CommunityBenefitsReportStandardizedSummary AddisonGilbertHospital BeverlyHospital BeverlyHospitalatDanvers NortheastHospitalCorporation 85HerrickStreet Beverly,MA01915 ReportforFiscalYear2009 CommunityBenefitsMission TheCommunityBenefitsProgramatNortheastHospitalCorporation(NHC)incorporatestheCommunityHealthconceptsofwellness, adaptation,self-careandhealthpromotion. StrategiesusedinCommunityBenefitshealthactivitiesincludeprevention,earlydetection, earlyinterventionandlong-termmanagement. Healthissuesaddressedencompasstherealmsofsafety,chronicdisease,infectious diseaseandsubstanceabuse. AlsoincludedwiththeCommunityBenefitsMissionStatementistheMissionStatementNHC.ThecorporateMissionStatementis foundedintheconceptsofquality,caringandcommunity. KeyCollaborationsandPartnerships TheCommunityBenefitsprogramisorganizedbytheDepartmentofExternalAffairsof NHCwiththeresponsibilityforoverall managementcenteredwiththeManagerofCommunityRelations. CommunityHealthNeedsAssessment In2007,JohnSnowInc.(JSI)wascontractedbyBeverlyHospitaltoconductacomprehensiveneedsassessmentthatwouldidentifythe majorconcernsandprioritiesontheNorthShoresothatBeverlyHospitalcoulddevelopcommunityhealthprogrammingandservices thatwouldmoreeffectivelymeettheneedsofthecommunity. TheassessmentprocessisintendedtoinformBeverlyHospital’sfive-year strategicplantoensurethatitsservicesandcommunityhealthprogramsremainresponsivetothecommunitiestheyserveandthatstrong partnershipsarebuiltandrenewedwiththecommunitiesandotherstakeholdersinthearea. Thefollowingisasummaryoftheprocess andmethodsusedduringthethreephaseassessment. PhaseI– PreliminaryNeedsAssessment  Conductapreliminaryneedsassessmentthatreliesonpubliclyavailabledata.  Conductaseriesofstructuredkeyinformantinterviewsinternallywithselectstaffandboardmembers. PhaseII– TargetedCommunityEngagement  Conductaseriesofstructuredkeyinformantinterviewsexternallywithcommunityleaders,healthandsocialserviceproviders andotherkeystakeholdersinthecommunity.  Collectprimarydatadirectlyfromthecommunityresidentsthroughaseriesofdirectmailsurveys.  DevelopafinalNeedsAssessmentReportandconductastrategicplanningretreat. PhaseIII –StrategicPlanDevelopmentandReporting  ConsolidatealloftheprojectfindingsanddeliverablesintoacomprehensiveCommunityNeedsAssessmentandCommunity EngagementStrategicPlanthatwillinclude: o Alistofthecommunityhealthcareneedsandprioritiesidentifiedoverallandbythecommunity. o Supportingdocumentationanddata. o Recommendingpriorityhealthneedsandasetofpreliminaryprogrammaticrecommendationsforreview.  Developareportingstrategy;developaseriesofpresentations/materials;presenttothecommunity. CommunityBenefitsPlan Asmentionedearlier,theresultsofthesurveyandtheworkwithlocalcommunitygroupsindicatedfourthemesforhealthycommunity intervention: 1. LifestyleBehaviorModification 2. MentalHealth 3. ChronicDiseaseManagement 4. AccesstoHealthcareServices Todate,thisorganizationcontinuestopursueprogramsthatfocusonthosefourthemesinourcommunityoutreachandinCommunity Benefitsprograms(seeSection(s)5and8). Short-termgoals:  Screeningsweredevelopedinthefollowingareas:skincancerscreenings,oralcancerscreenings,papsmearclinics,depression seminars,diabetesscreenings,bonedensityscreenings,bloodpressureclinics,fluclinics,CPRprograms,cardiovascularrisk assessment,osteoporosisriskassessment,diabetesriskassessment,bodymassindexandbreastcancerriskassessment.  Anumberofdiseasemanagementinitiativeshavebeeninstitutedincludingcardiacrehabilitation,heartfailuremanagement, pulmonaryrehabilitation,osteoporosismanagement,vascularhealthandwomen’shealthscreenings. In2003,Northeast HospitalCorporation(NHC)createdtheLifestyleManagementInstitute(LMI).TheLMIprovidesprogramsandeducation,and proactivelyidentifiespopulationswith,oratriskof,establishedmedicalconditions. TheLMIoffersafullrangeofservicesto thecommunity,includingriskassessment,preventioneducation,diagnostictesting,coordinatedmedicaltreatmentand continuousmonitoring. Effectivediseasemanagementusingappropriatemedicalprotocolsreducesthenumberofhospital admissionsandemergencyroomvisits,shortensthelengthofhospitalstaysandimprovestheoverallhealthandqualityoflife forpeoplewithchronicillness. Withineachofthechronicdiseaseareas,aninitiativewasdevelopedtoidentifyandmanagethetreatmentofeachpatientand