Ambit Cable Modem U10C018 User(cid:146)s Guide Rev. 1.03 rd January 3 , 2008 Contents 1. BEFORE YOU BEGIN ......................................................................................................4 Understand the Cable Modem(cid:146)s Features....................................................................................................4 Contact Your Local Cable Operator............................................................................................................4 Prepare Your Area for Cable Modem Installation......................................................................................5 Gather Supplied and Required Items...........................................................................................................5 2. INSTALLING THE CABLE MODEM USING THE USB PORT ..................................6 Installing the Hardware ...............................................................................................................................8 Installing the Software Drivers.....................................................................................................................9 Installing the Software Drivers in Windows 98 SE Operating System........................................................9 Installing the Software Drivers in Windows Me Operating System..........................................................15 Installing the Software Drivers in Windows 2000 Operating System........................................................18 Installing the Software Drivers in Windows XP Operating System..........................................................22 Troubleshooting the USB Installation........................................................................................................24 Uninstalling the USB Driver.......................................................................................................................26 3. INSTALLING THE MODEM USING THE ETHERNET PORT..................................27 Installing the Hardware .............................................................................................................................27 Troubleshooting the Ethernet Installation.................................................................................................28 4. CABLE MODEM LEDS AND CONNECTORS ............................................................30 LEDs on the Front of the Modem ..............................................................................................................30 Connectors on the Back of the Modem.......................................................................................................32 5. WEB USER INTERFACE................................................................................................32 Accessing the Web User Interface..............................................................................................................32 User(cid:146)s Guide 2 Web User Interface Home Page.................................................................................................................35 Cable Modem Information ........................................................................................................................36 Cable Modem Status..................................................................................................................................37 Downstream................................................................................................................................................38 Upstream....................................................................................................................................................39 Upstream Burst..........................................................................................................................................40 Operation Parameters................................................................................................................................41 Event Log....................................................................................................................................................42 Use r(cid:146)s Guide 3 1. Before You Begin Your new cable modem provides high-speed access to the Internet by an active Internet Connection through your cable service provider. This user guide describes how to set up and use the cable modem. Before installing the cable modem, you should read this user guide to ensure proper cable modem operation. Understand the Cable Modem(cid:146)s Features Your cable modem has the following features to help you access and use the Internet: • Two-way design allows the cable modem to send and receive data over the cable television network. • Cable bandwidth allows data rates of up to 38 megabits per second (Mbps)*, which is faster than analog modems, integrated services digital network (ISDN), or asymmetric digital subscriber line (ADSL). • Using your cable line means that the cable modem is always on, always connected, and does not tie up your phone line. • Plug-and-play operation through universal serial bus (USB) ensures easy setup and installation. • Data Over Cable Service Interface Specification (DOCSIS¥) compliance ensures interoperability with DOCSIS compliant cable operators. • Windows Hardware Quality Labs (WHQL) certification ensures interoperability with Microsoft Operating Systems. *NOTE: Speeds may vary based on the following factors: • Computer equipment including available RAM and processor speed • Software applications utilizing your computer(cid:146)s resources • Network trafic depending on the time of day • Limitations set by your Cable Service Provider Contact Your Local Cable Operator Before installing you new cable modem, you must contact your local cable service provider to activate your Internet account. Be sure to have the cable modem(cid:146)s MAC address available, which can be found on the underside of the cable modem. User(cid:146)s Guide 4 Prepare Your Area for Cable Modem Installation Before installing your cable modem, you should first prepare your area. To do this: 1. Locate your cable outlet and ensure that it is located within proper distance of your cable modem and computer. Be sure not to bend the cable as this may strain the connector and cause damage. 