End communication barriers for good Communication Skills 39seminars 4 business areas Schedule 69 (GS-02F-0092R) MOBIS (GS-10F-0083S) All seminars are on General Services Administration Schedule AN AMA BLENDED LEARNING SEMINAR AMA Blended Learning—a dynamic and effective blend of live training, online tools, resources and events that provides the foundation for greater subject mastery and measurable performance metrics to back it up. Also available as a Live Online Seminar. AMA’s Live Online Seminars offer the same high- caliber faculty and engaging content as the classroom seminar—on your desktop. Attendance at seminars in this booklet contributes to the requirements for earning an AMA Certificate—a recognized symbol of achieve- ment in the business world. For information on how to qualify for an AMA Certificate, as well as special discount pricing, visit www.amanet.org/certificates or call 1-800-262-9699. BUSINESS ENHANCEMENT SKILLS The 7 Habits of Highly Effective People® 3-Day Signature Program . . . . . . . . . . . . . . . . . . . . 1 Developing Your Emotional Intelligence. . . . . . . . . . . . . . . . . . . . . 2 Managing Emotions in the Workplace®: Strategies for Success. . 3 Assertiveness Training . . . . . . . . . . 3 Assertiveness Training for Women in Business . . . . . . . . . . . 4 Assertiveness Training for Managers . . . . . . . . . . . . . . . . . . . . . . 5 NEW! Leadership Development for Women . . . . . . . . . . . . . . . . . . . . . 5 Developing Your Personal Brand and Professional Image . . . . . 6 Developing Your Collaborative Skills. . 6 Doing It All: How to Stay Focused and Engaged . . . . . . . . . . . . . . . . . . . 7 NEW! How to Turn Data into Compelling Visual Presentations . . . . 7 INTERPERSONAL SKILLS How to Communicate with Diplomacy, Tact and Credibility. . 8 Communication and Interpersonal Skills: A Seminar for IT and Technical Professionals . . . . . . . . 9 Interpersonal Skills for Managers. . . . 9 Moving Ahead: Breaking Behavior Patterns That Hold You Back . . . . . 10 NEW! Building and Maintaining Your Organization’s Reputation: Surviving a Crisis . . . . . . . . . . . . . . . . 10 � � � � � Responding to Conflict: Strategies for Improved Communication . . . . . . . . . . . . . 11 Dynamic Listening Skills for Successful Communication . . . . . . . 12 Communication Boot Camp . . . . . . . 12 Building Better Work Relationships: New Techniques for Results- Oriented Communication . . . . . 13 Developing Effective Business Conversation Skills . . . . . . . . . . . . . . 14 Business Conversation Skills for the Multilingual Professional. . . . . . . . . 14 Communicating Up, Down and Across the Organization . . . . . . . . . 15 The Effective Facilitator: Maximizing Involvement and Results . . . . . . . . . 16 Whoever Tells the Best Story Wins . . 16 Getting Results Without Authority . . . . . . . . . . . . . . . . . . 17 Negotiating to Win . . . . . . . . . . . 18 Expanding Your Influence: Understanding the Psychology of Persuasion . . . . . . . . . . . . . . . . . . 19 BUSINESS WRITING SKILLS NEW! Put It in Writing: The Secret to Making More Sales. . . . . . . . . . . . . . 19 How to Sharpen Your Business Writing Skills . . . . . . . . . . . . . . . 20 AMA’s 2-Day Business Writing Workshop. . . . . . . . . . . . . . . . . . 21 Writing for the Web . . . . . . . . . . . . . 22 � � � � � � NEW! AMA’s Business Grammar Workshop . . . . . . . . . . . . . . . . . . . . . 22 Effective Technical Writing . . . . . . . . 23 Business Writing for the Multilingual Professional. . . . . . . . . 24 PRESENTATION SKILLS How to Present Online: A Skills-Based Workshop . . . . . . 24 Strategies for Developing Effective Presentation Skills . . . 25 Effective Executive Speaking . . . 26 PowerPoint® Unplugged . . . . . . . . . 27 RELATED INTEREST Time Management . . . . . . . . . . . . . . 27 Management Skills for New Managers. . . . . . . . . . . . . . . . . 28 Moving from an Operational Manager to a Strategic Leader . . . . 29 Successfully Managing People . . . . . 30 The 7 Habits of Highly Effective People® for Managers 2-Day Workshop . . . . . . . . . . . . . . . 31 The 8th Habit®: Unleashing the Greatness in Yourself and Others . . 32 Developing Executive Leadership. . . 32 � � Live Online only! AMA’s bestselling communication seminars � TABLE OF CONTENTS AMA CERTIFICATE PROGRAMS LISTEN to the people around you. It sounds so simple—but there are times when even the best listeners fail to listen effectively. Listening is the cornerstone of successful communication and can help you improve your image, avoid misunderstandings, build rapport and solve problems faster. With the specific listening skills offered in AMA’s communication seminars, you can become an excellent listener in any circumstance. SPEAK clearly, credibly and succinctly with everyone you meet. Speaking one-on-one requires a different skill set from speaking to an audience. Speaking effectively on a conference call requires a different approach from speaking to an employee about a performance issue. In this booklet, you’ll find seminars that can help you speak comfortably and professionally in virtually any business situation. WRITE with precision, clarity and proper grammar. Writing well can help you accomplish anything from drafting a winning proposal to persuading a customer to buy from you. From business writing to technical writing, AMA has everything you need to become a standout writer. REGISTER TODAY! www.amanet.org 1-800-262-9699 How to be a great communicator in any situation 1 All AMA seminars are GSA approved and can be delivered onsite 1-800-262-9699 www.amanet.org BUSINESS ENHANCEMENT SKILLS Surveys* of thousands of people across the United States disclosed that while many people work hard, they are worried about their lack of effectiveness. • Only 14% are accomplishing as much as they believe they could • Only 17% prepare a plan for the day • Rewards of working are low—only 50% feel satisfied and fulfilled with their work *Results of xQ Surveys conducted by