Communication Skills 39seminars 4business areas End communication barriers for good How to be a great communicator in any situation LISTENto the people SPEAKclearly, credibly and WRITEwith precision, clarity around you. It sounds so succinctly with everyone you and proper grammar. Writing simple—but there are times meet. Speaking one-on-one well can help you accomplish when even the best listeners requires a different skill set anything from drafting a fail to listen effectively. Listening from speaking to an audience. winning proposal to persuading is the cornerstone of successful Speaking effectively on a a customer to buy from you. communication and can help conference call requires a From business writing to you improve your image, different approach from technical writing, AMA has avoid misunderstandings, build speaking to an employee about everything you need to become rapport and solve problems a performance issue. In this a standout writer. faster. With the specific listening booklet, you’ll find seminars skills offered in AMA’s that can help you speak REGISTER TODAY! communication seminars, you comfortably and professionally can become an excellent in virtually any business www.amanet.org listener in any circumstance. situation. 1-800-262-9699 TABLE OF CONTENTS BUSINESS ENHANCEMENT SKILLS Responding to Conflict: NEW!AMA’s Business Grammar The 7 Habits of Highly Effective Strategies for Improved Workshop. . . . . . . . . . . . . . . . . . . . . 22 People®3-Day Signature Communication. . . . . . . . . . . . . (cid:0) 11 Effective Technical Writing. . . . . . . . 23 Program. . . . . . . . . . . . . . . . . . . . (cid:0) 1 Dynamic Listening Skills for Business Writing for the Developing Your Emotional Successful Communication . . . . . . . 12 Multilingual Professional. . . . . . . . . 24 Intelligence. . . . . . . . . . . . . . . . . . . . . 2 Communication Boot Camp. . . . . . . 12 PRESENTATION SKILLS Managing Emotions in the Building Better Work Relationships: Workplace®: Strategies for Success. . 3 New Techniques for Results- How to Present Online: Assertiveness Training. . . . . . . . . . (cid:0) 3 Oriented Communication. . . . . (cid:0) 13 Live Oonnllyin!e A Skills-Based Workshop . . . . . . 24 Assertiveness Training for Developing Effective Business Strategies for Developing Women in Business . . . . . . . . . . . (cid:0) 4 Conversation Skills. . . . . . . . . . . . . . 14 Effective Presentation Skills . . . (cid:0) 25 Assertiveness Training for Business Conversation Skills for the Effective Executive Speaking . . . (cid:0) 26 Managers. . . . . . . . . . . . . . . . . . . . . . 5 Multilingual Professional. . . . . . . . . 14 PowerPoint®Unplugged . . . . . . . . . 27 NEW!Leadership Development Communicating Up, Down and for Women. . . . . . . . . . . . . . . . . . . . . 5 Across the Organization . . . . . . . . . 15 RELATED INTEREST Developing Your Personal The Effective Facilitator: Maximizing Time Management . . . . . . . . . . . . . . 27 Brand and Professional Image . . . . . 6 Involvement and Results . . . . . . . . . 16 Management Skills for Developing Your Collaborative Skills. . 6 Whoever Tells the Best Story Wins . . 16 New Managers. . . . . . . . . . . . . . . . . 28 Doing It All: How to Stay Focused Getting Results Without Moving from an Operational and Engaged . . . . . . . . . . . . . . . . . . . 7 Authority . . . . . . . . . . . . . . . . . . (cid:0) 17 Manager to a Strategic Leader. . . . 29 NEW!How to Turn Data into Negotiating to Win. . . . . . . . . . . (cid:0) 18 Successfully Managing People . . . . . 30 Compelling Visual Presentations . . . . 7 Expanding Your Influence: The 7 Habits of Highly Effective INTERPERSONAL SKILLS Understanding the Psychology People®for Managers of Persuasion . . . . . . . . . . . . . . . . . . 19 2-Day Workshop . . . . . . . . . . . . . . . 31 How to Communicate with Diplomacy, Tact and Credibility. . (cid:0) 8 The 8th Habit®: Unleashing the BUSINESS WRITING SKILLS Greatness in Yourself and Others. . 32 Communication and Interpersonal NEW!Put It in Writing: The Secret to Skills: A Seminar for IT and Developing Executive Leadership. . . 32 Making More Sales. . . . . . . . . . . . . . 19 Technical Professionals . . . . . . . . (cid:0) 9 How to Sharpen Your Business Interpersonal Skills for Managers. . . . 9 Writing Skills . . . . . . . . . . . . . . . (cid:0) 20 (cid:0) AMA’s bestselling communication seminars Moving Ahead: Breaking Behavior AMA’s 2-Day Business Writing Patterns That Hold You Back . . . . . 10 Workshop. . . . . . . . . . . . . . . . . . (cid:0) 21 Also available as a Live Online Seminar.AMA’s NEW!Building and Maintaining Live Online Seminars offer the same high- Your Organization’s Reputation: Writing for the Web . . . . . . . . . . . . . 22 caliber faculty and engaging content as the Surviving a Crisis. . . . . . . . . . . . . . . . 10 classroom seminar—on your desktop. AMA CERTIFICATE PROGRAMS AMA Blended Learning—a dynamic Attendance at seminars in this booklet and effective blend of live training, online contributes to the requirements for earning an BLENDAEND A LMEAAR NING tools, resources and events that provides AMA Certificate—a recognized symbol of achieve- SEMINAR the foundation for greater subject mastery ment in the business world. For information on how to Schedule 69 (GS-02F-0092R) and measurable performance metrics to qualify for an AMA Certificate, as well as special MOBIS (GS-10F-0083S) back it up. discount pricing, visit www.amanet.org/certificatesor All seminars are on General Services call 1-800-262-9699. Administration Schedule BUSINESS ENHANCEMENT SKILLS Also available as a Live Online Seminar The 7 Habits of Highly Effective People® (cid:0) BEST 3-Day Signature Program SELLER SEMINAR #2601 (cid:0) By FranklinCovey—now available through AMA The 7 Habits of Highly Effective People®courses are based on the teachings of Dr. Stephen R. Covey. www.amanet.org/2601 Classroom Schedule Surveys* of thousands of people across the United States Nov. 12-14. . . . New York, NY. . . . . . 