Comparison of Student and Instructor Perceptions of Social Presence Kathleen Mathieson, Ph.D., CIP, Doctor of Health Sciences Program, A.T. Still University, Arizona Joan S. Leafman, Ph.D., Doctor of Health Sciences Program, A.T. Still University, Arizona Abstract As enrollment in online courses continues to grow and online education is increasingly recognized as an established instructional mode, the unique challenges posed by this learning environment should be addressed. A primary challenge for virtual educators is developing social presence such that participants feel a sense of human connection with each other. Accomplishing this within learning management systems (LMS) that are often restrictive can be difficult. Prior research has established a relationship between student perceptions of social presence and satisfaction, but little research has included perceptions of instructors. This study compares student and instructor perceptions of social presence and the importance placed on social connections. While students and instructors reported high levels of social presence, students reported significantly lower levels than instructors. In particular, students found the LMS more impersonal than instructors and were less comfortable participating in LMS activities than instructors. Students had less desire for social connections with other students and instructors, and reported having less time available for such connections. Strategies to facilitate social presence, including offering social networking opportunities outside the LMS, are discussed in light of these differences in perceptions between students and instructors. Keywords: Social Presence, Community of Inquiry, Social Media, Social Networking, Student Perceptions, Instructor Perceptions INTRODUCTION In academia, online education is now a mainstay and carries little stigma of inferior instruction (Allen & Seaman, 2010) or awarded degrees (Allen & Seaman, 2011). Among the general public, while there is an appreciation for the flexibility and affordability of online education, doubts remain about quality, rigor, and acceptance by employers (Saad, Busteed, & Ogisi, 2013). There are certainly challenges to establishing a successful and well respected online teaching and learning environment. Those challenges are different, not better or worse, than face-to-face classroom obstacles. One unique challenge for online educators is fostering effective communication in a setting where paralinguistic cues such as facial expression and voice intonation are often absent (Ice, Curtis, Phillips, & Wells, 2007; Liu, Lee, Bonk, Su, & Magjuka, 2005). In particular, it is difficult to establish the social and psychological dimensions of communication in an online environment (Kreijns, Kirschner, & Jochems, 2003). Social communication is the underpinning of social presence, an integral part of Garrison, Anderson, and Archer’s (2000) Community of Inquiry (CoI) framework developed to enhance successful online teaching and learning (Garrison, Anderson, & Archer, 2000, Garrison, Anderson, & Archer, 2010). This model includes a three-part structure which, in addition to social presence, is comprised of cognitive and teaching presences. It proposes with varying degrees of validation (Annand, 2011; Rourke & Kanuka, 2009) that academic success is interdependent on these three components. While research has demonstrated that students value social presence in the learning environment (Akyol & Garrison, 2008; Caspi & Blau, 2008; Richardson & Swan, 2003; Gunawardena & Zittle, 1997), research has yet to assess instructor perceptions of social presence. The current study addresses this gap in the literature by examining the similarities and differences between online instructor and student perceptions of social presence. Social presence, with its core elements of affective communication, interaction, and cohesion, is recognized as the “human” third of the CoI equation. Social presence focuses on communication not directly tied to the sharing of academic content. The affective element of social presence embodies the use of humor, emotions, and self-disclosure. The interactive element includes acknowledgement, appreciation, and return of communication. Cohesion addresses the encouragement of collaboration and community building through the personalization of messages by, for example, the use of names or casual greetings and closings (Garrison, Cleveland-Innes, & Fung, 2010; Rourke, Anderson, Garrison, & Archer, 2001). Closely tied to the CoI model, and particularly to social presence, is the concept of instructor immediacy (Schutt, Allen, & Laumakis, 2009; Sung & Mayer, 2012). Instructor immediacy, which applies to both face-to-face and online facilitation, is generally defined as verbal and non- verbal behaviors that reduce psychological and physical distance (Baker, 2004). In an online education environment, immediacy behaviors can help bridge what Moore terms the “transactional distance,” which is the “psychological and communications space” between instructor and learner (Moore, 1993, p. 22). As a rule, instructor immediacy has more to do with how, when, and how often a facilitator communicates with students as opposed to the content of the message (Arbaugh, 2001, Baker, 2010). Student attitudes toward social presence are well documented. Studies indicate that higher levels of social presence are related, both directly and indirectly, to student satisfaction (Akyol & Garrison, 2008; Arbaugh, 