Paulo Sérgio Abreu Freitas Fatima Dargam José Maria Moreno (Eds.) Decision Support Systems IX 8 4 3 P I B Main Developments and Future Trends N L 5th International Conference on Decision Support System Technology, EmC-ICDSST 2019 Funchal, Madeira, Portugal, May 27–29, 2019, Proceedings 123 Lecture Notes in Business Information Processing 348 Series Editors Wil van der Aalst RWTH Aachen University, Aachen, Germany John Mylopoulos University of Trento, Trento, Italy Michael Rosemann Queensland University of Technology, Brisbane, QLD, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA More information about this series at http://www.springer.com/series/7911 é Paulo S rgio Abreu Freitas (cid:129) é Fatima Dargam Jos Maria Moreno (Eds.) (cid:129) Decision Support Systems IX Main Developments and Future Trends 5th International Conference on Decision Support System Technology, EmC-ICDSST 2019 – Funchal, Madeira, Portugal, May 27 29, 2019 Proceedings 123 Editors PauloSérgioAbreu Freitas Fatima Dargam Universidade daMadeira SimTech SimulationTechnology Funchal, Madeira, Portugal Graz,Austria JoséMaria Moreno University of Zaragoza Zaragoza, Spain ISSN 1865-1348 ISSN 1865-1356 (electronic) Lecture Notes inBusiness InformationProcessing ISBN 978-3-030-18818-4 ISBN978-3-030-18819-1 (eBook) https://doi.org/10.1007/978-3-030-18819-1 ©SpringerNatureSwitzerlandAG2019 Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpartofthe material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storageandretrieval,electronicadaptation,computersoftware,orbysimilarordissimilarmethodologynow knownorhereafterdeveloped. Theuseofgeneraldescriptivenames,registerednames,trademarks,servicemarks,etc.inthispublication doesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfromtherelevant protectivelawsandregulationsandthereforefreeforgeneraluse. Thepublisher,theauthorsandtheeditorsaresafetoassumethattheadviceandinformationinthisbookare believedtobetrueandaccurateatthedateofpublication.Neitherthepublishernortheauthorsortheeditors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissionsthatmayhavebeenmade.Thepublisherremainsneutralwithregardtojurisdictionalclaimsin publishedmapsandinstitutionalaffiliations. ThisSpringerimprintispublishedbytheregisteredcompanySpringerNatureSwitzerlandAG Theregisteredcompanyaddressis:Gewerbestrasse11,6330Cham,Switzerland EURO Working Group on Decision Support Systems TheEWG-DSSisaEuroWorkingGrouponDecisionSupportSystemswithinEURO, the Association of the European Operational Research Societies. The main purpose oftheEWG-DSSistoestablishaplatformforencouragingstate-of-the-arthigh-quality research and collaborationwork within the DSS community. Other aims of theEWG- DSS are to: (cid:129) Encourage the exchange of information among practitioners, end-users, and researchers in the area of decision systems (cid:129) Enforce the networking among the DSS communities available and facilitate activitiesthatareessentialforthestartupofinternationalcooperationresearchand projects (cid:129) Facilitatethecreationofprofessional,academic,andindustrialopportunitiesforits members (cid:129) Favor the development of innovative models, methods, and tools in the field of decision support and related areas (cid:129) Actively promote the interest on decision systems in the scientific community by organizing dedicated workshops, seminars, mini-conferences, and conference, as well as editing special and contributed issues in relevant scientific journals TheEWG-DSSwasfoundedwith24members,duringtheEUROSummerInstituteon DSSthattookplaceatMadeira,Portugal,inMay1989,organizedbytwowell-known academics of the OR community: Jean-Pierre Brans and José Paixão. The EWG-DSS grouphassubstantiallygrownalongtheyears.Currently,wehaveover350registered members from around the world. Through the years, much collaboration among the group members has generated valuable contributions to the DSS field, which resulted in many journal publications. Since its creation, the EWG-DSS has held annual meetings in various European countries, and has taken active part in the EURO Conferences on decision- making-related subjects. Starting from 2015, the EWG-DSS established its own annualconferences,namely,theInternationalConferenceonDecisionSupportSystem Technology (ICDSST). The current EWG-DSS Coordination Board comprises of seven experienced scholars and practitioners in the DSS field: Pascale Zaraté (France), Fátima Dargam (Austria), Shaofeng Liu (UK), Boris Delibašic (Serbia), Isabelle Linden (Belgium), Jason Papathanasiou (Greece) and Pavlos Delias (Greece). Preface The proceedings of the ninth edition of the EWG-DSS Decision Support Systems published in the LNBIP series present a selection of reviewed and revised full papers from the EURO Mini Conference and 5th International Conference on Decision Support System Technology (EmC-ICDSST 2019) held in Madeira, Portugal, during May 27–29, 2019, with the main theme: “Decision Support Systems: Main Developments and Future Trends.” This event was jointly