family. AdatabasehasbeendevelopedbytheLMIforpatientmaintenanceandappropriatefollow-up. KeyAccomplishmentsofReportingYear Byofferingavarietyofhealthandwellnessprograms,AddisonGilbertHospital,BeverlyHospitalandBeverlyHospitalatDanvers providespatients,familiesandcommunitymemberstheopportunitytoremainhealthyandwell. Manyprogramsareprovidedforfreeor foranominalfeeduring FY2009andtheyincluded,butwerenotlimitedto: CommunityHealthandEducationalFairs;AdultCPR& Baby/ChildSaverCPR;Vascular(PVD)Screenings;BloodPressureClinics;BoneDensityScreenings;DiabetesScreenings;Foot Screenings;FluClinic;SeniorAdultLuncheonLectures;OsteoporosisPrevention&Exercise;PrenatalYoga;SkinCancerScreenings; HearingScreenings;SpeechandLanguageScreeningsforChildren;andeducationalprogramsincorrelationtohealthyinitiatives. PlansforNextReportingYear AnticipatedGoalsandProgramInitiatives 1. Worktowardsbuildingprogramsthatstemfromtheresultsofthecommunityhealthneedsassessment. 2. Continuetocultivatenewcommunityrelationships,aswellasmaintaincurrentrelationshipswithcommunityorganizations, membersandbusinesses. 3. Createadditionalcommunity-basedhealthoutreachprograms. 4. Partnerwithlocalcommunitiesonmedicationtakebackprograms. 5. ContinuewithhealthanddiseasemanagementprogramsthroughtheLMIwithinspecificidentifiedareas. 6. ContinueourestablishedeffortsoffinancialcounselinginGloucesterandBeverly. 7. Maintainourprimarypreventionprogramsthroughhealthscreenings,counseling,healthfairsandlectures. 8. Maintainandfurtherdevelopourdiseasespecificsupportgroups. 9. Continuetolookforandparticipateinsponsorshipopportunities. 10. Continuetobuildrelationshipswithlocalnonprofitorganizationssuchas;BeverlyBoostraps,TheOpenDoor,NorthShore UnitedWay,NorthShoreCommunityHealthNetwork,DanversCaresandtheHealthyGloucesterCollaborative. www.beverlyhospital.org Community Benefits Report: FY09 AddisonGilbertHospital BeverlyHospital BeverlyHospitalatDanvers User Guide Intro …………………….. Northeast Hospital Corporation Section1 …………………….. MissionStatement(s) Section2 …………………….. Internal Oversight Section3 …………………….. CommunityHealthParticipation Section4 …………………….. CommunityBenefits Plan Section5 …………………….. Progress Report: ActivityFY2009 Section6 …………………….. LifestyleManagement Institute(LMI) Section7 …………………….. Access to HealthcareService Section8 …………………….. CommunityOutreachPrograms Section9 …………………….. Cancer Committee Section10 …………………….. Friends of BeverlyHospital Section11 …………………….. RiverHouseShelter Section12 ……………………...Financial Information FY09 Section13 ………………….. Next ReportingYearFY 2010 Section14 ………………….. Contact Information Appendices …………………….. Additional Information AppendixI Totals for all of FY07–FY09 AppendixII FY09MonthlyTotals AppendixIII BeverlySponsorshipTotalsFY07–FY09 AppendixIV Danvers SponsorshipTotalsFY07–FY09 AppendixV Gloucester SponsorshipTotalsFY07–FY09 AppendixVI Social Accountability AppendixVII CommunityBenefits Workgroup Ourhospitals are about peopletakingcareofpeople,oftenat themost vulnerabletimes intheirlives –this isa responsibility Northeast Hospital Corporation(NHC)takes veryseriously. Dayinanddayout,the peopleofNHC areonthe front lines caringforthesick,poor,uninsuredandotherpatients in our communities. Weareavital part of thecommunities weserve andtheservices weprovideextendwell beyondthewalls ofourhospitals. CommunityBenefits at NHC andits affiliates servemanycommunities, withneeds as diverse as theindividuals wholivewithinthem. Byprovidingtargetedhealthandeducationprograms that respond totheuniqueneeds of thesecommunities, NHCstrives toimprovethehealthofNorthShoreresidents. Ourcommunityoutreachmission –toprovidearearesidents theeducationandtools theyneedtoremainhealthyand well–is evidencedinthewide rangeofprograms weoffer. From children’s healthtocardiachealthtoseniorhealth,wearepositivelyaffecting thelives ofthoseindividuals and families whorelyonus toreceivethehighest qualityhealthcare,services and education. NHC consists ofAddison Gilbert Hospital andBeverlyHospital,which arefull service communityhospitals providingquality,patient-centeredcaretoNorthShoreresidents. Services includematernity,pediatrics, surgical, cardiology,orthopedics, as well as otherspecialties. Thehospitals