2601-FEW-00428 disclosed that while many people work hard, they are worried Nov. 14-16. . . . Chicago, IL. . . . . . . . . 2601-FEW-00429 about their lack of effectiveness. Nov. 14-16. . . . San Francisco, CA . . . 2601-FEW-00430 • Only 14% are accomplishing as much as they believe they could Nov. 28-30. . . . Albany, NY . . . . . . . . 2601-FEW-00483 Nov. 28-30. . . . Las Vegas, NV. . . . . . 2601-FEW-00431 • Only 17% prepare a plan for the day Nov. 28-30. . . . Overland Park, KS . . . 2601-FEW-00432 • Rewards of working are low—only 50% feel satisfied and Dec. 3-5. . . . . . New York, NY. . . . . . 2601-FEW-00433 fulfilled with their work Dec. 3-5. . . . . . Pittsburgh, PA. . . . . . 2601-FEW-00434 Dec. 5-7. . . . . . Arlington, VA. . . . . . . 2601-FEW-00435 *Results of xQ Surveys conducted by Harris Interactive Dec. 5-7. . . . . . Los Angeles, CA . . . . 2601-FEW-00425 Dec. 5-7. . . . . . Seattle, WA. . . . . . . . 2601-FEW-00439 Dec. 10-12. . . . Boston, MA. . . . . . . . 2601-FEW-00436 Develop a new outlook and create •Habit 4: Think Win-Win—Build a Dec. 10-12. . . . Honolulu, HI . . . . . . . 2601-FEW-00484 dramatic change.Problems caused by inef- team that finds faster and better Dec. 12-14. . . . Dallas, TX. . . . . . . . . . 2601-FEW-00441 fectiveness cannot be solved with the same solutions through clear expectations, Dec. 17-19. . . . Chicago, IL. . . . . . . . . 2601-FEW-00442 ineffective thinking that created them. For shared responsibilities and an Dec. 17-19. . . . San Francisco, CA . . . 2601-FEW-00443 understanding of priorities Jan. 7-9. . . . . . . Arlington, VA. . . . . . . 2601-FEW-00444 more than 15 years, The 7 Habits of Highly Effective People®has provided the ultimate in •Habit 5: Seek First to Understand, Jan. 9-11. . . . . . Houston, TX . . . . . . . 2601-FEW-00446 Then to Be Understood—Develop Jan. 9-11. . . . . . Newport Beach, CA. . 2601-FEW-00449 productivity training for thousands of people the skills of effective communication Jan. 14-16. . . . . Minneapolis, MN. . . . 2601-FEW-00447 and organizations worldwide. that lead to greater influence and Jan. 16-18. . . . . Chicago, IL. . . . . . . . . 2601-FEW-00445 faster problem solving Jan. 16-18. . . . . New York, NY. . . . . . 2601-FEW-00448 BENEFITS OF ATTENDING Jan. 16-18. . . . . San Francisco, CA . . . 2601-FEW-00450 •Habit 6: Synergize—Value and •Develop a clear definition of the results Jan. 23-25. . . . . Atlanta, GA. . . . . . . . 2601-FEW-00440 celebrate differences and understand you want and live each day with a Jan. 28-30. . . . . Colorado Springs, CO 2601-FEW-00485 how they contribute to more greater sense of meaning and purpose Jan. 28-30. . . . . Phoenix, AZ. . . . . . . . 2601-FEW-00452 innovative and intelligent solutions •Focus on your top priorities, achieve Jan. 30-Feb. 1. . Dallas, TX. . . . . . . . . . 2601-FEW-00453 •Habit 7: Sharpen the Saw— balance and increase organizational Jan. 30-Feb. 1. . Philadelphia, PA. . . . . 2601-FEW-00438 Maintain and increase your newfound productivity through a weekly and daily Feb. 4-6 . . . . . . Anaheim, CA. . . . . . . 2601-FEW-00454 effectiveness by continually renewing planning process Feb. 6-8 . . . . . . Arlington, VA. . . . . . . 2601-FEW-00455 yourself mentally and physically •End self-defeating behavior and gain the Feb. 6-8 . . . . . . Miami, FL. . . . . . . . . . 2601-FEW-00456 necessary security you need to change WHO SHOULD ATTEND Visit our website for additional dates and locations •Develop strong relationships based on Anyone who manages multiple projects, 3 days/1.8 CEUs/18 PDUs mutual trust faces expanding workloads, tight time $2,195/AMA Members $1,995 •Be prepared to deal with difficult lines and increased uncertainty. AMA Members save $200 circumstances before they happen PRE-WORK REQUIRED LIVE ONLINE SCHEDULE TOPICS COVERED •The 7 Habits Benchmark. •Habit 1: Be Proactive—Recognize how A questionnaire to help you consider 1.2 CEUs • $2,195/AMA Members $1,995 choices based on personal experience or your own effectiveness and give you Monday 2-5 pm ET • 4 Lessons beliefs can profoundly impact your the opportunity to see the viewpoints Nov. 26-Dec. 17, 2012 . . . . . . . . . . . . . . . 2601-FEW-00476 effectiveness, both positively and negatively of others. This 78-question assessment Feb. 25-Mar. 18, 2013. . . . . . . . . . . . . . . . 2601-FEW-00477 •Habit 2: Begin with the End in Mind— gathers feedback from your manager, Develop a clear definition of what is and direct reports and peers who work Monday 9 am-12 noon ET • 4 Lessons is not important to you by creating the closely enough with you to accurately Oct. 29-Nov. 19, 2012. . . . . . . . . . . . . . . . 2601-FEW-00487 most important roadmap you’ll ever assess your individual effectiveness. have—your Personal Mission Statement •The 7 HabitsFranklinCovey Planning ATTENDEES WILL RECEIVE •Habit3: Put First Things First—Increase System the balance and fulfillment of your •The 7 Habits of Highly Effective •Participant GuidebookA manual filled professional and personal lives by investing People® This bestselling book provides with examples and exercises. a few minutes each day in the same the basis for the concepts taught in this planning process used by many seminar. All faculty are trained experts in FranklinCovey’s The 7 Habits of Highly Effective People®curriculum. of the world’s most successful people •The 7 Habits Benchmark Report A personalized report based on your AMA has been reviewed and approved pre-work assessment. as a provider of project management training by the Project Management Institute (PMI). All AMA seminars are GSA