Lecture Notes in Information Systems and Organisation 18 Leonardo Caporarello Fabrizio Cesaroni Raphael Giesecke Michele Missikoff Editors Digitally Supported Innovation A Multi-Disciplinary View on Enterprise, Public Sector and User Innovation Lecture Notes in Information Systems and Organisation Volume 18 Series editors Richard Baskerville, Atlanta, USA Marco De Marco, Milano, Italy Nancy Pouloudi, Athens, Greece Paolo Spagnoletti, Roma, Italy Dov Te’eni, Tel Aviv, Israel Jan vom Brocke, Vaduz, Liechtenstein Robert Winter, St. Gallen, Switzerland More information about this series at http://www.springer.com/series/11237 Leonardo Caporarello Fabrizio Cesaroni (cid:129) Raphael Giesecke Michele Missikoff (cid:129) Editors Digitally Supported Innovation A Multi-Disciplinary View on Enterprise, Public Sector and User Innovation 123 Editors Leonardo Caporarello Raphael Giesecke DepartmentofManagementandTechnology Schoolof Science Bocconi University AaltoUniversity Milan Espoo Italy Finland Fabrizio Cesaroni Michele Missikoff Department ofEconomics Institute of Sciences andTechnologies University of Messina ofCognition Messina Rome Italy Italy ISSN 2195-4968 ISSN 2195-4976 (electronic) Lecture Notesin Information SystemsandOrganisation ISBN978-3-319-40264-2 ISBN978-3-319-40265-9 (eBook) DOI 10.1007/978-3-319-40265-9 LibraryofCongressControlNumber:2016942018 ©SpringerInternationalPublishingSwitzerland2016 Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpart of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission orinformationstorageandretrieval,electronicadaptation,computersoftware,orbysimilarordissimilar methodologynowknownorhereafterdeveloped. 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Printedonacid-freepaper ThisSpringerimprintispublishedbySpringerNature TheregisteredcompanyisSpringerInternationalPublishingAGSwitzerland Contents Introduction by the Editors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Leonardo Caporarello, Fabrizio Cesaroni, Raphael Giesecke and Michele Missikoff Part I Innovative ICT Enablers in Use on Organisational Level Empowering IT Organizations’ Capabilities of Emerging Technology Integration Through User Participation in Innovations Based on IT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Nabil Georges Badr How and for What Purposes Global Food Brands Use Online Contests: Entertainment or Innovation?. . . . . . . . . . . . . . . . . . . . . . . . 35 Silvia Massa and Stefania Testa Future Internet: Cloud-Based Open Business Models. . . . . . . . . . . . . . 51 Fabrizio Cesaroni, Tindara Abbate and Massimo Villari Potential Benefits of the Deep Web for SMEs. . . . . . . . . . . . . . . . . . . . 63 Andreea-Roxanna Obreja, Penny Hart and Peter Bednar Part II Specific ICT Enablers in Use for Innovation New Design Techniques for New Users: An Action Research-Based Approach. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Tania Di Mascio and Laura Tarantino Context and Action: A Unitary Vision Within a Logic-Based Multi-agent Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Stefania Costantini, Giovanni De Gasperis, Giulio Nazzicone and Laura Tarantino v vi Contents From Care for Design to Becoming Matters: New Perspectives for the Development of Socio-technical Systems . . . . . . . . . . . . . . . . . . 113 Federico Cabitza and Angela Locoro Redefining the Mutual Positions of the Social and Technical Sides of Socio-Technical Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Giorgio De Michelis Co-production Through ICT in the Public Sector: When Citizens Reframe the Production of Public Services. . . . . . . . . . . . . . . . . . . . . . 141 Andrea Paletti 3-D Printing in the Spare Parts Supply Chain: An Explorative Study in the Automotive Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Marco Savastano, Carlo Amendola, Fabrizio D′Ascenzo and Enrico Massaroni 4D Printing: An Emerging Technology in Manufacturing?. . . . . . . . . . 171 Alessandra Ghi and Francesca Rossetti Part III Implementing Innovative ICT Enablers How to Manage the Application Portfolio Over Time: A Qualitative Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Roberto Candiotto, Silvia Gandini and Giulia Palmarini Marks & Spencer’s RFID Initiative: Laying the Foundation for Omnichannel Retailing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Rebecca Angeles M-Health and Self Care Management in Chronic Diseases—Territorial Intelligence Can Make the Difference . . . . . . . . . 207 Monica Sebillo, Maurizio Tucci, Genny Tortora, Giuliana Vitiello and Athula Ginige Enforcing Software Developers’ Productivity by Using Knowledge and Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Pasquale Ardimento, Maria Teresa Baldassarre, Nicola Boffoli, Danilo Caivano, Michele Scalera and Giuseppe Visaggio Digital Services for New Model of Sustainable Mobility . . . . . . . . . . . . 235 Giuliana Vinci and Martina Musarra Part IV Innovating Novel ICT Solutions Towards a Design Pattern Language to Assist the Design of Alarm Visualizations for Operating Control Systems . . . . . . . . . . . . 249 Rosa Romero-Gómez and Paloma Díaz Contents vii A Generic, Multimodal Framework for Sensorial Feedback on Android Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 Rosario Sensale, Francesco Cutugno and Antonio Origlia Modeling ReplicationandErasure Coding in Large Scale Distributed Storage Systems Based on CEPH. