A S I S I N T E R N A T I O N A L Management System for Quality of Private Security Company Operations– Requirements with Guidance ANSI/ASIS PSC.1-2012 AMERICAN NATIONAL STANDARD ANSI/ASIS PSC.1-2012 an American National Standard M S Q ANAGEMENT YSTEM FOR UALITY OF P S C O – RIVATE ECURITY OMPANY PERATIONS R G EQUIREMENTS WITH UIDANCE A management systems approach for quality of private security services and the assurance of human rights Approved March 5, 2012 American National Standards Institute, Inc. ASIS International Abstract This Standard builds on the Montreux Document and the International Code of Conduct (ICoC) for Private Security Service Providers to provide requirements and guidance for a management system with auditable criteria for Quality of Private Security Company Operations, consistent with respect for human rights, legal obligations and good practices related to operations of private security service provider companies in conditions where governance and the rule of law have been undermined by conflict or disaster. It provides auditable requirements based on the Plan- Do-Check-Act model for third-party certification of private security service providers working for any client. ANSI/ASIS PSC.1-2012 NOTICE AND DISCLAIMER The information in this publication was considered technically sound by the consensus of those who engaged in the development and approval of the document at the time of its creation. Consensus does not necessarily mean that there is unanimous agreement among the participants in the development of this document. ASIS International standards and guideline publications, of which the document contained herein is one, are developed through a voluntary consensus standards development process. This process brings together volunteers and/or seeks out the views of persons who have an interest and knowledge in the topic covered by this publication. While ASIS administers the process and establishes rules to promote fairness in the development of consensus, it does not write the document and it does not independently test, evaluate, or verify the accuracy or completeness of any information or the soundness of any judgments contained in its standards and guideline publications. ASIS is a volunteer, nonprofit professional society with no regulatory, licensing or enforcement power over its members or anyone else. 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ASIS does not list, certify, test, inspect, or approve any practices, products, materials, designs, or installations for compliance with its standards. It merely publishes standards to be used as guidelines that third parties may or may not choose to adopt, modify or reject. Any certification or other statement of compliance with any information in this document shall not be attributable to ASIS and is solely the responsibility of the certifier or maker of the statement. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written consent of the copyright owner. Copyright © 2012 ASIS International ISBN: 978-1-934904-33-6 ii ANSI/ASIS PSC.1-2012 FOREWORD The information contained in this Foreword is not part of this American National Standard (ANS) and has not been processed in accordance with ANSI’s requirements for an ANS. As such, this Foreword may contain material that has not been subjected to public review or a consensus process. In addition, it does not contain requirements necessary for conformance to the Standard. ANSI guidelines specify two categories of requirements: mandatory and recommendation. The mandatory requirements are designated by the word shall and recommendations by the word should. Where both a mandatory requirement and a recommendation are specified for the same criterion, the recommendation represents a goal currently identifiable as having distinct compatibility or performance advantages. This management systems standard