ADMINISTRATION GUIDE Cisco Small Business IP Phones Models SPA301, 303, 501G, 502G, 504G, 508G, 509G, 525G/525G2, and WIP310 Document revised December 2010 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) © 2010 Cisco Systems, Inc. All rights reserved. OL-19749-05 Contents Chapter 1: Getting Started 12 Overview of the Phones 12 Cisco SPA500S Attendant Console 14 Network Configurations 14 Cisco SPA 9000 Voice System 15 Cisco Unified Communications 500 Series for Small Business 16 Other SIP IP PBX Call Control Systems 17 Prerequisites 17 Upgrading Firmware 18 Determining the Current Firmware Version 18 Determining Your IP Address 20 Downloading the Firmware 21 Installing the Firmware 21 Using the Web-Based Configuration Utility 22 Understanding Administrator and User Views 24 Accessing Administrative Options 25 Understanding Basic and Advanced Views 25 Using the Web Administration Tabs 25 Roadmap to Configuration Utility Features 25 Viewing Phone Information 29 Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone 29 Chapter 2: Configuring Lines and Extensions 33 Configuring Lines 33 Shared Line Appearances 33 Configuring a Line 34 Configuring Shared Line Appearance 35 Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone 36 Configuring Call Pickup and Busy Lamp Field 36 Configuring Speed Dial 38 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 1 Contents Configuring Unused Line Keys for Call Park on the Cisco SPA525G/525G2 (MetaSwitch) 39 Configuring Unused Line Keys to Access Services 40 Configuring Line Key LED Patterns on the Cisco SPA300 Series or Cisco SPA500 Series IP Phone 41 Configuring Extensions 43 Chapter 3: Customizing Cisco SPA and Wireless IP Phones 45 Configuring Phone Information and Display Settings 46 Configuring the Phone Name 46 Configuring Voice Mail 46 Configuring Internal Voice Mail for Each Extension (When Using Cisco SPA 400 for Voice Mail) 47 Customizing the Startup Screen 47 Changing the Display Background (Cisco SPA300 Series and Cisco SPA500 Series) 49 Configuring the Screen Saver 51 Configuring the LCD Contrast 52 Configuring Back Light Settings (Cisco SPA525G/525G2) 53 Configuring Linksys Key System Parameters 54 Enabling Call Features 54 Enabling Anonymous Call and Caller ID Blocking Services 55 Enabling Automatic Call Distribution (ACD) Service 55 Enabling Call Back Service 56 Enabling Call Park and Call Pickup Services 56 Enabling Call Transfer and Call Forwarding Services 57 Enabling Conferencing 57 Enabling Do Not Disturb 58 Enabling the Missed Call Shortcut 58 Logging Missed Calls (Cisco SPA300 Series and Cisco SPA500 Series) 59 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2 Contents Enabling Paging (Intercom) 59 Single Page 59 Group Paging 59 Configuring a Phone to Automatically Accept Pages 60 Configuring Paging Groups 60 Enabling Secure Call 62 Enabling Service Announcements 62 Customizing Phone Softkeys 62 Programmable Softkeys 67 Configuration Example 68 Configuring the Message Waiting Indicator 69 Configuring Ring Tones 70 Configuring On-Demand Ring Tones (Cisco SPA525G/525G2) 71 User-Created MP3 Ring Tones (Cisco SPA525G/525G2) 72 Creating and Uploading Ring Tones Using the Ring Tone Utility (Cisco SPA30X and Cisco SPA50XG only) 72 Assigning a Ring Tone to an Extension 73 Configuring RSS Newsfeeds on the Cisco SPA525G/525G2 IP Phone 74 Configuring Audio Settings 75 Configuring Audio Input Gain (Cisco SPA300 Series and Cisco SPA500 Series) 76 Enabling Wireless (Cisco SPA525G/525G2 only) 77 Configuring Bluetooth (Cisco SPA525G/525G2 only) 77 Enabling Bluetooth (Cisco SPA525G/525G2) 77 Using a Bluetooth Headset (Cisco SPA525G/525G2) 78 Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 80 Initiating Pairing from the Cisco SPA525G2 80 Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 81 Enabling SMS Messaging 82 Enabling the Web Server 84 Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 85 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 3 Contents Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 89 Configuring BroadSoft Directory 89 Configuring Synchronization of Do Not Disturb and Call Forward 90 Configuring XML Services 91 Configuring Music On Hold 93 Configuring Extension Mobility 94 Configuring Video Surveillance on the Cisco SPA525G/525G2 95 Configuring the User Name and Account on the Camera 96 Entering Camera Information Into the Cisco SPA525G/525G2 Configuration Utility 96 Viewing the Video 97 Chapter 4: Configuring SIP, SPCP, and NAT 98 Session Initiation Protocol and Cisco IP Phones 98 SIP Over TCP 99 SIP Proxy Redundancy 100 Configuring Survivable Remote Site Telephony (SRST) Support 100 RFC3311 Support 101 Support for SIP NOTIFY XML-Service 101 Configuring SIP 101 Configuring SIP Parameters 101 Configuring SIP Timer Values 105 Configuring Response Status Code Handling 108 Configuring RTP Parameters 108 Configuring SDP Payload Types 110 Configuring SIP Settings for Extensions 