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273 Daniele Manini, Marco Gribaudo and Mauro Iacono Power Consumption Analysis of Replicated Virtual Applications in Heterogeneous Architectures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285 Gianfranco Ciardo, Marco Gribaudo, Mauro Iacono, Andrew Miner and Pietro Piazzolla An Agent-Based Platform for Resource Configuration and Monitoring of Cloud Applications. . . . . . . . . . . . . . . . . . . . . . . . . 299 Rocco Aversa, Luca Tasquier and Davide Fusco Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Introduction by the Editors Leonardo Caporarello, Fabrizio Cesaroni, Raphael Giesecke and Michele Missikoff Abstract Innovationisakeygoalofmostorganisations,anddigitalisationthrough information and communications technology (ICT) is a key support means. The variety of ICT based innovation is striking, as is its current impact on most of the world’s gross product. In this book we aim to map out a broad overview of ICT supported innovation on practical, evidence based context level, as well as on the- oretical, andmethodological levels. Consequentially, we present multi-disciplinary viewsonorganisationalinnovationinenterprisesandthepublicsector,aswellasthe ubiquitous, social media based user innovation. The studies included in this book will thus guide both innovation scholars as well as industrial practitioners—and innovatorsatlarge—intheirpresentandfutureinnovationstudiesandundertakings. In detail, we include innovation in knowledge work and human-computer interac- tion; innovation of and in socio-technical systems; and user based innovation in publicservicesvs.innovationinsocialmediause.Ourcontextsincludeinnovative mobile solutions as well as factories of the future, with a focus on 3D and 4D printing. L.Caporarello(&) DepartmentofManagementandTechnology,BocconiUniversity, ViaRoentgen1,20136Milan,Italy e-mail:[email protected] F.Cesaroni DepartmentofEconomics,UniversityofMessina, PiazzaPugliatti1,98122Messina,Italy e-mail:[email protected] R.Giesecke SchoolofScience,AaltoUniversity,P.O.Box15500,00076Aalto,Finland e-mail:Raphael.Giesecke@aalto.fi M.Missikoff CNR,Inst.ofSc.andTechn.ofCognition,ViaS.MartinoDellaBattaglia44, 00185Rome,Italy e-mail:[email protected] ©SpringerInternationalPublishingSwitzerland2016 1 L.Caporarelloetal.(eds.),DigitallySupportedInnovation, LectureNotesinInformationSystemsandOrganisation18, DOI10.1007/978-3-319-40265-9_1 2 L.Caporarelloetal. 1 Digitalisation as Enabler for Innovating and Innovations InnovationisregardedasakeylevertorelaunchtheEUsocio-economicsystem.In particular SMEs—who represent 98 % of the enterprises active in the European production system [1]—need to systematically address innovation as part of their everydaybusiness.Likewise,largeorganisations,betheyprivateorpublic,aimfor investingininnovativeactivitytoimproveproductsandservicesinordertocreate, reinforce and sustain their competitive advantage. Innovation spans over a vast cultural territory—from the arts to the area of systematic, multidiscipline research and application, based on various focused disciplines: from organisation and management science to ICT, from creativity to psychology and sociology, from marketing and industrial engineering and man- agementtoeducationandlearning.AccordingtotheOpenInnovationStrategyand Policy Group [2, 3], innovation activities to date need to be based on: (cid:129) integrated collaboration, (cid:129) co-created, shared value, (cid:129) cultivated innovation ecosystems, (cid:129) unleashed exponential technologies, and (cid:129) extraordinarily rapid adoption. Consequently, in order to be ready for the new challenges facing the future of innovation, enterprises need to rethink their culture and organisation. They have also to promote the adoption and effective use of advanced information and com- municationstechnologies(ICT).Infact,duetoitsroleofenabler,beingatthesame time a strategic infrastructure, ICT plays a central role in innovation, considering therichpanoramaofmethods,tools,platforms,andingeneral,solutionsthatareon offer. This book addresses various issues related to the role of ICT in promoting and supporting enterprise innovation. In particular, the aim is to provide an account of the opportunities that advanced ICT solutions offer to improve the innovation capabilityof(complex)organisations,withafocusonnetworkedSMEs.Innovation is a very wide and articulated notion, more and more beyond its noteworthy rele- vance from the economic and social perspective. The reason lies in the enormous benefits that innovation can produce for the productive and social system. In that respect,innovationalsorepresentsavastscientificandculturalareaofinvestigation. This book acknowledges this pervasive nature of innovation and presents a varietyofpapersthatinvestigatetheuseofICTmethodsandtoolsinthecontextof innovationinitiatives.However,evenwhenleavingoutinnovationunrelatedtoICT, whatremainsisstillawideareaofinvestigation.Inaddition,theICTsector(inits differentdeclinations:theory,methodologies,implementations,applications,etc.)is sovast thattheinterplay between innovationandICT representsanextremelyrich areaofresearchandexperimentation.Therefore,carryingoutaninnovationproject is not a simple job, and nowadays it is even harder than in the past, since