APPLICATION SERVER GROUP WEB INTERFACE ADMIN GUIDE Part 1 2778-006 Release 20.0 2811 Internet Blvd Frisco, Texas 75034-1851 Tel +1 469 365 3000 Tel +1 800 468 3266 www.aastrausa.com Clearspan App Server Group Web Interface Admin Guide Part 1 R20.0 Aastra - 2778-006 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 2 of 265 6th Edition (September 2014) © Copyright 2014 Aastra USA Inc. All rights reserved. Information in this manual may change with product revisions. Aastra® may add features or enhancements to the product(s) and/or program(s) described in this manual at any time. Technical Publications freezes the information in this manual based on the specified software and hardware releases. Publications writers incorporate such changes into newly released publication editions. Publications writers will incorporate any modifications provided to them after the publication release date into the next scheduled release of the publication. Aastra furnishes the application described in this manual under a license agreement and customers may use or copy information in the manuals only in accordance with the terms of the agreement. Contact Information Address any reader comments to: Aastra USA Inc. Technical Publications Manager 2811 Internet Boulevard Frisco, TX 75034-1851 You may also send email to [email protected] Technical Publications will email responses to customers within seven business days of the contact. Note that product support is not available through this email address. For product support, contact Aastra Customer Technical Support (ACTS) at 1-800-729-1872. Aastra may use or distribute review comments and information without incurring obligation. Trademarks and Acknowledgements Product registered trademarks and copyrights of the products included in this publication include Clearspan® as a registered trademark of Aastra Technologies Ltd.; Microsoft®, Windows® as registered trademarks of Microsoft Corporation. This publication identifies all other products or services mentioned herein by the trademarks, service marks, or product names designated by the companies that market those products. The companies producing these trademarks and registered trademarks control ownership of them. Make all inquiries concerning such trademarks directly to those companies. Revision History The following represents the revision history of this publication: Revision Date Number Completed Point of Contact Description 006 09/2014 Velvet Moore R20.0 005 11/03/13 Bev Marsh R19.0 004 11/29/11 Bev Marsh R17.0 003 11/30/10 Bev Marsh R16.0 002 11/12/2008 Danielle Woelfle R14.0 001 06/04/2008 Deb Bechtloff Initial Release Clearspan App Server Group Web Interface Admin Guide Part 1 R20.0 Aastra - 2778-006 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 3 of 265 Clearspan App Server Group Web Interface Admin Guide Part 1 R20.0 Aastra - 2778-006 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 4 of 265 Table of Contents INTRODUCTION .................................................................................................................................. 15 1.1 Changes for Release 20.0, Document Version 1 .............................................................. 17 1.2 Changes for Release 19.0 .................................................................................................. 17 1.3 Changes for Release 18.0 .................................................................................................. 18 2 About This Guide ........................................................................................................................... 20 3 Group Administrator Tasks and Responsibilities ........................................................................ 22 GROUP ADMINISTRATION................................................................................................................ 24 4 Profile Menu ................................................................................................................................... 25 4.1 Access Group – Profile Menu ............................................................................................. 25 4.2 Profile ................................................................................................................................... 26 4.2.1 Modify Group Profile ............................................................................................... 26 4.3 Change Password ............................................................................................................... 28 4.3.1 Change Your Password ......................................................................................... 28 4.4 Administrators ...................................................................................................................... 29 4.4.1 List Administrators ................................................................................................... 29 4.4.2 Add Administrators .................................................................................................. 30 4.4.3 Modify or Delete Administrator ............................................................................... 30 4.4.4 Set or Modify Group Policies for Group Administrator .......................................... 31 4.5 Announcement Repository .................................................................................................. 35 4.5.1 List Announcements ............................................................................................... 35 4.5.2 Add Announcements .............................................................................................. 36 4.5.3 Modify Announcements .......................................................................................... 37 4.5.4 Delete Announcements .......................................................................................... 38 4.6 Departments ........................................................................................................................ 39 4.6.1 List Departments ..................................................................................................... 39 4.6.2 Add Departments .................................................................................................... 39 4.6.3 Modify or Delete Department ................................................................................. 40 4.7 Schedules ............................................................................................................................ 41 4.7.1 List and Delete Schedules ...................................................................................... 41 4.7.2 View Schedule ........................................................................................................ 42 4.7.3 Add Schedule .......................................................................................................... 43 4.7.4 Add Event ................................................................................................................ 44 4.7.5 Modify Schedule...................................................................................................... 46 4.8 Call Processing Policies ...................................................................................................... 47 4.9 Communication Barring Authorization Codes .................................................................... 49 4.9.1 List Communication Barring Auth Codes .............................................................. 49 4.9.2 Add Authorization Code .......................................................................................... 50 4.9.3 Delete Communication Barring Authorization Code ............................................. 50 4.10 Dian Plan Policy ................................................................................................................... 51 Clearspan App Server Group Web Interface Admin Guide Part 1 R20.0 Aastra - 2778-006 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 5 of 265 4.10.1 Add a Dial Plan Policy Access Code ................................................................... 