Charging Back Up the Hill Workplace Recovery After Mergers, Acquisitions, and Downsizings Mitchell Lee Marks Charging Back Up the Hill Workplace Recovery After Mergers, Acquisitions, and Downsizings Mitchell Lee Marks Copyright © 2003 by Mitchell Lee Marks. Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, e-mail: [email protected]. An earlier version of some material was published under the title From Turmoil to Triumph, copyright 1994 by Mitchell L. Marks. Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986 or fax 317-572-4002. Jossey-Bass also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Cataloging-in-Publication Data Marks, Mitchell Lee. Charging back up the hill : workplace recovery after mergers, acquisitions, and downsizings / Mitchell Lee Marks. p. cm. Includes bibliographical references and index. ISBN 0-7879-6442-5 (alk. paper) 1. Organizational change—Management. 2. Consolidation and merger of corporations. 3. Downsizing of organizations. I. Title. HD58.8 .M265298 2003 658.1’6—dc21 2002014825 Printed in the United States of America REVISEDEDITION HB Printing 10 9 8 7 6 5 4 3 2 1 The Jossey-Bass Business & Management Series Contents Preface ix The Author xix Part One: The Costly Impact of Transitions on Organizations and Their People 1. Organizational MADness 3 2. Unintended Consequences of Business Transitions 28 Part Two: Laying the Groundwork for Workplace Recovery: Understanding How People Adapt to Transitions 3. The Opportunity and the Challenge 55 4. Individual Adaptation to Transition 87 5. The Realities and Requirements of Workplace Recovery 107 Part Three: The Four Elements of Workplace Recovery 6. Empathy 131 7. Engagement 162 vii