“JUST ASK THE BOSS”  AUTO REPAIR BOSS Palmer Products, Inc. INDEX LICENSE AGREEMENT TECH SUPPORT PRICE SHEET 1 PALMER PRODUCTS, INC. License Agreement LIMITED LIABILITY and LICENSE AGREEMENT This software, updates and all related instruction material has been developed and distributed by PALMER PRODUCTS, INC. You may not copy, alter, decompile, or in any way change this software and all related instruction material without the express written consent of PALMER PRODUCTS, INC. This software and all related instruction material are sold AS IS. PALMER PRODUCTS, INC does not make any warranty, express or implied, of this software or related instruction material as to merchantability, fitness for any particular use or purpose, or reliability of use. No warranties of any kind are made, expressed or implied, and no individual or corporation whatsoever may do otherwise. In no event will PALMER PRODUCTS, INC be liable for any direct, indirect or consequential damages whatsoever or for any problems resulting from the use of this software and all related instruction material. You as the user may not copy or reproduce in any manner whatsoever this software and all related instruction material. For our Single User Products, you are licensed to use the software on ONLY ONE computer at any time for a single business that you registered the program for. For our Multi-User Products you are licensed to use the software on an UNLIMITED number of computers at the same location for a single business that you registered the program for. By installing the software, you have agreed to the liability and license agreement. If there is any disagreement do not proceed with the installation. Copyright(c) 1989-2021 PALMER PRODUCTS, INC. All rights reserved. 2 “JUST ASK THE BOSS”  AUTO REPAIR BOSS Palmer Products, Inc. PO Box 11627 Killeen, TX 76547 Technical Support (972) 234-0375 Internet: http://www.autorepairboss.com CONGRATULATIONS! YOU HAVE JUST PURCHASED ONE OF THE BEST SOFTWARE PACKAGES AVAILABLE THAT IS CERTAINLY AT THE BEST PRICE. WE SUGGEST THAT YOU CONSIDER SUBSCRIBING TO ONE OF THE SERVICE CONTRACTS. Enterprise Level: Remote Control Support This Service costs $860.00 per year (if paid in full up front) or $75.00 monthly. It allows you the maximum benefits available. You receive: - unlimited toll free technical phone support on our 1-800 line - all program updates - remote control support (we can log into your computer to assist you) - remote access included for when you are away from your business - server and database monitoring - daily offsite backups - weekly offsite backups - vendor price sheet updates Full Service Contract This service costs $500.00 per year (if paid in full up front) or $45.00 a monthly. It includes the following benefits. You receive: - unlimited toll free technical phone support on our 1-800 line - all program updates - vendor price sheet updates Vendor price sheets allow you to import the part numbers and prices for a particular vendor line. Phone Support Contract This service costs $150.00 per year and provides you with unlimited technical phone support. Just give us a call on the Technical Support line and we will be glad to assist you. (Not a toll free number.) The toll free number is only available through the Full Support contract or Enterprise Level contract.) Please visit our website for current pricing on all products and services. 3 SETUP POINT OF SALE INVENTORY CUSTOMER ACCOUNTS EMPLOYEE MAINTENANCE REPORTS / UTILITIES ACCOUNTS RECEIVABLE ACCOUNTS PAYABLE PAYROLL GENERAL LEDGER Palmer Products, Inc. PO Box 11627 Killeen, TX 76547 Technical Support (972) 234-0375 www.autorepairboss.com 4 SECTION 1 The SETUP section of the program allows you to prepare and customize the program for your use. Set up the following areas before using the program. Select SETUP from the AUTO REPAIR BOSS MAIN MENU to begin. NOTE: To ensure that any and all changes you make to the following areas take effect, it is recommended that you completely exit out of the Auto Repair Boss program and then restart it. SECTION 1.1 .......................................................................................................................... 7 HOW TO INSTALL THE AUTO REPAIR BOSS PROGRAM ................................................................ 7 HOW TO REGISTER YOUR PROGRAM ........................................................................................... 7 HOW TO INSTALL ADOBE ACROBAT ............................................................................................. 8 PRINTER ....................................................................................................................................... 8 FILE LOCATION ............................................................................................................................. 8 SECTION 1.2 .......................................................................................................................... 9 TAX RATE SETUP ........................................................................................................................... 9 HOW TO ADD A TAX RATE ..................................................................................................................... 9 HOW TO UPDATE TAX CODES ................................................................................................................ 9 HOW TO DELETE A TAX CODE ................................................................................................................ 