BUSINESS COMMUNICATION QUARTERLY Volume 69, Numbers 1-4, 2006 Author Index AllisonJ, . See Pittenger, K.K.S. Andrews, D. See Starke-Meyerring, D. Arney, ].B. Training Students in Assessment: Three Steps to a More Effective Web Site. 69(1), 60-68 Arney, J.B. Uniting Community and University Through Service Learning. 69(2), 195-198 Baker, W.H. Visual Communication: Integrating Visual Instruction Into Business Communication Courses. 69(4), 403-407 Barnes, M.C. Ethics in Conflict: Making the Case for a Critical Pedagogy. 69(2), 144-157 Bowen, B. Résumé Writing in Russia and the Newly Independent States. 69(2), 128-143 Burke, L.A. See James, K-E. Campbell, N. Communicating Visually: Incorporating Document Design in Writing Tasks. 69(4), 399-403 Campbell N. See Zorn, T. Cardon, P.W. Reacting to Face Loss in Chinese Business Culture: An Interview Report. 69(4), 439-433 Chase,J . [Review of the book The Elements of Résumé Style: Essential Rules and Eye-Opening Advice for Writing Résumés and Cover Letters That Work]. 69(3), 339-341 Cross, A. Nonprofit Communications From a Corporate Communications Viewpoint. 69(3), 316-319 Cyphert, D. Real Clients, Real Management, Real Failure: The Risks and Rewards of Service Learning. 69(2), 185-189 DeKay, S.H. Expressing Emotion in Electronic Job Cover Letters. 69(4), 435-439 Dick, R.F. Does Interface Matter? A Study of Web Authoring and Editing by Inexperienced Web Writers. 69(2), 205-215 Dieterich, D. Learning by Doing: Publishing Course as a Publishing Company. 69(2), 198-201 Business Communication Quarterly, Volume 69, Numbers 1-4, December 2006 475-483 DOI: 10.1177/1080569904295258 © 2006 by the Association for Business Communication 476 BUSINESS COMMUNICATION QUARTERLY / December 2006 Du-Babcock, B. Reflections on Teaching Chinese MBAs in a Compressed-Time Course. 69(1), 70-76 Dubinsky,J . The Role of Reflection in Service Learning. 69(3), 306-311 Dyrud, M.A. See Worley, R.B. Dyrud, M.A. Teaching MBAs, Part II. 69(1), 69-81 Dyrud, M.A. Visual Communication. 69(4), 397-398 Featheringham, R. See Smart, K.L. Genova, G.L. Crisis Communication Practices at an International Relief Agency. 69(3), 329-337 George, A. [Review of the book Teaching and Learning With Virtual Teams}. 69(4), 453-456 Gerritsen, M. Raising Students’ Intercultural Awareness and Preparing Them for Intercultural Business (Communication) by E-mail. 69(1), 50--59 Godar, S. See Ferris, S.P. Gore B. [Review of the book Cases in Operations Management: Building Customer Value Through World-Class Operations]. 69(2), 232-237 Hentz, B.S. Enhancing Presentation Narratives Through Written and Visual integration. 69(4), 425-429 Herrling, T. See Schenkler, I. Hoger, B. Nomenclature, Analysis, and Creation: An Approach to Teaching Visuals. 69(4), 429-432 Holst-Larkin,] . Personality and Type (But Nota Psychological Theory!). 69(4), 417-421 Hutchins, H.M. See James, K.E. James, K.E. Powerful or Pointless? Faculty Versus Student Perceptions of PowerPoint Use in Business Education. 69(4), 374-396 Jameson, D. Teaching Graduate Business Students to Write Clearly About Technical Topics. 69(1), 76-81 Jones, 1. See Arney, J.B. Judge, T.M. Service Learning on Campus. 69(2), 189-192 Kankaanranta, A. “Hej Seppo, Could You Pls Comment on This!"—Internal Email Communication in Lingua Franca English in a Multinational Company. 