2008; Caspi & Blau, 2008; Gunawardena & Zittle, 1997; Leong, 2011; Mykota & Duncan, 2007; Richardson & Swan, 2003). While higher social presence does not directly correlate with increased levels of cognition or academic success, it does affect other important academic outcomes like course attrition and program retention (Caspi & Blau, 2008; Richardson & Swan, 2003; Wanstreet & Stein, 2011). Further, Kumar, Dawson, Black, Cavanaugh, and Sessums (2011) found that while students perceived social presence to be an important online learning feature they were dissatisfied with the ability of a learning management system (LMS) to sufficiently provide it. Given its primary function as a text-based “repository of learning content” (Richards, Rasli, Ahmad, & Churchill, 2010, p. 1364), the LMS offers limited opportunity for social presence (Brazington, 2012), leading academics to look outside this platform to assure its inclusion. A seemingly natural solution is a social media tool, which is easily accessible, widely used, and affordable (Wodzicki, Schwämmlein, & Moskaliuk, 2012; Woodley & Meredith, 2012). However, the use, value, and appropriateness of employing a social media tool outside of an LMS are at the center of ongoing debate and little agreement. Some studies have found that students and instructors are amenable to and even anxious to incorporate a social media tool into the online learning environment as a method of increasing social presence and instructor immediacy (DuVall et al., 2007; Jeong, 2007). Other studies (Githens, 2007; Hewitt & Forte, 2006; Ouzts, 2006; Schrum, English, & Galizio, 2012; Shin, 2002) have found students opposed to the addition of a social media tool to their learning environment. The two most common reasons cited for this opposition were overburden from having to check an additional venue for school-related information and intrusion from the sense of invasion of personal privacy (Hewitt & Forte, 2006; Rath, 2011). In addition, potential legal issues should be considered for all stakeholders associated with the incorporation of a social media tool into the learning environment. The legal system is flooded with cases questioning the legality of teacher sanctions, including suspensions and firings based on social media postings, appropriateness of communications with and among students, and requirements surrounding the legitimacy of personal profiles, to name just a few (Papandrea, 2012). Even though more academic institutions have established social networking policies, the durability of those policies has yet to be tested (Magna, 2011). Online learning is now a standard method for educational delivery, and the LMS is often used for this delivery. Though excellent in many ways, this system does not facilitate adequate inclusion of social communication which is critical to a successful teaching and learning outcomes. Furthermore, while previous research has described student perceptions of social presence, community, and collaboration (Annand, 2011; Caspi & Blau, 2008; Richardson & Swan, 2003; Sahin, 2007), instructor perceptions of social presence have not been well researched. Thus, the purpose of this study was to examine and compare student and instructor perceptions of social presence, the importance placed on social communication, and the willingness to use a social media tool outside of the LMS. METHODS Participants Students and instructors were recruited via e-mail from a health sciences university comprised of two osteopathic medical schools, two dental schools, a school of health management, and a school of health sciences. The student population is diverse, representing entry-level, post- professional, residential, and distance students ranging in age from the early 20s to over 65 years. The university offers eight exclusively online degree programs and two primarily online degree programs. This study was approved by the university’s institutional review board. For this study, all current students (N=2,715) and instructors (N=172) in exclusively or primarily online programs were invited to participate in an anonymous, cross-sectional survey administered via SurveyMonkey.com. Prior to survey distribution, the study was approved by each online program and the local institutional review board. The link to the survey instrument was delivered to students and instructors via an e-mail forwarded by each program director in September 2012. Follow-up reminders were sent, at each program director’s discretion, within one month after the initial e-mail. The survey instrument was closed after six weeks and data were downloaded for analysis. Survey Instrument The survey instrument included demographic characteristics, such as age, sex, family status, race/ethnicity, and hours worked per week. To be as comprehensive as possible, items from two previously validated instruments were included to measure perceptions of social presence in the LMS: the social presence scale developed by Gunawardena and Zittle (1997) and the social presence section of the CoI measure developed by Arbaugh and colleagues (Arbaugh et al., 2008). Respondents were also asked about the frequency of their social communication with other students and with instructors (very often, often, sometimes, rarely, never). Finally, respondents were asked if they would be to use a social media tool if one was offered outside the LMS (strongly agree, agree, uncertain, disagree, strongly disagree). The entire survey instrument was reviewed