer Expectations - NEW (EN/DE/FR versions) .......................................... 161 Creating and Sustaining a Customer-focused Organization - NEW (EN/DE/FR versions) ........................... 161 Customer-focused Interaction - NEW (EN/DE/FR versions) .......................................................................... 162 Listening to Your Customers - NEW (EN/FR/DE versions) ........................................................................... 163 Creating a Customer-focused Organization - NEW (EN/DE/FR versions) .................................................... 164 Developing Your Customer Focus - NEW ...................................................................................................... 164 Customer-driven Process Improvement: Basic Framework - NEW ................................................................ 165 Customer-driven Process Improvement: Identifying Customer Needs - NEW ............................................... 165 Customer-driven Process Improvement: From Customer Needs to Process Requirements - NEW .......... 165 Customer-Driven Process Improvement: Mapping and Measuring Processes - NEW ................................... 166 Customer-driven Process Improvement: Analyzing Process Problems - NEW .............................................. 166 Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions - NEW .................... 166 Customer-driven Process Improvement: Implementing and Maintaining Improvements - NEW .................... 166 7.12 IT End User .................................................................................................................................................... 167 7.12.1 Office 2010 Updates..................................................................................................................... 167 The New Office 2010 Interface, Word 2010, and Excel 2010 (EN/DE/FR versions) ..................................... 167 Neue Funktionen in PowerPoint 2010, Publisher 2010 und Access 2010 (DE/FR versions) ........................ 168 7.12.2 Outlook ......................................................................................................................................... 169 Outlook 2010 and Collaboration in Office 2010 (EN/DE/FR versions) .......................................................... 169 7.13 Work Well ....................................................................................................................................................... 171 Allianz Work Well Reducing Stress ................................................................................................................ 171 Version 1 December 2016 8 Version 1 December 2016 9

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Finance for Non-finance Employees and Managers . This process is closely linked to the budget process and aims at ensuring the projects portfolio is aligned with the strategy. Through the use of specific worksheet exercises, your trainer will teach you the best strategies for using the software,.
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172 Pages·2017·1.9 MB·English
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Version 1.0 Your Performance Accelerator Euler Hermes Academy Catalogue 2017 Version 1 December 2016 1 1. Table of Contents 1. Table of Contents ...................................................................................................................................... 1 Classroom .............................................................................................................. 10 1. Functional ........................................................................................................ 11 1.1 Finance ............................................................................................................................................................ 11 Finance for Non-finance Employees and Managers ........................................................................................ 11 1.2 Operations ........................................................................................................................................................ 12 1.2.1 Project Management .......................................................................................................................... 12 PRINCE2 Foundation (Available in French and English) ................................................................................ 12 Introduction au Management de Projets (FR only) .......................................................................................... 13 1.2.2 CPMO-Central Project Management Office programs........................................................................ 14 GPIC Investment approval and related CPMO processes ............................................................................... 14 1.2.3 Change Management ......................................................................................................................... 15 Change Management for Line Managers ......................................................................................................... 15 Change Management for Project Managers .................................................................................................... 16 1.2.4 BPM - Business Process Management .............................................................................................. 17 BPM Modelling Principles & EH Dimensions Tool (Also Available in French) ................................................. 17 BPM: ARIS Designer Application (Also Available in French) .......................................................................... 18 1.3 RIC ................................................................................................................................................................... 19 1.3.1 ARES : Advanced Risk Education for Senior Underwriters ................................................................ 19 Complex Financial Structures .......................................................................................................................... 19 1.3.2 SEP: Senior Entry Program ................................................................................................................ 20 1.3.2.1 SEP Skill 5: Presentation ..................................................................................................................... 20 Apex ................................................................................................................................................................. 20 2. Leadership ....................................................................................................... 21 2.1 Excellence in Management Series ................................................................................................................... 21 Performance Management for Managers (Available in 4 languages) ............................................................. 21 Talent Management for Managers (AvailOabRle in 4 languages) ........................................................................ 22 Communication and Teamwork ........................................................................................................................ 23 Building Effective Teams .................................................................................................................................. 24 Effective time management .............................................................................................................................. 25 Effective Feedback Skills ................................................................................................................................. 26 Change Management for Line Managers ......................................................................................................... 