ALI-HVR5016H 16-Channel HD-TVI Digital Video Recorder User Manual Products: ALI-HVR5016H PLEASE READ THIS MANUAL BEFORE USING YOUR SECURITY SYSTEM, and always follow the instructions for safety and proper use. Save this manual for future reference. ALI-HVR5016P_RM 10/02/14 Do not expose this appliance to rain or moisture. Operate this device only in environments where the temperature or  humidity is within the recommended range. Operation at extreme temperatures or in very high or low humidity levels CAUTION may cause electric shock and shorten the life of the product. FCC Caution: To assure continued compliance, use only shielded interface cables when connecting to computer or  peripheral devices. Any changes or modifications not expressly approved by the party responsible for compliance could CAUTION void the user’s authority to operate this equipment. This equipment has been tested and found to comply with the limits for a Class “A” digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the NOTE equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. LEGAL NOTICE Observint Technologies (Observint) products are designed to meet safety and performance standards with the use of specific Observint authorized accessories. Observint disclaims liability associated with the use of non-Observint authorized accessories. The recording, transmission, or broadcast of any person’s voice without their consent or a court order is strictly prohibited by law. Observint makes no representations concerning the legality of certain product applications such as the making, transmission, or recording of video and/or audio signals of others without their knowledge and/or consent. We encourage you to check and comply with all applicable local, state, and federal laws and regulations before engaging in any form of surveillance or any transmission of radio frequencies. Alibi and the Alibi logo are trademarks of Observint. Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Android is a trademark of Google Inc. Use of this trademark is subject to Google Permissions. Apple, iPhone, iPod touch, and iPad are registered trademarks of Apple Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Observint disclaims any proprietary interest in trademarks and trade names other than its own. No part of this document may be reproduced or distributed in any form or by any means without the express written permission of Observint, Inc. © 2014 by Observint Technologies. All Rights Reserved. 11000 N. Mopac Expressway, Building 300, Austin, TX 78759 For Sales and Support, contact your distributor. ii SAFETY INSTRUCTIONS Regulatory information FCC information FCC compliance: This equipment has been tested and found to comply with the limits for a digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. FCC conditions This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. Preventive and Cautionary Tips Before connecting and operating your device, please be advised of the following tips: • Ensure unit is installed in a well-ventilated, dust-free environment. • Unit is designed for indoor use only. • Keep all liquids away from the device. • Ensure environmental conditions meet factory specifications. • Ensure unit is properly secured to a rack or shelf. Major shocks or jolts to the unit as a result of dropping it may cause damage to the sensitive electronics within the unit. • Use the device in conjunction with an UPS if possible. • Power down the unit before connecting and disconnecting accessories and peripherals. • A factory recommended HDD should be used for this device. • Improper use or replacement of the battery may result in hazard of explosion. Replace with the same or equivalent type only. Dispose of used batteries according to the instructions provided by the battery manufacturer. Safety Instructions Read these instructions and keep them in a safe place for future reference. • Please refer all work related to the installation of this product to qualified service personnel or system installers. • Do not operate the appliance beyond its specified temperature, humidity or power source ratings. • Place the unit on a flat surface not prone to vibration or impact. • Use the appliance at temperatures between 14 °F ~ 131 °F (-10 °C ~ +55 °C) and relative humidity below 90%. The input power source for this appliance is between 100 ~ 240 Vac, 47 ~ 63 Hz. ALI-HVR5016H HD-TVI DVR User Manual iii • Install the unit away from heat sources such as radiators, heat registers and stoves. • Installation of the unit near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding the terminal does not exceed the above mentioned temperature range. • Handle hard disk drives with care. — It is possible to damage hard drives if they are moved while the DVR is powered on. To allow the hard drive to spin down and park its heads, wait at least 10 seconds after disconnecting power before moving the unit. — To avoid shock and vibration damage to the internal hard drive, do not move the unit while it is plugged in. — Protect hard disk drives from static electricity. — Do not stack hard disk drives or keep them upright. — Do not use an electric or magnetic screwdriver to install hard disk drives. • Do not place the unit in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. • Protect the power cord from being stepped on or pinched particularly at plugs and the points where they exit from the apparatus. • Do not drop metallic parts through slots. This could permanently damage the appliance. Turn the power off immediately and contact qualified service personnel for service. • Handle the appliance