53 4.10.2 Modify a Dial Plan Policy Access Code ............................................................... 54 4.11 Virtual On-Net Enterprise Extensions ................................................................................. 54 4.11.1 List Virtual On-Net Users ...................................................................................... 55 4.11.2 Add a Virtual On-Net User .................................................................................... 57 4.11.3 Add a Range of Virtual On-Net Users ................................................................. 58 4.11.4 Modify or Delete a Virtual On-Net User ............................................................... 59 4.12 Dialable Caller ID ................................................................................................................. 59 4.12.1 View Dialable Caller ID Settings .......................................................................... 60 4.12.2 Configure Dialable Caller ID Settings and Prioritize Entries ............................... 61 4.12.3 Add Dialable Caller ID Criteria Entry .................................................................... 62 4.12.4 Modify or Delete Dialable Caller ID Entry ............................................................ 64 5 Resources Menu ........................................................................................................................... 65 5.1 Access the Group – Resources Menu ............................................................................... 66 5.2 Call Recording Platform ...................................................................................................... 66 5.2.1 Select Call Recording Platform .............................................................................. 66 5.3 Group Paging Targets Capacity ......................................................................................... 67 5.3.1 View Group Paging Targets Capacity ................................................................... 67 5.4 Identity/Device Endpoints .................................................................................................... 68 5.4.1 List Identity/Device Endpoints ................................................................................ 68 5.5 Identity/Device Profiles ........................................................................................................ 68 5.5.1 List Identity/Device Profile....................................................................................... 69 5.5.2 Add Identity/Device Profile...................................................................................... 69 5.5.3 Modify Identity/Device Profile ................................................................................. 71 5.5.4 Delete Identity/Device Profile ................................................................................. 83 5.6 Domains ............................................................................................................................... 84 5.6.1 List Domains ............................................................................................................ 84 5.6.2 List Users Assigned to Domain .............................................................................. 84 5.7 Network Classes of Service ................................................................................................ 85 5.7.1 List Network Classes of Service ............................................................................. 85 5.7.2 List Assigned Users ................................................................................................ 85 5.8 Office Zones ......................................................................................................................... 86 5.8.1 List Office Zones ..................................................................................................... 86 5.8.2 List Assigned Users ................................................................................................ 87 5.9 Numbers ............................................................................................................................... 87 5.9.1 List Assigned Numbers ........................................................................................... 87 5.9.2 Change Department Assignments of Numbers .................................................... 89 5.10 Services ................................................................................................................................ 89 5.10.1 List Services .......................................................................................................... 89 5.10.2 List Service Pack Details ...................................................................................... 90 5.11 Trunking Call Capacity ........................................................................................................ 91 5.11.1 View Trunking Call Capacity ................................................................................ 91 5.12 Session Admission Control Capacity ................................................................................. 92 Clearspan App Server Group Web Interface Admin Guide Part 1 R20.0 Aastra - 2778-006 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 6 of 265 5.13 Activate Numbers ................................................................................................................ 93 5.13.1 List Assigned Phone Numbers............................................................................. 93 5.13.2 Activate or Deactivate Assigned Phone Numbers .............................................. 93 5.14 Assign Group Services ........................................................................................................ 94 5.14.1 List Assigned Group Services .............................................................................. 94 5.14.2 Assign or Unassign Group Services .................................................................... 95 5.15 New User Services Template ............................................................................................. 96 5.15.1 Assign or Unassign Service Packs or User Services ......................................... 96 5.16 Existing User Services......................................................................................................... 97 5.16.1 Assign or Unassign Service Packs or User Services ......................................... 97 5.16.2 View Service Usage.............................................................................................. 99 5.17 IMRNs ............................................................................................................................... 100 5.17.1 List IMRNs .......................................................................................................... 100 5.17.2 Assign IMRNs .................................................................................................... 100 5.17.3 Unassign IMRNs ................................................................................................ 101 6 Services Menu ............................................................................................................................ 103 6.1 Access the Group – Services Menu ................................................................................ 104 6.2 LDAP Integration .............................................................................................................. 104 6.2.1 Turn On or Off ...................................................................................................... 104 6.3 Music/Video On Hold ........................................................................................................ 105 6.3.1 List Music/Video On Hold Settings Entries ......................................................... 