ATLANTA BIKE  CHAMPIONS  A Guideline to Community Responsive Outreach In partnership with: Training Manual Training Manual: Bike Champions Table of Contents: Overview 3 Program Objective 3 COMMUNITY OVERVIEW 4 Neighborhood Background 4 Partnership Formation 4 Advertising and Hiring of Bike Champions Program 5 TRAINING OVERVIEW 6 Training Logistics and Considerations: 6 Training Staff 6 ​ Training Duration 7 Training Location 7 Food 8 Childcare 8 Training Budget 9 TRAINING CURRICULUM OVERVIEW 10 OUTLINE OF CURRICULUM SECTION AND 11 Section 1: Intro to the Bike Champion Program, Bike Safety, Confidence, and Mechanics 11 Day 1 - Orientation to Bike Champion Program 11 Day 2 - Bike Safety and Confidence 11 Day 3 - Bike Maintenance and Biking as a Lifestyle 11 Section 2: Relay Bike Share Operation, and Bike Champions Engagement 12 Day 4 - Orientation to Bike Share Operations: 12 Day 5 - Becoming A Bike Champion: 12 Day 6 - Intro to the Bike Share 12 Section 3: Professional and Workforce Development 13 Day 7 - Professional Development Assessment: 13 2 Day 8 - Professional Development: 13 Day 9 - Professional Development: 14 Building Group Dynamics 14 Training Assessments & Evaluations 15 Champion Assessments 15 Training Evaluation 15 POST-TRAINING OVERVIEW 16 ​ Outreach Activities Post-Training Logistics 16 ​ Outreach Activities Post-Training Activities 16 ​ Community Meetings 16 ​ Bike Awareness & Education 16 ​ Urban Confidence Rides 16 ​ Bike Share 101 17 ​ Hub Days 17 ​ Supporting Partners’ Events 17 ​ Administrative Templates 18 ​ Overview This document is for non-profits, municipalities or bike share operators starting a bike champions (or ambassador) program focused on equitable outreach. While our team believes every program should be tailored to the specific community, this document provides a strong baseline. Program Objective This program was a partnership between the City of Atlanta, Atlanta Bicycle Coalition, WeCycle Atlanta Inc., Urban Perform, Red Bike & Green-Atlanta, and Relay Bike Share, with funding through the Better Bike Share Partnership and Fulton’s Partnerships to Improve Community Health (PICH). The Atlanta Bike Champions program was developed to build a strong base of bike share users in Atlanta’s westside neighborhoods while tackling social ills such as health and transportation disparities. Objectives: 1. To create authentic relationships between community and corporate partners to develop the most community responsive approach to outreach. 2. To hire and train 10 people from the area to manage community outreach and education about biking and the bike share stations in Atlanta’s westside neighborhoods. 3. To practice community responsive approaches to social inequality by providing westside residents and organizations with livable wages, and professional development for their work developing access to bike share bicycles to westside residents. 3 COMMUNITY OVERVIEW Neighborhood Background Atlanta’s westside neighborhoods - including the Atlanta University Center, the West End, Vine City and English Avenue - have rich black cultural roots, but face historic disenfranchisement and disinvestment, as well as other challenges familiar to many black communities throughout the United States. Many of the neighborhoods in question were intentionally disconnected from Atlanta’s downtown when the highways were built. Historically, many of the neighborhoods had little access to healthy food, sustainable employment or adequate schools due to redlining and other forms of institutionalized racial discrimination. Environmental injustices and lack of access to healthcare further exacerbated these disparities. At the same time, these neighborhoods do have mass transit access via MARTA rail and bus service. A recurring community goal from the many studies and conversations with westside communities was workforce development - westside residents need access to job opportunities. A recurring community goal from the many studies and conversations with westside communities is community responsive projects and a shared sentiment that westside residents need to retain and gain access to the amenities being built in these communities. Partnership Formation The City of Atlanta’s Department of Planning and Community Development, and Cyclehop are responsible for the day-to-day management of Atlanta’s public/private partnership that provides bike share. These two entities reached out to Atlanta Bicycle Coalition, the leading transportation advocacy nonprofit, to assist with the program. Together, they approached two westside non-profits who were leading the way on community development and biking: WeCycle Atlanta Inc. is an Atlanta non-profit that creates access to bicycles, local ​ fresh produce, cycling, and agricultural education for youth and low-income residents. WeCycle is known for its commitment to bicycling as a tool for community connections and equitable access. Red, Bike and Green-Atlanta uses bicycles as a tool for empowerment for the ​ Black community. Co-founder, zahra alabanza, is experienced with organizing, social justice, non-profit management, and curriculum development. 4 After receiving grant funding for Atlanta’s Bike Champions program, all partner organizations signed a Memorandum of Understanding that outlined roles, responsibilities, and payment terms. {See Addendum for Partnership MOU Samples} Advertising and Hiring of Bike Champions Program Each partner committed to advertise and participate in the hiring of the Atlanta Bike Champions. Social media, traditional media outlets, emails, and personal networks were all leveraged to reach diverse applicants. See Addendum for Samples. Atlanta Bike Champion applicants were expected to be able to complete the 40 hour training, and attend events and outreach activities post training. It was expected that the applicant currently resided in or previously resided in a westside neighborhoods. Atlanta’s Bike Champion Program attracted 70 applicants. Over half lived in westside neighborhoods, and we decided to interview all westside residents who applied. The team reviewed the applicants during two conference calls and used a combination of a rating system and interviewer discussion to determine who to offer a