organized by the EURO Association of European Operational Research Societies and the EURO Working Group on DecisionSupport Systems (EWG-DSS) andit was hosted bythe University of Madeira (UMA) in Funchal, Portugal. The EWG-DSS series of the International Conference on Decision Support System Technology (ICDSST), starting with ICDSST 2015, was planned to consolidate the tradition of annual events organized by the EWG-DSS in offering a platform for European andinternational DSScommunities,comprising theacademicandindustrial sectors, to present state-of-the-art DSS research and developments, to discuss current challenges that surround decision-making processes, to exchange ideas about realistic andinnovativesolutions,andtoco-developpotentialbusinessopportunities.Thisyear ICDSST 2019 was organized as EURO Mini-Conference (EmC-ICDSST 2019) and had the theme of “DSS: Main Developments and Future Trends” in order to take the opportunityofthecelebrationofthe“EWG-DSS30thAnniversary”fortheconference toevaluatehowtheresearchareainDSShassubstantiallyadvancedwithinthepast30 yearsandhowtheEWG-DSShashelpedtheDSScommunitiestoconsolidateresearch and development in the co-related areas, considering its research initiatives and activities. EmC-ICDSST2019recapitulatedthedevelopmentsofthedecisionsupportsystems area in the past 30 years, enforcing the trends and new technologies in use, so that a consensus about the appropriate steps to be taken in future DSS research work can be established. The scientific topic areas of EmC-ICDSST 2019 included: (cid:129) Advances in research on decision-making and related areas (cid:129) Artificial intelligence applied to decision support systems (cid:129) Advances in applied decision support systems (cid:129) Trends for new developments in decision support systems (cid:129) Decision making integrated solutions within open data platforms (cid:129) Knowledge management and resource discovery for decision-making (cid:129) Decision-making methods, technologies, and real-industry applications (cid:129) Geographic information systems and decision-making/support (cid:129) Decision-making, knowledge management, and business intelligence (cid:129) DSS for business sustainability, innovation, and entrepreneurship (cid:129) Decision-making in high and medium education (cid:129) Innovative decision-making approaches/methods and technologies viii Preface (cid:129) Big data analytics approaches for solving decision-making issues (cid:129) Big data visualization to support decision analysis and decision-making (cid:129) Social-networks analysis for decision-making (cid:129) Group and collaborative decision-making (cid:129) Multi-attribute and multi-criteria decision-making (cid:129) Approaches and advances in group decision and negotiation DSS (cid:129) Decision support systems and decision-making in the health sector The aforementioned topics reflect some of the essential topics of decision support systems, and they represent several topics of the research interests of the group members. This rich variety of themes, advertised not only to the (more than 300) members of the group, but to a broader audience as well, allowed us to gather several contributions regarding the implementation of decision support processes, methods, andtechnologiesinalargevarietyofdomains.Hence,thisEWG-DSSLNBIPSpringer edition has considered contributions of a “full-paper” format, selected through a single-blindpaper reviewingprocess.Inparticular,atleast threereviewers–members oftheProgram Committee–reviewed eachsubmissionthrougharigoroustwo-staged process.Finally,weselected11outof59submissions,correspondingtoa19%rate,to be included in this 9th EWG-DSS Springer LNBIP edition. We proudly present the selected contributions, organized in three sections: 1. Decision Support Systems in Societal Issues: Cases where decision support can have an impact on society are presented through real-world situations. First, Maria Drakaki, Hacer Güner Gören, and Panagiotis Tzionas use data obtained from management reports for refugees and migrant sites to forecast emotions and potentialtensionsinlocalcommunities.AnaPaulaHenriquesdeGusmão,Rafaella Maria Aragão Pereira, and Maisa Silva collected georeferenced data from the platform Onde Fui Roubado and the location of the military units of Recife to determineefficientspatialdistributionsforthepoliceunits.Floatingtaxidataarefed into advanced spatiotemporal dynamic identification techniques to gain a deep understandingofcomplexrelationsamongurbanroadpathsintheworkofGlykeria Myrovali, Theodoros Karakasidis, Avraam Charakopoulos, Panagiotis Tzenos, MariaMorfoulaki,andGeorgiaAifadopoulou.Thissectioncloseswiththeworkof Guoqing Zhao, Shaofeng Liu, Huilan Chen, Carmen Lopez, Lynne Butel, Jorge Hernandez, Cécile Guyon, Rina Iannacone, Nicola Calabrese, Hervé Panetto, Janusz Kacprzyk, and Mme Alemany on the identification of the causes of food waste generation and of food waste prevention strategies, a critical symptom of modern societies. 