27 Influencing and Persuading for Managers ........................................................................................................ 28 2.2 Leadership Essentials ...................................................................................................................................... 28 Version 1 December 2016 1 Strategic Management ..................................................................................................................................... 28 3. Culture Change ................................................................................................ 30 3.1 Business and Financial Acumen ...................................................................................................................... 30 Finance for Non-finance Employees and Managers ........................................................................................ 30 3.2 Change Management ....................................................................................................................................... 31 Change Management for Line Managers ......................................................................................................... 31 Change Management for Project Managers .................................................................................................... 32 3.3 Communication ................................................................................................................................................ 33 3.3.1 Presentation Skills .............................................................................................................................. 33 Projecting Credibility Plus (Also available in French) ...................................................................................... 33 Apex (Also available in French and Italian) ..................................................................................................... 34 3.4 Learning & Development .................................................................................................................................. 35 Train The Trainer - The Essential Skills - Coached E-learning Program .......................................................... 35 3.5 Personnal Productivity...................................................................................................................................... 36 Communication and Teamwork for all .............................................................................................................. 36 3.6 Languages learning paths ................................................................................................................................ 37 Language Path 1: Elearning Access With Cyber Teachers Coach .................................................................. 37 Language Path 2: Elearning Access With Cyber Teachers Coach + 10 Hours Phone Private Lessons .......... 38 Language Path 3: E-learning Access with CyberTeachers Coach and Private face to face lessons ............... 39 Language Path 4: Elearning Access With Cyber Teachers Coach + 15 Hours Of Collective Lessons ............ 40 Webinar .................................................................................................................. 41 3.7 Culture Change ................................................................................................................................................ 42 3.7.1 IT End User ........................................................................................................................................ 42 3.7.1.1 Powerpoint ..................................................................................................................................... 42 Creating a Presentation.................................................................................................................................... 42 Completing a Presentation ............................................................................................................................... 43 Finalizing a Presentation .................................................................................................................................. 44 Master Slides and Templates ........................................................................................................................... 45 Slideshow and Speaker Tools .......................................................................................................................... 46 Increasing the Impact of Presentation .............................................................................................................. 47 3.7.1.2 Excel ............................................................................................................................................. 48 Creating Excel tables quickly ........................................................................................................................... 48 Formating and page layout ............................................................................................................................... 49 Excel calculation functions ............................................................................................................................... 50 Excel Specific tools & functions ........................................................................................................................ 51 Work on multiple sheets in a workbook ............................................................................................................ 52 Using a list ........................................................................................................................................................ 53 Creating and editing charts .............................................................................................................................. 54 Version 1 December 2016 2 Consolidate in Excel ......................................................................................................................................... 55 Logical functions .............................................................................................................................................. 56 Lookup & references functions ......................................................................................................................... 57 Sorting, filtering and Pivot Table ...................................................................................................................... 58 Advanced Charts .............................................................................................................................................. 59 3.7.1.3 Digital Happy Hours ............................................................................................................................. 60 Digital Happy Hour: Prezi ................................................................................................................................. 60 Elearning ................................................................................................................ 61 4. Onboarding Programme for Newcomers ...................................................... 62 4.1 Mandatory Trainings for all ............................................................................................................................... 62 EH Information Security Training (Available in 3 languages) ........................................................................... 62 Preventing Corruption And Fraud ..................................................................................................................... 62 Conflict of Interest ............................................................................................................................................ 