Diameter Intelligence Hub 1.2 DIH Alarm List 910-6731-001 Revision A May 2013 Copyright 2013 Tekelec. All Rights Reserved. Printed in USA. Legal Information can be accessed from the Main Menu of the optical disc or on the Tekelec Customer Support web site in the Legal Information folder of the Product Support tab. Table of Contents Chapter 1: Introduction.......................................................................9 Overview..................................................................................................................................10 Scope and Audience...............................................................................................................10 Manual Organization..............................................................................................................10 Documentation Admonishments..........................................................................................11 Related Publications...............................................................................................................11 Customer Care Center............................................................................................................12 Emergency Response..............................................................................................................14 Locate Product Documentation on the Customer Support Site.......................................14 Chapter 2: DIH Feature Overview...................................................15 About the Diameter Intelligence Hub (DIH) feature.........................................................16 Setting User Preferences.........................................................................................................16 Setting Time Format...................................................................................................17 Setting Directory Preferences....................................................................................18 Setting Mapping Preferences.....................................................................................18 Setting Point Code Preferences.................................................................................19 Setting CIC Preferences..............................................................................................20 Setting Alarms Preferences........................................................................................21 Setting Default Object Privacy..................................................................................22 Chapter 3: Generic: List of Specific Problems..............................24 CPU Cycles Limit Exceeded..................................................................................................25 Queue Size Exceeded .............................................................................................................25 Software Error..........................................................................................................................25 Storage Capacity Problem......................................................................................................26 Watch Dog ...............................................................................................................................26 Chapter 4: Host: List of Specific Problems....................................27 Communication Alarm...........................................................................................................28 Configuration Error ...............................................................................................................28 CPU Cycles Limit Exceeded .................................................................................................28 Equipment Malfunction.........................................................................................................29 Fan Problem.............................................................................................................................29 910-6731-001 Revision A, May 2013 ii Host Monitoring Internal Error ............................................................................................29 Low Available Physical Memory .........................................................................................30 Network Interface Capacity Exceeded ................................................................................30 NSP Weblogic/Oracle Problem............................................................................................30 Oracle Notification .................................................................................................................31 Power Problem........................................................................................................................31 Storage Capacity Limit Exceeded ........................................................................................31 Storage Problem......................................................................................................................32 Temperature Unacceptable....................................................................................................32 Threshold Crossed..................................................................................................................32 Chapter 5: IXP: List of Specific Problems......................................33 Buffer Loss................................................................................................................................35 Close License Expiry...............................................................................................................35 Data Timeout...........................................................................................................................35 Data Warehouse Connection Error.......................................................................................36 DataExport Abnormal Number of Reconnect ...................................................................36 DataExport Disk Space Exceeded ........................................................................................36 DataExport Disk Space Exceeded Critical...........................................................................37 DataExport Disk Space Exceeded Major..............................................................................37 DataExport Error Creating and Starting Exporter.............................................................37 DataExport Fails to Connect to Target Oracle....................................................................38 DataExport Fails to Read Data Source.................................................................................38 DataExport Fails To Read From the Data Source Oracle..................................................38 DataExport Fails to Read/Write From/To the Target Oracle..........................................39 DataExport File System Is Not Writable..............................................................................39 DataExport Invalid Configuration Parameter....................................................................39 DataExport Is Behind Real Time...........................................................................................40 DataExport Mount or Unmount Fails..................................................................................40 DataExport Number of Files Exceed....................................................................................41 DataExport Oracle Transport Destination