approved and can be delivered onsite 1-800-262-9699 www.amanet.org 1 BUSINESS ENHANCEMENT SKILLS Developing Your Emotional Intelligence SEMINAR #2144 Developed with Dr. Daniel Goleman, based on his research and bestselling book Leadership: The Power of Emotional Intelligence. www.amanet.org/2144 FACULTY SPOTLIGHT* Recognize and harness emotions and actions to become a Susan Mason provides clients more valuable performer. with training, consultative and instructional design services to Emotional intelligence (El) is vital to being an effective and high-performing member help them improve and of any team. Business professionals who understand the connection between emo- expand their communication tions and actions and can apply El skills to maximize effectiveness have a stand-out skills. She has also created advantage in any organization. corporate speakers bureaus, delivered interactive video- based training programs, designed organization-specific Dr. Daniel Goleman introduced his per- Gaining Personal Insight into Your El instructional video and spectives on El in 1995 and a has become Competencies Through a Self- developed curricula and instructional materials for world-renowned expert in the field. Only Assessment adult education programs. Ms. Mason has more than Goleman's El model focuses specifically on •Describing your El strengths and 20 years of experience as an educator and trainer. the behavioral level, on performance at challenges to illustrate your ESCl work and on organizational leadership. He profile *eTxhpise sretsm.inar is also taught by other communication has developed this seminar with AMA to •Selecting potential developmental areas introduce you to this proven El model and for enhancing your El skills Classroom Schedule provide you with the insight and skills to •Being aware of your personal apply it in making your job and career reactions to the self-assessment Nov. 1-2. . . . . . Atlanta, GA. . . . . . . . 2144-FEW-00121 more effective, satisfying and successful. Tools and Techniques for Increasing Nov. 5-6. . . . . . Arlington, VA. . . . . . . 2144-FEW-00130 Competence in the Four Domains of El Nov. 15-16. . . . Boston, MA. . . . . . . . 2144-FEW-00122 BENEFITS OF ATTENDING •Explaining each domain: Self-Awareness, Dec. 17-18. . . . New York, NY. . . . . . 2144-FEW-00125 •Recognize the benefits of developing El Self-Management, Social Awareness, Dec. 20-21. . . . Chicago, IL. . . . . . . . . 2144-FEW-00123 •Define El competencies and origins Relationship Management Jan. 28-29. . . . . Arlington, VA. . . . . . . 2144-FEW-00124 Feb. 25-26 . . . . San Francisco, CA . . . 2144-FEW-00126 •Identify personal strengths and limitations •Describing developmental activities March 7-8. . . . . Arlington, VA. . . . . . . 2144-FEW-00128 using the Emotional and Social that will increase skill and March 21-22. . . New York, NY. . . . . . 2144-FEW-00127 Competency Inventory understanding •Apply the researched El competency •Practicing developmental activities 2 days/1.2 CEUs framework to optimize professional associated with each domain $2,345/AMA Members $2,095 performance and working relationships Identifying Areas for Improvement AMA Members save $250 •Build a personal development strategy and Specific Steps for Developing El •Consolidating information from EXTRA TOPICS COVERED assessment/reflection into an action plan Participants will receive a complimentary The Meaning and Value of Emotional •Planning specific techniques to act on copy of Leadership: The Power of Emotional Intelligence improvement areas Intelligence by Daniel Goleman. •Defining Emotional Intelligence (El) •Devising methods to maintain focus on •Comprehending the neurological and development plans Note:Before attending this session, you will physiological underpinnings of El receive a link to the online Emotional and •Relating the behaviors, impact and WHO SHOULD ATTEND Social Competency lnventory(self version) challenges of El on workplace Business professionals who want to maxi- assessment. You must complete the assess- performance mize their performance by increasing emo- ment, print your results and bring to class in •Identifying your workplace relationships tion management and self-understanding order to participate fully in this seminar. and their importance to yourself and through emotional intelligence training. others Explaining the El Competency Framework •Defining the four domains in the Senior managers and leaders who want to Emotional Intelligence model apply El skills to their leadership roles should •Explaining the relevant competencies register for Leading with Emotional associated with each domain Intelligence (seminar #2133), also developed with Dr. Daniel Goleman. 2 For additional dates and locations or to register—1-800-262-9699 www.amanet.org BUSINESS ENHANCEMENT SKILLS Managing Emotions (cid:0) Assertiveness BEST SELLER in the Workplace® Training (cid:0) SEMINAR #2188 Strategies for Success SEMINAR #2540 Gain more confidence, decisiveness and respect. Learn powerful tools for assertiveness to help you deal with Understand how emotions affect your job conflict at all levels in the organization, discover techniques performance—and learn practical techniques to on how to be an assertive communicator, acquire ways to manage them. handle receiving and giving feedback and address business As you face the pressures of doing more work with more etiquette when professionalism and assertiveness are stressful deadlines and workplace demands on personal time, required. You’ll assess your areas of strength and growth in you’re likely to find yourself in situations where it’s critical to this critical skill, understand how social styles affect control your emotions. assertiveness behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills BENEFITS OF ATTENDING for