113 Configuring a SIP Proxy Server 118 Configuring Subscriber Information Parameters 121 Configuring SPCP on the Cisco SPA525G/525G2 122 Configuring SPCP on the Cisco SPA300 Series and Cisco SPA50XG 123 Network Address Translation (NAT) and Cisco IP Phones 123 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 4 Contents NAT Mapping with Session Border Controller 124 NAT Mapping with SIP-ALG Router 124 Configuring NAT Mapping with a Static IP Address 124 Configuring NAT Mapping with STUN 125 Determining Whether the Router Uses Symmetric or Asymmetric NAT 126 Chapter 5: Configuring Security, Quality, and Network Features 128 Setting Security Features 128 SIP Initial INVITE and MWI Challenge 129 SIP Over TLS 129 SRTP and Securing Calls 130 Secure Call Indication Tone 131 Ensuring Voice Quality 132 Supported Codecs 132 Bandwidth Requirements 133 Factors Affecting Voice Quality 134 Configuring Voice Codecs 136 Configuring Domain and Internet Settings 140 Configuring Restricted Access Domains 140 Configuring DHCP, Static IP, and PPPoE Information 140 Setting a Static IP Address 141 Configuring PPPoE Settings (Cisco SPA525G/525G2 only) 142 Setting Optional Network Parameters 143 Configuring VLAN Settings for IP Phones 145 Configuring Cisco Discovery Protocol (CDP) 145 Configuring Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) 146 TLV Information 147 Configuring the VLAN Settings 154 Configuring SSL VPN on the Cisco SPA525G/525G2 155 Configuring the VPN on the Security Appliance 156 Configuring the VPN on the Cisco SPA525G/525G2 157 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 5 Contents Chapter 6: Provisioning Basics 160 Provisioning Capabilities 161 Provisioning Configuration from Phone Keypad 161 IP Phone Configuration Profiles 163 Obtaining the SPC Tool 164 General Purpose Parameters 165 Sample Configuration File 165 Upgrading, Resyncing, and Rebooting Phones 166 Firmware Upgrade Parameters 167 Resyncing a Phone 168 Rebooting a Phone 169 Redundant Provisioning Servers 169 Retail Provisioning 169 Automatic In-House Preprovisioning 170 Configuration Access Control 171 Restricting User Access to the Phone Interface Menus (Cisco SPA300 and Cisco SPA500 Series) 171 Using HTTPS 172 Server Certificates 173 Client Certificates 173 Obtaining a Server Certificate 173 Chapter 7: Configuring Regional Parameters and Supplementary Services 175 Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones 176 Example 1: Normal Ring 176 Example 2: Distinctive Ring (short,short,short,long) 176 Example 1: Dial Tone 177 Example 3: SIT Tone 177 Example 1: SIT Tone 178 Call Progress Tones 179 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 6 Contents Distinctive Ring Patterns 179 Control Timer Values (sec) 180 Configuring Supplementary Services (Star Codes) 181 Entering Star Code Values 181 Activating or Deactivating Supplementary Services 186 Vertical Service Announcement Codes (Cisco SPA300 and Cisco SPA500 Series) 186 Bonus Services Announcement description 187 Outbound Call Codec Selection Codes 188 Miscellaneous Parameters 189 DTMF Parameters 189 Localizing Your IP Phone 190 Managing the Time and Date 191 Configuring Daylight Saving Time 192 Daylight Saving Time Examples 193 Selecting a Display Language 193 Creating a Dictionary Server Script 194 Chapter 8: Configuring Dial Plans 196 About Dial Plans 196 Digit Sequences 198 Digit Sequence Examples 200 Acceptance and Transmission of the Dialed Digits 202 Dial Plan Timer (Off-Hook Timer) 203 Syntax for the Dial Plan Timer 203 Interdigit Long Timer (Incomplete Entry Timer) 204 Syntax for the Interdigit Long Timer 204 Interdigit Short Timer (Complete Entry Timer) 205 Syntax for the Interdigit Short Timer 205 Editing Dial Plans on the IP Phone 206 Resetting the Control Timers 207 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 7 Contents Chapter 9: Configuring the Cisco SPA500S Attendant Console 208 Cisco SPA500S Features 209 Setting Up the Cisco SPA500S Attendant Console 210 Configuring the Cisco SPA 9000 for the Cisco SPA500S 211 Configuring the BroadSoft Server for the Cisco SPA500S 211 Configuring the Asterisk Server for the Cisco SPA500S 212 Configuring the Cisco SPA500S 213 Unit/Key Configuration Scripts 214 Assigning Cisco SPA500S LEDs to Phone Extensions 215 Cisco SPA 9000 Syntax 216 BroadSoft syntax 216 Asterisk syntax 216 Configuring BroadSoft Busy Lamp Field Auto-Configuration 217 Attendant Console Parameters 217 Monitoring the Cisco SPA500S 219 Cisco SPA500S Unit Monitoring Notes 219 Chapter A: Creating an LED Script 220 LED Script Examples 221 LED Pattern 221 Appendix B: Cisco SPA IP Phone Field Reference 223 Info Tab 224 System Information 224 Network Configuration (SPCP) 226 VPN Status (SPA525G/525G2 Only) 227 Product Information 227 Phone Status 228 Ext Status 230 Line/Call Status 230 Downloaded Ring Tone 232 System Tab 233 System Configuration 233 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 8