position. Bike Champions signed contracts (a sample is listed as an addendum). [Ex: Sample Partner Promotion Post] [Outreach Flyer] 5 TRAINING OVERVIEW Training Logistics and Considerations: Once the Atlanta Bike Champions were hired, the partners focused on implementing a 40 hour in-person training lead by zahra alabanza of Red, Bike, Green Atlanta. zahra has a strong background in curriculum development and skills training. Training Staff The training was coordinated by the program director, who recruited representatives from the partner organizations,and seven other guest speakers to either speak about their respective bike organizations or to help participants develop a professional skill. Speakers who were not grant partners received a $50 stipend for their time. Considerations: Program staff should include: ● 1 Program Director - person responsible for program development, management and ​ oversight including identifying funding, partners, space to host the training and all other program activities (Atlanta Bicycle Coalition) ● 1 Training Director- person responsible for developing and facilitating the training component of the program. (Red, Bike, Green’s zahra albanza) ● Bike share operator staff (Cyclehop’s Timberley Jones) ● Representatives from partner organizations ● 1 past Bike Champion to serve as a volunteer-co-trainer/assistant ● Bike organization and professional development guest speakers Bike organization and professional development guest speakers should provide a variety of skill offerings as well as networking opportunities for the participants. Atlanta’s program had: ● Chief Bicycle Officer in the Department of Planning and Community Development, City of Atlanta ● Digital Strategy and Production Manager, Atlanta Symphony Orchestra ● Program Specialist in the Aging and Health Resources Division, Atlanta Regional Commission ● Local Urban Farmer ● Outreach Manager, Cyclehop ● Executive Director, WeCycle Atlanta 6 Training Duration The program consisted of 40 hours in-person training over 9 days. Weekday sessions were held after traditional working hours, from 6pm-9pm. Weekend sessions were held on Saturday between 10am-3/4pm, and Sunday from 2pm-6pm. The Sunday session was later in the afternoon to avoid interfering with Sunday worship services. Considerations: Ideally, multiple training options would be available to ensure that Champions with different schedules are able to participate in the trainings. Options could include: a 4-day intensive training and/or a morning or afternoon program schedule (9am-12pm or 1pm or 12pm or 1pm-3pm or 4pm.) Training Location The program took place in two community spaces. The first weekend sessions were held at a central location easily accessible by public transportation, though not in a westside neighborhood. This allowed participants to become more comfortable exploring the city by bike, and to experience bike infrastructure and community organizations in close proximity to the westside neighborhoods. Considerations: Identifying locally-vetted community safe spaces within the neighborhoods. These locations should be: ● Spacious enough to accommodate childcare on-site ● Transit accessible ● Known by the community ● Equipped with basic technology (internet, projector capabilities, etc) and classroom essentials (chairs, tables, writing tools, flip-chart, etc). Having a few location options is a great way to begin base-building within the neighborhoods, and allows for a change of pace during the training. 7 Food A healthy lunch was catered by a local chef for the first weekend of training and for graduation. Due to the long hours over the weekend, providing food helped reinforce the health component of cycling. On the other days, participants were encouraged to bring snacks to share with the group. This served as an effective way to build community among each other. Considerations: Sourcing food from local and minority owned vendors should be a priority to continue to deepen the relationship of the bike share program and the surrounding community. Budget should provide for snacks during the entire duration of the program. Childcare Childcare was offered both on and off-site: we reimbursed one parent’s child care provider during the first weekend of training, and during the week a childcare collective provider, Goldenseed Childcare Collective, was onsite to provide services. Considerations: Childcare should always offered, either on or off-site. Children should also be welcome at the training and the space should be equipped with child-friendly activities. [Training Location: Downtown Murmur] [Children Care at Relay Ride] 8 Training Budget Training Items Cost Training Director Stipend $4,000/total Guest Speaker Stipends $50/each Training Space Rental $650/total Food $750/total Printing $50/total Childcare (may vary according to need) $300/total [Interviewing Staff from Partner Agencies] [Training Location: Wecycle Atlanta] 9 TRAINING CURRICULUM OVERVIEW The Curriculum was divided into the three sections, each with a different set of goals. We tried to incorporate the different ways people learn into the way information was delivered during the training. Suggested approaches to learning differences: ● Facilitate trainings in both inside and outside settings, weather permitting ● Incorporate storytelling, the arts, and media ● Provide hands-on experiences where possible ● Encourage two-way dialog, active listening, and mindful speaking ● Invite guest speakers and encourage them to get creative with their presentations OUTLINE OF CURRICULUM SECTION AND Section 1: Intro to the Bike Champion Program, Bike Safety, Confidence, and Mechanics 16 hours over 3 days Day 1 & Day 2: 10am-4pm Day 3: 2-6pm Day 1 - Orientation to Bike Champion Program OBJECTIVES: As a result of this module, participants will 1. get to know the other Bike Champions 2. create Group Agreements 3. gain a full understanding of the program (partners, training, post training and post program job opportunities) 4. become familiar with expectations (attendance, hours, etc) for participation in the 40 hour training, reporting time, etc. 5. become familiar with the training facilities and program staff and participants 6. take a pretest assessing their knowledge ​ ​ 10