immediate on the job use. •The connection between emotions and workplace stress BENEFITS OF ATTENDING •Maintain emotional composure and maximize relationships •Express emotions through assertiveness communication •Gain essentials of assertiveness •Create work environments where emotional honesty and •Practice assertiveness behaviors through verbal and visual emotional energy are accepted techniques •Balance the physical, mental and emotional aspects of life •Address assertive issues in both your personal life and business life •Control your emotions and achieve positive interaction in teams •Learn the nuances of etiquette and how it relates to TOPICS COVERED assertiveness and self-esteem •Identifying common causes of stress from personal experiences •Apply your newly learned skills to relevant, on-the-job situations •Discerning the difference between positive and negative stress TOPICS COVERED •Recognizing ways you may be contributing to your stress •Differences in behavioral styles—passive, aggressive and assertive •Identifying aspects of your personal and professional lifestyles •Identifying techniques for ways to improve self-esteem in relation to your management of emotional well-being •Improving communication with different social styles •Differentiating between the two groups of emotions to better understand how you are feeling and why •Risks and benefits in becoming assertive •Recognizing thoughts, feelings and behaviors associated with •Factors that influence your level of assertiveness stressful situations •The role of social styles in assertive communication •Analyzing behavior patterns associated with stressful events •A five-step model for conflict resolution •Identifying reasons why people feel the way they do •Appropriate assertiveness in common workplace situations •Recognizing when to be assertive in interacting with others •Achieving a healthy balance personally and professionally •Identifying rituals and classifying them according to purpose WHO SHOULD ATTEND •Creating a personal action plan to implement back at work Business professionals who want to acquire essential assertiveness WHO SHOULD ATTEND skills. Those who are experiencing intense emotional and/or stressful www.amanet.org/2188 situations at work. www.amanet.org/2540 Classroom Schedule Classroom Schedule Oct. 31-Nov. 2. . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2188-FEW-00143 Nov. 5-7 . . . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2188-FEW-00156 Nov. 5-6 . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2540-FEW-00517 Nov. 12-14 . . . . . . . . . . . . Houston, TX. . . . . . . . . . . 2188-FEW-00130 Nov. 29-30 . . . . . . . . . . . . New York, NY. . . . . . . . . . 2540-FEW-00516 Dec. 5-7. . . . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2188-FEW-00134 Dec. 13-14. . . . . . . . . . . . . Arlington, VA. . . . . . . . . . 2540-FEW-00520 Dec. 10-12. . . . . . . . . . . . . San Francisco, CA. . . . . . . 2188-FEW-00132 Feb. 11-12. . . . . . . . . . . . . Anaheim, CA. . . . . . . . . . 2540-FEW-00532 Dec. 17-19. . . . . . . . . . . . . New York, NY. . . . . . . . . . 2188-FEW-00133 March 14-15. . . . . . . . . . . New York, NY. . . . . . . . . . 2540-FEW-00521 Jan. 9-11. . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . 2188-FEW-00136 March 21-22. . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2540-FEW-00522 Feb. 20-22. . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2188-FEW-00138 2 days/1.2 CEUs/12 PDUs March 4-6. . . . . . . . . . . . . New York, NY. . . . . . . . . . 2188-FEW-00140 March 11-13. . . . . . . . . . . San Francisco, CA. . . . . . . 2188-FEW-00137 $2,095/AMA Members $1,895 AMA Members save $200 3 days/1.8 CEUs $2,195/AMA Members $1,995 AMA has been reviewed and approved AMA Members save $200 as a provider of project management training by the Project Management Institute (PMI). All AMA seminars are GSA approved and can be delivered onsite 1-800-262-9699 www.amanet.org 3 BUSINESS ENHANCEMENT SKILLS Also available as a Live Online Seminar (cid:0) BEST Assertiveness Training for Women in SELLER (cid:0) Business SEMINAR #2528 www.amanet.org/2528 FACULTY SPOTLIGHT* Strengthen your leadership ability and image. Donna M. Festa- Now and then you’re going to overreact or underreact. You’ll blurt out Zereconski is a human resources specialist in the something that you wish you hadn’t and hurt someone whose opinion you field of professional devel- value. The assertive person usually sends the right signals and gets the right opment. She has extensive responses. By knowing how to handle yourself in just about any situation that experience in designing and comes up—without seeming either shy or pushy—you’ll get things done and get facilitating professional and what you want. You’ll command respect. management development Here’s assertiveness at its best. As you learn, practice and refine this skill, you’ll programs in a variety of also share your concerns with other women in a comfortable, supportive and service-oriented industries informal learning environment. at all employee levels. Her areas of expertise include interpersonal skills, management development, communication skills and employee productivity. BENEFITS OF ATTENDING Succeeding at the Bargaining Table *This seminar is also taught by other communication •Deal with conflicts confronting women •Identifying assumptions about experts. •Recognize your strengths and weaknesses negotiation and how these impact abilities Classroom Schedule •Practice assertive behaviors in challenging situations •Discussing the effect of gender on Oct. 31-Nov. 2 . Seattle, WA. . . . . . . . 2528-FEW-00832 negotiation practices and experiences •Overcome obstacles to assertiveness Nov. 7-9. . . . . . Cincinnati, OH. . . . . . 2528-FEW-00855 •Benefiting from seven suggestions for Nov. 12-14. . . . New York, NY. . . . . . 