Business Result Elementary Student’s Book Answer Key 1 │ Jobs Working with words 1 Dahlia is from India. Raquel is from Brazil. Charlotte is from the UK. Randy is from the USA. Yuko is from Japan. Tiziana is from Italy. Lukasz is from Poland. Jacob is from South Africa. 2 Dahlia is Indian. Raquel is Brazilian. Charlotte is British. Randy is American. Yuko is Japanese. Tiziana is Italian. Lukasz is Polish. Jacob is South African. 3 Japan Japanese British Italy Italian India American Brazilian Polish Africa 5 Name Job title Nationality of company 1 Dahlia Receptionist American 2 Raquel Human Resources Manager Italian 3 Randy Sales Rep Japanese 4 Lukasz Team Leader Indian 5 Tiziana Personal Assistant Polish 6 Charlotte Chief Executive Officer British 7 Yuko Technician Brazilian 8 Jacob Financial Director South African 7 Possible answers managing director, sales director, technical assistant, production assistant, sales manager, production manager Language at work 1 Facebook is a website for people to meet friends*. Mark Zuckerberg is the CEO. © Oxford University Press 2009 2 1 ’s, are 2 aren’t (or: ’re not) 3 it is 3 1 is 3 are 5 am 7 is 2 ‘s 4 are 6 are 8 ‘re 7 1 my 2 your 3 her 4 its 5 their 8 1 your 2 my 3 His 4 My (or: Our) Practically speaking 1 The letters are grouped because they have the same vowel sound. 2 1 Gorski 2 Lufthansa 3 How do you spell that? Business communication 1 1 Gorski 2 Elzbieta 3 Maria 2 1 c 2 a 3 e 4 f 5 d 6 b 3 1 1c, 2a 2 3e, 6b 3 4f, 5d 6 1 See you soon 3 Bye. Have a good journey. 2 Nice meeting you © Oxford University Press 2009 2 │ Products and services Starting point 1 Lufthansa - German (airline) Sony - Japanese (electronics) Coca-cola - American (drinks products) 2 Philips - electronics Bayer - pharmaceuticals Microsoft - software 3 Banco do Brasil - financial services Allianz Worldwide Care - insurance CNN - news / media Working with words 1 1 electronics 5 automobile 2 pharmaceuticals 6 software 3 recruitment 7 hospitality 4 real estate 8 financial services 2 recruitment, pharmaceuticals, software, financial services, electronics, automobile 3 1 recruitment 3 software 5 electronics 2 pharmaceuticals 4 financial services 6 automobile 4 pharmaceuticals electronics recruitment hospitality finance automobile 6 2 service 4 product 6 product 3 product 5 service © Oxford University Press 2009 7 GlaxoSmithKline produces pharmaceuticals. Microsoft produces software. Manpower provides staff. Toyota produces cars. Deutsche Bank AG provides finance. 9 A 2 B 1 C 4 D 3 10 1 sell 2 employ 3 export 4 develop 5 buy 6 provide Language at work 1 A Food and Food Service C Entertainment and Media B Bio Pharma D Home Shopping and Logistics 2 1 produce 3 provides 5 develop 7 import 9 provide 11 provides 2 has 4 export 6 produces 8 have 10 have 3 Students tick 2 (he / she / it). 5 1 Do you, do 3 Does, doesn’t 2 Does, company, it does 4 Do, import, we don’t 6 1 does, do 3 does, do 2 doesn’t, don’t 4 doesn’t, don’t Business communication 1 Possible answers computer hardware, pizza, insurance, office equipment, tickets 2 1 C 2 R 3 C 4 C 5 C 6 R © Oxford University Press 2009 3 2 give 4 repeat 6 confirm 8 speak 3 tell 5 have 7 have 9 spell 4 1 Yes, of course. Yes, we do. Yes, certainly. 2 I’m sorry, but … 6 Possible answer A Hello. Can I order some mobile phones, please? B Can I have the product code, please? A Yes, of course. It’s DFK 1678. B Sorry, can you speak more slowly? A Certainly, it’s DFK 1678. B OK. Thank you. A Can you deliver next week? B I’m sorry, but that isn’t possible. We don’t have them in stock at the moment. A OK. Can you send them as soon as possible? B Yes, of course. Can you confirm that by email? A Sure. Can I have your email address? B Yes, it’s info at bcom dot biz. A Can you spell that? B Yes, of course. It’s info, l-N-F-O, at bcom, B-C-O-M, dot biz, that’s B-l-Z. A That’s great. Thank you very much. Goodbye. Case study Task 1 Catalogue? No, but products are online. Free delivery? Yes, for orders over £30. For orders under £30 there is a £3.90 delivery charge. Delivery times? Next day for orders over £30. Other orders take two days. Return products? Yes, within 14 days. International deliveries? No, only in the UK. © Oxford University Press 2009 3 │ Location Working with words 1 The company is in different locations: on six continents in 120 countries. 