AGILIZING THE ENTERPRISE Collaborative Leadership, Dynamic Strategy, and Organizational Flexibility AGILIZING THE ENTERPRISE Collaborative Leadership, Dynamic Strategy, and Organizational Flexibility JOSEPH RAYNUS Android™ is a trademark of Google LLC. Apple® is a registered trademark of Apple Inc. Cisco® is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. General Electric (GE®) is a trademark of General Electric Company. Gmail™, Google Maps™, and Google Chrome™ are trademarks of Google LLC. © 2018 Google LLC. All rights reserved. The IKEA® logo and IKEA® wordmark are registered trademarks of Inter IKEA Systems B.V. The Kodak® trademark, logo and trade dress are used under license from Kodak. Microsoft® is a registered trademark of the Microsoft Corporation. NOKIA® is a registered trademark and service mark of Nokia, Inc. UBER™ is a trademark of Uber Technologies, Inc. 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Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com Dedication To my wife, Gail vii Contents Dedication vii Contents ix Foreword xi Preface xiii Acknowledgments xv About the Author xvii 1 Meeting at the Airport 1 2 Searching for Answers in History 13 3 Searching for the Age of Agility 35 4 Searching in Change Management 49 5 Searching in Strategic Leadership 71 6 Searching for Agile Organizations 95 7 Searching for Agile Leadership Qualities 133 8 Searching for Problem Solving and Decision Making 153 9 Searching for Innovation 199 10 Moving to the Age of Agility 223 Index 237 ix Foreword Joe Raynus often stops by my offi ce, plops himself down in a chair, and with a twinkle in his eyes makes a controversial statement to see how I will respond and to get the conversation going. He loves to discuss business theories to probe what works in what context. He will argue using his vast knowledge of the theories and his industry experience. His stories usually make me laugh, but I also usually learn something new. I am happy to see that Joe has used this “approach” in his new book, Agilizing the Enterprise: Collaborative Leadership, Dynamic Strategy, and Organizational Flexibility—a book that tells stories but also gives information. Th e book does not just discuss agility, however, but also covers how agility is tied into dynamic strategies, dynamic capabilities, organizational change, and change management. Th e information part of the book demonstrates how one theory cannot be used in isolation from others and then goes on to discuss how to apply them in the real world. To work, this requires deep knowledge of the pros and cons of each theory, experience to understand the challenges of imple- menting the theories, and empathy for human nature as to how people actually behave in organizations. Joe can do this because of his experience as both a teacher and a consultant to many organizations. Th e style Joe uses in imparting this information is a story as in a novel. Th is allows him to romp through ancient history, philosophy, and science, as well as to use business examples. Th e read is breezy, easy, and fun. But, you will learn something new, just as I do in our offi ce conversations. — John H. Friar Executive Professor of Entrepreneurship D’Amore-McKim School of Business Northeastern University Boston, MA xi