2528-FEW-00851 •Build and project a positive self-image negotiating more effectively Nov. 28-30. . . . Morristown, NJ. . . . . 2528-FEW-00833 •Assess your stress and adopt assertive •Developing a personal negotiation plan Dec. 3-5. . . . . . New York, NY. . . . . . 2528-FEW-00834 techniques to help manage it Dec. 3-5. . . . . . San Francisco, CA . . . 2528-FEW-00835 •Develop an assertive action plan Overcoming Obstacles to Dec. 10-12. . . . Atlanta, GA. . . . . . . . 2528-FEW-00836 •Use assertive communication techniques: Assertiveness Dec. 12-14. . . . Albany, NY . . . . . . . . 2528-FEW-00856 verbal, nonverbal and assertive listening •Pinpointing internal obstacles to Dec. 17-19. . . . Arlington, VA. . . . . . . 2528-FEW-00837 •Develop an assertive delegation strategy assertiveness and practicing control Jan. 9-11. . . . . . Chicago, IL. . . . . . . . . 2528-FEW-00838 strategies Jan. 23-25. . . . . Honolulu, HI . . . . . . . 2528-FEW-00857 TOPICS COVERED •Discussing self-reliance and describing Jan. 23-25. . . . . New York, NY. . . . . . 2528-FEW-00839 Assessing Yourself special support systems Feb. 11-13 . . . . San Francisco, CA . . . 2528-FEW-00841 •Identifying and owning your strengths •Recognizing your specific anger Feb. 20-22 . . . . New York, NY. . . . . . 2528-FEW-00858 buttons and how to deal with them Feb. 25-27 . . . . Arlington, VA. . . . . . . 2528-FEW-00842 •Outlining conflicting roles and knowing productively March 4-6. . . . . Atlanta, GA. . . . . . . . 2528-FEW-00843 how to reduce role conflict March 13-15. . . Dallas, TX. . . . . . . . . . 2528-FEW-00845 •Describing how men use anger and March 18-20. . . New York, NY. . . . . . 2528-FEW-00846 Asserting Yourself discussing ways to face angry men March 25-27. . . Philadelphia, PA. . . . . 2528-FEW-00852 •Defining and distinguishing between the •Demonstrating techniques for basic response styles of nonassertion, preventingand coping with stress 3 days/1.8 CEUs/18 PDUs assertion and aggression •Selecting new approaches to $2,345/AMA Members $2,095 •Avoiding being manipulated by others work/familypuzzles AMA Members save $250 Practice Assertive Techniques Assertive Action Planning LIVE ONLINE SCHEDULE •Using a successful formula for assertion •Describing and demonstrating 10 steps •Saying no and surviving toward continuing assertiveness 1.2 CEUs/12 PDUs • $2,345/AMA Members $2,095 •Understanding assertive techniques of Mon. and Wed. 2-5 pm ET • 4 Lessons WHO SHOULD ATTEND fogging, broken record, negative March 11-20, 2013. . . . . . . . . . . . . . . . . . 2528-FEW-00844 assertion, negative inquiry and Female business professionals who want compromise to build their strengths and improve their •Understanding the differences between communication, conflict resolution, AMA has been reviewed and verbal, nonverbal “mantalk” and delegation and action-planning skills. approved as a provider of project management training “womanspeak” by the Project Management •Sending harmonious messages Institute (PMI). •Listening assertively PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc. 4 For additional dates and locations or to register—1-800-262-9699 www.amanet.org BUSINESS ENHANCEMENT SKILLS Assertiveness Training for Leadership Development NEW! Managers for Women SEMINAR #2527 SEMINAR #2010 Learn how to channel assertiveness skills to For women looking to advance their careers, interact more effectively with people throughout sobering realities need to be considered and your organization. addressed. Mastering assertiveness skills can do a lot more than just help Despite years of advances in both legal and corporate you win arguments. If you want to enhance your leadership policies, many qualified women don’t get the jobs they want. stature and persuade others to help you reach your goals, Misperceptions, stereotypes and misplaced emotions on the Assertiveness Training for Managersis an important first step. part of either sex can still sabotage a woman’s career hopes— Learn how your behavior style impacts your overall performance unless she takes a more strategic approach. as a manager. You’ll take stock of your current assertiveness skills and learn how you can improve them for a more effective This hands-on course shows you how to strategically use your approach. Using the behaviormodeling approach toward strengths and abilities—your competitive edge—while assertiveness training, this seminar teaches you how to employ mastering your emotions in even the most unwelcoming assertiveness skills to take control of a situation without atmosphere. You’ll learn how to build a network of support, alienating others. take smart risks and view competition in a more positive light. Discover how to conduct yourself in a manner that earns you respect, and pursue your goals with positive energy. BENEFITS OF ATTENDING •Improve communication by using assertive-responsive skills BENEFITS OF ATTENDING •Acquire a more polished and powerful communication style and let your leadership ability emerge •Overcome overt and hidden biases against women as leaders •Tap other people’s resources to get the job done •Adopt a competitive mindset that leverages your strengths •Empower yourself and your staff •Build a wide and strategic network of key stakeholders who will promote your career •Exercise greater influence over others •Avoid taking a perfectionist approach to competitive and TOPICS COVERED challenging situations •How your perceptions determine your reactions •Recover from losses quickly by learning to take things less personally •Operating consciously vs.unconsciously •Learn to deal with hypercompetitive colleagues in whom you •Guidelines for achieving your objectives through assertive- have low trust responsive behavior •Developing your own self-improvement plan TOPICS COVERED •Using assertive-responsive techniques to identify what you •Becoming a more confident, assertive woman in a competitive, want—and then go after it male-dominated world •Getting out of your comfort zone and developing a more WHO SHOULD ATTEND resilient mindset Experienced managers and seasoned professionals with four or •Gaining a competitive advantage by taking smart career risks more years of experience who want to build their strengths, resolve conflicts smoothly and exercise greater influence over others. •Initiating and forming friendly competitor and challenger relationships www.amanet.org/2527 •Expanding your strategic network in a virtual world •Learning how to collaborate with people you don’t like Classroom Schedule Nov. 14-16 . . . . . . . . . . . . Arlington, VA. . . . . . . . . . 