Harris Interactive • Habit 4: Think Win-Win—Build a team that finds faster and better solutions through clear expectations, shared responsibilities and an understanding of priorities • Habit 5: Seek First to Understand, Then to Be Understood—Develop the skills of effective communication that lead to greater influence and faster problem solving • Habit 6: Synergize—Value and celebrate differences and understand how they contribute to more innovative and intelligent solutions • Habit 7: Sharpen the Saw— Maintain and increase your newfound effectiveness by continually renewing yourself mentally and physically WHO SHOULD ATTEND Anyone who manages multiple projects, faces expanding workloads, tight time lines and increased uncertainty. PRE-WORK REQUIRED • The 7 Habits Benchmark. A questionnaire to help you consider your own effectiveness and give you the opportunity to see the viewpoints of others. This 78-question assessment gathers feedback from your manager, direct reports and peers who work closely enough with you to accurately assess your individual effectiveness. ATTENDEES WILL RECEIVE • The 7 Habits of Highly Effective People® This bestselling book provides the basis for the concepts taught in this seminar. • The 7 Habits Benchmark Report A personalized report based on your pre-work assessment. Classroom Schedule Nov. 12-14 . . . . New York, NY . . . . . . 2601-FEW-00428 Nov. 14-16 . . . . Chicago, IL. . . . . . . . . 2601-FEW-00429 Nov. 14-16 . . . . San Francisco, CA . . . 2601-FEW-00430 Nov. 28-30 . . . . Albany, NY . . . . . . . . 2601-FEW-00483 Nov. 28-30 . . . . Las Vegas, NV . . . . . . 2601-FEW-00431 Nov. 28-30 . . . . Overland Park, KS . . . 2601-FEW-00432 Dec. 3-5 . . . . . . New York, NY . . . . . . 2601-FEW-00433 Dec. 3-5 . . . . . . Pittsburgh, PA . . . . . . 2601-FEW-00434 Dec. 5-7 . . . . . . Arlington, VA. . . . . . . 2601-FEW-00435 Dec. 5-7 . . . . . . Los Angeles, CA . . . . 2601-FEW-00425 Dec. 5-7 . . . . . . Seattle, WA . . . . . . . . 2601-FEW-00439 Dec. 10-12 . . . . Boston, MA . . . . . . . . 2601-FEW-00436 Dec. 10-12 . . . . Honolulu, HI . . . . . . . 2601-FEW-00484 Dec. 12-14 . . . . Dallas, TX. . . . . . . . . . 2601-FEW-00441 Dec. 17-19 . . . . Chicago, IL. . . . . . . . . 2601-FEW-00442 Dec. 17-19 . . . . San Francisco, CA . . . 2601-FEW-00443 Jan. 7-9. . . . . . . Arlington, VA. . . . . . . 2601-FEW-00444 Jan. 9-11. . . . . . Houston, TX . . . . . . . 2601-FEW-00446 Jan. 9-11. . . . . . Newport Beach, CA. . 2601-FEW-00449 Jan. 14-16. . . . . Minneapolis, MN . . . . 2601-FEW-00447 Jan. 16-18. . . . . Chicago, IL. . . . . . . . . 2601-FEW-00445 Jan. 16-18. . . . . New York, NY . . . . . . 2601-FEW-00448 Jan. 16-18. . . . . San Francisco, CA . . . 2601-FEW-00450 Jan. 23-25. . . . . Atlanta, GA . . . . . . . . 2601-FEW-00440 Jan. 28-30. . . . . Colorado Springs, CO 2601-FEW-00485 Jan. 28-30. . . . . Phoenix, AZ . . . . . . . . 2601-FEW-00452 Jan. 30-Feb. 1 . . Dallas, TX. . . . . . . . . . 2601-FEW-00453 Jan. 30-Feb. 1 . . Philadelphia, PA. . . . . 2601-FEW-00438 Feb. 4-6 . . . . . . Anaheim, CA. . . . . . . 2601-FEW-00454 Feb. 6-8 . . . . . . Arlington, VA. . . . . . . 2601-FEW-00455 Feb. 6-8 . . . . . . Miami, FL. . . . . . . . . . 2601-FEW-00456 Visit our website for additional dates and locations 3 days/1.8 CEUs/18 PDUs $2,195/AMA Members $1,995 AMA Members save $200 Develop a new outlook and create dramatic change. Problems caused by inef- fectiveness cannot be solved with the same ineffective thinking that created them. For more than 15 years, The 7 Habits of Highly Effective People® has provided the ultimate in productivity training for thousands of people and organizations worldwide. BENEFITS OF ATTENDING • Develop a clear definition of the results you want and live each day with a greater sense of meaning and purpose • Focus on your top priorities, achieve balance and increase organizational productivity through a weekly and daily planning process • End self-defeating behavior and gain the necessary security you need to change • Develop strong relationships based on mutual trust • Be prepared to deal with difficult circumstances before they happen TOPICS COVERED • Habit 1: Be Proactive—Recognize how choices based on personal experience or beliefs can profoundly impact your effectiveness, both positively and negatively • Habit 2: Begin with the End in Mind— Develop a clear definition of what is and is not important to you by creating the most important roadmap you’ll ever have—your Personal Mission Statement • Habit 3: Put First Things First—Increase the balance and fulfillment of your professional and personal lives by investing a few minutes each day in the same planning process used by many of the world’s most successful people The 7 Habits of Highly Effective People® 3-Day Signature Program SEMINAR #2601 By FranklinCovey—now available through AMA The 7 Habits of Highly Effective People® courses are based on the teachings of Dr. Stephen R. Covey. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). • The 7 Habits FranklinCovey Planning System • Participant Guidebook A manual filled with examples and exercises. All faculty are trained experts in FranklinCovey’s The 7 Habits of Highly Effective People® curriculum. BEST SELLER � � Also available as a Live Online Seminar LIVE ONLINE SCHEDULE 1.2 CEUs • $2,195/AMA Members $1,995 Monday 2-5 pm ET • 4 Lessons Nov. 26-Dec. 17, 2012 . . . . . . . . . . . . . . . 2601-FEW-00476 Feb. 25-Mar. 18, 2013. . . . . . . . . . . . . . . . 2601-FEW-00477 Monday 9 am-12 noon ET • 4 Lessons Oct. 29-Nov. 19, 2012. . . . . . . . . . . . . . . . 