69(2), 216-225 Keleher, M. See Barnes, M.C. Kreps, A.J. See Planken, B. Kruggel, T.G. See Mahin, L. Lakes, F. See Sabath, A.M. Lehman, C.M. See DuFrene, D.D. Lin, M. [Review of the book Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences|. 69(3), 341-344 Littlefield, H. Service Learning in Business Communication: Real-World Challenges Develop Real-World Skills. 69(3), 319-322 Mackiewicz, J. [Review of the book Creating Résumés, Letters, Business Cards, and Flyers in Word: Visual QuickProject Guide|. 69(1), 96-98 Mahin, L. Facilitation and Assessment of Student Learning in Business Communication. 69(3), 323-327 Marks, M. The Round-Robin Mock Interview: Maximum Learning in Minimum Time. 69(3), 264-275 Mastarone, G.L. [Review of the book Creating Dynamic Multimedia Presentations Using Microsoft PowerPoint 2003 (3rd ed.) |. 69(2), 237-240 INDEX 477 McEachern, R.W. Incorporating Reflection Into Business Communication Service- Learning Courses. 69(3), 312-316 McQueeney, E. Making Ethics Come Alive. 69(2), 158-171 Mennen, K. Use Service Learning to Add Real-World Writing Experience to Your Course. 69(2), 192-195 Menor, L.J. See Klassen, R.D. Mercuri, R.L.A. [Review of the book From the Kitchen Table to the Conference Table: Family Business Communication|. 69(2), 240-244 Meredith, M.J. [Review of the book Applying Communication Theory for Professional Life: A Practical Introduction). 69(2), 229-232 Meredith, M.]. [Review of the book Successful Change Management: The Fifty Key Facts]. 69(3), 348-351 Miller, M.C. See Pittenger, K.K.S. Muir, C. Emotions at Work. 69(4), 434-435 O'Connor, A.H. See Marks, M. Penrose, ].M. Teaching the Essential Role of Visualization in Preparing Instructions. 69(4), 411-417 Pittenger, K.K.S. Can We Succeed in Teaching Business Students to Write Effectively? 69(3), 257-263 Planken, B. Raising Students’ Awareness of the Implications of Multimodality for Content Design and Usability: The Web Site Project. 69(4), 421-425 Quible, Z.K. Five Strategies for Remediating Sentence-Level Writing Deficiencies. 69(3), 293-304 Quible, Z.K. Impact of Error Labeling on Error Elimination in Business Writing. 69(1), 8-24 Reece, C.G. [Review of the book According to Kotler: The World’s Foremost Authority on Marketing Answers Your Questions]. 69(1), 94-96 Rentz, K. ABC Publication Award Winners for 2005. 69(1), 83-93 Riley, K. Are We There Yet? [Editorial]. 69(1), 5-7 Riley, K. The Butterfly Effect [Editorial]. 69(4), 369-373 Riley, K. Flying Solo [Editorial]. 69(3), 253-256 Riley, K. Generation Next [Editorial]. 69(2), 125-127 Rose, J.M. Using an Alumni Interview to Promote Rhetorical Sophistication. 69(3), 284-292 Ryan, C. Dissertation Research. 69(2), 203-225 Salleh, L.M. [Review of the book Building High-Performance Teams (2nd ed.)]|. 69(4), 451-453 Sapp, D.A. See Bowen, B. Sargsyan, N. See Bowen, B. Schroer-Motz, L. [Review of the book Technical Communication Today]. 69(4), 456-460 Schultz, B. Business Documents Don’t Have To Be Boring. 69(4), 407-411 Serri, C.F. SelfCompassion and the Dynamics of Investigating Sexual Harassment. 69(4), 443-446 Shankar,J . [Review of the book /ntercultural Communicatiofno r Business|. 69(4), 464-467 Smart, K.L. Developing Effective Interpersonal Communication and Discussion Skills. 69(3), 276-283 Sozansky, M. [Review of the book Courting Business: 101 Ways for Accelerating Business Relationships|. 69(1), 98-102 478 BUSINESS COMMUNICATION QUARTERLY / December 2006 Stanchevici, D. [Review of the book Rhetoric: A User’s Guide|. 