62 Solvency II ........................................................................................................................................................ 62 4.2 For Managers- Recommended trainings .......................................................................................................... 64 Leadership Essentials: Motivating Employees ................................................................................................. 64 Using Feedback to Improve Team Performance .............................................................................................. 64 Establishing Team Goals and Responsibilities................................................................................................. 64 4.3 For All - Recommended trainings ..................................................................................................................... 65 Understanding Unconscious Bias Part 1 .......................................................................................................... 65 Understanding Unconscious Bias Part 2 .......................................................................................................... 65 Getting Results without Direct Authority: Building Relationships and Credibility .............................................. 66 5. Functional ........................................................................................................ 67 5.1 Finance ............................................................................................................................................................ 67 Principles of Accounting and Finance for Non-financial Professionals ............................................................. 67 The Income Statement (EN/DE versions) ....................................................................................................... 67 The Balance Sheet ........................................................................................................................................... 68 5.2 MMCD .............................................................................................................................................................. 69 5.2.1 Sales Skills ......................................................................................................................................... 69 Gute Kundenbeziehungen aufbauen (DE only) ............................................................................................... 69 Solution Selling: Neue Chancen schaffen (DE only) ........................................................................................ 69 Solution Selling: Creating New Opportunities (EN only) ................................................................................... 69 5.2.1 Products-France ................................................................................................................................. 70 A La Découverte Des Clients Et Solutions ....................................................................................................... 70 A La Découverte Des Clients Et Solutions : La Caution ................................................................................... 70 A La Découverte Des Clients Et Solutions: L'Assurance Crédit et Cover One ................................................. 70 A La Découverte Des Clients Et Solutions : de Fraude .................................................................................... 70 5.2.2 Trade Credit Insurance and RWA Optimization .................................................................................. 71 Version 1 December 2016 3 Diagnostic Assessment .................................................................................................................................... 71 Module 1: The Euler Hermes Value Proposition For Banks ............................................................................. 71 Module 2: Basel Regulation And RWA Optimisation ........................................................................................ 71 Module 3: Executing The Bank Strategy .......................................................................................................... 71 5.3 Compliance ...................................................................................................................................................... 72 5.3.1 Conflict of Interest (Available in 7 languages) ................................................................................... 72 5.3.2 Preventing Corruption and Fraud (Available in 15 languages) ........................................................... 72 5.3.3 The Global Allianz Antitrust Training Course (Available in 7 languages) ............................................ 72 5.4 Operations ........................................................................................................................................................ 73 5.4.1 Project Management .......................................................................................................................... 73 Project Management Fundamentals (EN/DE versions) ................................................................................... 73 5.4.2 Managing Customer-Driven Process Improvement ............................................................................ 74 Customer-driven Process Improvement: Basic Framework - NEW .................................................................. 74 Customer-driven Process Improvement: Identifying Customer Needs - NEW ................................................. 74 Customer-driven Process Improvement: From Customer Needs to Process Requirements - NEW ................ 74 Customer-Driven Process Improvement: Mapping and Measuring Processes - NEW ..................................... 75 Customer-driven Process Improvement: Analyzing Process Problems - NEW ................................................ 75 Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions - NEW ...................... 75 Customer-driven Process Improvement: Implementing and Maintaining Improvements - NEW ...................... 75 5.5 IT ...................................................................................................................................................................... 76 5.5.1 IT Security Awareness ........................................................................................................................ 76 EH Information Security Training (EN/DE/FRversions) .................................................................................. 76 5.6 RIC : Risk Information and Clains .................................................................................................................... 77 5.6.1 ARES: Advanced Risk Education for Senior Underwriters ................................................................. 77 Catching the Signals – Part 1 ........................................................................................................................... 77 Catching the Signals – Part 2 (Case Studies) .................................................................................................. 77 What is Emotional Intelligence? ....................................................................................................................... 77 Basics of Bonding ............................................................................................................................................ 78 Risk Fraud Awareness ..................................................................................................................................... 78 Strategies for Communicating with Tact and Diplomacy .................................................................................. 78 Managing Sensitive Risk .................................................................................................................................. 