provides generic auditable criteria and informative guidance. About ASIS ASIS International (ASIS) is the preeminent organization for security professionals, with 38,000 members worldwide. ASIS is dedicated to increasing the effectiveness and productivity of security professionals by developing educational programs and materials that address broad security interests, such as the ASIS Annual Seminar and Exhibits, as well as specific security topics. ASIS also advocates the role and value of the security management profession to business, the media, government entities, and the public. By providing members and the security community with access to a full range of programs and services, and by publishing the industry’s No. 1 magazine – Security Management - ASIS leads the way for advanced and improved security performance. The work of preparing standards and guidelines is carried out through the ASIS International Standards and Guidelines Committees, and governed by the ASIS Commission on Standards and Guidelines. An ANSI accredited Standards Development Organization (SDO), ASIS actively participates in the International Organization for Standardization. The Mission of the ASIS Standards and Guidelines Commission is to advance the practice of security management through the development of standards and guidelines within a voluntary, nonproprietary, and consensus-based process, utilizing to the fullest extent possible the knowledge, experience, and expertise of ASIS membership, security professionals, and the global security industry. Suggestions for improvement of this document are welcome. They should be sent to ASIS International, 1625 Prince Street, Alexandria, VA 22314-2818, USA. Commission Members Charles A. Baley, Farmers Insurance Group, Inc. Jason L. Brown, Thales Australia Steven K. Bucklin, Glenbrook Companies, Inc. John C. Cholewa III, CPP, Mentor Associates, LLC Cynthia P. Conlon, CPP, Conlon Consulting Corporation Michael A. Crane, CPP, IPC International Corporation William J. Daly, Control Risks Security Consulting iii ANSI/ASIS PSC.1-2012 Lisa DuBrock, Radian Compliance Eugene F. Ferraro, CPP, PCI, CFE, Business Controls, Inc. F. Mark Geraci, CPP, Purdue Pharma L.P., Chair Bernard D. Greenawalt, CPP, Securitas Security Services USA, Inc. Robert W. Jones, Socrates Ltd Glen Kitteringham, CPP, Kitteringham Security Group, Inc. Michael E. Knoke, CPP, Express Scripts, Inc., Vice Chair Bryan Leadbetter, CPP, Bausch & Lomb Marc H. Siegel, Ph.D., Commissioner, ASIS Global Standards Initiative Jose M. Sobrón, United Nations Roger D. Warwick, CPP, Pyramid International Allison Wylde, London Metropolitan University Business School At the time it approved this document, the PSC.1 Standards Committee, which is responsible for the development of this Standard, had the following members: Committee Members Committee Chairman: Marc H. Siegel, Ph.D., Commissioner, ASIS Global Standards Initiative Committee Secretariat: Sue Carioti, ASIS International William Adkins, ESCOM Christopher Aldous, CPP, PSP, Into Services Ltd Lyle E. Alexander, CPP, A.R.M Specialists Ltd Jacob Allen, Security Contracting Network Thomas Allen, USAID Frank P. Amoyaw, LandMark Security Limited Raymond Andersson, Department of Defence - Australian Army Edgard Ansola, CISA, CISSP, CEH, CCNA, ASEPEYO Deborah Avant, University of California, Irvine William Badertscher, CPP, Georgetown University Pradeep Bajaj, Professional Industrial Security Management Academy Colin Baldwin, Sustainability Thomas Barnard, United States Attorneys' Office Earl Basse, FCMA, CPP, CFE, Basse & Associates Inc. Vladimir Batinic, CPO, G4S Secure Solutions (Canada) Ltd. Andy Bearpark, British Association of Private Security Companies Rene Beaulieu, CPP, SECURaGLOBE Solutions Inc. Christopher Beese, Olive Group Annyssa Bellal, Geneva Academy of International Humanitarian Law and Human Rights