2. Ensure that the temperature in the room where the cable modem will be operating is between 0 and 40(cid:176)C (32 and 104(cid:176)F) Gather Supplied and Required Items You will use a variety of items to install your cable modem. Some of the items are supplied with your cable modem. Supplied Verify that these items were included in the cable modem(cid:146)s package: • Cable modem • Power adapter • USB cable (1 .5m) • Ethernet cable (1. 8m) • CD containing USB drivers • This User(cid:146)s Guide Not Supplied Verify that these items are available before beginning the installation: • If using the cable modem(cid:146)s USB port: o A PC running Windows 98£ Second Edition (SE), Windows Me, Windows 2000, or Windows XP. The cable modem(cid:146)s USB setup does not support the Macintosh £ operating system, Windows 98 First Edition, and NT. o Windows 98 SE, Windows Me, Windows 2000, or Windows XP CD or diskettes. o An active USB port on your PC. • If using the cable modem(cid:146)s Ethernet port: o A PC running Windows 95 (or later) operating system or a Macintosh computer running system 7.6 (or later) operating system o An active Ethernet port on your PC or Macintosh User(cid:146)s Guide 5 Be sure to follow the instructions provided for the port that you want to use. Using the USB port allows you to install the cable modem faster and easier than using the ethernet port, because you do not have to install and configure a network interface card (NIC). USB, however, only enables you to connect one computer to the cable modem. Using the ethernet port allows you connect multiple computers to a cable modem through the use of additional equipment that is not included. Please contact your cable service provider for more information on using multiple computers. 2. Installing the Cable Modem Using the USB Port This chapter explains the process of installing your cable modem using the USB port. First, you will install the hardware (cable modem, USB cable, coax cable, and power adapter). You will then install the cable modem drivers and verify that the computer USB port is functioning properly. NOTE: The cable modem(cid:146)s USB setup does not support the Macintosh£ operating system, Windows 95 & NT. Installing the Software Drivers Before Hardware Connection CAUTION: You should run the (cid:147)Setup.exe(cid:148) program first before you connect the USB cable to the PC. To install the USB drivers using the Windows operating system: 1. Double click the Setup.exe program in the CD. 2. You will see the following Welcome screen. U ser(cid:146)s Guide 6 3. Click Next. You will see the following Start Copying Files screen. 4. Click Next. You will see the following screen. User (cid:146)s Guide 7 5. Click Finish. Now you can install the hardware. Installing the Hardware This section explains how to connect the cable modem to the computer, wall outlet, and electrical outlet. To install the hardware: 1. Power off the computer 2. Connect one end of the coaxial cable to the cable modem(cid:146)s cable connector. Connect the other end of the coaxial cable to the cable wall outlet. Be sure not to bend or over tighten the cables as this may strain the connector and cause damage. If you plan to connect the cable modem and television to the same wall outlet, you must use a cable line splitter (not included). 3. Connect one end of the USB cable to the cable modem(cid:146)s USB port and the other end of the cable to the USB port on the PC. 4. Plug the cable modem(cid:146)s power adapter into the cable modem(cid:146)s power jack and into a wall outlet or surge protector. 5. You are now ready to install the software drivers. User(cid:146)s Guide 8 Installing the Software Drivers This section explains how to install the software drivers that your PC requires for the cable modem to operate. Installing the Software Drivers in Windows 98 SE Operating System CAUTION: You must install the drivers located on the CD that ships with your cable modem. If you use the default Windows-supplied software drivers, you will not be able to properly install the cable modem. To install the cable modem software drivers using the Windows 98 operating system: 1. Power on your PC. After your computer boots, Windows detects the cable modem. The Found New Hardware screen appears, followed by the Add New Hardware Wizard screen. 2. Insert the CD into the PC(cid:146)s CD-ROM drive and click Next. You will see the following screen. User(cid:146)s Guide 9 3. Select Search for the best driver for your device (Recommended). Then select Next. You will see the following screen. 4. Check the CD-ROM drive check box and verify that the CD is in the CD-ROM drive. Click Next to have Windows search for the necessary driver files. You will see the following: User(cid:146)s G uide 10