69(4), 460-464 Starke-Meyerring, D. Building a Shared Virtual Learning Culture: An International Classroom Partnership. 69(1), 25-49 Stitts, D.K. Learning to Work With Emotions During an Internship. 69(4), 446-449 Tusin,J . [Review of the book Guide to Media Relations}. 69(3), 344-348 Tusin,J . [Review of the book Writing and Presenting a Business Plan|. 69(2), 226-229 Verckens, ].P. See Gerritsen, M. Villanueva, E.R. [Review of the book Speaking Professionally: A Concise Guide|. 69(3), 351-354 Worley, R.B. See Dyrud, M.A. Worley, R.B. Service Learning, Part I. 69(2), 184-201 Worley, R.B. Service Learning, Part Il. 69(3), 305-327 Zelley, E.D. See Dainton, M Zorn, T. Improving the Writing of Literature Reviews Through a Literature Integration Exercise. 69(2), 172-183 Title Index ABC Publication Award Winners for 2005. Rentz, K. 69(1), 83-93 Are We There Yet? [Editorial]. Riley, K. 69(1), 5-7 Building a Shared Virtual Learning Culture: An International Classroom Partnership. Starke-Meyerring, D., & Andrews, D. 69(1), 25-49 Business Documents Don’t Have To Be Boring. Schultz, B. 69(4), 407-411 The Butterfly Effect [Editorial]. Riley, K. 69(4), 369-373 Can We Succeed in Teaching Business Students to Write Effectively? Pittenger, K.K.S., Miller, M.C., & Allison, J. 69(3), 257-263 Communicating Visually: Incorporating Document Design in Writing Tasks. Campbell, N. 69(4), 399-403 Crisis Communica.ion Practices at an International Relief Agency. Genova, G.L. 69(3), 329-337 Developing Effective Interpersonal Communication and Discussion Skills. Smart, K.L., & Featheringham, R. 69(3), 276-283 Dissertation Research. Ryan, C. 69(2), 203-225 Does Interface Matter? A Study of Web Authoring and Editing by Inexperienced Web Writers. Dick, R.F. 69(2), 205-215 Emotions at Work. Muir, C. 69(4), 434-435 Enhancing Presentation Narratives Through Written and Visual Integration. Hentz, B.S. 69(4), 425-429 Ethics in Conflict: Making the Case for a Critical Pedagogy. Barnes, M.C., & Keleher, M. 69(2), 144-157 Expressing Emotion in Electronic Job Cover Letters. DeKay, S.H. 69(4), 435-439 Facilitation and Assessment of Student Learning in Business Communication. Mahin, L., & Kruggel, T.G. 69(3), 323-327 Five Strategies for Remediating Sentence-Level Writing Deficiencies. Quible, Z.K. 69(3), 293-304 Flying Solo [Editorial]. Riley, K. 69(3), 253-256 Generation Next [Editorial]. Riley, K. 69(2), 125-127 “Hej Seppo, Could You Pls Comment on This!”"—Internal Email Communication in Lingua Franca English in a Multinational Company. Kankaanranta, A. 69(2), 216-225 INDEX 479 Impact of Error Labeling on Error Elimination in Business Writing. Quible, Z.K. 69(1), 8-24 Improving the Writing of Literature Reviews Through a Literature Integration Exercise. Zorn, T., & Campbell N. 69(2), 172-183 Incorporating Reflection Into Business Communication Service-Learning Courses. McEachern, R.W. 69(3), 312-316 Learning by Doing: Publishing Course as a Publishing Company. Dieterich, D. 69(2), 198-201 Learning to Work With Emotions During an Internship. Stitts, D.K. 69(4), 446-449 Making Ethics Come Alive. McQueeney, E. 69(2), 158-171 Nomenclature, Analysis, and Creation: An Approach to Teaching Visuals. Hoger, B. 69(4), 429-432 Nonprofit Communications From a Corporate Communications Viewpoint. Cross, A. 69(3), 316-319 Personality and Type (But Nota Psychological Theory!). Holst-Larkin,J . 