with care. Do not drop or shake, as this may damage the device. • Do not expose the appliance to water or moisture, nor try to operate it in wet areas. Do not install the unit in an area where condensation occurs. Do not operate with wet hands. Take immediate action if the appliance becomes wet. Turn the power off and refer servicing to qualified service personnel. Moisture may damage the appliance and also cause electric shock. • Do not use strong or abrasive detergents when cleaning the surfaces of this product. When dirt is hard to remove, use a mild detergent and wipe gently. • Do not overload outlets and extension cords. Electric shock or fire may result. • Save your system configuration. • Distributing, copying, disassembling, reverse compiling, reverse engineering, and exporting, in violation of export laws, the software provided with this product is expressly prohibited. iv TABLE OF CONTENTS Table of Contents SECTION 1 Systems Overview ...................................................................1 1.1 DVR Controls, connectors and indicators .................................................3 1.1.1 Remote control ..................................................................8 1.1.2 Mouse control ...................................................................9 1.1.3 Soft keyboard ..................................................................10 SECTION 2 Installing the System ...............................................................11 2.1 Getting Started: Unpacking the Equipment .............................................11 2.2 DVR installation general guidelines ....................................................12 2.2.1 Installing an HDD in the DVR .....................................................12 2.2.2 DVR Placement ................................................................12 2.3 Connecting alarm devices to the DVR ..................................................13 2.3.1 Wiring alarm inputs to the DVR ...................................................13 2.3.2 Wiring alarm outputs to the DVR ..................................................13 2.4 Install a monitor, mouse, power .......................................................14 2.5 Camera installation .................................................................15 2.5.1 General Guidelines ..............................................................15 2.5.2 Install cameras .................................................................16 2.6 Connecting it together – initial system setup ...........................................16 2.6.1 Using the Wizard for basic configuration setup ......................................17 2.7 Access the Menu system .............................................................25 2.8 Customize camera configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 2.8.1 Adding analog (CCTV and HD-TVI) cameras to the DVR ...............................28 2.8.2 Configure analog cameras - basic adjustments ......................................28 2.8.3 Camera Video Tampering setup ...................................................35 2.8.4 Camera Video Loss setup .........................................................37 2.9 Video Quality Diagnostics ............................................................40 2.9.1 Check video quality manually ....................................................42 2.10 Configuring HDD settings ............................................................43 2.10.1 Checking HDD status ............................................................43 2.10.2 Network Storage ...............................................................43 2.10.3 Configuring the HDD ............................................................44 2.10.4 Configuring HDD Group mode ....................................................45 2.10.5 HDD Detect ....................................................................47 2.11 Configuring Exception Alarms .........................................................50 ALI-HVR5016H HD-TVI DVR User Manual v TABLE OF CONTENTS SECTION 3 Startup, Shutdown, Reboot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 3.1 Starting Up, Shutting Down and Rebooting the DVR ......................................52 3.1.1 Startup .......................................................................52 3.1.2 Shutdown .....................................................................52 3.1.3 Rebooting the DVR .............................................................53 SECTION 4 Live View Interface .................................................................54 4.1 Quick Setting Toolbar ................................................................55 4.2 Live View pop-up menu ..............................................................56 4.2.1 Live View settings ..............................................................57 4.3 Channel-Zero Encoding ..............................................................59 SECTION 5 Record, Playback and Video Backup ...................................................61 5.1 Configuring record settings ...........................................................62 5.1.1 Setting camera Record Parameters ................................................62 5.1.2 Configuring Record schedule .....................................................64 5.1.3 Configuring Motion Detection Recording ...........................................67 5.1.4 Manual record .................................................................70 5.1.5 Configuring HDD Group for Recording ..............................................72 