for face and content validity by four doctoral-level distance education professors. Data Analysis Data were downloaded into IBM SPSS Statistics version 21.0 for analysis. Frequencies, percentages, means, and standard deviations were calculated on all variables as appropriate. An overall measure of social presence was calculated by averaging the social presence items for each participant. Cronbach alpha for the 15 social presence items was .88 for instructors and .87 for students, demonstrating internal consistency (Bland & Altman, 1997). Social presence scores were not normally distributed, so medians and interquartile ranges (IQR) were used to summarize perceptions of social presence. A Mann-Whitney U test was used to compare social presence perceptions between students and instructors. Chi-square tests were used to compare student and instructor frequency of social communication with other course participants. All tests were two-tailed; alpha was set at .05. Results A total of 282 students and 92 instructors completed the survey instrument, representing a 10% and 54% response rate. Characteristics of student and instructor respondents are summarized in Table 1. There was diversity in age, sex, family status, and race/ethnicity. The median hours worked per week among students was 40 hours, reflecting the full-time employment most students maintain during their studies. Table 1 Participant Characteristics Characteristic Students Instructors (N=92) (N=282) Age, years 21-30 65 (23.0) 5 (5.4) 31-40 75 (26.6) 22 (23.9) 41-50 86 (30.5) 27 (29.3) 51+ 56 (19.9) 38 (41.3) Missing 0 0 Sex Female 208 (73.8) 56 (60.9) Male 72 (25.5) 36 (39.1) Missing 2 (0.7) 0 Family status Live alone 54 (19.1) 10 (10.9) Live with partner 73 (25.9) 38 (41.3) Live with partner and child(ren) 112 (39.7) 36 (39.1) Live with child(ren) 15 (5.3) 4 (4.3) Other 28 (9.9) 4 (4.3) Missing 0 0 Race/ethnicity White 181 (64.2) 75 (81.5) African American 29 (10.3) 8 (8.7) Hispanic 17 (6.0) 4 (4.3) Asian/Native Hawaiian/Pacific Islander 33 (11.7) 4 (4.3) American Indian/Alaskan Native 2 (0.7) 0 Other 18 (6.4) 1 (1.1) Missing 2 (0.7) 0 Median hours worked per week (minimum- maximum) 40 (0 – 80.0) 50 (6.0 - 90.0) Note. All values reported as n (%) unless otherwise noted. Perceptions of social presence. Students and instructors perceived high levels of social presence in the LMS (median=3.60, IQR=3.07). For example, 86% of respondents felt comfortable interacting with other course participants in the LMS, 77% agreed that instructors moderate the discussions in the LMS, and 83% felt that their point of view is acknowledged by other course participants in the LMS. However, only 38% felt that communication through the LMS was an excellent medium for social interaction and 65% felt that discussions in the LMS were more impersonal than face-to- face discussions. While overall perceptions of social presence were high, students’ perceptions were significantly lower (median 3.53) than instructors’ perceptions (median 3.70, p=.001). Further, there were significant differences between students and instructors on six specific social presence items (Table 2). Compared with instructors, students felt less comfortable interacting with and disagreeing with other course participants, conversing through the text-based medium of the LMS, and participating in discussions on the LMS. Students also perceived messages in the LMS to be more impersonal than instructors, and they reported being less able to form distinct individual impressions of other course participants than instructors. Over one-third of students and instructors felt comfortable using social media, which may have implications for efforts to increase social presence as described below. Table 2 Perceptions of Social Presence N (%) Agree or Strongly Agree Question Students Instructors p In Blackboard, I feel comfortable 187 (66.8) 76 (83.5) .002 disagreeing with other course participants while still maintaining a sense of trust. Messages on Blackboard are impersonal. 107 (38.2) 20 (22.0) .005 I feel comfortable interacting with other 235 (84.2) 85 (94.4) .013 course participants in Blackboard. I feel comfortable conversing through 185 (66.1) 73 (79.3) .017 Blackboard’s text-based medium. I feel comfortable participating in 240 (85.1) 86 (93.5) .037 Blackboard discussions. I am able to form distinct individual 171 (60.9) 66 (72.5) .044 impressions of other participants using Blackboard. I am very comfortable utilizing social 208 (74.0) 62 (67.4) .217 media. Communication through Blackboard is an 104 (37.0) 38 (41.3) .462 excellent medium for social interaction. The introductions, in Blackboard, enable 183 (65.1) 57 (62.0) .582 me to form a sense of online community. The instructors create a feeling of an 196 (69.8) 68 (75.6) .290 online community within Blackboard.* The instructors moderate the discussions 214 (76.2) 74 (82.2) .229 in Blackboard.* Discussions using the medium of 189 (67.5) 54 (60.0) .192 Blackboard tend to be more impersonal than face-to-face discussions. Blackboard discussions tend to be more 133 (48.0) 39 (43.8) .490 impersonal than teleconference discussions. I feel that my point of view is 230 (81.9) 79 (86.8) .273 acknowledged by other participants in Blackboard. Online discussions in Blackboard help me 188 (67.1) 69 (75.8) .119 to develop a sense of collaboration. Note. Valid percentages are presented. P values are based on Pearson chi-square. * “The instructors” replaced by “I” on the instructor survey.