79 Investigating Macroeconomics ......................................................................................................................... 79 Getting Results without Direct Authority: Persuasive Communication ............................................................. 79 5.6.2 SEP: Senior Entry Program ................................................................................................................ 80 5.6.2.1 SEP skill 1: Communication ............................................................................................................. 80 Communication Tools....................................................................................................................................... 80 Dynamics of Interpersonal Communication ...................................................................................................... 80 Getting Results without Direct Authority: Persuasive Communication ............................................................. 80 5.6.2.2 SEP skill 2: Time management ....................................................................................................... 81 Developing Excellent Time Management Habits - NEW .................................................................................. 81 Personal Productivity Improvement: Managing Tasks and Maximizing Productivity ........................................ 81 Personal Productivity: Self-organization and Overcoming Procrastination ....................................................... 81 5.6.2.3 SEP skill 3: Conflict management .................................................................................................... 82 Version 1 December 2016 4 Leading Teams: Dealing with Conflict .............................................................................................................. 82 Understanding Conflict ..................................................................................................................................... 82 5.6.2.4 SEP skill 4: Intercultural ................................................................................................................... 82 Communicating Across Cultures ...................................................................................................................... 82 Improving Communication in Cross-cultural Relationships .............................................................................. 83 5.6.2.5 SEP skill 5: Presentation .................................................................................................................. 83 Basic Presentation Skills: Planning a Presentation .......................................................................................... 83 Basic Presentation Skills: Delivering a Presentation ........................................................................................ 83 5.6.2.6 SEP skill 6: More e-learnings to complete ........................................................................................ 84 Critical Thinking Essentials: What Is Critical Thinking? .................................................................................... 84 Getting Results without Direct Authority: Building Relationships and Credibility .............................................. 84 Essential Skills for Professional Telephone Calls............................................................................................. 84 5.6.3 Claims................................................................................................................................................. 85 Claims Module 1: A Moment Of Truth (EN/FR/DE/IT versions) ....................................................................... 85 Claims Module 2: A To Z Of Claims Quality Standards (EN/FR/DE/IT versions) ............................................. 85 Claims Module 3: Managing Non Inclusive Claims (EN/FR/DE/IT versions) .................................................... 85 Claims Module 4: Managing World Agency Claims (EN/FR/IT versions) ......................................................... 85 Business Writing: How To Write Clearly And Concisely (EN/DE versions) ...................................................... 86 Essential Skills for Professional Telephone Calls (EN/FR/DE/IT versions) ...................................................... 87 6. Leadership ....................................................................................................... 89 6.1 Leadership Essentials ...................................................................................................................................... 89 Mastering Recruitment ..................................................................................................................................... 89 Power and Politics in Matrixed Teams ............................................................................................................. 89 Grundlagen Leadership: Vermitteln der Vision (DE/FR/IT version) ................................................................. 89 Leadership Essentials: Building Your Influence as a Leader (EN/DE/FR/IT versions) .................................... 90 Leadership Essentials: Leading with Emotional Intelligence (EN/DE/FR/IT versions) .................................... 92 Leadership Essentials: Leading Business Execution (EN/DE/FR/IT versions) ................................................ 93 Leadership Essentials: Leading Innovation (EN/DE/FR/IT versions) .............................................................. 94 Leadership Essentials: Leading Change (EN/DE/FR/IT versions) .................................................................. 96 Leadership Essentials: Creating Your Own Leadership Development Plan (EN/DE versions) ....................... 97 Critical Thinking Essentials: What Is Critical Thinking? .................................................................................... 98 Critical Thinking Essentials: Applying Critical Thinking Skills ........................................................................... 98 Customer Service Fundamentals: Building Rapport in Customer Relationships .............................................. 98 Developing the Strategic Thinking Skill of Seeing the Big Picture (EN/FR versions) ...................................... 99 Using Strategic Thinking Skills ......................................................................................................................... 99 6.2 Leading Teams .............................................................................................................................................. 100 Leadership Essentials: Motivating Employees (EN/DE/FR/IT versions)........................................................ 100 Establishing Team Goals and Responsibilities (EN/DE/FR/IT versions) ....................................................... 101 Elements of a Cohesive Team (EN/DE/FR/IT versions) ................................................................................ 102 Effective Team Communication (EN/DE/FR/IT versions) .............................................................................. 104 Using Feedback to Improve Team Performance (EN/DE/FR/IT versions) .................................................... 105 Leading Teams: Launching a Successful Team (EN/DE/FR/IT versions) ..................................................... 106 Version 1 December 2016 5 Leading Teams: Building Trust and Commitment (EN/DE/IT versions)......................................................... 108 Leading Teams: Fostering Effective Communication and Collaboration (EN/DE/FR/IT versions) ................ 109 Leading Teams: Motivating and Optimizing Performance (EN/DE/FR/IT versions) ...................................... 110 Leading Teams: Dealing with Conflict (EN/DE/FR/IT versions) ................................................................ 