5.1.6 Files Protection .................................................................73 5.2 Playback ...........................................................................75 5.2.1 Instant playback by channel ......................................................75 5.2.2 Playing back video by channel ....................................................76 5.2.3 Playing Back by Time ............................................................78 5.2.4 Playback by Event Search ........................................................79 5.2.5 Playback by Tag ................................................................82 5.2.6 Playback using System logs ......................................................85 5.2.7 Playing Back an external file .....................................................87 5.2.8 Auxiliary Functions - Playback frame by frame ......................................88 5.2.9 Auxiliary Functions - Reverse Playback of Multi-channel ..............................89 5.2.10 Digital Zoom ...................................................................90 5.3 Backing up Record Files - Export .......................................................91 5.3.1 Export by video search ..........................................................91 5.3.2 Export by Event Search ..........................................................95 5.3.3 Exporting Video Clips during playback .............................................98 SECTION 6 Managing User Accounts ...........................................................102 6.1 Deleting a user account .............................................................106 vi TABLE OF CONTENTS 6.2 Editing a user account ..............................................................106 SECTION 7 Network Settings .................................................................108 7.1 Configuring General Settings ........................................................108 7.2 Configuring Extranet Access .........................................................109 7.3 Configuring NTP Server .............................................................110 7.4 Configuring Multicast ...............................................................111 7.5 Configuring RTSP ..................................................................112 7.5.1 Configuring Server and HTTP Ports ...............................................112 7.6 Configuring Email ..................................................................113 7.7 Configuring UPnP™. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 SECTION 8 System Maintenance ..............................................................116 8.1 System Information ................................................................116 8.2 Log Information ...................................................................116 8.2.1 Log Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116 8.2.2 Log Export ....................................................................118 8.3 Import / Export system configuration .................................................119 8.4 Upgrade Firmware .................................................................121 8.5 Default ...........................................................................123 8.6 Net Detect ........................................................................124 8.6.1 Checking Network Traffic .......................................................124 8.6.2 Testing Network Delay and Packet Loss ...........................................124 8.6.3 Exporting Network Packet ......................................................125 8.6.4 Checking the network status ....................................................126 8.6.5 Checking Network Statistics .....................................................128 SECTION 9 PTZ Controls ......................................................................129 9.1 Matching the RS-485 DVR interface to the PTZ camera ...................................129 9.2 PTZ Control Panel ..................................................................131 9.2.1 The PTZ Live View menu ........................................................132 9.3 Setting PTZ Presets, Patrols and Patterns ..............................................133 9.3.1 Customizing Presets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133 9.3.2 Calling Presets ................................................................135 9.3.3 Customizing Patrols ............................................................136 9.3.4 Calling Patrols .................................................................137 9.3.5 Customizing Patterns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138 9.3.6 Calling Patterns ...............................................................139 ALI-HVR5016H HD-TVI DVR User Manual vii TABLE OF CONTENTS 9.4 Setting Linear Scan Limit ............................................................140 9.4.1 Calling a Linear Scan ...........................................................141 9.4.2 One-touch Park ...............................................................142 SECTION 10 Remote Access ....................................................................143 10.1 Remote login ......................................................................143 10.2 Remote Live View screen ............................................................146 10.3 Remote Playback screen ............................................................148 10.4 Remote Log screen .................................................................150 10.5 Remote