Dragos V. Iliescu Business Email Etiquette Download free books at Download free eBooks at bookboon.com 2 Dragoş V. Iliescu Business Email Etiquette Download free eBooks at bookboon.com 3 Business Email Etiquette 1st edition © 2014 Dragoş V. Iliescu & bookboon.com ISBN 978-87-403-0734-4 Download free eBooks at bookboon.com Click on the ad to read more Business Email Etiquette 4 Contents Contents Preface 7 About the Author 8 1 General Information 9 1.1 A Brief History of Email 9 1.2 Email Today 10 1.3 How Email Works 11 1.4 Why Email is Popular 12 1.5 Defining Etiquette 14 1.6 Understanding Email Etiquette 15 2 Email Form 16 2.1 Email Address Local Parts 16 2.2 Subject 19 2.3 Salutations and Closings 21 2.4 Font 23 + in + + ity the of th + - c - ste Be a part of the equation. RMB Graduate Programme applications are now open. Visit www.rmb.co.za to submit your CV before the 23rd of August 2013. Download free eBooks at bookboon.com Click on the ad to read more Business Email Etiquette 5 Contents 2.5 Paragraph Spacing 25 2.6 Signature 25 3 Email Content 27 3.1 Writing Style 27 3.2 Tone and Punctuation 28 3.3 Enumerations 29 3.4 Emoticons 30 3.5 Attachments 31 4 Replying to Emails 32 4.1 Reply, Reply All and Forward 32 4.2 Response Time 32 4.3 Auto-Replies 32 4.4 Sent From Mobile 33 5 Specific Situations 34 5.1 Emailing Customers 34 5.2 Emailing colleagues 35 5.3 Emailing suppliers 35 Designed for high-achieving graduates across all disciplines, London Business School’s Masters in Management provides specific and tangible foundations for a successful career in business. This 12-month, full-time programme is a business qualification with impact. In 2010, our MiM employment rate was 95% within 3 months of graduation*; the majority of graduates choosing to work in consulting or financial services. As well as a renowned qualification from a world-class business school, you also gain access to the School’s network of more than 34,000 global alumni – a community that offers support and opportunities throughout your career. For more information visit www.london.edu/mm, email