9 SECTION 1.3 ........................................................................................................................ 10 PAYMENT METHOD SETUP ........................................................................................................ 10 HOW TO ADD PAYMENT METHODS .................................................................................................... 10 HOW TO UPDATE PAYMENT METHODS .............................................................................................. 10 HOW TO DELETE A PAYMENT METHOD .............................................................................................. 10 SECTION 1.4 ........................................................................................................................ 11 PROGRAM DEFAULTS ................................................................................................................. 11 HOW TO SETUP PROGRAM DEFAULTS ................................................................................................ 11 HOW TO UPDATE THE PROGRAM DEFAULTS ...................................................................................... 13 SECTION 1.5 ........................................................................................................................ 13 INVOICE SETUP........................................................................................................................... 13 HOW TO SETUP INVOICE PRINTING ..................................................................................................... 13 HOW TO UPDATE THE INVOICE SETUP ................................................................................................ 15 SECTION 1.6 ........................................................................................................................ 15 ESTIMATE SETUP ........................................................................................................................ 15 HOW TO SETUP THE PRINTING OF ESTIMATES.................................................................................... 15 HOW TO UPDATE THE ESTIMATE SETUP ............................................................................................. 16 SECTION 1.7 ........................................................................................................................ 16 REPRINT SETUP .......................................................................................................................... 16 HOW TO SETUP THE REPRINTING OF INVOICES .................................................................................. 16 HOW TO UPDATE THE REPRINT SETUP ................................................................................................ 18 SECTION 1.8 ........................................................................................................................ 18 ADVERTISING CODE SETUP ........................................................................................................ 18 HOW TO SETUP ADVERTISING CODES ................................................................................................. 18 HOW TO UPDATE ADVERTISING CODES .............................................................................................. 18 HOW TO DELETE AN ADVERTISING CODE ............................................................................................ 18 5 SECTION 1.9 ........................................................................................................................ 18 CHECK SETUP ............................................................................................................................. 18 CASH DRAWER SETUP ................................................................................................................ 19 POLE DISPLAY SETUP .................................................................................................................. 19 APPOINTMENT SCHEDULE SETUP .............................................................................................. 20 REMOTE PROGRAM SETUP ........................................................................................................ 20 HOW TO SETUP REMOTE PROGRAM BUTTONS .................................................................................. 20 REMINDER MESSAGE SETUP ...................................................................................................... 20 PROGRAM THEME ..................................................................................................................... 21 HOW TO CHANGE THE PROGRAM THEME .......................................................................................... 21 PIN PAD SETUP ........................................................................................................................... 21 EMAIL SETUP .............................................................................................................................. 21 SECTION 1.10 ....................................................................................................................... 22 SECURITY SETUP ......................................................................................................................... 22 HOW TO ADD A USER ACCOUNT ......................................................................................................... 22 HOW TO UPDATE A USER ACCOUNT ................................................................................................... 22 HOW TO DELETE A USER ACCOUNT ..................................................................................................... 