112 Leading Teams: Managing Virtual Teams (EN/DE/FR/IT versions) .............................................................. 113 Business Coaching: Conducting Coaching Sessions - NEW (EN/DE/FR versions) ................................. 114 Business Coaching: Building the Coaching Relationship - NEW ................................................................... 115 7. Culture change .............................................................................................. 116 7.1 Business and Financial Acumen .................................................................................................................... 116 Understanding Workplace Diversity ............................................................................................................... 116 Principles of Accounting and Finance for Non-financial Professionals ........................................................... 116 The Income Statement (EN/DE versions) ...................................................................................................... 116 7.2 Change Management ..................................................................................................................................... 118 Gestion du changement : Affronter le changement de manière positive (FR only) ....................................... 118 Leadership Essentials: Leading Change (EN/FR/IT versions) ...................................................................... 118 Power and Politics in Matrixed Teams ........................................................................................................... 119 Critical Thinking Essentials: What Is Critical Thinking? .................................................................................. 119 Understanding Conflict ................................................................................................................................... 119 7.3 Communication .............................................................................................................................................. 120 7.3.1 Presentation Skills ............................................................................................................................ 120 Presenting Successfully - NEW ...................................................................................................................... 120 Delivering the Message - NEW ...................................................................................................................... 120 Les clés d'une présentation réussie (FR only) .............................................................................................. 120 Basic Presentation Skills: Planning a Presentation (EN/DE/FR versions) ..................................................... 121 Basic Presentation Skills: Creating a Presentation (EN/DE/FR versions) ..................................................... 121 Basic Presentation Skills: Delivering a Presentation (EN/DE/FR versions) ................................................... 122 7.3.2 Writing Skills and emailing ................................................................................................................ 124 Using E-mail and Instant Messaging Effectively (EN/DE/FR versions) ......................................................... 124 Managing Your E-mail (EN/DE/FR versions) ............................................................................................. 125 Business Writing: How to Write Clearly and Concisely (EN/DE versions) ...................................................... 126 Adressieren und Weiterleiten von E-Mails (DE only) ..................................................................................... 126 Writing under Pressure: Preparing for Success ............................................................................................. 127 7.3.3 Telephone Skills ............................................................................................................................... 128 Essential Skills for Professional Telephone Calls (EN/DE/FR/IT versions) ................................................... 128 7.3.4 Interpersonnal and intercultural Skills ............................................................................................... 129 Interpersonal Communication: Targeting Your Message - NEW (EN/DE versions) ...................................... 129 Interpersonal Communication: Communicating Assertively - NEW ................................................................ 130 Working with Difficult People: How to Work with Negative People (EN/DE/FR versions) ............................. 130 What is Emotional Intelligence? ..................................................................................................................... 131 Communicating Across Cultures (EN/DE/FR versions) .................................................................................. 131 Improving Communication in Cross-cultural Relationships (EN/DE/FR versions) .......................................... 132 Getting Results without Direct Authority: Building Relationships and Credibility (EN/FR versions)............... 133 Version 1 December 2016 6 Getting Results without Direct Authority: Persuasive Communication (EN/FR versions) .............................. 134 Strategies for Communicating with Tact and Diplomacy ................................................................................ 134 Understanding Conflict ................................................................................................................................... 135 Developing Strong Customer Relationships ................................................................................................... 135 7.4 Innovation ....................................................................................................................................................... 136 Generating Creative and Innovative Ideas: Enhancing Your Creativity (EN/DE/FR/IT versions) .................. 136 Generating Creative and Innovative Ideas: Maximizing Team Creativity (EN/DE/FR/IT versions) ................ 137 Generating Creative and Innovative Ideas: Verifying and Building on Ideas (EN/DE/FR/IT versions) .......... 138 7.5 Personnal Productivity.................................................................................................................................... 140 Personal Productivity Improvement: Managing Your Workspace .................................................................. 140 Critical Thinking Essentials: Applying Critical Thinking Skills ......................................................................... 140 Servire i tuoi clienti interni (IT only) ............................................................................................................... 140 Writing under Pressure: Preparing for Success ............................................................................................. 141 Gestion du changement : Affronter le changement de manière positive ........................................................ 141 Optimizing Your Work/Life Balance: Analyzing Your Life Balance (EN/DE/FR versions) ........................... 141 Optimizing Your Work/Life Balance: Maintaining Your Life Balance (EN/DE/FR versions) ...................... 142 Optimizing Your Work/Life Balance: Taking Control of Your Stress (EN/DE/FR versions) ........................... 143 Bases du télétravail : Stratégies de communication pour les employés qui travaillent à distance (FR only) .. 144 Personal Productivity: Self-organization and Overcoming Procrastination ..................................................... 145 Personal Productivity Improvement: Managing Tasks and Maximizing Productivity ...................................... 145 Time Management: Planning and Prioritizing Your Time ............................................................................... 