The Coaching Toolkit for Child Welfare Practice Northern California Training Academy Center for Human Services, UC Davis Extension in partnership with Casey Family Programs This project was made as part of a child welfare initiative with Casey Family Programs, whose mission is to provide, improve—and ultimately prevent the need for—foster care. The findings and conclusions presented in this publication are those of the author(s) alone, and do not necessarily reflect the opinions of Casey Family Programs. © Copyright 2012. University of California, Davis. Revised edition: April 2013. i Table of Contents Welcome ___________________________________ ix 1. Introduction ________________________________ 3 Definition of Coaching Purpose of the Toolkit Tenets of Coaching Dimensions of Coaching Putting Together the Pieces Key Terms Pause and Reflect References 2. The Value of Coaching ______________________ 23 Coaching Pays The Coaching Pyramid Why Coaching Works Summary Pause and Reflect References 3. Framework and Foundation _________________ 37 A Child Welfare Coaching Framework Coaching Foundational Theories Appreciative Inquiry Cultural Humility Adult Learning Pause and Reflect References iii 4. Capacity Building ___________________________ 61 Goal Setting Observation Reflection Methods of Questioning Building Motivation Giving Feedback Building Confidence Secondary Traumatic Stress Disorder The Coach’s Journal Troubleshooting Coaching Challenges Pause and Reflect References 5. Coaching Approaches ______________________ 125 Solution-Focused Approach Reflective Practice Approach Pause and Reflect References 6. Coaching Models ___________________________ 137 Why Present Four Models? How to Use Coaching Models Enrollment Coaching Agreements Child Welfare Skills-Based Coaching Models Performance and Development Coaching CLEAR Model Flow of Coaching Model GROW Model Summary Pause and Reflect References iv The Coaching Toolkit for Child Welfare Practice 7. Implementation _____________________________ 183 Implementation Drivers Stages of Implementation Change Agents Creating the Coaching Implementation Plan Pause and Reflect References 8. Readiness __________________________________ 211 The Learning Environment Pause and Reflect References 9. The Coach _________________________________ 229 Internal vs. External Coach Supervisor as Coach Assessing Supervisory Coaching Skills Peers as Coaches Group Coaching Online Coaching Coaches, Mentors and Counselors Coaching Skills Assessment Pause and Reflect References 10. Continuous Quality Improvement 263 Why Evaluate Designing an Evaluation Pause and Reflect References v 11. Considerations of Coaching 275 Ethics Liability Creating Agreements Pause and Reflect References 12. Final Thoughts and Reflections 285 Appendices 289 A: NASW Code of Ethics B: ICF Code of Ethics C: APECS Code of Ethics vi The Coaching Toolkit for Child Welfare Practice Video Guide Five videos accompany the Coaching Toolkit for Child Welfare Practice to provide additional learning opportunities for those wishing to implement coaching. Video 1: Goal Attainment Rating Scale 70 Presents a coach and learner engaged in a process to determine the goal attainment rating scale. Video 2: Performance or Development Coaching 161 Presents a coaching session during which a learner reflects on her practice of new skills Video 3: Coaching: The Coach and the Worker 161 Presents a coaching session during which the coach and learner reflect and debrief a safety mapping session the learner facilitated with a family and with the coach present as an observer. Video 4: The Introduction Meeting 144 Video of the initial meeting between the coach, supervisor and child welfare social worker to discuss the coaching process and logistics. Video 5: The Coaching Process Debrief 144 Video of coach, supervisor and child welfare social worker meeting after the coach and learner have had their first coaching session to create goals for the learning process. vii viii The Coaching Toolkit for Child Welfare Practice Welcome Project Team Susan Brooks, MSW, Nancy Hafer, MS, Rose Wentz, MPA, Holly Hatton, PhD, Lindsey Cunningham, MSW, Margo Macklin, MSW. Edited by: Carol Malinowski, Emma Finely, Jason Borucki, Matt Austin. Design work by: Jeff Moore, Michelle Risser, Kristin Mick, and Linda Pucilowski. About the Academy As part of the Center for Human Services at UC Davis Extension, the Northern California Training Academy provides training, technical assistance, and consultation to 28 Northern California counties. These rural and urban counties face various training challenges for child welfare staff. The Academy recognizes the priority need for integrated training across disciplines in the region and is committed to delivering exceptional training and other professional services to meet counties’ needs. ix Acknowledgments This project received funding from Casey Family Programs. We thank them for their support. Special thanks to Casey Family Programs leaders Peter Pecora and Dana Blackwell for their consultation and useful suggestions. Many individuals contributed their expertise to this toolkit; in particular, Mary O’Brien, consultant, National Child Welfare Resource Center for Organizational Improvement; Ann Comstock, associate director, National Child Welfare Resource Center for Organizational Improvement; Heather Meitner, LCSW, senior program specialist, Children's Research Center; Karen Lofts-Jarboe, UC Davis coach and retired child welfare manager; Mike McIver, UC Davis coach and retired child welfare manager, Alan Hafer, Ed.D., retired superintendent; Phonecia Stone, Yolo County Child Welfare Services; Lisa Muller, Yolo County Child Welfare Services; Chelsea Cornell, Butte County Department of Employment Services. The authors want to thank all of the above for their support in making this Toolkit possible. © University of California, Davis. For more information about this Toolkit contact the Northern California Training Academy at 1632 DaVinci Court, Davis, CA 95618. Visit our website at www.humanservices.ucdavis.edu/academy x The Coaching Toolkit for Child Welfare Practice