105 6.3.2 Add Music/Video On Hold Settings for Department ........................................... 105 6.3.3 Modify Music/Video On Hold Settings for Group or Department ..................... 107 6.3.4 Delete Music/Video On Hold Settings for Department ...................................... 111 6.4 Pre-alerting Announcement ............................................................................................. 112 6.5 Exchange Integration........................................................................................................ 112 6.6 Voice Messaging .............................................................................................................. 113 6.6.1 Configure Voice Messaging ................................................................................ 113 6.7 Voice Portal ....................................................................................................................... 115 6.7.1 Configure Voice Portal ......................................................................................... 115 6.8 Clearspan Anywhere ........................................................................................................ 117 6.8.1 Add a Clearspan Anywhere Portal ...................................................................... 118 6.8.2 Modify a Clearspan Anywhere Portal ................................................................. 119 6.9 Custom Ringback Group .................................................................................................. 120 6.9.1 Configure Custom Ringback Group .................................................................... 121 6.10 Enterprise Trunk ............................................................................................................... 122 6.10.1 View Enterprise Trunks ..................................................................................... 123 6.10.2 Create Enterprise Trunk .................................................................................... 123 6.10.3 Assigned Users .................................................................................................. 129 6.10.4 Modify Enterprise Trunk .................................................................................... 130 6.10.5 Delete Enterprise Trunk ..................................................................................... 131 6.11 Group Night Forwarding ................................................................................................... 132 6.12 Polycom Phone Services ................................................................................................. 133 Clearspan App Server Group Web Interface Admin Guide Part 1 R20.0 Aastra - 2778-006 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 7 of 265 6.13 Preferred Carrier Group ................................................................................................... 133 6.13.1 List Preferred IntraLATA, InterLATA, and International Carriers for Group .... 133 6.14 Series Completion ............................................................................................................ 134 6.14.1 List Series Completion Groups ......................................................................... 134 6.14.2 Add Series Completion Group .......................................................................... 135 6.14.3 Modify or Delete Series Completion Group ...................................................... 136 6.15 Third-Party Voice Mail Support ........................................................................................ 137 6.15.1 Turn On or Off .................................................................................................... 137 6.16 Session Admission Control Group ................................................................................... 137 6.16.1 View Session Admission Control Group ........................................................... 138 6.16.2 Add Session Admission Control Group ............................................................ 138 6.16.3 Modify or Delete Session Admission Control Group ....................................... 140 6.16.4 Delete Session Admission Control Group ........................................................ 141 7 Service Scripts Menu ................................................................................................................. 143 7.1 Access the Group – Service Scripts Menu ..................................................................... 143 7.2 Configuration ..................................................................................................................... 144 7.2.1 Enable or Disable Use of Script .......................................................................... 144 7.3 Load ................................................................................................................................... 145 7.3.1 Load CPL Script ................................................................................................... 145 7.4 Logs ................................................................................................................................... 146 7.4.1 View or Clear Logs from CPL Script ................................................................... 146 8 Account/Authorization Codes Menu .......................................................................................... 147 8.1 Access Group – Account/Authorization Codes Menu .................................................... 147 8.2 Administration ................................................................................................................... 147 8.2.1 Identify Users for Account Code Usage ............................................................. 147 8.2.2 Identify Users for Authorization Code Usage ..................................................... 149 8.3 Codes Management ......................................................................................................... 151 8.3.1 View or Delete Account and Authorization Codes ............................................. 151 8.3.2 Add Account and Authorization Codes ............................................................... 152 9 Call Center Menu ........................................................................................................................ 153 10 Calling Plan Menu....................................................................................................................... 155 10.1 Access Group – Calling Plan Menu ................................................................................. 155 10.2 Codes Management ......................................................................................................... 156 10.2.1 List Codes for Group and Departments ............................................................ 156 10.2.2 Add, Modify, or Delete Code for Group or Department ................................... 157 10.3 Digit Strings ....................................................................................................................... 158 10.3.1 List or Delete Digit Strings ................................................................................. 158 10.3.2 Add Digit String .................................................................................................. 159 10.3.3 Modify Digit String .............................................................................................. 160 10.4 Pinhole Digit Strings ......................................................................................................... 160 10.4.1 List or Delete Pinhole Digit Strings .................................................................... 161 10.4.2 Add Pinhole Digit String ..................................................................................... 161 Clearspan App Server Group Web Interface Admin Guide Part 1 R20.0 Aastra - 2778-006 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 8 of 265 10.4.3 Modify Pinhole Digit String ................................................................................ 