69(4), 417-421 Powerful or Pointless? Faculty Versus Student Perceptions of PowerPoint Use in Business Education. James, K.E., Burke, L.A., & Hutchins, H.M. 69(4), 374-396 Raising Students’ Awareness of the Implications of Multimodality for Content Design and Usability: The Web Site Project. Planken, B., & Kreps, A.J. 69(4), 421-425 Raising Students’ Intercultural Awareness and Preparing Them for Intercultural Business (Communication) by E-mail. Gerritsen, M., & Verckens, J.P. 69(1), 50-59 Reacting to Face Loss in Chinese Business Culture: An Interview Report. Cardon, P.W. 69(4), 439-443 Real Clients, Real Management, Real Failure: The Risks and Rewards of Service Learning. Cyphert, D. 69(2), 185-189 Reflections on Teaching Chinese MBAs in a Compressed-Time Course. Du-Babcock, B. 69(1), 70-76 Résumé Writing in Russia and the Newly Independent States. Bowen, B., Sapp, D.A., & Sargsyan, N. 69(2), 128-143 The Role of Reflection in Service Learning. Dubinsky,J . 69(3), 306-311 Round-Robin Mock Interview: Maximum Learning in Minimum Time. Marks, M., & O'Connor, A.H. 69(3), 264-275 Self-Compassion and the Dynamics of Investigating Sexual Harassment. Serri, C.F. 69(4), 443-446 Service Learning in Business Communication: Real-World Challenges Develop Real- World Skills. Littlefield, H. 69(3), 319-322 Service Learning on Campus. Judge, T.M. 69(2), 189-192 Service Learning, Part I. Worley, R.B., & Dyrud, M.A. 69(2), 184-201 Service Learning, Part II. Worley, R.B., & Dyrud, M.A. 69(3), 305-327 Teaching Graduate Business Students to Write Clearly About Technical Topics. Jameson, D. 69(1), 76-81 Teaching MBAs, Part II. Dyrud, M.A., & Worley, R.B. 69(1), 69-81 Teaching the Essential Role of Visualization in Preparing Instructions. Penrose, J.M. 69(4), 411-417 Training Students in Assessment: Three Steps to a More Effective Web Site. Arney, J.B. 69(1), 60-68 Uniting Community and University Through Service Learning. Arney, J.B., & Jones, I. 69(2), 195-198 Use Service Learning to Add Real-World Writing Experience to Your Course. Mennen, K. 69(2), 192-195 480 BUSINESS COMMUNICATION QUARTERLY / December 2006 Using an Alumni Interview to Promote Rhetorical Sophistication. Rose, J.M. 69(3), 284-292 Visual Communication. Dyrud, M.A., & Worley, R.B. 69(4), 397-398 Visual Communication: Integrating Visual Instruction Into Business Communication Courses. Baker, W.H. 69(4), 403-407 Keyword Index Assessment Pittenger, K.K.S., Miller, M.C., & Allison, J. Can We Succeed in Teaching Business Students to Write Effectively? 69(3), 257-263 Book Reviews (alphabetized by last name of the book’s author) Bennett, S. The Elements of Résumé Style: Essential Rules and Eye-Opening Advice for Writing Résumés and Cover Letters That Work. Reviewed by Chase,] . 69(3), 339-341 Boulger, C.A. Writing and Presenting a Business Plan, Reviewed by Tusin, J. 69(2), 226-229 Dainton, M., & Zelley, E.D. Applying Communication Theory for Professional Life: A Practical Introduction. Reviewed by Meredith, M.J. 69(2), 229-232 Diller, S., Shedroff, N., & Rhea, D. Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences. Reviewed by Lin, M. 69(3), 341-344 DuFrene, D.D., & Lehman, C.M. Building High-Performance Teams (2nd ed.). Reviewed by Salleh, L.M. 69(4), 451-453 Ferris, S.P., & Godar, S. Teaching and Learning With Virtual Teams. Reviewed by George, A. 69(4), 453-456 Johnson-Sheehan, R. Technical Communication Today. Reviewed by Schroer-Motz, L. 69(4), 456-460 Klassen, R.D., & Menor, L.J. Cases in Operations Management: Building Customer Value Through World-Class Operations. Reviewed by Gore B. 69(2), 232-237 Kotler, P. According to Kotler: The World’s Foremost Authority on Marketing Answers Your Questions. Reviewed by Reece, C.G. 69(1), 94-96 Langer, M. Creating Resumés, Letters, Business Cards, and Flyers in Word: Visual QuickProject Guide. Reviewed by Mackiewicz,J . 