145 Time Management: Avoiding Time Stealers - NEW ....................................................................................... 146 Developing Excellent Time Management Habits - NEW ................................................................................ 146 Being an Effective Team Member (EN/DE/FR/IT versions) ........................................................................... 146 7.6 Knowing Euler Hermes................................................................................................................................... 148 Knowing Euler Hermes - English .................................................................................................................... 148 7.7 Diversity & Inclusion ....................................................................................................................................... 148 Understanding Unconscious Bias Part 1 ........................................................................................................ 148 Understanding Unconscious Bias Part 2 ........................................................................................................ 148 Diversity on the Job: Diversity and You - NEW .............................................................................................. 149 Gérer la diversité (FR only) ........................................................................................................................... 149 Understanding Workplace Diversity – NEW (EN/FR versions) ..................................................................... 149 7.8 Career development ....................................................................................................................................... 150 Preparing for Your Performance Appraisal (EN/DE versions) ........................................................................ 150 Performance Appraisal Essentials: Conducting Traditional Appraisals (EN/FR versions) ............................ 150 Managing Your Career: Creating a Plan - NEW ............................................................................................. 151 Managing Your Career: Professional Networking Essentials - NEW ............................................................. 151 Conquering Career Stagnation - NEW (EN/DE versions) ............................................................................. 151 Developing Your Career – NEW (EN/DE versions) ....................................................................................... 152 Planning Your Career - NEW ......................................................................................................................... 152 Leadership Essentials: Creating Your Own Leadership Development Plan (EN/FR/IT versions) ............... 152 Version 1 December 2016 7 7.9 Negotiation Essentials .................................................................................................................................... 154 Working with Difficult People: Dealing with Micromanagers - NEW (EN/DE/FR versions) ........................ 154 Negotiation Essentials: What Is Negotiation? - NEW (EN/DE/FR versions) ............................................. 154 Negotiation Essentials: Planning for Negotiation - NEW (EN/DE/FR versions) ............................................ 155 Negotiation Essentials: Communicating – NEW (EN/DE/FR versions) ........................................................ 156 Negotiation Essentials: Persuading - NEW .................................................................................................... 157 Negotiation Essentials: Avoiding Pitfalls in Negotiations - NEW .................................................................... 157 Vendor Negotiations: Choosing the Best Approach - NEW (EN/DE/FR versions) ....................................... 158 7.10 Human Resources ......................................................................................................................................... 159 The Benefits and Challenges of Engaging Employees - NEW (EN/FR versions) ..................................... 159 Maintaining an Engaging Organization - NEW (EN/FR versions) ................................................................ 159 Les avantages et les défis de mobiliser ses employés ................................................................................... 160 Mastering Recruitment ................................................................................................................................... 160 7.11 Customer Centricity ........................................................................................................................................ 161 Identifying and Managing Customer Expectations - NEW (EN/DE/FR versions) .......................................... 161 Creating and Sustaining a Customer-focused Organization - NEW (EN/DE/FR versions) ........................... 161 Customer-focused Interaction - NEW (EN/DE/FR versions) .......................................................................... 162 Listening to Your Customers - NEW (EN/FR/DE versions) ........................................................................... 163 Creating a Customer-focused Organization - NEW (EN/DE/FR versions) .................................................... 164 Developing Your Customer Focus - NEW ...................................................................................................... 164 Customer-driven Process Improvement: Basic Framework - NEW ................................................................ 165 Customer-driven Process Improvement: Identifying Customer Needs - NEW ............................................... 165 Customer-driven Process Improvement: From Customer Needs to Process Requirements - NEW .......... 165 Customer-Driven Process Improvement: Mapping and Measuring Processes - NEW ................................... 166 Customer-driven Process Improvement: Analyzing Process Problems - NEW .............................................. 166 Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions - NEW .................... 166 Customer-driven Process Improvement: Implementing and Maintaining Improvements - NEW .................... 166 7.12 IT End User .................................................................................................................................................... 167 7.12.1 Office 2010 Updates..................................................................................................................... 167 The New Office 2010 Interface, Word 2010, and Excel 2010 (EN/DE/FR versions) ..................................... 167 Neue Funktionen in PowerPoint 2010, Publisher 2010 und Access 2010 (DE/FR versions) ........................ 168 7.12.2 Outlook ......................................................................................................................................... 169 Outlook 2010 and Collaboration in Office 2010 (EN/DE/FR versions) .......................................................... 169 7.13 Work Well ....................................................................................................................................................... 171 Allianz Work Well Reducing Stress ................................................................................................................ 171 Version 1 December 2016 8 Version 1 December 2016 9

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Finance for Non-finance Employees and Managers . This process is closely linked to the budget process and aims at ensuring the projects portfolio is aligned with the strategy. Through the use of specific worksheet exercises, your trainer will teach you the best strategies for using the software,.
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