Frank Bellomo, Business Risks International Brian Bewley, MBA, Tactical Solutions International, Inc. iv ANSI/ASIS PSC.1-2012 Donald Bitner, CPP, Amgen Inge Black, CPP, CFE, CPO, CanAm Security Risk Group, LLC Dennis Blass, CPP, PSP, CFE, CISSP, Children's of Alabama Michael Bouchard, CPP, EOD Technology, Inc. (EODT) Jeffrey Bozworth, O'Gara Training & Services LLC Steve Brack, CPP, Noble Energy Doug Brooks, ISOA Anne-Marie Buzatu, Geneva Centre for the Democratic Control of Armed Forces (DCAF) James Cameron, Security Concepts Group Jeffrey Campbell, CPP, U.S. Environmental Protection Agency Chris Carter, RCDD, Affiliated Engineers Inc. Paul Caruso, J.D., LL.M., AlliedBarton Security Services John Casas, PSP, John Casas & Associates, L.L.C. Andrew Clapham, Geneva Academy of International Humanitarian Law and Human Rights Bruce W. Clark, TELUS Communications Dick Clarke, Hart Security Ltd Bob Cole, Minimal Risk Consultancy Mark Conder, Independent Consultant Ron Conlin, CPP, Eagles Eye Consultants Jerome Charles Conrad, U.S. Department of Homeland Security Peter Cook, Security Association for the Maritime Industry (SAMI) Kevin Coon, Baker & McKenzie LLP- Global Law Firm Hugues Costes, ArcelorMittal Georges Cowan, Business Continu-IT Partners Michael Crane, CPP, CFE, IPC International Corporation Jonathan Crook, University of Essex John Dalby, Marine Risk Management SA Peter Davidsson, Cikraitz AB David Davis, CPP, Northrop Grumman Renee de Nevers, Maxell School, Syracuse University Rebecca DeWinter-Schmitt, Amnesty International USA Mark DeWitt, J.D., Triple Canopy, Inc. William Dill, Independent Consultant J.C. Dodson, BAE Systems, Inc. Mark Domanski, CPP, PSP, TaylorMade-adidas Golf Company Bobby Dominguez, CPP, CISSP, PMP, CRISC, GSLC, PSCU Financial Services, Inc. Jack Dowling, CPP, PSP, JD Security Consultants, LLC André du Plessis, Geneva Centre for the Democratic Control of Armed Forces (DCAF) Johan du Plooy, CPP, Temi Group Lisa DuBrock, Radian Compliance Eelco Dykstra, M.D., IKP Inc. (USA) Nicholas Economou, MBA, Cablevision Systems Corporation v ANSI/ASIS PSC.1-2012 Michael Edgerton, CPP, Good Harbor Consulting, LLC Hassan Ellaw, CISA, CISSP, SSCP, Cisco Systems Heather Elms, Kogod School of Business, American University Thomas Engells, CPP, The University of Texas Medical Branch at Galveston David Feeney, AlliedBarton Security Services Mitchell Fenton, CPP, MAS, BGC Windom Fitzgerald, CPP, Pendulum Companies Nicolas Florquin, Small Arms Survey Mark Folmer, CPP, BECQ Group Cory Forer, PSP, Abraxas Corporation Jeremiah Frazier, CPP, CH2M HILL Peter French , CPP, SSR Personnel John Gargett, TRUSYS Mark Gaudette, CPP, LPC, Big Y Foods, Inc. Michael Goodboe, CPP, G4S Secure Solutions (USA), Inc. Tahlia Gordon, Office of the Legal Services Commissioner L. Earle Graham, CPP, G4S Secure Solutions (USA), Inc. Chris Greyling, Pan African Security Association (PASA) Kenneth J. Grossberger, CPP, Elite Investigations LTD Stuart Groves, United Nations Merlin Grue, PSP, Merlin Grue Investigative & Consulting Services Phillip Guffey, CPP, Roche Diagnostics Louis Gurvich, J.D., Gurvich Systems Inc./New Orleans Private Patrol Sid Hamid, CPP, U.S. DHS/TSA OST Suzanne Hart, Delaware Department of Transportation Thomas Haueter, Geneva Centre for the Democratic Control of Armed Forces (DCAF) Gary Hawkett, United Security Inc. Alison Hawks, King's College London Louise Henderson, Aegis Defence Services Limited Patrick Henderson, Protos Security Krista Hendry, The Fund for Peace Jerry Heying, CPP, International Protection Group, LLC Lisa Hole, UK Ministry of Defence J. B. Holeman, Oversight Inc. Robert Hulshouser, CPP, Urban Environmental Research Joshua Huminski, Aegis LLC William Imbrie, DynCorp International, LLC Fin Johnson, Ahtna Facility Services, Inc. Brian Kaye, CBCP, Global Response Center, LLC Mitchell Kemp, CPP, Cummins