69(1), 96-98 Lehman, C.M. Creating Dynamic Multimedia Presentations Using Microsoft PowerPoint 2003 (3rd ed.). Reviewed by Mastarone, G.L. 69(2), 237-240 Michaud, L. From the Kitchen Table to the Conference Table: Family Business Communication. Reviewed by Mercuri, R.LA. 69(2), 240-244 Ramage, |.D. Rhetoric: A User's Guide. Reviewed by Stanchevici, D. 69(4), 460-464 Sabath, A.M., & Lakes, F. Courting Business: 101 Ways for Accelerating Business Relationships. Reviewed by Sozansky, M. 69(1), 98-102 Schenkler, L., & Herrling, T. Guide to Media Relations. Reviewed by Tusin, J. 69(3), 344-348 Tuleja, E.A. Intercultural Communication for Business. Reviewed by Shankar,] . 69(4), 464-467 Ventris, G. Successful Change Management: The Fifty Key Facts. Reviewed by Meredith, M_]. 69(3), 348-351 INDEX 481 Zaremba, A.J. Speaking Professionally: A Concise Guide. Reviewed by Villanueva, E.R. 69(3), 351-354 Business Practices Barnes, M.C., & Keleher, M. Ethics in Conflict: Making the Case for a Critical Pedagogy. 69(2), 144-157 Bowen, B., Sapp, D.A., & Sargsyan, N. Résumé Writing in Russia and the Newly Independent States. 69(2), 128-143 Cardon, P.W. Reacting to Face Loss in Chinese Business Culture: An Interview Report. 69(4), 439-443 DeKay, S.H. Expressing Emotion in Electronic Job Cover Letters. 69(4), 435-439 Genova, G.L. Crisis Communication Practices at an International Relief Agency. 69(3), 329-337 James, K.E., Burke, L.A., & Hutchins, H.M. Powerful or Pointless? Faculty Versus Student Perceptions of PowerPoint Use in Business Education. 69(4), 374-396 Muir, C. Emotions at Work. 69(4), 434-435 Pittenger, K.K.S., Miller, M.C., & Allison, J. Can We Succeed in Teaching Business Students to Write Effectively? 69(3), 257-263 Serri, C.F. SelfCompassion and the Dynamics of Investigating Sexual Harassment. 69(4), 443-446 Stitts, D.K. Learning to Work With Emotions During an Internship. 69(4), 446-449 Collaboration Starke-Meyerring, D., & Andrews, D. Building a Shared Virtual Learning Culture: An International Classroom Partnership. 69(1), 25-49 Course Content, Development, and Assignments Arney, ].B. Training Students in Assessment: Three Steps to a More Effective Web Site. 69(1), 60-68 Gerritsen, M., & Verckens, J.P. Raising Students’ Intercultural Awareness and Preparing Them for Intercultural Business (Communication) by E-mail. 69(1), 50-59 Marks, M., & O'Connor, A.H. The Round-Robin Mock Interview: Maximum Learning in Minimum Time. 69(3), 264-275 McQueeney, E. Making Ethics Come Alive. 69(2), 158-171 Quible, Z.K. Five Strategies for Remediating Sentence-Level Writing Deficiencies. 69(3), 293-304 Rose, J.M. Using an Alumni Interview to Promote Rhetorical Sophistication. 69(3), 284-292 Smart, K.L., & Featheringham, R. Developing Effective Interpersonal Communication and Discussion Skills. 69(3), 276-283 Zorn, T., & Campbell N. Improving the Writing of Literature Reviews Through a Literature Integration Exercise. 69(2), 172-183 482 BUSINESS COMMUNICATION QUARTERLY / December 2006 Focus on Teaching (see Teaching) Innovative Assignments (see Course Content, Development, and Assignments) Intercultural Environments and International Issues Bowen, B., Sapp, D.A., & Sargsyan, N. Résumé Writing in Russia and the Newly Independent States. 