2527-FEW-00839 WHO SHOULD ATTEND Dec. 12-14. . . . . . . . . . . . . New York, NY. . . . . . . . . . 2527-FEW-00840 Female business professionals who are looking to move forward in Jan. 16-18. . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2527-FEW-00841 their organizations by developing the best possible leadership style Feb. 20-22. . . . . . . . . . . . . San Francisco, CA. . . . . . . 2527-FEW-00842 to fit the positions they want. March 25-27. . . . . . . . . . . New York, NY. . . . . . . . . . 2527-FEW-00843 www.amanet.org/2010 3 days/1.8 CEUs Classroom Schedule $2,345/AMA Members $2,095 AMA Members save $250 Feb. 25-26. . . . . . . . . . . . . New York, NY. . . . . . . . . . 2010-FEW-00001 March 25-26. . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2010-FEW-00002 2 days/1.2 CEUs $2,095/AMA Members $1,895 AMA Members save $200 All AMA seminars are GSA approved and can be delivered onsite 1-800-262-9699 www.amanet.org 5 BUSINESS ENHANCEMENT SKILLS Developing Your Personal Developing Your Brand and Professional Collaborative Skills SEMINAR #2185 Image SEMINAR #2274 Learn to collaborate more effectively with co-workers to enhance performance and Advance your career and differentiate career success. yourself with a distinctive presence. Collaborative skills are as important for individual team members Making a strong and favorable impression in business is far as they are for managers. Applied successfully, they can promote more than following a list of “dos and don’ts.” You must more successful problem solving, idea generation and product perfect an authentic professional image—your own unique improvement within your own team, cross-functionally and with “brand”—that’s truly right for you and nobody else. Your global team members. They are especially helpful for individuals image and brand need to benefit you not only in your trying to adapt to new teams and additional responsibilities organization but also in today’s culturally diverse world. brought about by restructurings, downsizings and other organizational changes. Through hands-on experience, this By attending this course, you’ll have the opportunity to assess seminar will help you master the language and techniques of your own image and see yourself as others see you. With expert collaboration and can also lead to more visibility and recognition coaching, you’ll begin to enhance and develop every aspect of for increased career success. your “professional presence”—one that will also help you to pursue your career goals with greater self-esteem and confidence. BENEFITS OF ATTENDING BENEFITS OF ATTENDING •Reduce conflict and solve problems in a cooperative environment •Understand professional presence and its importance in business •Understand how to stimulate creativity and innovation •Know how to apply the principles of personal branding •Create high-trust relationships with colleagues and customers •Assess and critique your own professional image •Build and grow a stronger informal network •Identify and use the principles of global and cultural etiquette •Use technology to enhance your collaborative efforts •Apply the principles of professionalism in business and personal environments •Represent your viewpoint and negotiate with greater success TOPICS COVERED TOPICS COVERED •Developing your personal brand with confidence and credibility •Knowing the language of collaboration •Knowing and creating the right “look” of professional presence •Building a diversified network and collaborating with team •Practicing the tools of powerful in-person and electronic members both in person and virtually communication •Developing key communication skills for effective collaboration •Exploring the social context of professional presence •Converting conflict into collaboration •Correcting a lack of cultural awareness to avoid compromising •Enhancing discussions, acquiring information and networking your business dealings through social media •Formulating strategies for maintaining your professional presence •Creating trust to work collaboratively •Putting it all together—your total executive image WHO SHOULD ATTEND EXTRA Those who need to expand their collaborative skills to enhance See yourself as others see you—in this course, you’ll be recorded their performance, support team output and effectiveness and and receive supportive and positive feedback, as well as helpful expand their opportunities for career success. recommendations. WHO SHOULD ATTEND www.amanet.org/2185 Business professionals who want to project a positive image and Classroom Schedule distinctive brand. Nov. 15-16 . . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2185-FEW-00012 Dec. 6-7. . . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . 2185-FEW-00013 www.amanet.org/2274 Feb. 21-22. . . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2185-FEW-00014 Classroom Schedule March 21-22. . . . . . . . . . . San Francisco, CA. . . . . . . 2185-FEW-00015 Nov. 26-27 . . . . . . . . . . . . New York, NY. . . . . . . . . . 