23 HOW TO ACTIVATE SECURITY .............................................................................................................. 23 HOW TO VIEW A LOG OF USER ACTIVITY ............................................................................................ 23 SECTION 1.11 ....................................................................................................................... 23 SETTING UP THE ACCOUNTS RECEIVABLE .................................................................................. 23 SETTING UP THE ACCOUNTS PAYABLE ....................................................................................... 23 SETTING UP PAYROLL ................................................................................................................. 23 SETTING UP THE GENERAL LEDGER ............................................................................................ 23 SETTING UP YOUR INVENTORY .................................................................................................. 24 CUSTOMER ACCOUNT SETUP .................................................................................................... 24 EMPLOYEE SETUP ...................................................................................................................... 24 6 Section 1.1 HOW TO INSTALL THE AUTO REPAIR BOSS PROGRAM NOTE: Be sure that you have erased the demo from your hard drive. The following instructions are for CD installation only. 1. Insert the CD into your CD-Rom Drive. 2. Click on the Start button to display task bar. 3. Type “RUN” in the search bar and then press ENTER. 4. Type in: d:\setup.exe where D: is the letter of your CD-Rom Drive. 5. Follow directions given on the screen to complete the install. 6. To start the program click on the Auto Repair Boss icon on your desktop. If the program asks for a password type in the following: For NAME: type “GP”. For PASSWORD: type “1”. NOTE: Always exit the program before turning off your computer. If you experience any difficulty installing your program, please call Tech Support at 972-234- 0375. HOW TO REGISTER YOUR PROGRAM If you received a registration disk with your software package, install the registration disk using the following steps: 1. Insert the CD into your CD-Rom Drive. 2. Click on the Start button to display task bar. 3. Type “RUN” in the search bar and then press ENTER. 4. Type in: d:\setup.exe where D: is the letter of your CD-Rom Drive. 5. Follow directions given on the screen to complete the install. Or, register your program manually using the following steps: 1. Start the Auto Repair Boss program by either clicking on the icon from the desktop or by selecting it from your list of Programs. 2. Select “Register Manually” from the Register menu located at the top of your screen. 3. Included with the manual is a Registration Information paper. Type in all your information exactly (this includes spaces) as it appears on the Registration Information paper. 4. After you have typed in your information, press the Validate button. If information is typed in incorrectly, you will not be allowed to access the program. Change any information that has not been typed in correctly and press Validate once more. NOTE: If you are still having trouble, call Tech Support at 972-234-0375. 7 You may also register your program via the internet using the following steps: 1. Start the Auto Repair Boss program by either clicking on the icon from the desktop or by selecting it you’re your list of Programs. 2. Select “Register Via the Internet” from the Register menu located at the top of your screen. The “Registration Client” screen will be displayed. 3. Press the Register Program button and the “Retrieve Registration Information” screen will be displayed. NOTE: You will need to be connected to the internet before proceeding further. 4. Type in the requested information. Serial Number: You will find this number in the email that was sent to you regarding your order. Identification Number: You will find this number in the email that was sent to you regarding your order. 5. Press the OK button to complete your registration. The program will return the message "Registration Information Retrieved Successfully" to show that your registration completed successfully. HOW TO INSTALL ADOBE ACROBAT Also, included on the CD is Adobe Acrobat. You will need this to print out updates to the manual as they become available. Follow these steps to install: 1. Insert the CD into your CD-Rom Drive. 2. Click on the Start button to display task bar. 3. Type “RUN” in the search bar and then press ENTER. 4. Type in: d:\acrobat.exe where D: is the letter of your CD-Rom Drive. 5. Press ENTER. 6. Follow directions given on the screen to complete the install. PRINTER Currently the program uses the Windows default printer for all printing. If you want to change the Invoice Printer, Estimate Printer, Invoice Reprint Printer or the Check Printer, you may select them from the Printer Setup window. To change the printer setup: 1. Either select “Printer Setup” from the Setup menu located at the top of your screen or click on the Printer button. The “Printer Setup” screen will be displayed. 2. Press the […] button beside the printer you wish to change to open the “Choose a Printer” screen. 