162 10.5 Transfer Numbers ............................................................................................................. 163 10.5.1 List and Configure Transfer Numbers for Group and Departments ................ 163 10.6 Incoming Calling Plan ....................................................................................................... 164 10.6.1 View and Configure Incoming Calling Plan for Group and Departments ....... 164 10.7 Outgoing Calling Plan ....................................................................................................... 166 10.7.1 View and Configure Outgoing Calling Plan for Group and Departments ....... 166 10.8 Outgoing Digit Plan ........................................................................................................... 169 10.8.1 View and Configure Outgoing Digit Plan for Group and Departments ........... 169 10.9 Outgoing Pinhole Digit Plan ............................................................................................. 171 10.9.1 List and Configure Outgoing Pinhole Digit Plan for Group and Departments 171 11 Meet-Me Conferencing ............................................................................................................... 175 12 Utilities Menu ............................................................................................................................... 177 12.1 Access Group – Utilities Menu ......................................................................................... 177 12.2 Common Phone List ......................................................................................................... 178 12.2.1 List and Delete Common Phone Numbers ...................................................... 178 12.2.2 Add Common Phone Number .......................................................................... 179 12.2.3 Modify Common Phone Number ...................................................................... 179 12.2.4 Import Phone List ............................................................................................... 180 12.3 Custom Contact Directories ............................................................................................. 180 12.3.1 Add a Custom Contact Directory ...................................................................... 182 12.3.2 Modify a Custom Contact Directory .................................................................. 183 12.4 Feature Access Codes ..................................................................................................... 184 12.4.1 List, Add, Modify, or Delete Feature Access Codes or Speed Dial 100 Prefix .......................................................................................................................... 184 12.5 Group Directory................................................................................................................. 194 12.5.1 List and Display Information for Phone Numbers in Group ............................. 195 12.6 Enterprise Directory .......................................................................................................... 197 12.6.1 List and Display Information for Phone Numbers in Enterprise ...................... 197 12.7 Inventory Report ............................................................................................................... 200 12.7.1 Generate Inventory Report for Group ............................................................... 200 12.8 Password Rules ................................................................................................................ 201 12.8.1 List or Set Password Rules for Users ............................................................... 201 12.9 Passcode Rules ................................................................................................................ 202 12.9.1 List or Set Passcode Rules for Users ............................................................... 202 12.10 Configure Device .............................................................................................................. 204 12.10.1 List Configurable Devices ................................................................................ 204 12.10.2 Modify Configuration of Configurable Devices ............................................... 205 12.11 Device Management Event Queues ............................................................................... 211 12.11.1 View or Cancel In Progress and Pending Events .......................................... 211 12.11.2 View Completed Events .................................................................................. 212 12.12 Extension Dialing .............................................................................................................. 212 12.12.1 Configure Extension Length ............................................................................ 214 Clearspan App Server Group Web Interface Admin Guide Part 1 R20.0 Aastra - 2778-006 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 9 of 265 12.13 Intercept Group ................................................................................................................. 215 12.13.1 List Intercept Group Settings ........................................................................... 215 12.14 LDAP Directory ................................................................................................................. 217 12.14.1 Select LDAP Directory Type and Configure Group LDAP Directory ............ 217 12.15 Verify Translation and Routing ......................................................................................... 218 12.15.1 Run Test Calls.................................................................................................. 219 12.16 Voice Portal Branding ....................................................................................................... 220 12.16.1 Select Greetings .............................................................................................. 220 DEPARTMENT ADMINISTRATION ................................................................................................ 222 13 Department Administrator Tasks and Responsibilities ............................................................ 224 14 Profile Menu ................................................................................................................................ 226 14.1 Access Group – Profile Menu .......................................................................................... 226 14.2 Access Procedures for Profile Menu Tasks .................................................................... 226 15 Group Services Menu................................................................................................................. 228 15.1 Access Group – Group Services Menu ........................................................................... 229 15.2 Access Procedures for Group Services Menu Tasks ..................................................... 229 16 Utilities Menu ............................................................................................................................... 230 16.1 Access the Group – Utilities Menu ................................................................................... 230 16.2 Access Procedures for Utilities Menu Tasks Access the Group – Utilities Menu ......... 230 Acronyms and Abbreviations ............................................................................................................ 232 Index ................................................................................................................................................... 260 Clearspan App Server Group Web Interface Admin Guide Part 1 R20.0 Aastra - 2778-006 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. 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