Schema Does Not Match..............................41 DataExport Remote File System Is Not Accessible............................................................41 DataExport: Export Period Dropped....................................................................................42 Dictionary Discrepancies -- Critical......................................................................................42 Dictionary Discrepancies -- Major........................................................................................42 Dictionary Discrepancies -- Minor........................................................................................43 Dictionary Discrepancies -- Warning...................................................................................43 End of Stream Connection Attempts....................................................................................44 Error During Backup Process on Export Server.................................................................44 Event List Size Exceeded........................................................................................................44 910-6731-001 Revision A, May 2013 iii Event List Size Threshold Crossed.......................................................................................45 FSE File Size Threshold Crossed...........................................................................................45 Incorrect Data..........................................................................................................................45 License Expiry..........................................................................................................................46 Main Data Warehouse Full....................................................................................................46 Memory Allocation Error.......................................................................................................47 No Event Timeout Exceeded.................................................................................................47 No Frame Timeout Exceeded................................................................................................47 Oracle Purge Too Long...........................................................................................................48 PDU Disk Full..........................................................................................................................48 Pool Connection Error............................................................................................................48 Process Heartbeat Timeout....................................................................................................49 Server Heartbeat Timeout......................................................................................................49 SLS Failure................................................................................................................................49 Software Error..........................................................................................................................50 Stream Connection Loss.........................................................................................................50 Stream Data Loss.....................................................................................................................50 Transfer Late............................................................................................................................51 xDR Consumer Frame Loss...................................................................................................51 xDR Loss...................................................................................................................................51 Chapter 6: Message Feeder: List of Specific Problems................53 Non-Eagle Message Feeder Alarms.....................................................................................54 LIM - Received 2 of 3 Invalid Backward Sequence Numbers..............................54 LIM - Received 2 out of 3 Invalid Forward Indicator Bits....................................54 LIM - Signal Unit Error Rate Monitor (SUERM) Threshold Exceeded...............54 LIM Alarm Indication Signal.....................................................................................55 LIM Card Error............................................................................................................55 LIM Remote Alarm Indication..................................................................................55 SS7Link Is Available...................................................................................................56 LIMDS1 Loss of Frame Alignment...........................................................................56 Destination Traffic Over Specified Threshold........................................................56 Destination Traffic Over Specified Threshold........................................................57 Ethernet Disconnected Error.....................................................................................57 Ethernet Loss of Frame...............................................................................................57 Ethernet Network Interface Board Error.................................................................58 False Congestion Restart............................................................................................58 Group Failover Failed.................................................................................................58 Group Failover Successful.........................................................................................59 Link Connected...........................................................................................................59 910-6731-001 Revision A, May 2013 iv Link Failure..................................................................................................................59 Link Occupancy Rate (Rx) Major..............................................................................60 Link Occupancy Rate (Tx) Major..............................................................................60 Link Occupancy Rate (Tx) Minor..............................................................................60 Local Changeover........................................................................................................61 Local Inhibition............................................................................................................61 Manual Group Failover..............................................................................................61 Message Feeder PDU Loss.........................................................................................62 Message Feeder PDU Timestamps Are Delayed Beyond Configured Limit........................................................................................................................62 Message Feeder Capacity Exceeding.......................................................................62 Message Feeder Dropping Messages.......................................................................63 Message Feeder Incoming Gb Traffic Over the Specified Threshold..................63 Message Feeder Incoming IP Traffic Over the Specified Threshold...................63 Message Feeder Incoming MSU Traffic Over the Specified Threshold..............64 Message Feeder Incoming MSU Traffic Over the Specified Threshold..............64 Message Feeder Incoming Traffic Over the Specified