3. Select the printer you wish to use from the drop down menu then press OK. 4. Repeat this process for any other printer you wish to change and once you are done press F10 – Save. FILE LOCATION This section allows you to specify where your database files and setup files are located on your hard drive. We suggest that you do not change the default destinations already set up. If, however, you do decide to change the location of your files, we suggest you contact Technical Support. 8 Section 1.2 TAX RATE SETUP HOW TO ADD A TAX RATE 1. Either select “Tax Rate Setup” from the Setup menu located at the top of your screen or press the Tax Rate button. The “Browse the Tax Rate File” screen will be displayed. 2. Press F8 – Add and the “Adding a Tax Rate Record” screen will be displayed. 3. Type in the requested information. Code: Type in a two character code you want to represent the tax rate. (ex. "DL" for the city of Dallas) This code will be used in various places within the program. For example: when entering parts into inventory, setting up customer’s accounts, and so on. Description: Type in a description of the tax rate. (ex. "Dallas") Rate: Type in the tax rate. The tax rate is to be entered in decimal form. For example, if the tax rate were 8½% you would enter 8.50 as the tax rate. Tax or Fee (T/F): If this is a tax, type "T". If it is a fee, type "F". Charge Other Tax on This Tax/Fee: Type "Y" for yes, "N" for no. If yes, then other tax will be charged on this tax/fee. Minimum Fee: This is the minimum amount of fee charged for a specific invoice. This field is only available if you selected “F” under “Tax or Fee”. Maximum Fee: This is the maximum amount of fee charged for a specific invoice. This field is only available if you selected “F” under “Tax or Fee”. Tax/Fee Account: Type in the chart of accounts number. (Only used if you have the Accounting Module.) NOTE: Type "0" then press Enter to open the “Browse the Chart of Accounts File” screen. Highlight the account you would like to associate with this tax rate then press Select. Tax/Fee Department: Type in the Department number. (Only used if you have the Accounting Module.) 4. Once the information has been entered, press F10 - Save and the information will be saved. 5. You will be asked if you would like to update your existing customer tax rates. Press Yes if you do, press No if you do not. The tax codes you entered will now be displayed in the browse window. HOW TO UPDATE TAX CODES 1. Either select “Tax Rate Setup” from the Setup menu located at the top of your screen or press the Tax Rate button. The “Browse the Tax Rate File” screen will be displayed. 2. Highlight the tax code to be updated then press F7 – Edit. The “Changing a Tax Rate Record” screen will be displayed. Each field is available to be updated 3. Make the necessary changes and then press F10 - Save. 4. You will be asked if you would like to update your existing customer tax rates. Press Yes if you do, press No if you do not. HOW TO DELETE A TAX CODE 1. Either select “Tax Rate Setup” from the Setup menu located at the top of your screen or press the Tax Rate button. The “Browse the Tax Rate File” screen will be displayed. 2. Highlight the tax code to be deleted then press F4 – Delete. 9 3. You will be asked to confirm your decision to delete the record. Press OK if you want the record deleted, press Cancel if you do not. Section 1.3 PAYMENT METHOD SETUP HOW TO ADD PAYMENT METHODS 1. Either select “Payment Method Setup” from the Setup menu located at the top of your screen or press the Payment Method button. The “Browse the Payment Method File” screen will be displayed. NOTE: The browse window will contain seven payment methods already set up. We recommend you do not modify them. 2. Press F8 – Add and the “Adding a Payment Method Record” screen will be displayed. 3. Type in the requested information. Code: Type a numerical code you want to represent the payment method. This code will be used on the “Customer Checkout” box when invoicing to describe how the customer paid. Description: Type in the description of the payment method. For example: MasterCard, Visa, Check, etc. Include In Bank Deposit (Y/N): Type “Y” for yes or “N” for no. This will affect the amount shown for your bank deposit on the “Daily Closeout Report”. If you want money collected from this payment method to be included in the bank deposit, then select “Y”. If you do not want money collected from this payment method to be included in the bank deposit, then select “N”. Authorize Credit Card (Y/N): Type “Y” for yes or “N” for no. (Credit Card Module must be active to authorize cards. Please call support to activate module.) Credit Or Debit (C/D): Credit Card Module must be active in order to edit this field. Credit Card Rate: Rate charged by your credit card provider. (For display use only.) 4. Press F10 – Save. The payment methods you entered will now be displayed in the browse window. HOW TO UPDATE PAYMENT METHODS 1. Either select “Payment Method Setup” from the Setup menu located at the top of your screen or press the Payment Method button. The “Browse the Payment Method File” screen will be displayed. 2. Highlight the payment method to be updated then press F7 – Edit. The “Changing a Payment Method Record” screen will be displayed. Each field is available to be updated. 3. Make the necessary changes and then press F10 - Save. HOW TO DELETE A PAYMENT METHOD 1. Either select “Payment Method Setup” from the Setup menu located at the top of your screen or press the Payment Method button. The “Browse the Payment Method File” screen will be displayed. 2. Highlight the payment method to be deleted then press F4 – Delete. 3. You will be asked to confirm your decision to delete the record. Press OK if you want the record deleted, press Cancel if you do not. 10