ffirs.qxd 8/25/04 8:16 AM Page iii Business Without Boundaries An Action Framework for Collaborating Across Time, Distance, Organization, and Culture Don Mankin Susan G. Cohen ffirs.qxd 8/25/04 8:16 AM Page ii ffirs.qxd 8/25/04 8:16 AM Page i ffirs.qxd 8/25/04 8:16 AM Page ii ffirs.qxd 8/25/04 8:16 AM Page iii Business Without Boundaries An Action Framework for Collaborating Across Time, Distance, Organization, and Culture Don Mankin Susan G. Cohen ffirs.qxd 8/25/04 8:16 AM Page iv Copyright © 2004 by John Wiley & Sons, Inc. All rights reserved. Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, e-mail: [email protected]. Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986, or fax 317-572-4002. Jossey-Bass also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Cataloging-in-Publication Data Mankin, Donald A., 1942- Business without boundaries : an action framework for collaborating across time, distance, organization, and culture / by Don Mankin, Susan G. Cohen.—1st ed. p. cm.—(The Jossey-Bass business & management series) Includes bibliographical references and index. ISBN 0-7879-5911-1 (alk. paper) 1. Strategic alliances (Business)—Case studies. 2. Interorganizational relations—Case studies. 3. Academic-industrial collaboration—Case studies. 4. International business enterprises— Case studies. I. Cohen, Susan G. II. Title. III. Series. HD69.S8.M3275 2004 658'.044—dc22 2004015336 Printed in the United States of America FIRSTEDITION HB Printing 10 9 8 7 6 5 4 3 2 1 ffirs.qxd 8/25/04 8:16 AM Page v The Jossey-Bass Business & Management Series ffirs.qxd 8/25/04 8:16 AM Page vi ftoc.qxd 8/25/04 8:17 AM Page vii Contents Preface ix The Authors xv 1. Introduction: Business Without Boundaries in the New Global Economy 1 2. Across Organizations: The John Deere Construction & Forestry Technology Program 15 3. Across Time, Distance, and Culture: The Case of Radica Games Group, Inc. 49 4. What the Radica Projects Tell Us About Collaboration Across Time, Distance, and Culture 77 5. Across the Supply Chain: The Solectron Case 101 6. What the Solectron Initiatives Tell Us About Collaboration Across the Supply Chain 135 7. The Action Framework, Part I: From Setting the Stage to Getting Started 161 8. The Action Framework, Part II: From Creating the Infrastructure to Doing the Work 187 References 209 Index 211 vii