2601-FEW-00487 www.amanet.org/2601 2 For additional dates and locations or to register—1-800-262-9699 www.amanet.org BUSINESS ENHANCEMENT SKILLS Developing Your Emotional Intelligence SEMINAR #2144 Developed with Dr. Daniel Goleman, based on his research and bestselling book Leadership: The Power of Emotional Intelligence. Recognize and harness emotions and actions to become a more valuable performer. Emotional intelligence (El) is vital to being an effective and high-performing member of any team. Business professionals who understand the connection between emo- tions and actions and can apply El skills to maximize effectiveness have a stand-out advantage in any organization. Dr. Daniel Goleman introduced his per- spectives on El in 1995 and a has become world-renowned expert in the field. Only Goleman's El model focuses specifically on the behavioral level, on performance at work and on organizational leadership. He has developed this seminar with AMA to introduce you to this proven El model and provide you with the insight and skills to apply it in making your job and career more effective, satisfying and successful. BENEFITS OF ATTENDING • Recognize the benefits of developing El • Define El competencies and origins • Identify personal strengths and limitations using the Emotional and Social Competency Inventory • Apply the researched El competency framework to optimize professional performance and working relationships • Build a personal development strategy TOPICS COVERED The Meaning and Value of Emotional Intelligence • Defining Emotional Intelligence (El) • Comprehending the neurological and physiological underpinnings of El • Relating the behaviors, impact and challenges of El on workplace performance • Identifying your workplace relationships and their importance to yourself and others Explaining the El Competency Framework • Defining the four domains in the Emotional Intelligence model • Explaining the relevant competencies associated with each domain Gaining Personal Insight into Your El Competencies Through a Self- Assessment • Describing your El strengths and challenges to illustrate your ESCl profile • Selecting potential developmental areas for enhancing your El skills • Being aware of your personal reactions to the self-assessment Tools and Techniques for Increasing Competence in the Four Domains of El • Explaining each domain: Self-Awareness, Self-Management, Social Awareness, Relationship Management • Describing developmental activities that will increase skill and understanding • Practicing developmental activities associated with each domain Identifying Areas for Improvement and Specific Steps for Developing El • Consolidating information from assessment/reflection into an action plan • Planning specific techniques to act on improvement areas • Devising methods to maintain focus on development plans WHO SHOULD ATTEND Business professionals who want to maxi- mize their performance by increasing emo- tion management and self-understanding through emotional intelligence training. EXTRA Participants will receive a complimentary copy of Leadership: The Power of Emotional Intelligence by Daniel Goleman. Note: Before attending this session, you will receive a link to the online Emotional and Social Competency lnventory (self version) assessment. You must complete the assess- ment, print your results and bring to class in order to participate fully in this seminar. Senior managers and leaders who want to apply El skills to their leadership roles should register for Leading with Emotional Intelligence (seminar #2133), also developed with Dr. Daniel Goleman. Classroom Schedule Nov. 1-2 . . . . . . Atlanta, GA . . . . . . . . 2144-FEW-00121 Nov. 5-6 . . . . . . Arlington, VA. . . . . . . 2144-FEW-00130 Nov. 15-16 . . . . Boston, MA . . . . . . . . 2144-FEW-00122 Dec. 17-18 . . . . New York, NY . . . . . . 2144-FEW-00125 Dec. 20-21 . . . . Chicago, IL. . . . . . . . . 2144-FEW-00123 Jan. 28-29. . . . . Arlington, VA. . . . . . . 2144-FEW-00124 Feb. 25-26 . . . . San Francisco, CA . . . 2144-FEW-00126 March 7-8. . . . . Arlington, VA. . . . . . . 2144-FEW-00128 March 21-22. . . New York, NY . . . . . . 2144-FEW-00127 2 days/1.2 CEUs $2,345/AMA Members $2,095 AMA Members save $250 FACULTY SPOTLIGHT* Susan Mason provides clients with training, consultative and instructional design services to help them improve and expand their communication skills. She has also created corporate speakers bureaus, delivered interactive video- based training programs, designed organization-specific instructional video and developed curricula and instructional materials for adult education programs. Ms. Mason has more than 20 years of experience as an educator and trainer. *This seminar is also taught by other communication experts. www.amanet.org/2144 3 All AMA seminars are GSA approved and can be delivered onsite 1-800-262-9699 www.amanet.org BUSINESS ENHANCEMENT SKILLS Managing Emotions in the Workplace® Strategies for Success SEMINAR #2540 Understand how emotions affect your job performance—and learn practical techniques to manage them. As you face the pressures of doing more work with more stressful deadlines and workplace demands on personal time, you’re likely to find yourself in situations where it’s critical to control your emotions. BENEFITS OF ATTENDING • The connection between emotions and workplace stress • Maintain emotional composure and maximize relationships • Express emotions through assertiveness communication • Create work environments where emotional honesty and emotional energy are accepted • Balance the physical, mental and emotional aspects of life • Control your emotions and achieve positive interaction in teams TOPICS COVERED • Identifying common causes of stress from personal experiences • Discerning the difference between positive and negative stress • Recognizing ways you may be contributing to your stress • Identifying aspects of your personal and professional lifestyles in relation to your management of emotional well-being • Differentiating between the two groups of emotions to better understand how you are feeling and why • Recognizing thoughts, feelings and behaviors associated with stressful situations • Analyzing behavior patterns associated with stressful events • Identifying reasons why people feel the way they do • Recognizing when to be assertive in interacting with others • Identifying rituals and classifying them according to purpose • Creating a personal action plan to implement back at work WHO SHOULD ATTEND Those who are experiencing intense emotional and/or stressful situations at work. Classroom Schedule Nov. 5-6 . