Calling an ambulance EMERGENCY Calling an Ambulance 1 Contents Calling an ambulance 1 Emergency number The activities in this section are designed for CSWE I level students. 2 When to call an ambulance CSWE I 3 Calling an ambulance Texts Short spoken transaction 4 Talking to the operator Written information text 5 Police, fire or ambulance? Short written instructions Simple maps/plans 6 What’s the exact address? 7 What’s the nearest cross street? 8 What’s the telephone number you’re calling from? 9 Describing what’s wrong Calling an ambulance 1 Vocabulary The activities in this section are designed for CSWE II and CSWE III 2 Emergency number CSWE II & III level students. 3 When to call an ambulance Texts 4 Calling an ambulance Spoken transaction for goods and 5 What’s the exact address? services Short written information text 6 Making sure information is clear Written instructions 7 You call an ambulance Simple maps/plans Extension activities 1 Helpful hints The activities in this section provide extension work for CSWE III level 2 Preparing forthe ambulance CSWE III students. 3 Extra questions the operator may ask Answers Transcipts This learning resource was developed through a The activities in the resource are aligned to the learning partnership between the Ambulance Service of NSW and outcomes in Certificates I, II and III in Spoken and Written NSW AMES. English. It is designed to integrate information about calling an Copies of the resource can be made free of charge but ambulance in medical emergency situations into second NO changes must be made to the content. language programs. © NSW AMES and Ambulance Service of NSW It should be used in conjunction with the website of the Ambulance Service of NSW www.ambulance.nsw.gov.au 2 Calling an Ambulance Calling an ambulance CSWE I 1. Emergency number a) Look at this diagram. What does it tell you? Discuss it with your class. 000 Triple Zero (000) Free call from Public phone b: Put these words in the diagram. One is done for you. Public phone Police Ambulance Service Mobile phone Fire Brigade Handset phone Emergency number Calling an Ambulance 3 Calling an ambulance CSWE I 2. When to call an ambulance a) You should only call an ambulance in a medical emergency. Look at the pictures. Tick if you should call an ambulance. Call an ambulance Call an ambulance Call an ambulance b) Read the sentences. Tick if you should call an ambulance. A man falls out of a tree and cannot move. You have had a sore back for a week A woman is lying on the floor and is not moving. A boy falls off his bike and scrapes his knee. A man is holding his chest and can’t breathe. A girl falls off her skateboard and breaks her arm. A woman suddenly falls down in the street and is not moving. Your friends sprains her wrist. Two cars have crashed into each other and one of the drivers is bleeding badly. You have had a cold for three days. Your mother’s medication has run out. A man has a bad tooth ache. 4 Calling an Ambulance Calling an ambulance CSWE I 3. Calling an ambulance a) Read these instructions. i. Press Triple Zero (000) on a handset phone. ii. Press Triple Zero (000) on a public phone. iii. Press Triple Zero (000) if your phone is connected and in range. Press 112 if your phone is not connected or out of range. b) Read the sentences, tick the correct number. i. A man has been hit by a car. I must dial Triple Zero (000) 112 on the public phone. ii. My husband has collapsed at home. I must dial Triple Zero (000) 112 on our home phone. iii. My classmate has collapsed. My mobile phone is working. I must dial Triple Zero (000) 112. iv. My classmate has collapsed. My mobile phone is not picking up a signal. I must dial Triple Zero (000) 112. Calling an Ambulance 5 Calling an ambulance CSWE I 4. Talking to the operator a) Listen to the call to the emergency services. b) Listen to the call to the emergency services again. Number the questions as you hear them. Emergency. Police, Fire or Ambulance? How old is he? Is he breathing? Is he conscious? What’s the exact address of the emergency? What’s the problem? Tell me exactly what happened. What’s the telephone number you’re calling from? 6 Calling an Ambulance Calling an ambulance CSWE I 5. Police, Fire or Ambulance Match the service with the emergency. One is done for you. a. b. Ambulance c. Fire Brigade d. Police e. Calling an Ambulance 7 Calling an ambulance CSWE I 6. What’s the exact address? a) Read the addresses. Tick if they are flats or houses. Address Flat House i. 24/687 Wright Avenue, Belmore 2192 ii. 356 Ewart Street, Marrickville 2204 iii. 11/908 Gordon Street, Campsie 2194 iv. 45/89 Fells Road, Blacktown 2148 v. 6 Racks Crescent, Chatswood 2067 vi. 907/330 Clear Drive, Wollongong 2500 b) When we spell names, we must pause between each letter eg: Crows Nest: C – R – O – W – S – N – E – S – T If there are two of the same letters together in a name we sometimes say double eg: Wollongong: W – O – double L – O – N – G – O – N – G Work with a partner. Spell these street names. Permanent Ave Beauchamp St Edward St Hayberry Ave George St Canterbury Rd Wigram Rd Carter St Work with a partner. Spell these suburbs. Hornsby Forestville Toongabbie Pennant Hills Haberfield Northbridge Campsie Turella 8 Calling an Ambulance Calling an ambulance CSWE I 7. What’s the nearest cross street? Cross street means the street at the nearest corner. Look at these maps and complete the sentences. a. George St A lb e r t S t The emergency is in George St. The nearest cross street is _________________ St. b. Field Ave T e r r y S t The emergency is in Terry St. The nearest cross street is _________________ Ave. c. B a Forrest Rd rre tt S t The emergency is in Barrett St. The nearest cross street is _________________ Road. d. I live in _________________________ . The nearest cross street is ______________________________ . e. The teaching centre is in __________________________ . The nearest cross street is ____________________________ . Calling an Ambulance 9 Calling an ambulance CSWE I 8. What’s the telephone number you’re calling from? When we say phone numbers we pause between groups. This makes it easy to write numbers down eg: 8253 ... 4671 0400 … 301 … 728 a) Work with a partner. Say these numbers. Your partner can write them down. i. 95591070 ii. 9955487 iii. 0412567209 iv. 0409902268 v. 0413879654 b) Work with a partner. Your partner will say these numbers. You write them down. i. 95581510 ii. 94107680 iii. 63928435 iv. 0423538786 v. 0040892376 10 Calling an Ambulance