CRUISE ADVISER THE ONLY DESTINATION FOR THOSE SELLING CRUISES JUNE 2017 THE F R E N C H CONNECTION Jeannine Williamson joins Uniworld in Paris THE JOYS OF MINI-CRUISE By Gilly Pickup THE 5 MOST INNOVATIVE ROOMS AT SEA By Adam Coulter PLUS OCEAN MEDALLION: GAME-CHANGING TECH THE GREAT SHORE EXCURSION DEBATE GILES HAWKE ON THE COSMOS RELAUNCH Take a look at our award-winning river cruises RIVER CRUISES 12 inspiring new cruises for 2018 A great choice of itineraries – £ FROM399 including cruises along the Douro, Rhine, Danube and the Russian Waterways, as well as further afield in India PER PERSON VIP door-to-door travel service included on cruises of 11 nights or longer when customers book by June 30, 2017 PLUS, £20 shopping vouchers for every Saga river cruise you book* Call FREE on 0800 074 8021 or visit saga.co.uk/agents Become a Saga expert, visit sagaexperts.com Find us on social media – Saga Trade Team *To claim your vouchers, simply email [email protected] with booking details. Applicable to bookings confirmed May 1-June 30, 2017. Vouchers will be sent by email from Red Letter Days, please allow four weeks for delivery. NHA-GH7003 June 2017 | Forward ED’S LETTER THIS MONTH Innovation, it’s the WHAT WE LEARNT name of the game P46 What other cities rebranding of Cosmos (p27), take CRUISE ADVISER THE ONLY DESTINATION FOR THOSE SELLING CRUISES JUNE 2017 have an appeal like a look why mini-cruises are a great Paris? The French way of getting those elusive new-to- capital is so many cruise customers on board (p36) and FCORNENENCTCTIOHHNE things to so many analyse the UK as part of our ongoing Jeannine WilliamsRonO jMoTIiNOTnHIsHNNM EUnEOI SJiB-w yCO V5B oAAyrR d AYGlMTadimlU TlS iyn OS CPI IoPiVOEScuSaklrtAuEEFTeipsr pgreeoaptl efo –o rdo amnadn ce, desOtiunra Mtioidns ghuipid see.ction this month GAGMICEOLOXEETCC-HSSECU MEAHHR ONGAASSW RNMI OERGKEANEIEDNT L DAO AGSELNU HTPLB NOEITLAOCCHURTNHHEEES: hHeoawpesv oefr c, ua lrteucreen. t ftohcaut saerse ohna pthpee nminagn yt hinronuogvhaotiuotn tsh e THE OCEAN MEDALLION spate of terrorist attacks have taken cruise industry. We speak to the man IS A GAME CHANGER their toll, and caused many to either behind Ocean Medallion (p46) about The coin-sized gadget will pull or question their investment in why the coin-sized technology is revolutionise cruise the city. So, when Uniworld pushed going to change the cruise industry on and launched its most recent ship when it is launched on Regal Princess in Paris, it was not just a statement later this year, while Adam Coulter, P24 of the company’s own intent, but a the editor of Cruise Critic, takes a commitment to a city that has given so look at the most innovative rooms much to tourism companies. Jeannine available at sea (p39). Williamson was on board for the ship’s As ever, let us know your thoughts first-ever sailing to explain why agents on this issue of cruise adviser, and are getting behind Joie de Vivre. please like us on Facebook (facebook. Elsewhere in this month’s issue com/cruiseadviser) and follow us on we talk to Giles Hawke about the Twitter (@cruiseadviser). HOLIDAYS IN THE UK ARE VERY POPULAR About eight million Britons will take a holiday in the UK this year P30 UNIWORLD’S NEW SHIP HAS A GENEROUS STAFF TO GUEST RATIO cyoruuis be ya dWviasteerr ifsr obnrto uPguhbtli stoh ing Sbarylaens @exceruciuseti-vaed vBisreyra.cno mJohnson ftawciettbeoro.cko.cmo/mcr/ucirsueiasedavdisveisr er The Joie de Vivre, Uniworld’s +44 (0)7532 709 734 Sign up to our weekly update at new ship on the Seine, has cruise-adviser.com/subscribe Publisher Sam Ballard Art director Jensen Brianson 54 crew to look after 128 [email protected] Sub-editor Nathaniel Cramp +44 (0)7809 622 541 [email protected] cruise adviser is published ten passengers. Bon Voyage! times a year by Waterfront Publisher Anthony Pearce cruise adviser Publishing Limited (registered [email protected] Collective Temperance Hospital number: 08707515). All rights +44 (0)7835 768 383 110 Hampstead Rd reserved. Reproduction in London, NW1 2LS whole or in part without written Head of sales Simon