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2540-FEW-00517 Nov. 29-30 . . . . . . . . . . . . New York, NY. . . . . . . . . . 2540-FEW-00516 Dec. 13-14. . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2540-FEW-00520 Feb. 11-12. . . . . . . . . . . . . Anaheim, CA . . . . . . . . . . 2540-FEW-00532 March 14-15 . . . . . . . . . . . New York, NY. . . . . . . . . . 2540-FEW-00521 March 21-22 . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2540-FEW-00522 2 days/1.2 CEUs/12 PDUs $2,095/AMA Members $1,895 AMA Members save $200 www.amanet.org/2540 Assertiveness Training SEMINAR #2188 Gain more confidence, decisiveness and respect. Learn powerful tools for assertiveness to help you deal with conflict at all levels in the organization, discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. You’ll assess your areas of strength and growth in this critical skill, understand how social styles affect assertiveness behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on the job use. BENEFITS OF ATTENDING • Gain essentials of assertiveness • Practice assertiveness behaviors through verbal and visual techniques • Address assertive issues in both your personal life and business life • Learn the nuances of etiquette and how it relates to assertiveness and self-esteem • Apply your newly learned skills to relevant, on-the-job situations TOPICS COVERED • Differences in behavioral styles—passive, aggressive and assertive • Identifying techniques for ways to improve self-esteem • Improving communication with different social styles • Risks and benefits in becoming assertive • Factors that influence your level of assertiveness • The role of social styles in assertive communication • A five-step model for conflict resolution • Appropriate assertiveness in common workplace situations • Achieving a healthy balance personally and professionally WHO SHOULD ATTEND Business professionals who want to acquire essential assertiveness skills. Classroom Schedule Oct. 31-Nov. 2 . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2188-FEW-00143 Nov. 5-7 . . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2188-FEW-00156 Nov. 12-14 . . . . . . . . . . . . Houston, TX . . . . . . . . . . . 2188-FEW-00130 Dec. 5-7. . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2188-FEW-00134 Dec. 10-12. . . . . . . . . . . . . San Francisco, CA . . . . . . . 2188-FEW-00132 Dec. 17-19. . . . . . . . . . . . . New York, NY. . . . . . . . . . 2188-FEW-00133 Jan. 9-11 . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2188-FEW-00136 Feb. 20-22. . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2188-FEW-00138 March 4-6 . . . . . . . . . . . . . New York, NY. . . . . . . . . . 2188-FEW-00140 March 11-13 . . . . . . . . . . . San Francisco, CA . . . . . . . 2188-FEW-00137 3 days/1.8 CEUs $2,195/AMA Members $1,995 AMA Members save $200 BEST SELLER � � www.amanet.org/2188 AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). 4 For additional dates and locations or to register—1-800-262-9699 www.amanet.org BUSINESS ENHANCEMENT SKILLS Assertiveness Training for Women in Business SEMINAR #2528 Strengthen your leadership ability and image. Now and then you’re going to overreact or underreact. You’ll blurt out something that you wish you hadn’t and hurt someone whose opinion you value. The assertive person usually sends the right signals and gets the right responses. By knowing how to handle yourself in just about any situation that comes up—without seeming either shy or pushy—you’ll get things done and get what you want. You’ll command respect. Here’s assertiveness at its best. As you learn, practice and refine this skill, you’ll also share your concerns with other women in a comfortable, supportive and informal learning environment. BENEFITS OF ATTENDING • Deal with conflicts confronting women • Recognize your strengths and weaknesses • Practice assertive behaviors in challenging situations • Overcome obstacles to assertiveness • Build and project a positive self-image • Assess your stress and adopt assertive techniques to help manage it • Develop an assertive action plan • Use assertive communication techniques: verbal, nonverbal and assertive listening • Develop an assertive delegation strategy TOPICS COVERED Assessing Yourself • Identifying and owning your strengths • Outlining conflicting roles and knowing how to reduce role conflict Asserting Yourself • Defining and distinguishing between the basic response styles of nonassertion, assertion and aggression • Avoiding being manipulated by others Practice Assertive Techniques • Using a successful formula for assertion • Saying no and surviving • Understanding assertive techniques of fogging, broken record, negative assertion, negative inquiry and compromise • Understanding the differences between verbal, nonverbal “mantalk” and “womanspeak” • Sending harmonious messages • Listening assertively Succeeding at the Bargaining Table • Identifying assumptions about negotiation and how these impact abilities • Discussing the effect of gender on negotiation practices and experiences • Benefiting from seven suggestions for negotiating more effectively • Developing a personal negotiation plan Overcoming Obstacles to Assertiveness • Pinpointing internal obstacles to assertiveness and practicing control strategies • Discussing self-reliance and describing special support systems • Recognizing your specific anger buttons and how to deal with them productively • Describing how men use anger and discussing ways to face angry men • Demonstrating techniques for preventing and coping with stress • Selecting new approaches to work/family puzzles Assertive Action Planning • Describing and demonstrating 10 steps toward continuing assertiveness WHO SHOULD ATTEND Female business professionals who want to build their strengths and improve their communication, conflict resolution, delegation and action-planning skills. Classroom Schedule Oct. 31-Nov. 2 . Seattle, WA . . . . . . . . 