Inc. Louis-Philippe Kernisan, CPP, Professional Security Services, S.A. /APAS Graham Kerr, Hart Security Ltd. vi ANSI/ASIS PSC.1-2012 Randy King, DOD Contractors.org, LLC Christopher Kinsey, King's College London Glen Kitteringham, CPP, Kitteringham Security Group Inc. Tony Koren, Blue Hackle North America LLC Karl Kruse, University of California at Irvine Kenneth Kurtz, Steele International Misty Ladd, CPP, CPOI, Whelan Security Mark LaLonde, Canpro Global Billy Lamb, MBA, Stability Group Inc. Todd Landman, Institute for Democracy and Conflict Resolution, University of Essex Bill Lang, Independent Consultant Steven Lente, CPP, Securitas Security Services USA, Inc. Archie Lightfoot, G4S Risk Management Limited Tim Lindsey, CPP, Paradigm Security Services, Inc. Jeffrey J. Little, National Security Inspectorate Thomas Loree, CPP, U.S. Army Corps of Engineers Michael Love, CSC William Lutz Jr., NICET IV, Security On-Line Systems, Inc. Anthony Macisco, CPP, The Densus Group Steve Mark, Office of the Legal Services Commissioner Jonathan Marley, European Institute, London School of Economics Christopher Mayer, U.S. Department of Defense John McCaffery, Erinys International Allan McDougall, PCIP, CMAS, CISSP, CPP, Evolutionary Security Management Knut Erik Melstrom, Niscayah Nils Melzer, Center for Business and Human Rights, University of Zürich J. J. Messner, The Fund for Peace Paul Mitchell, GlobalEdge International Donald Moe, PPS, TCF Financial J. Scott Mooneyham, U.S. Department of State, Diplomatic Security Service Edgar Mosquera, Protection Resources International LLC Jim Neidig, Independent Consultant Loren Olson, PSP, JBA Consultants Andrew Orsmond, Human Rights First David Patterson, CPP, PSP, Steele International Rodney Pettus, The Jones Group Doug Petty, ITCLearn.com Richard Phillips, Edinburgh International Jason Pielemeier, U.S. Department of State, Bureau of Democracy, Human Rights and Labor Mark Porterfield, CPP, CPOI, CHS III, Whelan Security Werner Preining, CPP, CMAS, Interpool Security Ltd William Prentice, Marine Security Initiatives, Inc. vii ANSI/ASIS PSC.1-2012 Hugh Preston, 7 Bedford Row Mitch Price, CPP, Florida State Security Services, Inc. John Proctor, CGI Daniel Puente Pérez, Sociedad de Prevención de Asepeyo Mario Quijano, CPP, Electrolux Erik Quist, EOD Technology, Inc. (EODT) Ian Ralby, Ph.D., Security in Complex Environments Group, A|D|S Group, Ltd. George Reed, Ph.D., University of San Diego James Reese, TigerSwan Inc. Devin Reynolds, CPP, Consultant Kenneth Ribler, CPP, Senstar Inc. Robert Riddell, CPP, The Cadillac Fairview Corporation Ltd. Kristi Rogers, Aegis LLC Eric Rojo, Magination Consulting International Ronald Ronacher, PSP, CIPM, CMAS, Arup Christopher Ruff, CPP, Santos Vince Ruffolo, A&R Security Chris Sanderson, Control Risks Gavriel Schneider, CPP, MSEC, Dynamic Alternatives Craig Schwab, CPP, AlliedBarton Security Services Moshe Schwartz, Congressional Research Service Timothy Shellenberger, CPP, Hershey Entertainment & Resorts Matt Silcox, CPP, Independent Consultant Gary Silverthorn, Secure Solutions & Design, LLC Jeffrey Slotnick, CPP, PSP, Setracon, Inc. Nancy Slotnick, SPHR, GPHR, Setracon, Inc. José Miguel Sobrón, United Nations Eddie Sorrells, CPP, CHS IV, DSI Security Services Teresa Stanford, CPP, Security Engineers, Inc. Barry Stanford , CPP, AEG Timothy Sutton, CPP, CHSS, Securitas Security Services USA, Inc. Roger Sylvester, CPP, Ensign-Bickford Industries Laurie Thomas, University of Findlay Scott Thompson, Eagle Spirit Investigations LLC Christine Tumolo, U.S. Security Care, Inc. Michael Turner, ATP, CPS, Safe Passage Aviation Resources Jonathan van Beek, Wilson Security Karim Vellani, CPP, Threat Analysis Group, LLC Erika Voss, CBCP, CORM, MBCI, Amazon Colin Walker, Mclean Walker Security Risk Management Inc. Roger Warwick, CPP, UNI Scott Weber, CPP, Independent Consultant viii