ffffiirrss..iinndddd iiii 33//3311//1111 77::5544::1100 PPMM CBAP /CCBA ® TM Certified Business Analysis Study Guide ffffiirrss..iinndddd ii 33//3311//1111 77::5544::0055 PPMM ffffiirrss..iinndddd iiii 33//3311//1111 77::5544::1100 PPMM CBAP /CCBA ® TM Certified Business Analysis Study Guide Susan Weese Terri Wagner ffffiirrss..iinndddd iiiiii 33//3311//1111 77::5544::1100 PPMM Acquisitions Editor: Jeff Kellum Development Editor: Mary Ellen Schutz Technical Editors: John A. Estrella and James Haner Production Editors: Dassi Zeidel and Nicholas Moran Copy Editor: Kathy Grider-Carlyle Editorial Manager: Pete Gaughan Production Manager: Tim Tate Vice President and Executive Group Publisher: Richard Swadley Vice President and Publisher: Neil Edde Media Project Manager 1: Laura Moss-Hollister Media Associate Producer: Josh Frank Media Quality Assurance: Shawn Patrick Book Designer: Judy Fung Proofreader: Publication Services, Inc. Indexer: Jack Lewis Project Coordinator, Cover: Katie Crocker Cover Designer: Elizabeth Brooks Copyright © 2011 by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada ISBN: 978-0-470-93290-2 ISBN: 978-1-118-08445-8 (ebk.) ISBN: 978-1-118-08447-2 (ebk.) ISBN: 978-1-118-08446-5 (ebk.) No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600. 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TRADEMARKS: Wiley, the Wiley logo, and the Sybex logo are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates, in the United States and other countries, and may not be used without written permission. CBAP and CCBA are trademarks or registered trademarks of International Institute of Business Analysis. All other trademarks are the property of their respective owners. Wiley Publishing, Inc., is not associated with any product or vendor mentioned in this book. 10 9 8 7 6 5 4 3 2 1 ffffiirrss..iinndddd iivv 33//3311//1111 77::5544::1111 PPMM Dear Reader, Thank you for choosing CBAP®/CCBA™: Certifi ed Business Analysis Study Guide. This book is part of a family of premium-quality Sybex books, all of which are written by outstanding authors who combine practical experience with a gift for teaching. Sybex was founded in 1976. More than 30 years later, we’re still committed to producing consistently exceptional books. With each of our titles, we’re working hard to set a new standard for the industry. From the paper we print on, to the authors we work with, our goal is to bring you the best books available. I hope you see all that refl ected in these pages. I’d be very interested to hear your comments and get your feedback on how we’re doing. Feel free to let me know what you think about this or any other Sybex book by sending me an email at [email protected]. If you think you’ve found a technical error in this book, please visit http://sybex .custhelp.com. Customer feedback is critical to our efforts at Sybex. Best regards, Neil Edde Vice President and Publisher Sybex, an Imprint of Wiley ffffiirrss..iinndddd vv 33//3311//1111 77::5544::1122 PPMM ffffiirrss..iinndddd vvii 33//3311//1111 77::5544::1122 PPMM Good luck to all the planners, crammers, and refreshers getting ready to sit the CBAP ® or the CCBA ™ business analysis certifi cation exam! —Susan Weese and Terri Wagner Dedicated to my family, friends, and colleagues who put up with me spending so much time on this book. —Susan Lovingly dedicated to my niece Jenna for her passion for life, generous spirit, and keen analytic skills. —Terri ffffiirrss..iinndddd vviiii 33//3311//1111 77::5544::1122 PPMM ffffiirrss..iinndddd vviiiiii 33//3311//1111 77::5544::1133 PPMM