2528-FEW-00832 Nov. 7-9 . . . . . . Cincinnati, OH. . . . . . 2528-FEW-00855 Nov. 12-14 . . . . New York, NY . . . . . . 2528-FEW-00851 Nov. 28-30 . . . . Morristown, NJ . . . . . 2528-FEW-00833 Dec. 3-5 . . . . . . New York, NY . . . . . . 2528-FEW-00834 Dec. 3-5 . . . . . . San Francisco, CA . . . 2528-FEW-00835 Dec. 10-12 . . . . Atlanta, GA . . . . . . . . 2528-FEW-00836 Dec. 12-14 . . . . Albany, NY . . . . . . . . 2528-FEW-00856 Dec. 17-19 . . . . Arlington, VA. . . . . . . 2528-FEW-00837 Jan. 9-11. . . . . . Chicago, IL. . . . . . . . . 2528-FEW-00838 Jan. 23-25. . . . . Honolulu, HI . . . . . . . 2528-FEW-00857 Jan. 23-25. . . . . New York, NY . . . . . . 2528-FEW-00839 Feb. 11-13 . . . . San Francisco, CA . . . 2528-FEW-00841 Feb. 20-22 . . . . New York, NY . . . . . . 2528-FEW-00858 Feb. 25-27 . . . . Arlington, VA. . . . . . . 2528-FEW-00842 March 4-6. . . . . Atlanta, GA . . . . . . . . 2528-FEW-00843 March 13-15. . . Dallas, TX. . . . . . . . . . 2528-FEW-00845 March 18-20. . . New York, NY . . . . . . 2528-FEW-00846 March 25-27. . . Philadelphia, PA. . . . . 2528-FEW-00852 3 days/1.8 CEUs/18 PDUs $2,345/AMA Members $2,095 AMA Members save $250 FACULTY SPOTLIGHT* Donna M. Festa- Zereconski is a human resources specialist in the field of professional devel- opment. She has extensive experience in designing and facilitating professional and management development programs in a variety of service-oriented industries at all employee levels. Her areas of expertise include interpersonal skills, management development, communication skills and employee productivity. *This seminar is also taught by other communication experts. BEST SELLER � � Also available as a Live Online Seminar AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc. LIVE ONLINE SCHEDULE 1.2 CEUs/12 PDUs • $2,345/AMA Members $2,095 Mon. and Wed. 2-5 pm ET • 4 Lessons March 11-20, 2013 . . . . . . . . . . . . . . . . . . 2528-FEW-00844 www.amanet.org/2528 5 All AMA seminars are GSA approved and can be delivered onsite 1-800-262-9699 www.amanet.org BUSINESS ENHANCEMENT SKILLS NEW! Leadership Development for Women SEMINAR #2010 For women looking to advance their careers, sobering realities need to be considered and addressed. Despite years of advances in both legal and corporate policies, many qualified women don’t get the jobs they want. Misperceptions, stereotypes and misplaced emotions on the part of either sex can still sabotage a woman’s career hopes— unless she takes a more strategic approach. This hands-on course shows you how to strategically use your strengths and abilities—your competitive edge—while mastering your emotions in even the most unwelcoming atmosphere. You’ll learn how to build a network of support, take smart risks and view competition in a more positive light. Discover how to conduct yourself in a manner that earns you respect, and pursue your goals with positive energy. BENEFITS OF ATTENDING • Overcome overt and hidden biases against women as leaders • Adopt a competitive mindset that leverages your strengths • Build a wide and strategic network of key stakeholders who will promote your career • Avoid taking a perfectionist approach to competitive and challenging situations • Recover from losses quickly by learning to take things less personally • Learn to deal with hypercompetitive colleagues in whom you have low trust TOPICS COVERED • Becoming a more confident, assertive woman in a competitive, male-dominated world • Getting out of your comfort zone and developing a more resilient mindset • Gaining a competitive advantage by taking smart career risks • Initiating and forming friendly competitor and challenger relationships • Expanding your strategic network in a virtual world • Learning how to collaborate with people you don’t like WHO SHOULD ATTEND Female business professionals who are looking to move forward in their organizations by developing the best possible leadership style to fit the positions they want. Classroom Schedule Feb. 25-26. . . . . . . . . . . . . New York, NY. . . . . . . . . . 2010-FEW-00001 March 25-26 . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2010-FEW-00002 2 days/1.2 CEUs $2,095/AMA Members $1,895 AMA Members save $200 Assertiveness Training for Managers SEMINAR #2527 Learn how to channel assertiveness skills to interact more effectively with people throughout your organization. Mastering assertiveness skills can do a lot more than just help you win arguments. If you want to enhance your leadership stature and persuade others to help you reach your goals, Assertiveness Training for Managers is an important first step. Learn how your behavior style impacts your overall performance as a manager. You’ll take stock of your current assertiveness skills and learn how you can improve them for a more effective approach. Using the behavior modeling approach toward assertiveness training, this seminar teaches you how to employ assertiveness skills to take control of a situation without alienating others. BENEFITS OF ATTENDING • Improve communication by using assertive-responsive skills • Acquire a more polished and powerful communication style and let your leadership ability emerge • Tap other people’s resources to get the job done • Empower yourself and your staff • Exercise greater influence over others TOPICS COVERED • How your perceptions determine your reactions • Operating consciously vs. unconsciously • Guidelines for achieving your objectives through assertive- responsive behavior • Developing your own self-improvement plan • Using assertive-responsive techniques to identify what you want—and then go after it WHO SHOULD ATTEND Experienced managers and seasoned professionals with four or more years of experience who want to build their strengths, resolve conflicts smoothly and exercise greater influence over others. Classroom Schedule Nov. 14-16 . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2527-FEW-00839 Dec. 12-14. . . . . . . . . . . . . New York, NY. . . . . . . . . . 