Leeming permission is strictly prohibited. [email protected] Digital cruise adviser is printed by +44 (0)7532 712 476 cruise-adviser.com Wyndeham Grange CRUISE-ADVISER.COM 3 June 2017| Forward Jeannine Williamson takes a cruise along the Seine from Paris, p30 Contents Midship 30 The French connection Innovation Special going bigger and bolder Jeannine Williamson sails along the Seine on 39 Rooms 44 Picture perfect Uniworld’s new Joie de Vivre Cruise Critic’s Adam Coulter Go-karts, submarines, on the best rooms at sea helicopters... what next? 36 Mini-cruise Why a two, three or four- 42 Royal Caribbean 46 Ocean Medallion night trip to Europe is ideal We meet Ben Bouldin from The new technology that for new-to-cruise customers the line who innovate by could revolutionise cruise CRUISE-ADVISER.COM 4 ENCHANTING FRENCH RIVER CRUISES Price includes: • Return flights from a choice of regional airports or standard class reserved seat on Eurostar from London St. Pancras • Beautifully appointed four-star superior and five-star suites or cabins with hotel-style beds, en-suite bathrooms and river views • Exceptional cuisine with full board throughout • Extensive and fully inclusive touring programmes • Services of our experienced cruise director and tour manager • See the website to view our video BURGUNDY, THE RIVER THE SEINE, PARIS & NORMANDY RHÔNE & PROVENCE 8 days from £1,199PP 8 days from £1,199PP Departures up to October 2017 & April to October 2018 Departures up to October 2017 & April to October 2018 Call our friendly Agency Sales team on: 01283 744307 or visit: www.rivieratravel.co.uk/agents Riviera Travel booking terms and conditions apply. Prices correct as of 18/05/17. June 2017 | Forward FORWARD 3 Ed’s letter 8 News Exclusive news from Ireland to ship launches and a very special godmother 21 Clia Conference We attend Clia’s 2017 cruise conference and speak to Andy Harmer, SVP of membership, about the industry’s future 22 Opinion Simonne Fairbanks of Cruising Excursions explains how agents can help increase their shore excursion sales 61 On the road 24 Ports of call We speak to the people who We explore the beautiful make your job easier. This British Isles and look at the month: Holland America destinations on our doorstep, Line & Seabourns’s business The best agent opportunities from Newcastle to the development manager for glorious Outer Hebrides. the North and Scotland, 52 Jargon buster Bekkie Skipp What is a repositional cruise 27 Interview and how can you benefit? We speak to Giles Hawke 62 Final word about taking Cosmos through cruise adviser comment: 53 Directory its rebranding and why With the news that Viking is Got a query? Let us assist you he’s changed its tagline to going back to Egypt, we ask Adventures Made Easy whether it is finally time to 58 Games room return to the Nile AFT 60 Recipe What are your thoughts on Learna how to create 50 New crew Azamara’s delicious roasted the new-look cruise adviser? The latest staff news Share them with us by emailing beet and augula salad thanks [email protected] to Robert van Rijsbergen 51 Fam trips / incentives CRUISE-ADVISER.COM 6 THE HIGHEST RATED RIVER CRUISE SHIPS THE HIGHEST RATED RIVER CRUISE SHIPS Book Early and Book Early and Fly for FREE Fly for FREE In 2018 we will be adding even more expertly curated itineraries, a new state-of-the-art cruise ship and In 2018 we will be adding even more expertly curated itineraries, a new state-of-the-art cruise ship and enhanced benefits such as our Active Discovery Programme and Sip & Sail cocktail hour. enhanced benefits such as our Active Discovery Programme and Sip & Sail cocktail hour. PLUS book your clients’ AmaWaterways cruise by 31st August and they can enjoy PLUS book your clients’ AmaWaterways cruise by 31st August and they can enjoy FREE return flights to Europe, Asia & Africa* FREE return flights to Europe, Asia & Africa* Visit our website to order the New 2018 Brochure or email: [email protected] Visit our website to order the New 2018 Brochure or email: [email protected] AmaWaterways – leading the way in... AmaWaterways – leading the way in... Cuisine Innovation Active Excursions River Cruising Cuisine Innovation Active Excursions River Cruising Rhine ◆ Danube ◆ Rhone ◆ Bordeaux ◆ Seine ◆ Main ◆ Mosel ◆ Douro Rhine ◆ Danube ◆ Rhone ◆ Bordeaux ◆ Seine ◆ Main ◆ Mosel ◆ Douro Mekong ◆ Africa For more information or to book a river cruise For more information or to book a river cruise call our team of specialists on: call our team of specialists on: 0800 520 2250 | [email protected] 0800 520 2250 | [email protected] ABTA No.Y6393 www.amawaterways.co.uk ABTA No.Y6393 www.amawaterways.co.uk * terms & conditions apply Untitled-8 1 15/03/2017 13:31:59 CruiseAdviserAd.indd 1 19/05/2017 16:08:24 Untitled-8 1 15/03/2017 13:31:59 NEWS June 2017 | Forward Do you have a story for us? Email [email protected] BY GARY BUCHANAN Port of Dublin to become hub for world’s largest cruise ships Work has started on a major expansion that will allow the port to handle bigger ships, multiple calls and home-porting – it is due for completion in 2020 The Port of Dublin is planning a major multi-purpose building that will offer Bridge. The planned redevelopment is expansion to allow it to handle bigger all the services of a cruise terminal.” expected to result in an extra 600,000 ships, as well as multiple calls and Celebrity Eclipse is among an tourists for the city annually, three home-porting, the company behind increasing number of longer cruise times current visitor levels. the facility has revealed. ships that are pushing the boundaries The depth of the ship channel Speaking exclusively to cruise of the port’s operational limits. Ships will be increased to minus 10 ‘chart adviser, Pat Ward, head of corporate in excess of 300m cannot turn within datum’ (the deep level of water services at the Dublin Port Company, Dublin Port and are therefore reversed displayed on a nautical chart). In said: “Dublin Port aims to become ‘stern first’ up the River Liffey. This addition, the implementation of the a turnaround hub for the world’s complex manoeuvre will no longer ABR Project will provide two 360m largest cruise ships.” be necessary once Dublin Port’s and one 220m berth for ships even During the exchange of plaques Alexandra Basin Redevelopment larger than Celebrity Eclipse. It is due ceremony held on the bridge of (ABR) project is complete. Larger, to be completed in 2020. Celebrity Eclipse he added: “It is longer ships will then be able to The Dublin Port Company has seen essential that Dublin Port Company routinely call at the port and turn growth from approximately 30,000 continues to facilitate passenger within the expanded Alexandra cruise passengers in 2003, to 160,000 demand so the city remains the port Basin West and berth further upriver, passengers in 2016. It is expecting of choice for cruise. We are creating a closer to the city at the Tom Clarke approximately 200,000 this year. CRUISE-ADVISER.COM 8 2 0 1 8 i fr £on ss n Summer Holidays with 64ale ow 9 p p COSMOS A-ROSA and WHY BOOK River Cruises - WITH COSMOS: We’ve been part of the same the ultimate family break! family-owned company since 1961 Great value holidays A-ROSA have partnered with Cosmos in order to make the booking with no hidden costs process simpler for agents, who will be able to sell the entire A-ROSA Your holiday is fully protected portfolio in sterling. The offering allows your clients to concentrate on through ABTA and ATOL having an unforgettable summer on a river cruise with the family! VIP private home pick-up service is included on all holidays with flights, to take customers to and from the airport Great for single travellers Generous travel agent incentive programme rHOne faMIlY CruISe ITInerarY 8 day Rhone Route on board A-ROSA STELLA From £2749 per family of four Depart 15th July A variety of child-friendly excursions Includes Flights, transfers and taxes plus a VIP home pick-up service from home to airport (within 50 miles) Call today: 0800 668 1365 or visit: www.cosmos.co.uk a-rosa_Cruise-Advisor-245x170_05-17.indd 1 16/05/2017 09:57:07 VRC_CA_DPS_340x245_May2017_v3.indd 1 15/05/2017 10:20