2. DecisionSupportSystemsinIndustrialandBusinessApplications:Approachesthat illustrate the value of decision support in a business context are presented. Herwig Zeiner, Wolfgang Weiss, Roland Unterberger, Dietmar Maurer, and Robert Jöbstl explainhowtime-awareknowledgegraphscanenableustodotimeseriesanalysis, discover temporal dependencies between events, and implement time-sensitive applications. George Tsakalidis, Kostas Vergidis, Pavlos Delias, and Maro Vlachopoulou present their approach on how to systematize business processes through a conceptual entity applicable to BPM practices and compliance-checking via a contextual business process structure that sets the boundaries of business Preface ix process as a clearly defined entity. This section finishes with the work of Pascale Zaraté,MmeAlemany,MarianaDelPino,AnaEstesoAlavarez,andGuyCamilleri, whouseagroupdecisionsupportsystemtohelpfarmersinfixingthepriceoftheir production considering several parameters such as harvesting, seeds, ground, sea- son, etc. 3. Advances in Decision Support Systems Methods and Technologies: This section highlights methods, techniques, approaches, and technologies that advance the researchoftheDSSfield.SarraBouzayaneandInèsSaaduseasupervisedlearning technique that allows one to extract the preferences of decision-makers for the action categorization for an incremental periodic prediction problem. Georgios Tsaples, Jason Papathanasiou, Andreas C. Georgiou, and Nikolaos Samaras use a two-stage data envelopment analysis to calculate a sustainability index for 28 European countries. Alejandro Fernandez, Gabriela Bosetti, Sergio Firmenich, and PascaleZaratepresentatechnologythatbringsmultiple-criteriadecisionsupporton Web pages that customers typically visit to make buying decisions. Advances in decision support continue with the work of Oussama Raboun, Eric Chojnacki, and Alexis Tsoukias, who focus on the rating problem and approach it with a novel techniquebasedonanevolvingsetofprofilescharacterizingthepredefinedordered classes. Wewouldliketothankallthepeoplewhocontributedtotheproductionprocessof this LNBIP book. First of all, we would like to thank Springer for continuously providingEWG-DSSwiththeopportunitytoguestedittheDSSbook.Weparticularly wish to express our sincere gratitude to Ralf Gerstner and Christine Reiss, for their dedicationinguidingusduringtheeditingprocess.Secondly,wethankalltheauthors forsubmittingtheirstate-of-the-artworkforconsiderationtothisvolume,whichmarks an anniversary of 30 years of the EWG-DSS and confirms to all of us that the DSS community continues to be as active as ever with a great potential for contributions. This encourages and stimulates us to continue the series of International Conferences onDSSTechnology.Finally,weexpressourdeepgratitudetoallreviewers,members of the Program Committee, who assisted on a volunteer basis in the improvement and theselection ofthepapers,under thegiven competitive scenarioofthe papers andthe tight schedule.Webelievethat thecurrentEWG-DSSSpringerLNBIP volume brings together a rigorous selection of high-quality papers addressing various points of decision support systems developments and trends, within the conference theme. We sincerely hope that the readers enjoy the publication! March 2019 Paulo Sérgio Abreu Freitas Fatima Dargam José Maria Moreno Organization Conference Organizing Chairs and Local Organizing Team Paulo Sérgio Abreu Freitas University of Madeira, Portugal [email protected] Rita Ribeiro UNINOVA University, Lisbon, Portugal [email protected] Fátima Dargam SimTech Simulation Technology, Austria [email protected] Ana Luisa Respício University of Lisbon, Portugal [email protected] António Rodrigues University of Lisbon, Portugal [email protected] Jorge Freire de Souza University of Porto, Portugal [email protected] Jorge Nélio Ferreira University of Madeira, Portugal [email protected] Program Committee Adiel Teixeira de Almeida Federal University of Pernambuco, Brazil Alex Duffy University of Strathclyde, UK Alexander Smirnov Russian Academy of Sciences, Russia Alexis Tsoukias University Paris Dauphine, France Alok Choudhary Loughborough University, UK Ana Paula Cabral Federal University of Pernambuco, Brazil Ana Respício University of Lisbon, Portugal Andy Wong University of Strathclyde, UK Bertrand Mareschal Université Libre de Bruxelles, Belgium Boris Delibašić University of Belgrade, Serbia Carlos Henggeler Antunes University of Coimbra, Portugal Daouda Kamissoko University of Toulouse, France Dragana Bečejski-Vujaklija Serbian Society for Informatics, Serbia Fátima Dargam SimTech Simulation Technology/ILTC, Austria Francisco Antunes Beira Interior University, Portugal François Pinet Cemagref/Irstea, France Frantisek Sudzina Aalborg University, Denmark Gabriela Florescu National Institute for Research and Development in Informatics, Romania Guy Camilleri Toulouse III University/IRIT, France Hing Kai Chan University of Nottingham, Ningbo Campus, UK/China Irène Abi-Zeid FSA – Laval University, Canada