Threshold........................64 Message Feeder Incoming Traffic Over the Specified Threshold........................65 Message Feeder Message Route Getting Behind....................................................65 Message Feeder Message Out of Sequence.............................................................65 Message Feeder Outgoing IP Traffic Over the Specified Threshold...................66 Message Feeder Outgoing IP Traffic Over the Specified Threshold...................66 Message Feeder Outgoing MSU Traffic Over the Specified Threshold..............66 Message Feeder Outgoing Traffic Over the Specified Threshold........................67 Message Feeder Outgoing Traffic Over the Specified Threshold........................67 Message Feeder Output Congestion........................................................................67 Message Feeder Overload..........................................................................................68 Message Feeder Overprovision.................................................................................68 Message Feeder Zero Timestamp.............................................................................68 Network on Fast Copy Card......................................................................................68 No Failover Available Due To No Spare Service Available.................................69 No Server Available for New Group........................................................................69 No Spare Server Available; Cannot Failover..........................................................69 Received Service Reject Message for the Link........................................................70 Remote FE Loopback..................................................................................................70 Remote Processor Outage..........................................................................................70 Route Unavailability...................................................................................................71 Sent Service Reject Message for the Link.................................................................71 Server Failure, Out of Service....................................................................................71 Spare Server Failed.....................................................................................................72 Link Occupancy Rate (RX) Minor.............................................................................72 910-6731-001 Revision A, May 2013 v EROUTE System Capacity Is Exceeded...................................................................72 Unavailable User Part Rx...........................................................................................73 Unavailable User Part Tx...........................................................................................73 XDA - Excess Acknowledge Delay...........................................................................73 LIM DS1 Loss of Signal..............................................................................................74 Chapter 7: ProTrace: List of Specific Problems.............................75 Clients Number Overrun ......................................................................................................76 Queries Number Overrun .....................................................................................................76 Chapter 8: ProTraq: List of Specific Problems..............................77 ProTraq Events : Overflow ...................................................................................................78 ProTraq Threshold..................................................................................................................78 910-6731-001 Revision A, May 2013 vi List of Figures Figure 1: Time Formatting Page........................................................................................................17 Figure 2: Directory Page.....................................................................................................................18 Figure 3: Mapping Page.....................................................................................................................19 Figure 4: Point Code Tab....................................................................................................................20 Figure 5: CIC Page...............................................................................................................................21 Figure 6: Alarms Page.........................................................................................................................22 Figure 7: Privacy Page........................................................................................................................23 910-6731-001 Revision A, May 2013 vii List of Tables Table 1: Admonishments...................................................................................................................11 910-6731-001 Revision A, May 2013 viii Chapter 1 Introduction Topics: This section contains an overview of the available information for DIH alarms and events. The contents • Overview.....10 include sections on the scope and audience of the • Scope and Audience.....10 documentation, as well as how to contact Tekelec • Manual Organization.....10 for assistance. • Documentation Admonishments.....11 • Related Publications.....11 • Customer Care Center.....12 • Emergency Response.....14 • Locate Product Documentation on the Customer Support Site.....14 910-6731-001 Revision A, May 2013 9 Introduction Overview This alarms guide provides a list of alarms (events) for Diameter Intelligence Hub (DIH). With each alarm are the explanation, severity level (warning, minor, major, etc.), and probable cause. The alarms are grouped according to type. The types are listed here. • Host • Generic • IXP • Message Feeder • MSW • Platform • Probe ATM 155 • ProTrace • ProTraq Note: For Platform alarms, the user must have Platform Alarms documentation readily available. This documentation is found on the Customer Support Web site. Note: Do not use the Function Keys (F1 through F12) when using NSP. Function keys work in unexpected ways. For example, the F1 key does not open NSP help but opens the help for the browser in use. The F5 key does not refresh a specific screen, but refreshes the entire session and results in a loss of any entered information. For the purposes of this DIH 1.2 release the terms DIH and PIC are used interchangeably. xMF is a generic term for the data collector PMF. In addition the term "site" is synonymous with the term "enclosure." Therefore there can be multiple (two) sites shown in CCM, but they are located on the same enclosure, not in different geographical locations as was possible when CCM was configured in previous PIC releases. GUI references to PIC or xMF are legacy items and as this product undergoes a change in naming convention the screens will be updated. In addition, some menu items, protocols, subsystem settings, etc. may not be functional when CCM is set to function in DIH mode Scope and Audience This manual provides alarm names, descriptions, severity levels, and probable causes. It is intended for anyone who is responsible for monitoring or troubleshooting alarms for the DIH and related hardware or software systems. Manual Organization Introduction contains general information about this document, how to contact the Tekelec Customer Care Center, and Locate Product Documentation on the Customer Support Site. 910-6731-001 Revision A, May 2013 10