2527-FEW-00840 Jan. 16-18 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2527-FEW-00841 Feb. 20-22. . . . . . . . . . . . . San Francisco, CA . . . . . . . 2527-FEW-00842 March 25-27 . . . . . . . . . . . New York, NY. . . . . . . . . . 2527-FEW-00843 3 days/1.8 CEUs $2,345/AMA Members $2,095 AMA Members save $250 www.amanet.org/2010 www.amanet.org/2527 6 For additional dates and locations or to register—1-800-262-9699 www.amanet.org BUSINESS ENHANCEMENT SKILLS Developing Your Collaborative Skills SEMINAR #2185 Learn to collaborate more effectively with co-workers to enhance performance and career success. Collaborative skills are as important for individual team members as they are for managers. Applied successfully, they can promote more successful problem solving, idea generation and product improvement within your own team, cross-functionally and with global team members. They are especially helpful for individuals trying to adapt to new teams and additional responsibilities brought about by restructurings, downsizings and other organizational changes. Through hands-on experience, this seminar will help you master the language and techniques of collaboration and can also lead to more visibility and recognition for increased career success. BENEFITS OF ATTENDING • Reduce conflict and solve problems in a cooperative environment • Understand how to stimulate creativity and innovation • Create high-trust relationships with colleagues and customers • Build and grow a stronger informal network • Use technology to enhance your collaborative efforts • Represent your viewpoint and negotiate with greater success TOPICS COVERED • Knowing the language of collaboration • Building a diversified network and collaborating with team members both in person and virtually • Developing key communication skills for effective collaboration • Converting conflict into collaboration • Enhancing discussions, acquiring information and networking through social media • Creating trust to work collaboratively WHO SHOULD ATTEND Those who need to expand their collaborative skills to enhance their performance, support team output and effectiveness and expand their opportunities for career success. Classroom Schedule Nov. 15-16 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2185-FEW-00012 Dec. 6-7. . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2185-FEW-00013 Feb. 21-22. . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2185-FEW-00014 March 21-22 . . . . . . . . . . . San Francisco, CA . . . . . . . 2185-FEW-00015 2 days/1.2 CEUs $2,095/AMA Members $1,895 AMA Members save $200 Developing Your Personal Brand and Professional Image SEMINAR #2274 Advance your career and differentiate yourself with a distinctive presence. Making a strong and favorable impression in business is far more than following a list of “dos and don’ts.” You must perfect an authentic professional image—your own unique “brand”—that’s truly right for you and nobody else. Your image and brand need to benefit you not only in your organization but also in today’s culturally diverse world. By attending this course, you’ll have the opportunity to assess your own image and see yourself as others see you. With expert coaching, you’ll begin to enhance and develop every aspect of your “professional presence”—one that will also help you to pursue your career goals with greater self-esteem and confidence. BENEFITS OF ATTENDING • Understand professional presence and its importance in business • Know how to apply the principles of personal branding • Assess and critique your own professional image • Identify and use the principles of global and cultural etiquette • Apply the principles of professionalism in business and personal environments TOPICS COVERED • Developing your personal brand with confidence and credibility • Knowing and creating the right “look” of professional presence • Practicing the tools of powerful in-person and electronic communication • Exploring the social context of professional presence • Correcting a lack of cultural awareness to avoid compromising your business dealings • Formulating strategies for maintaining your professional presence • Putting it all together—your total executive image EXTRA See yourself as others see you—in this course, you’ll be recorded and receive supportive and positive feedback, as well as helpful recommendations. WHO SHOULD ATTEND Business professionals who want to project a positive image and distinctive brand. Classroom Schedule Nov. 26-27 . . . . . . . . . . . . New York, NY. . . . . . . . . . 2274-FEW-00438 Dec. 3-4. . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2274-FEW-00439 March 11-12 . . . . . . . . . . . New York, NY. . . . . . . . . . 2274-FEW-00440 2 days/1.2 CEUs $1,995/AMA Members $1,795 AMA Members save $200 Supervisors and managers seeking to improve their collaborative skills to create a more effective team should take Collaborative Leadership Skills for Managers, seminar #2186. See amanet.org/2186 www.amanet.org/2274 www.amanet.org/2185 www.amanet.org/2012 7 All AMA seminars are GSA approved and can be delivered onsite 1-800-262-9699 www.amanet.org BUSINESS ENHANCEMENT SKILLS NEW! How to Turn Data into Compelling Visual Presentations SEMINAR #2012 Visually and clearly present data and the message it represents. When you have important data to present to others—information that summarizes an analysis you’ve done, or some other significant message that conveys data—your story is only as powerful as your presentation. Data visualization and infographics are extremely powerful tools for presenting data in a clear, meaningful and compelling way. The best visualizations can capture an audience’s attention and provide instant clarity. This course will give you an overview of data visualization and infographics as well as tools for presenting your data and message in the most effective manner possible. You’ll learn how to choose just the right form for presenting your content, rather