boast amedical staff 641physicians, 2,721 employees (full-time,part-timeandperdiem), and 352volunteers. BeverlyHospitalat Danvers, anambulatory care centerlocatedinDanvers is also anintegral part ofNHC.Addison Gilbert Hospital,BeverlyHospitaland BeverlyHospital at Danvers aremembers ofNHC,whichis anintegratedhealthcaresystem comprisedofa networkofhospitals, behavioral health,long-term care andhumanservice affiliates offeringNorthShoreresidents general andspecializedmedical care. NHC’s primaryservice areaincludes theNorthShorecommunities of Beverly, Boxford,Danvers, Essex, Gloucester, Hamilton, Ipswich, Lynn,Manchester,Middleton,Peabody,Rockport,Salem,Swampscott, Topsfield andWenham. Section1 MissionStatement(s) CommunityBenefits Mission Statement (Approved bytheBoard of Trustees, June6,1997) TheCommunityBenefits Program at Addison Gilbert Hospital andBeverlyHospital incorporates theCommunity Healthconcepts ofwellness,adaptation, self-care andhealthpromotion. Strategies usedinCommunityBenefits healthactivities include prevention,earlydetection,earlyinterventionand long-term management. Healthissues addressed encompass the realms ofsafety,chronic disease,infectious diseaseandsubstanceabuse. Also includedwiththeCommunityBenefits MissionStatement is theMissionStatement of NHC.Thecorporate MissionStatement is foundedintheconcepts ofquality,caringandcommunity. NortheastHealth SystemMission Statement Northeast HealthSystem is anetworkofpeopleandcare givingorganizations joinedtogetherbya shared commitment toimprovethehealthoftheindividuals andcommunities weserve. Weprovide efficient,high qualitycarethrough auniquelycomprehensivesystem ofcommunity-basedhospitals, physicianpractices, human services, andseniorcare/referral organizations. Westriveto:  Access andtakeresponsibilityforcommunityhealthneeds;  Forgehealingpartnerships withpatients andcommunities;  Carefor eventhemost vulnerableamongus;  Providecareinthe most appropriatesettingas closetohomeas possible;  Respect thedignityofthosewhoworkwithinour organizationandthoseweserve. Thesegoals areachieved through careful trusteeshipof our charitableresources. Section2 Internal Oversight Internal Oversight - Managementof CommunityBenefits Program TheCommunityBenefits program is organizedbytheDepartment of ExternalAffairs ofNortheast Health System withtheresponsibilityforoverall management of theprogramcenteredwiththe ManagerofCommunity Relations. CommunityHealth Needs Assessment Information Source In2007,JohnSnow Inc. (JSI) was contractedby NHCtoconduct acomprehensiveneeds assessment that would identifythemajorconcerns andpriorities ontheNorthShoreso that NHCcoulddevelopcommunityhealth programmingandservices that wouldmoreeffectivelymeet theneeds ofthecommunity. The assessment process is intendedtoinform NHC’s five-yearstrategicplantoensurethat its services andcommunityhealthprograms remainresponsivetothe communities theyserveandthat strongpartnerships arebuilt andrenewed withthe communities andotherstakeholders inthe area. Thefollowingis asummaryoftheprocess andmethods used duringthethreephaseassessment. Phase I–PreliminaryNeeds Assessment  Conduct apreliminaryneeds assessment that relies onpubliclyavailabledata.  Conduct aseries ofstructuredkeyinformant interviews internallywithselect staff andboardmembers. Phase II–TargetedCommunityEngagement  Conduct aseries ofstructuredkeyinformant interviews externallywithcommunityleaders, health and social serviceproviders andotherkeystakeholders inthecommunity.  Collect primarydatadirectlyfrom thecommunityresidents throughaseries ofcommunitymail surveys.  Developafinal Needs Assessment Report andconduct astrategicplanningretreat. Phase III –StrategicPlanDevelopment andReporting  Consolidateall oftheproject findings anddeliverables intoacomprehensiveCommunityNeeds Assessment andCommunityEngagement StrategicPlanthat will include: o Alist ofthecommunityhealthcareneeds andpriorities identifiedoverall andbythecommunity. o Supportingdocumentationanddata. o Recommendingpriorityhealthneeds and aset of preliminaryprogrammaticrecommendations for review.  Developareportingstrategy; developaseries ofpresentations / materials; present tothecommunity. Section3 CommunityHealthParticipation