Big Data: Big Opportunity or Big Risk for Actuaries? Peter Banthorpe Global Head of R&D, RGA 07 March 2016 Why are we talking about (Big) Data? The world (and Data is a Owning data insurance) is strategic asset bring new risks going digital Actuaries have Data is an to understand Actuaries Actuary’s the world manage risks lifeblood around us Actuaries help our employers to capitalise on opportunities 07 March 2016 Context Setting 07 March 2016 What is big data? The 4 V’s 07 March 2016 4 Amount of data Organization stored Google 15,000 PB NSA 10,000 PB Baidu 2,000 PB Facebook 300 PB Sanger 22 PB Spotify 10 PB Amount of data Organization processed per day Google 100 PB Baidu 10-100 PB NSA 29 PB Facebook 600 TB Twitter 100 TB Spotify 2.2 TB Sanger 1.7 TB 07 March 2016 5 What is big data? The 4 V’s 07 March 2016 6 The world (and insurance) is going digital 07 March 2016 Digital gives you the data and the ability to segment and deliver personalised solutions • Traditionally marketing segmentations street level granularity – now household or person level • Potentially hundreds of fields of collected or modelled data available for purchase Source: Experian’s Mosaic HK Brochure. http://www.experian.com.hk/assets/mosaic/mosaic- brochure-hong-kong.pdfAccessed 22 June 2015 07 March 2016 Example: Zhong An launched more than 200 online insurance products for specific needs 银行卡盗刷资金损失保险 个人法律费用补偿保险 多轴飞行器责任保险 小米手机意外保 途虎轮胎险 乳腺癌基因检测保障计划 营运交通工具意外伤害保险 航空意外保险 公共交通场所安全意外险 私家车意外险 亲子旅行意外伤害保险 驴友旅行意外伤害保险 成年人重大疾病保险 未成年人重大疾病保险 女性特定疾病保险 儿童齿科医疗保险 Using data to improve the customer journey Example – Life Insurance • Ask the fewest possible questions while managing risk – Replace actual disclosures with surrogates • Higher conversion rates because of easier process – Use in conjunction with 2-3 Normal marketing segmentations Questions Underwriting 07 March 2016 10