2274-FEW-00438 2 days/1.2 CEUs Dec. 3-4. . . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . 2274-FEW-00439 $2,095/AMA Members $1,895 March 11-12. . . . . . . . . . . New York, NY. . . . . . . . . . 2274-FEW-00440 AMA Members save $200 2 days/1.2 CEUs $1,995/AMA Members $1,795 AMA Members save $200 Supervisors and managers seeking to improve their collaborative skills to create a more effective team should takeCollaborative Leadership Skills for Managers, seminar #2186. See amanet.org/2186 6 For additional dates and locations or to register—1-800-262-9699 www.amanet.org BUSINESS ENHANCEMENT SKILLS Doing It All: How to Stay NEW! How to Turn Data Focused and Engaged into Compelling Visual SEMINAR #2118 Presentations SEMINAR #2012 Develop self-direction skills to maximize your productivity regardless of distractions. Visually and clearly present data and the For many of us, our “new normal” job means that we’ve message it represents. inherited work from others, and are multitasking 24/7. Many times, we’re expected to produce positive results with fewer When you have important data to present to others—information resources. Maintaining focus and staying engaged can be a that summarizes an analysis you’ve done, or some other significant major hurdle. With so many simultaneous demands on your message that conveys data—your story is only as powerful as your time, sustaining focused energy is no longer an option. It’s a presentation. “must have” skill. You will learn tools that help you get into Data visualization and infographics are extremely powerful tools productive flow and how to get back on track. You will leave for presenting data in a clear, meaningful and compelling way. with tools that help you make the best of your innate strengths, The best visualizations can capture an audience’s attention and mitigate your challenges, and stay focused. provide instant clarity. This course will give you an overview of data visualization and infographics as well as tools for presenting BENEFITS OF ATTENDING your data and message in the most effective manner possible. •Get a complete picture of your workload to reduce emergency You’ll learn how to choose just the right form for presenting fire drills your content, rather than just picking a general template that •Be able to clear your mind and snap back into focus does not do justice to your work—and achieve greater credibility •Have a process to get in focus and stay there and professionalism through your presentations. •Have behaviors to help you stay energized and engaged •Learn your “Primary Work Style” and make it work for you BENEFITS OF ATTENDING •Know important questions to ask for instant clarity and focus •Analyze data that you receive in multiple formats and explain it •Set up your environment and tools to work for you to others •Implement techniques for eliminating your worst interruptions •Present information in a clear and meaningful manner to different types of audiences •Deal with necessary disruptions without destroying your productivity flow •Recognize the best usage of different forms of data visualization and infographics TOPICS COVERED •Increase the impact of your message and the strength of your •Assessing your focus levels argument •Identifying the “pitfalls“ in your systems that throw you •Become familiar with the available tools/techniques for data out of focus visualization •Building a command-central tool for safe storage of all •Understand differences between editorial and brand-centric commitments content, dashboards and interfaces •Using anticipation tools to cut distractions and emergencies TOPICS COVERED •Assessing your “hardwired” strengths and weaknesses •Understanding the value and benefits of using infographics in •Minimizing negative energy and stress that saps your strength telling your story •Utilizing “snap back” tools to immediately regain focus •Infographic formats: choosing the right vehicle for your message •Slowing down so you can speed through your day’s work •Understanding static, interactive, and motion-graphic forms of •Utilizing the right tools for your sensory style: auditory, visual data visualization or tactile •Strategies for distributing and promoting your information using social media WHO SHOULD ATTEND •Learning the basic principles of information design Anyone who is expected to deliver maximum productivity and results at work despite interruptions, an excessive workload and •Dos and don’ts of infographics: identifying their misuse and overuse other obstacles. WHO SHOULD ATTEND Individuals at all levels of an organization who must analyze data www.amanet.org/2118 and present their findings to an audience. Classroom Schedule www.amanet.org/2012 Nov. 15-16 . . . . . . . . . . . . San Francisco, CA. . . . . . . 2118-FEW-00009 Dec. 6-7. . . . . . . . . . . . . . . Arlington, VA. . . . . . . . . . 2118-FEW-00006 Classroom Schedule March 7-8. . . . . . . . . . . . . New York, NY. . . . . . . . . . 2118-FEW-00007 March 7-8. . . . . . . . . . . . . New York, NY. . . . . . . . . . 2012-FEW-00001 March 25-26. . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2118-FEW-00017 2 days/1.2 CEUs 2 days/1.2 CEUs $2,195/AMA Members $1,995 $2,095/AMA Members $1,895 AMA Members save $200 AMA Members save $200 All AMA seminars are GSA approved and can be delivered onsite 1-800-262-9699 www.amanet.org 7 INTERPERSONAL SKILLS Also available as a Live Online Seminar (cid:0) How to Communicate with Diplomacy, Tact and BEST SELLER Credibility (cid:0) SEMINAR #2206 www.amanet.org/2206 Classroom Schedule Get your point across with a positive professional image. Nov. 8-9. . . . . . Hartford, CT . . . . . . . 2206-FEW-00903 Nov. 8-9. . . . . . Parsippany, NJ. . . . . . 2206-FEW-00904 When challenged, overwhelmed or on the spot, can you hear others clearly and Nov. 12-13. . . . Arlington, VA. . . . . . . 