than just picking a general template that does not do justice to your work—and achieve greater credibility and professionalism through your presentations. BENEFITS OF ATTENDING • Analyze data that you receive in multiple formats and explain it to others • Present information in a clear and meaningful manner to different types of audiences • Recognize the best usage of different forms of data visualization and infographics • Increase the impact of your message and the strength of your argument • Become familiar with the available tools/techniques for data visualization • Understand differences between editorial and brand-centric content, dashboards and interfaces TOPICS COVERED • Understanding the value and benefits of using infographics in telling your story • Infographic formats: choosing the right vehicle for your message • Understanding static, interactive, and motion-graphic forms of data visualization • Strategies for distributing and promoting your information using social media • Learning the basic principles of information design • Dos and don’ts of infographics: identifying their misuse and overuse WHO SHOULD ATTEND Individuals at all levels of an organization who must analyze data and present their findings to an audience. Classroom Schedule March 7-8 . . . . . . . . . . . . . New York, NY. . . . . . . . . . 2012-FEW-00001 2 days/1.2 CEUs $2,195/AMA Members $1,995 AMA Members save $200 www.amanet.org/2118 Doing It All: How to Stay Focused and Engaged SEMINAR #2118 Develop self-direction skills to maximize your productivity regardless of distractions. For many of us, our “new normal” job means that we’ve inherited work from others, and are multitasking 24/7. Many times, we’re expected to produce positive results with fewer resources. Maintaining focus and staying engaged can be a major hurdle. With so many simultaneous demands on your time, sustaining focused energy is no longer an option. It’s a “must have” skill. You will learn tools that help you get into productive flow and how to get back on track. You will leave with tools that help you make the best of your innate strengths, mitigate your challenges, and stay focused. BENEFITS OF ATTENDING • Get a complete picture of your workload to reduce emergency fire drills • Be able to clear your mind and snap back into focus • Have a process to get in focus and stay there • Have behaviors to help you stay energized and engaged • Learn your “Primary Work Style” and make it work for you • Know important questions to ask for instant clarity and focus • Set up your environment and tools to work for you • Implement techniques for eliminating your worst interruptions • Deal with necessary disruptions without destroying your productivity flow TOPICS COVERED • Assessing your focus levels • Identifying the “pitfalls“ in your systems that throw you out of focus • Building a command-central tool for safe storage of all commitments • Using anticipation tools to cut distractions and emergencies • Assessing your “hardwired” strengths and weaknesses • Minimizing negative energy and stress that saps your strength • Utilizing “snap back” tools to immediately regain focus • Slowing down so you can speed through your day’s work • Utilizing the right tools for your sensory style: auditory, visual or tactile WHO SHOULD ATTEND Anyone who is expected to deliver maximum productivity and results at work despite interruptions, an excessive workload and other obstacles. Classroom Schedule Nov. 15-16 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2118-FEW-00009 Dec. 6-7. . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2118-FEW-00006 March 7-8 . . . . . . . . . . . . . New York, NY. . . . . . . . . . 2118-FEW-00007 March 25-26 . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2118-FEW-00017 2 days/1.2 CEUs $2,095/AMA Members $1,895 AMA Members save $200 8 For additional dates and locations or to register—1-800-262-9699 www.amanet.org INTERPERSONAL SKILLS How to Communicate with Diplomacy, Tact and Credibility SEMINAR #2206 Get your point across with a positive professional image. When challenged, overwhelmed or on the spot, can you hear others clearly and respond appropriately? When presenting ideas, do you seek to gain cooperation or to seize control? Do you avoid difficult situations and relationships—or collaborate through thoughtful and diplomatic interactions? How well you communicate can make or break your professional image, influencing how others view your work, your performance—and your prospects for career mobility. Now you can learn how to choose and use the most appropriate words and emotional tone for every business situation. In just two days, this seminar offers insights into communication styles, while providing you with skills for clearly and effectively receiving and transmitting information, ideas, thoughts, feelings and needs. BENEFITS OF ATTENDING • Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss and senior management • Respond in a professional manner, even when you’re out of your comfort zone • Strengthen your communication effectiveness with active listening • Elicit cooperation and respect by modeling • Improve your image through increased self-awareness TOPICS COVERED How Diplomacy, Tact and Credibility Influence How Others Perceive You • How “image” impacts others’ perception of you, your credibility and your job performance • Using diplomacy, tact and credibility to positively impact your image Communication Style Differences: The Insight Inventory® • Awareness of your communication style • How stress negatively impacts how you communicate • “Reading” others so that you can communicate more effectively • Utilizing diplomacy, tact and credibility when communicating across styles Effective and Powerful Communication Skills • Why miscommunication is “expensive” • The communication-based components of image • How to positively impact the visual, verbal and vocal components of communication • The “Know-Feel-Do” model of communicating Listening for Effective Communication • The barriers and obstacles to listening • How good listening is critical as a “receiver” of a communications message • Building rapport through good listening • How to use active listening skills • Using listening skills to build and improve your image Using Diplomacy, Tact and Credibility • Understanding how and when to use diplomacy • How and when to be tactful • The concept of credibility: what it is, how to use it when communicating • Five actions for credible communications • How to handle difficult situations with diplomacy, tact and credibility Your Communication Action Plan • Creating an action plan to improve your communication skills back at work • Signing a “follow-up” contract WHO SHOULD ATTEND Business professionals who want to advance their credibility with diplomatic methods of communication. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). BEST SELLER � � Classroom Schedule Nov. 8-9 . . . . . . Hartford, CT . . . . . . . 2206-FEW-00903 Nov. 8-9 . . . . . . Parsippany, NJ . . . . . . 2206-FEW-00904 Nov. 12-13 . . . . Arlington, VA. . . . . . . 2206-FEW-00905 Nov. 15-16 . . . . New Orleans, LA . . . . 2206-FEW-00963 Nov. 26-27 . . . . San Diego, CA. . . . . . 2206-FEW-00908 Dec. 3-4 . . . . . . Boston, MA . . . . . . . . 2206-FEW-00910 Dec. 3-4 . . . . . . Minneapolis, MN . . . . 2206-FEW-00906 Dec. 6-7 . . . . . . Durham, NC . . . . . . . 2206-FEW-00929 Dec. 6-7 . . . . . . San Francisco, CA . . . 2206-FEW-00912 Dec. 10-11 . . . . Dallas, TX. . . . . . . . . . 2206-FEW-00913 Dec. 10-11 . . . . Los Angeles, CA . . . . 2206-FEW-00914 Dec. 10-11 . . . . New York, NY . . . . . . 2206-FEW-00915 Dec. 13-14 . . . . Denver, CO . . . . . . . . 2206-FEW-00916 Dec. 13-14 . . . . Pittsburgh, PA . . . . . . 2206-FEW-00917 Dec. 13-14 . . . . Seattle, WA . . . . . . . . 2206-FEW-00918 Dec. 17-18 . . . . Arlington, VA. . . . . . . 2206-FEW-00919 Dec. 17-18 . . . . Chicago, IL. . . . . . . . . 2206-FEW-00920 Jan. 7-8. . . . . . . Chicago, IL. . . . . . . . . 2206-FEW-00924 Jan. 10-11. . . . . New York, NY . . . . . . 2206-FEW-00921 Jan. 14-15. . . . . San Francisco, CA . . . 2206-FEW-00928 Jan. 17-18. . . . . Arlington, VA. . . . . . . 2206-FEW-00922 Jan. 17-18. . . . . Atlanta, GA . . . . . . . . 2206-FEW-00923 Jan. 24-25. . . . . Albany, NY . . . . . . . . 2206-FEW-00971 Jan. 24-25. . . . . Houston, TX . . . . . . . 2206-FEW-00925 Jan. 28-29. . . . . Cincinnati, OH. . . . . . 2206-FEW-00930 Jan. 28-29. . . . . Newport Beach, CA. . 2206-FEW-00926 Jan. 31-Feb. 1 . . Fort Lauderdale, FL. . . 2206-FEW-00944 Feb. 4-5 . . . . . . Boston, MA . . . . . . . . 2206-FEW-00931 Feb. 7-8 . . . . . . Atlanta, GA . . . . . . . . 2206-FEW-00909 Feb. 7-8 . . . . . . Dallas, TX. . . . . . . . . . 2206-FEW-00932 Feb. 7-8 . . . . . . New York, NY . . . . . . 2206-FEW-00933 Feb. 11-12 . . . . Chicago, IL. . . . . . . . . 2206-FEW-00934 Feb. 14-15 . . . . Parsippany, NJ . . . . . . 2206-FEW-00935 Feb. 14-15 . . . . San Francisco, CA . . . 2206-FEW-00936 Feb. 21-22 . . . . Arlington, VA. . . . . . . 2206-FEW-00938 Feb. 21-22 . . . . Minneapolis, MN . . . . 2206-FEW-00939 Feb. 21-22 . . . . Philadelphia, PA. . . . . 2206-FEW-00964 Feb. 28-Mar. 1 . Atlanta, GA . . . . . . . . 2206-FEW-00940 March 4-5. . . . . Chicago, IL. . . . . . . . . 2206-FEW-00941 March 4-5. . . . . New York, NY . . . . . . 2206-FEW-00942 March 7-8. . . . . Denver, CO . . . . . . . . 2206-FEW-00943 March 11-12. . . Arlington, VA. . . . . . . 2206-FEW-00945 March 11-12. . . San Antonio, TX . . . . 2206-FEW-00972 March 18-19. . . San Francisco, CA . . . 2206-FEW-00948 March 21-22. . . Indianapolis, IN . . . . . 2206-FEW-00973 March 21-22. . . San Diego, CA. . . . . . 2206-FEW-00947 March 28-29. . . Princeton, NJ . . . . . . . 2206-FEW-00927 Visit our website for additional dates and locations 2 days/1.2 CEUs/12 PDUs $2,095/AMA Members $1,895 AMA Members save $200 www.amanet.org/2206 Also available as a Live Online Seminar LIVE ONLINE SCHEDULE 1.2 CEUs/12 PDUs • $2,095/AMA Members $1,895 Mon.-Thurs. 2-5 pm ET • 4 Lessons Jan. 7-10, 2013 . . . . . . . . . . . . . . . . . . . . . 2206-FEW-00956 9 All AMA seminars are GSA approved and can be delivered onsite 1-800-262-9699 www.amanet.org INTERPERSONAL SKILLS BEST SELLER � � AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). Communication and Interpersonal Skills A Seminar for IT and Technical Professionals SEMINAR #2576 To achieve success, technical professionals must have strong and flexible interpersonal and communication skills in addition to their technical abilities. This seminar will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals. BENEFITS OF ATTENDING • Recognize and manage differences between you and nontechnical professionals • Deliver clear messages to nontechnical professionals • Apply verbal and nonverbal techniques to build understanding • Develop active listening skills that promote better work relationships • Get your points across in diverse communication contexts • Use influencing skills to grow your reputation • Be able to productively manage conflict TOPICS COVERED • Identifying differences between technical and nontechnical professionals • Interpersonal strategies to help you get your points across in diverse circumstances • Strategically applying a communication system to enhance relationships • Developing active listening skills to promote better work relationships • Communication strategies to help you achieve your goals • Productively managing conflict WHO SHOULD ATTEND All technical and IT professionals who need to develop their inter- personal and communication skills. Classroom Schedule Nov. 15-16 . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2576-FEW-00734 Dec. 3-4. . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2576-FEW-00735 Dec. 13-14. . . . . . . . . . . . . New York, NY. . . . . . . . . . 2576-FEW-00736 Jan. 14-15 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2576-FEW-00737 Feb. 14-15. . . . . . . . . . . . . San Francisco, CA . . . . . . . 2576-FEW-00739 Feb. 28-Mar. 1. . . . . . . ....