2 Possible answers North America – USA, Canada Africa – Cameroon, Egypt Latin America – Argentina, Chile Egypt Europe – Denmark, Poland Asia-Pacific – China, Vietnam 3 1 North America 3 Europe 5 the Middle East 2 Latin America 4 Asia-Pacific 6 Africa 4 1 North America 4 China 7 3 10 38 2 Latin America 5 10 8 14 3 Europe 6 13 9 Middle East 5 1 factory 3 distribution 5 sales office 2 head office 4 technical centre 6 1 factory 3 sales office 5 distribution centre 2 technical centre 4 head office Language at work 1 Possible answers At the centre of the Middle East and near to Europe, Asia, and Africa An international airport Conference and exhibition centres Excellent services (banks, law firms, advertising agencies) Hotels at every price Good transport (taxis, public transport, bus every 20 minutes) © Oxford University Press 2009 2 1 there are 2 there isn’t 3 there is, there aren’t 3 1 Are there 3 there isn’t 5 there is 2 there are 4 is there 4 We use some with plural nouns after there are. We use any with plural nouns after Are there…? or There aren’t… 7 The Arabian Garden Hotel The Dubai Grand Hotel Bus to the airport? Yes, every 30 minutes Yes, every 20 minutes Car park? No but you can park on the street Yes, for 100 guests Restaurants and bars? 2 restaurants and 1 bar No, but there are some near the hotel Leisure facilities (swimming Swimming pool, gym, and sauna Swimming pool and gym pool, gym) Services (Internet, bank)? Internet access in all rooms Internet access in all rooms Bank and post service Conference / Meeting rooms? Conference room for 80 people and 6 meeting rooms 4 meeting rooms Other services? Tourist information and day trips Free taxi service to city centre Practically speaking 2 start / end caller / receiver 1 Hello, the Dubai Grand hotel. start receiver 2 Can I help you? start receiver 3 This is ... start caller 4 I’m calling about... start caller 5 Thanks for your help. end caller 6 You’re welcome. end receiver 7 Goodbye. end caller / receiver © Oxford University Press 2009 Business communication 1 Call 1: The receiver makes a mistake when noting down the spelling of a name. Call 2: The receiver makes a mistake when noting down a telephone number. 2 Call 1: The caller clarifies the spelling with the names of cities. Call 2: The caller clarifies the telephone number by saying the numbers in different ways. 4 Message for: Teresa Baum From: Richard Andac Calling about: your meeting Phone number: 0044 207 399 6344 Call back? (cid:68) Urgent? (cid:68) 5 1 f 3 c 5 e 7 b 9 a 2 h 4 g 6 i 8 d Case study Discussion Possible answers 1 and 2 If there are other businesses in the area with the same product. If there are, then it may be hard to compete with someone already established and local people may not need another supplier of the same item. On the other hand, you know the demand for that product already exists in that area and you could aim to compete, and be better than the other established businesses. If there are lots of people nearby. This is because you need customers to buy your products but you also need a source of potential employees to work for you. You need to know about car parking and public transport because your workforce needs to be able to get to work easily. You might also have visitors who come by car. © Oxford University Press 2009 4 │ Technology Working with words 1 new Fast Ticket Machines at all stations the train seats have power points for laptops or recharging mobile phones business waiting areas at stations with desks, photocopiers, and wireless Internet connections 2 1 ticket machine 4 wireless Internet connection 2 laptop 5 photocopier 3 mobile phone 3 1 ticket machine 2 mobile phone 3 laptop 4 photocopier 4 1 screen 4 username and password 2 battery 5 button 3 start menu 7 2 touch 4 log on to 6 recharge 8 press 3 click on 5 switch off 7 key in 8 2 key in the code 5 click on an icon / switch off a laptop 3 recharge your mobile phone 6 push the button 4 touch the screen Language at work 2 1 No, they don’t. (They always work 16 hours a day, seven days a week.) 2 Yes, they do. (They are never late for work.) 3 Yes, they do. (But: They rarely take breaks - only to recharge their batteries.) © Oxford University Press 2009 4 1 never 2 rarely 3 always 5 1 before 2 after 6 Possible answers 1 I often work ten hours a day. 2 I’m never late for work. 3 I usually take breaks. 4 I always work five days a week. 5 I’m rarely sick and never take a day off. 8 How often do you work 9 or 10 hours a day? Where do these robots work? The two question words are How often …? and Where …? 9 1 g 3 f 5 b 7 d 2 a 4 e 6 c 10 3 When 5 Where 7 How often 4 Who 6 Why 11 Who do you work for? / I work for … What does your company produce? / My company produces … Where do you work? / I work at / in … Why do you like your job? /I like my job because ... When do you start work? / I start work at … How often do you take a day off? /I never / rarely / sometimes / often take a day off. Practically speaking 1 a 4 b 1 c 5 d 3 e 2 2 b 1 first of all e 2 then d 3 next a 4 after that c 5 finally © Oxford University Press 2009