2206-FEW-00905 respond appropriately? When presenting ideas, do you seek to gain cooperation or Nov. 15-16. . . . New Orleans, LA. . . . 2206-FEW-00963 to seize control? Do you avoid difficult situations and relationships—or collaborate Nov. 26-27. . . . San Diego, CA. . . . . . 2206-FEW-00908 through thoughtful and diplomatic interactions? Dec. 3-4. . . . . . Boston, MA. . . . . . . . 2206-FEW-00910 Dec. 3-4. . . . . . Minneapolis, MN. . . . 2206-FEW-00906 How well you communicate can make or break your professional image, influencing Dec. 6-7. . . . . . Durham, NC . . . . . . . 2206-FEW-00929 how others view your work, your performance—and your prospects for career Dec. 6-7. . . . . . San Francisco, CA . . . 2206-FEW-00912 mobility. Now you can learn how to choose and use the most appropriate words and Dec. 10-11. . . . Dallas, TX. . . . . . . . . . 2206-FEW-00913 emotional tone for every business situation. In just two days, this seminar offers Dec. 10-11. . . . Los Angeles, CA . . . . 2206-FEW-00914 insights into communication styles, while providing you with skills for clearly and Dec. 10-11. . . . New York, NY. . . . . . 2206-FEW-00915 effectively receiving and transmitting information, ideas, thoughts, feelings and needs. Dec. 13-14. . . . Denver, CO. . . . . . . . 2206-FEW-00916 Dec. 13-14. . . . Pittsburgh, PA. . . . . . 2206-FEW-00917 Dec. 13-14. . . . Seattle, WA. . . . . . . . 2206-FEW-00918 BENEFITS OF ATTENDING •How to positively impact the visual, Dec. 17-18. . . . Arlington, VA. . . . . . . 2206-FEW-00919 •Communicate efficiently and tactfully verbal and vocal components of Dec. 17-18. . . . Chicago, IL. . . . . . . . . 2206-FEW-00920 with clients, direct reports, colleagues, communication Jan. 7-8. . . . . . . Chicago, IL. . . . . . . . . 2206-FEW-00924 Jan. 10-11. . . . . New York, NY. . . . . . 2206-FEW-00921 your boss and senior management •The “Know-Feel-Do” model of Jan. 14-15. . . . . San Francisco, CA . . . 2206-FEW-00928 •Respond in a professional manner, even communicating Jan. 17-18. . . . . Arlington, VA. . . . . . . 2206-FEW-00922 when you’re out of your comfort zone Listening for Effective Communication Jan. 17-18. . . . . Atlanta, GA. . . . . . . . 2206-FEW-00923 •Strengthen your communication •The barriers and obstacles to listening Jan. 24-25. . . . . Albany, NY . . . . . . . . 2206-FEW-00971 effectiveness with active listening Jan. 24-25. . . . . Houston, TX . . . . . . . 2206-FEW-00925 •How good listening is critical as a •Elicit cooperation and respect by modeling Jan. 28-29. . . . . Cincinnati, OH. . . . . . 2206-FEW-00930 “receiver” of a communications Jan. 28-29. . . . . Newport Beach, CA. . 2206-FEW-00926 •Improve your image through increased message Jan. 31-Feb. 1. . Fort Lauderdale, FL. . . 2206-FEW-00944 self-awareness •Building rapport through good listening Feb. 4-5 . . . . . . Boston, MA. . . . . . . . 2206-FEW-00931 TOPICS COVERED •How to use active listening skills Feb. 7-8 . . . . . . Atlanta, GA. . . . . . . . 2206-FEW-00909 •Using listening skills to build and Feb. 7-8 . . . . . . Dallas, TX. . . . . . . . . . 2206-FEW-00932 How Diplomacy, Tact and Credibility improve your image Feb. 7-8 . . . . . . New York, NY. . . . . . 2206-FEW-00933 Influence How Others Perceive You Feb. 11-12 . . . . Chicago, IL. . . . . . . . . 2206-FEW-00934 •How “image” impacts others’ perception Using Diplomacy, Tact and Credibility Feb. 14-15 . . . . Parsippany, NJ. . . . . . 2206-FEW-00935 of you, your credibility and your job •Understanding how and when to use Feb. 14-15 . . . . San Francisco, CA . . . 2206-FEW-00936 performance diplomacy Feb. 21-22 . . . . Arlington, VA. . . . . . . 2206-FEW-00938 •Using diplomacy, tact and credibility to •How and when to be tactful Feb. 21-22 . . . . Minneapolis, MN. . . . 2206-FEW-00939 positively impact your image •The concept of credibility: what it is, Feb. 21-22 . . . . Philadelphia, PA. . . . . 2206-FEW-00964 Communication Style Differences: how to use it when communicating Feb. 28-Mar. 1. Atlanta, GA. . . . . . . . 2206-FEW-00940 March 4-5. . . . . Chicago, IL. . . . . . . . . 2206-FEW-00941 The Insight Inventory® •Five actions for credible March 4-5. . . . . New York, NY. . . . . . 2206-FEW-00942 •Awareness of your communication style communications March 7-8. . . . . Denver, CO. . . . . . . . 2206-FEW-00943 •How stress negatively impacts how you •How to handle difficult situations with March 11-12. . . Arlington, VA. . . . . . . 2206-FEW-00945 communicate diplomacy, tact and credibility March 11-12. . . San Antonio, TX . . . . 2206-FEW-00972 •“Reading” others so that you can Your Communication Action Plan March 18-19. . . San Francisco, CA . . . 2206-FEW-00948 communicate more effectively March 21-22. . . Indianapolis, IN . . . . . 2206-FEW-00973 •Creating an action plan to improve March 21-22. . . San Diego, CA. . . . . . 2206-FEW-00947 •Utilizing diplomacy, tact and credibility your communication skills back at March 28-29. . . Princeton, NJ. . . . . . . 2206-FEW-00927 when communicating across styles work Effective and Powerful Communication •Signing a “follow-up” contract Visit our website for additional dates and locations Skills 2 days/1.2 CEUs/12 PDUs WHO SHOULD ATTEND •Why miscommunication is “expensive” $2,095/AMA Members $1,895 Business professionals who want to •The communication-based components AMA Members save $200 advance their credibility with diplomatic of image methods of communication. LIVE ONLINE SCHEDULE AMA has been reviewed and 1.2 CEUs/12 PDUs • $2,095/AMA Members $1,895 approved as a provider of project management training Mon.-Thurs. 2-5 pm ET • 4 Lessons by the Project Management Institute (PMI). Jan. 7-10, 2013. . . . . . . . . . . . . . . . . . . . . 2206-FEW-00956 8 For additional dates and locations or to register—1-800-262-9699 www.amanet.org