Configuration screen ........................................................151 SECTION 11 Cleaning .........................................................................153 SECTION 12 Specifications ....................................................................154 APPENDIX A Glossary .........................................................................156 APPENDIX B FAQ .............................................................................157 APPENDIX C HDD Installation ..................................................................158 C.1 DVR compatible HDDs ..............................................................158 C.2 HDD Installation ...................................................................158 APPENDIX D Troubleshooting ..................................................................163 12.1 DVR Troubleshooting ...............................................................163 12.1.1 No image displayed on the monitor after the device is starting up normally ............163 12.1.2 DVR beeps after startup ........................................................163 12.1.3 Live view freezes when video outputs locally ......................................164 12.1.4 Live View audio has poor quality .................................................164 12.1.5 Image freezes during playback of single or multiple cameras .........................165 12.1.6 “No record file found” message appears after search ...............................166 12.2 Troubleshooting the Remote Control ..................................................166 viii SECTION 1: SYSTEM OVERVIEW SECTION 1 Systems Overview Congratulations on purchasing your new HD-TVI DVR security system! Your system includes the following key features: General • Supports HD-TVI and analog cameras through backpanel connectors • Connectable to the Coaxitron camera/dome with long transmission distance • Supports Alibi IP cameras across a LAN • Each video channel supports dual-stream. Main stream supports up to 1080p resolution. Substream supports up to 960H resolution • Independent configuration for each channel, including resolution, frame rate, bit rate, image quality, etc. • Encoding for both video stream and video and audio stream; audio and video synchronization during composite stream encoding; • Watermark technology Local Monitoring • Simultaneous HDMI and VGA resolutions up to up to 1920 x 1080, and CVBS monitor output • 1/4/6/8/9/16 screen live view is supported, and the display sequence of screens is adjustable; • Live view screen can be switched in group and manual switch and automatic cycle live view are also provided, the interval of automatic cycle can be adjusted • Quick setting menu is provided in Live view • The selected live view channel can be shielded • Motion detection, video-tampering detection, video exception alarm and video loss alarm functions • Privacy masking • Several PTZ protocols supported; PTZ preset, patrol and pattern • PTZ zoom in/out by clicking the mouse; PTZ tracing by dragging mouse HDD Management • Supports up to 4 internal SATA hard disk drives, with a maximum of 4TB storage capacity in each drive • 8 network disks (8 NAS disks, or 7 NAS disks+1 IP SAN disk) can be connected • Supports HDD S.M.A.R.T. and bad sector detection. • Supports eSATA disk for recording or backup • Supports HDD group management • Supports HDD standby function • HDD property: redundancy, read-only, read/write (R/W) • HDD group management • HDD quota management; different capacity can be assigned to different channels ALI-HVR5016H HD-TVI DVR User Manual 1 SECTION 1: SYSTEM OVERVIEW Recording and Playback • Holiday recording schedule configurable • Cycle and non-cycle recording modes • Normal and event video encoding parameters • Multiple recording types: manual, normal, alarm, motion, motion or alarm, motion and alarm • 8 recording time periods with separated recording types • Pre-record and post-record for motion detection triggered recording, and pre-record time for schedule and manual recording • Searching record files by events (alarm input/motion detection) • Customization of tags, tag search and playback • Locking and unlocking record files • Local redundant recording • Search and playback of record files by channel number, recording type, start time, end time, etc. • Smart search for the selected area in the video when playback • Zoom in for any area during playback • Reverse playback of multi-channel recordings • Supports pause, fast forward, slow forward, skip forward, and skip backward during playback, mouse control of the progress bar • Up to 16 channels synchronous playback at 1080P Backup • Export video data to USB , SATA or eSATA device • Export video clips during playback • Management and maintenance of backup devices Alarm and Exception • Configurable arming time of alarm input/output • Alarm for video loss, motion detection, tampering, abnormal signal, video input/output standard mismatch, illegal login, network disconnected, IP confliction, record exception, HDD error, and HDD full, etc. • Alarm triggers full screen monitoring, audio alarm, notifying surveillance center, sending email and alarm output • Automatic restore when system is abnormal Other Local Functions • Operable by front panel, mouse and remote control • Manual and automatic video quality diagnostics • Three-level user management; admin user is allowed to create many operating accounts and define their operating permission, which includes the limit to access any channel • General and specific log search and export • Manually trigger and clear alarms. 2