130_ASP_newFC 6/19/01 3:02 PM Page 1 1 YEAR UPGRADE BUYER PROTECTION PLAN A S P Application [ ] Ser vice Provider Configuration Handbook Become an Application Service Provider! •Step-by-Step Instructions for Converting an ISP from Standard Bandwidth Provisioning to Providing Complex Services • Hundreds of Common ASP Terms Defined,Types of ASP Firms Identified,and BestPlatforms Revealed • Complete Coverage of Application Outsourcing,Business Process Outsourcing,and Platform IT Outsourcing Gary Palmatier, Vice President of Business Development and Solution Architecture, EngineX Networks, Inc. Foreword by Dale Booth, Chairman & CEO, EngineX Networks, Inc. Sean Thurston Technical Editor Professional Reference Series 130_ASP_FM 6/19/01 2:57 PM Page i s o l u t i o n s @ s y n g r e s s . c o m With more than 1,500,000 copies of our MCSE, MCSD, CompTIA, and Cisco study guides in print, we continue to look for ways in which we can better serve the information needs of our readers. 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Except as permitted under the Copyright Act of 1976,no part of this publication may be reproduced or dis- tributed in any form or by any means,or stored in a database or retrieval system,without the prior written permission of the publisher,with the exception that the program listings may be entered,stored,and executed in a computer system,but they may not be reproduced for publication. Printed in the United States of America 1 2 3 4 5 6 7 8 9 0 ISBN: 1-928994-26-1 Technical Editor:Sean Thurston Freelance Editorial Manager:Maribeth Corona-Evans Co-Publisher:Richard Kristof Copy Editor:Beth A.Roberts Cover Design by:Michael Kavish Index by:Robert Saigh Page Layout and Art by:Shannon Tozier Distributed by Publishers Group West in the United States. 130_ASP_FM 6/19/01 2:57 PM Page v Acknowledgments We would like to acknowledge the following people for their kindness and support in making this book possible. Richard Kristof and Duncan Anderson of Global Knowledge,for their generous access to the IT industry’s best courses,instructors,and training facilities. Karen Cross,Lance Tilford,Meaghan Cunningham,Kim Wylie,Harry Kirchner,Bill Richter,Kevin Votel,Brittin Clark,and Kent Anderson of Publishers Group West for sharing their incredible marketing experience and expertise. Mary Ging,Caroline Hird,Simon Beale,Caroline Wheeler,Victoria Fuller,Jonathan Bunkell,and Klaus Beran of Harcourt International for making certain that our vision remains worldwide in scope. Anneke Baeten,Annabel Dent,and Laurie Giles of Harcourt Australia for all their help. David Buckland,Wendi Wong,Daniel Loh,Marie Chieng,Lucy Chong,Leslie Lim, Audrey Gan,and Joseph Chan of Transquest Publishers for the enthusiasm with which they receive our books. Kwon Sung June at Acorn Publishing for his support. Ethan Atkin at Cranbury International for his help in expanding the Syngress program. Joe Pisco,Helen Moyer,and the great folks at InterCity Press for all their help. vv 130_ASP_FM 6/19/01 2:57 PM Page vi 130_ASP_FM 6/19/01 2:57 PM Page vii Contributors Dale Booth is EngineX Networks’Chairman and CEO.He has more than two decades of telecommunications industry experience,including the role of Senior Vice President and Chief Operating Officer at Fujitsu Network Services,a division of Fujitsu Network Communications.Dale created the vendor-neutral services division and powered it to a 373 per- cent compound annual growth rate.He also served as Chief Information Officer of Fujitsu Network Communications.Prior to that,he held var- ious technical and management positions at InteCom,a PBX start-up specializing in converged voice and data platforms.Dale has an engi- neering degree from DeVry Institute and did post-graduate work at the University of Pennsylvania,Wharton School of Business.He serves on numerous boards and councils,including Daisytek International,the Texas Quality Foundation,and the International Engineering Consortium. Gary Palmatier is Vice President of Business Development and Solution Architecture for EngineX Networks Inc.He is responsible for defining markets,creating technical service solutions,and managing customer, partner,and alliance relationships.He has more than 18 years of telecom- munications industry experience.Previously,he was Director of Advanced Network Services at Fujitsu Network Services,where he established the professional services business unit and directed the division’s global profes- sional services efforts.Gary has a master’s degree in IS management from Aurora University,in Aurora,IL and a bachelor’s degree in industrial tech- nology from Southern Illinois University.Gary serves as Chairman of the Systems Integration Committee of the National Convergence Alliance. He is certified as an Oracle Master Systems Analyst and is a member of the IEEE.Gary has been a featured speaker at Argonne National Laboratory,professional societies,and industry symposiums on topics such as software engineering,innovation,and management systems.He has also taught electronics technology,programming languages,and networking at the college level. vii 130_ASP_FM 6/19/01 2:57 PM Page viii Matt Lyons (CCIE #1133) is the Director of Solution Architecture for EngineX Networks Inc.Matt has over 20 years of experience working with networking and IP.He has worked for such early network pioneers as Ungermann Bass,SynOptics Communications,Network General,and Nestar Systems,the first company to network the Apple II.After more than 7 years at Cisco Systems,and leveraging his international consulting experience,he has joined EngineX Networks to build a Solution Architecture group that is focused on large-scale carrier network issues and design.Matt lives in Fremont,CA. Kevin Murphy (CCNA,CSE) is the Director of Business Development for EngineX Networks Inc.Kevin is responsible for developing the part- nerships and alliances required to support EngineX Networks’advanced designs and deployments.Previously,Kevin served on the EngineX Design team as a Solution Architect and Engagement Manager.His areas of focus include VoIP,content networking,and VPN.He has also held var- ious business development and sales positions within the Infrastructure segment.Kevin holds a bachelor’s degree in business administration from the University of Southern California with an entrepreneur emphasis.He lives in San Francisco,CA. Aaron Davidson (CCNA) is a Solution Architect with EngineX Networks Inc.He creates infrastructure and data center design solutions. His specialties include security,load balancing,and implementation of var- ious vendors’equipment.Aaron’s background includes designing and securing several Silicon Valley dot.com ventures and working for numerous Internet service providers.Aaron lives in the East Bay and is working on his certifications and a music career. Mark Egan (CCNP,MCSE,MCP+I,CNE) is a Senior Solution Architect for EngineX Networks Inc.He provides technical leadership for the Solution Architecture team as well as support for the design and implementation of customer networks.Mark’s background includes working for Sprint-Paranet as a Technical Analyst and as a Consultant for Exxon.Mark Lives in Dublin,CA. viii 130_ASP_FM 6/19/01 2:57 PM Page ix Ben Tsui (CCNP,CCDA,MCSE,MCP+I,MBA) is a Senior Network Engineer with EngineX Networks Inc.He designs telecommunications infrastructures and implements network devices as well as the provision of local loop for transport deployment.His specialties include research,doc- umentation,and implementation.Ben’s background includes positions as Design Engineer for PacBell and a Network Engineer Specialist for SBC Datacomm.Ben lives in Fremont,CA.He is pursuing his master’s degree in telecommunications. ix