69(2), 128-143 Du-Babcock, B. Reflections on Teaching Chinese MBAs in a Compressed-Time Course. 69(1), 70-76 Research Dick, R.F. Does Interface Matter? A Study of Web Authoring and Editing by Inexperienced Web Writers. 69(2), 205-215 Kankaanranta, A. “Hej Seppo, Could You Pls Comment on This!”—Internal Email Communication in Lingua Franca English in a Multinational Company. 69(2), 216-225 : Ryan, C. Dissertation Research. 69(2), 203-225 Special Column Rentz, K. ABC Publication Award Winners for 2005. 69(1), 83-93 Teaching Arney, ].B., & Jones, I. Uniting Community and University Through Service Learning. 69(2), 195-198 Baker, W.H. Visual Communication: Integrating Visual Instruction Into Business Communication Courses. 69(4), 403-407 Bowen, B., Sapp, D.A., & Sargsyan, N. Résumé Writing in Russia and the Newly Independent States. 69(2), 128-143 Campbell, N. Communicating Visually: Incorporating Document Design in Writing Tasks. 69(4), 399-403 Cross, A. Nonprofit Communications From a Corporate Communications Viewpoint. 69(3), 316-319 Cyphert, D. Real Clients, Real Management, Real Failure: The Risks and Rewards of Service Learning. 69(2), 185-189 Dieterich, D. Learning by Doing: Publishing Course as a Publishing Company. 69(2), 198-201 Du-Babcock, B. Reflections on Teaching Chinese MBAs in a Compressed-Time Course. 69(1), 70-76 Dubinsky,J ].T he Role of Reflection in Service Learning. 69(3), 306-311 Dyrud, M.A., & Worley, R.B. Teaching MBAs, Part II. 69(1), 69-81 Dyrud, M.A., & Worley, R.B. Visual Communication. 69(4), 397-398 Hentz, B.S. Enhancing Presentation Narratives Through Written and Visual Integration. 69(4), 425-429 INDEX 483 Hoger, B. Nomenclature, Analysis, and Creation: An Approach to Teaching Visuals. 69(4), 429-432 Holst-LarkinJ, . Personality and Type (But Nota Psychological Theory!). 69(4), 417-421 James, K-E., Burke, L.A., & Hutchins, H.M. Powerful or Pointless? Faculty Versus Student Perceptions of PowerPoint Use in Business Education. 69(4), 374-396 Jameson, D. Teaching Graduate Business Students to Write Clearly About Technical Topics. 69(1), 76-81 Judge, T.M. Service Learning on Campus. 69(2), 189-192 Littlefield, H. Service Learning in Business Communication: Real-World Challenges Develop Real-World Skills. 69(3), 319-322 Mahin, L., & Kruggel, T.G. Facilitation and Assessment of Student Learning in Business Communication. 69(3), 323-327 McEachern, R.W. Incorporating Reflection Into Business Communication Service- Learning Courses. 69(3), 312-316 Mennen, K. Use Service Learning to Add Real-World Writing Experience to Your Course. 69(2), 192-195 Penrose, J.M. Teaching the Essential Role of Visualization in Preparing Instructions. 69(4), g-gg Pittenger, K.K.S., Miller, M.C., & Allison, J. Can We Succeed in Teaching Business Students to Write Effectively? 69(3), 257-263 Planken, B., & Kreps, A.J. Raising Students’ Awareness of the Implications of Multimodality for Content Design and Usability: The Web Site Project. 69(4), 421-425 Schultz, B. Business Documents Don’t Have To Be Boring. 69(4), 407-411 Worley, R.B., & Dyrud, M.A. Service Learning, Part I. 69(2), 184-201 Worley, R.B., & Dyrud, M.A. Service Learning, Part II. 69(3), 305--327 Teamwork and Teams (see Collaboration) Writing Skills Juible, Z.K. ImpFa ct of Error Labelingg on Error Elimination in Business Writing.g 69(1), 8-24