Praise for The Joy in Business Joy Baldridge has an infectious enthusiasm blended with a wealth of business experience, and she has delightfully brought the two together in The Joy in Business. Some of her wisdom pearls were acquired early in life from her successful businessman-continuous-learner dad, and the rest from a lifetime of observing the human condition in corporate America and beyond. Whether it’s learning about the “Purple Break” as a means of reenergizing body and soul or “salting the hay”—a metaphor for creative adaptation “you will find The Joy in Business a delightful guide to a better, happier, and more effective tomorrow.” Charles V. Firlotte, president and CEO, Aquarion Water Company “We saw a $500k ROI in the first two weeks because what Joy teaches actually worked in the field from the very first day. Joy—s background as a linguist, combined with her personal success in sales, lends credence to her real-world strategies, which were easily adopted by our team.” Angela Kreps, vice president, strategic business, Sekisui XenoTech, LLC “If you want great advice that you can actually apply to your own life to make it even better, The Joy in Business is a must-read. I loved reading this book! This is not just an ordinary book that regurgitates what you—ve heard in the past; this book offers great actionable tips that you can apply immediately to your own life to make it even better! I especially liked the Purple Break. I—m using that! I also really like how the book sounds. The way it—s written makes it sound like Joy is talking to me personally.” Nick “Sunshine” Tokman, seen on Deadliest Catch, and celebrity keynote speaker “For me, Joy—s delightful book, The Joy in Business, is like a bowl of bites of positivity. Using her “Flip and Point” method, you don—t have to eat the whole bowl at once; just take a bite when you feel the need. The ideas and tips in this book are quick and effective attitude boosters. Joy does it again!” Joe Calloway, author, The Leadership Mindset “I have known Joy for several years. I hired her to coach and train our management team. Joy—s advice is spot on. She not only motivated my group but led them down a path we had never been on. We like what she did so much we worked with her to develop a whole new management training program completely customized for our group. The results where staggering. She moved the needle. We got our managers to another level. I couldn—t have been more pleased. Joy is an outstanding and true person. She comes from a place where other speakers/authors don—t and helps all immeasurably with her innovative tools.” Kent Hanley, CEO, Coldwell Banker Howard Perry and Walston “We engaged Joy Baldrige at The Bermuda Tourism Authority—s very first team strategy meeting. As a “start-up” we wanted to establish a culture that was positive, entrepreneurial, collaborative, and flexible. Her half-day session helped our team to understand their varied communication and work styles as well as cement a standard of tolerance, versatility, and cooperation. Her energy is exciting, and her method of delivery is designed to reach every level of an organization. Some of the concepts that Joy introduced to our team during that session are still being used today as keystones in our organization. In Joy—s book you will experience firsthand what we did in our meeting, and you will achieve powerful results!” Willa Douglas, human resource manager, Bermuda Tourism Authority “If you apply all of Joy—s messages during your working day, you will be very successful and happy.” Chris Bailey, PwC director of people and organization, president of the CISHRP “This is a book to keep close by and read repeatedly. Each chapter empowers me to have a positive outlook in my everyday interactions —whether it—s at work in the hospital, in a business meeting, or communicating with friends and family. Chapter 27 was especially helpful when it comes to putting things in perspective and has kept me from overreacting over and over again. AFA!!! (Chapter 2).” Mary Schweikert, RN, BSN|Research Nurse Auditor, HonorHealth Research Institute Institute “The Joy in Business is packed with valuable and easy-to-implement strategies from Joy Baldridge, one of the most respected trainers and speakers in the field. Written with good humor in an easy-to-read format, it combines gems of practical advice with a load of positivity. This is a unique management book that you will be referring to again and again.” Inga Masjule, co-founder, HR Revolution Inc., and former global executive HR director, Walkers “I use the Plus, Plus, Dash and so many of Joy—s techniques daily. She creates the most useful and lasting tools to succeed in business and life. Her wisdom lasts a lifetime!” Kelly Givas, director of Media Relations, Davis Gonthier, Inc., formerly of Architectural Digest “Joy Baldridge—s techniques and strategies are invaluable across all industries. As someone who works in network television, my day moves rapidly and is ever changing at a moment—s notice. Joy—s concept of flexibility and adaptability is a vital skill to have to maintain relationships and keep the ship moving at full speed. This book speaks to those just graduating college, as well as those at the top of their careers. After reading this book it is not something you are going to want to put on the shelf. It is a tool that can be kept within arm—s reach in your office to save time and increase profit/productivity daily. You can instantly implement the language Joy shares with your employees or co-workers to work better and happier. If you live the words and techniques in The Joy in Business, I have no doubt that you will find even more success in your work and life. Joy is truly a powerhouse business expert.” Will Hart, Unscripted Series and Specials, TNT/tbs, Turner Broadcasting System, Inc. “Joy was wonderful on the TEDx she did for us at UCCI. Her scores were off the charts. The audience absolutely loved her. (But of course!) In her book, The Joy in Business she shares her awesome advice and her vibrant personality with the reader, who will benefit greatly.” JD Mosley-Matchett, Ph.D. UCCI “The Joy in Business helps you assess your career energy. It provides useful ways to get rid of negativity and energize yourself. It helps you figure out where you are falling short and how to do the new things at work to make you happier and more productive.” Joann Flynn, MS, CNS, CNC, associate director of sales enablement, IQVIA “This book is out of this world fantastic! I love it! It pumped me up, made me smile, gave me energy and blew me away!” Daryl Gross, teacher at The Meadows School, Las Vegas “As a writer on the late-night talk show The Arsenio Hall Show, I was required to write twenty-five jokes each day before noon. Each of Arsenio—s other eleven writers on the staff did the same. The best of the jokes made up that night —s opening monologue. The monologue was a conglomeration of fine-tuned comedic takes on weekly news topics that together formed a 12-minute entertaining and informed look at the world that week. Likewise, The Joy in Business is comprised of informative knowledge nuggets presented in a humorous way … the difference being that The Joy in Business can be passed down to your kids as a potential life-changing vehicle, whereas my old Arsenio Hall Show scripts are good for only one thing ... as a fun excuse for my kids to play with my shredder. The Joy in Business provides inspirational victories for us that will help us along the road of life. The overall result is a life-changing experience for the reader.” Art Sears, president, The Art Sears Company/Radio Guest Quest “It is always so wonderful to reflect on your teachings and to remember the impact they have! These concepts apply to life—s situations in many cases and not just to business. The points that you suggest can help you manage the challenging people and situations in the selling of yourself and your ideas in the world. They can provide a better feeling about how one handles work and life. I am a much better person when I used these ideas daily!” Cindy Rewerts, MS, director of the CMO, Roivant Pharma for Roivant Sciences “Joy Baldridge is one of the most incredible people I have ever met. Joy is the perfect person to have written The Joy in Business because whatever she does in life, be it business, family, having fun with friends, she does it with great, deep, sincere, genuine joy.” Mark Riesenberg, owner/founder, Human Resources Unlimited “Joy Baldridge is something else! She is funny and smart. Joy was the opening keynote speaker for our convention. Her message resonated with all who attended. This book will make a significant difference in the lives of all who read it.” Gayla Guignard, chief strategy officer, The Alexander Graham Bell Association for the Deaf and Hard of Hearing “When I was seeking an outside keynote speaker, Joy immediately responded to my online submission requesting a speaker on the topics of Time Management and Effective Communication Skills. Joy called me personally to learn more about the Society of Financial Examiners. She had some actionable techniques that she tailored in her presentations based on the audience members— background. What a pleasure it was to have Joy as our guest speaker at our Career Development Seminar. The information you will discover within the pages of The Joy in Business will significantly impact your work and life.” Colette Hogan Sawyer, CFE, CPM, MSA, MCM, co-chair, CDS Program Committee, The Society of Financial Examiners (SOFE) “What a fabulous resource for business professionals, entrepreneurs, and just about anybody, everywhere! A must read! What a terrific compilation of unique and inspirational ideas to help grow your business and live a more positive, productive, and profitable life! All of Joy—s advice, tools, and techniques are very creative and easy to implement. I have had the pleasure of working with Joy professionally and personally for many years, and I know firsthand that she completely opens her arsenal of treasures that has grown her own very successful global speaker/consulting business. Joy is the real deal. Her joyful, energetic spirit exudes on the pages with her golden nuggets of inspiration! The Joy in Business: Innovative Ideas to Find Positivity (and Profit) in Your Daily Work Life is sure to remain an inspirational tool on your desk for years to come!.” Lisa Lelas, bestselling author of Simple Steps: 10 Weeks to Getting Better Control of Your Life and the Simple Steps book series, speaker/productivity consultant and founder of Bestseller Bootcamp. The Joy in Business Innovative Ideas to Find Positivity (and Profit) in Your Daily Work Life Joy Baldridge Cover design: Paul McCarthy Copyright © 2019 by John Wiley & Sons, Inc. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. 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ISBN 9781119528579 (Hardcover) ISBN 9781119528562 (ePDF) ISBN 9781119528555 (ePub) This book is dedicated with love to Bill, Wilson, Mackenzie, Jonas, Kelly, Haley, Will, Jesse, Lucky, and Winter McAlarney, Lila and Ken Baldridge, and YOU, for continuing to bring more joy to the business world by being in it and positively contributing to it. Don’t Read This Book No time to read while on the go? Why read, when you can Flip and Point? The Flip and Point The Flip and Point is an innovative way to get quick tips fast. It randomly provides you with useful ideas that you were meant to receive because it is a universe connection versus a deliberate act. I discovered the value of the Flip and Point when I was preparing for a presentation and, with seconds to spare, I flipped and pointed to a section of a reference book. Voila, I found a very useful idea that I still use today. Why pressure yourself to read a whole book when you can find quick, tangible tools you can immediately use by flipping and pointing? Give it a try now. Flip the pages of this book. (You can close your eyes while doing this if you wish.) Point to a word on a page, then read the paragraph. See if it speaks to you. If so, great! If not, flip and point again. Three flip and points is a good amount to do to get some fresh ideas. Of course, you can also read this book the traditional way, one page at a time. It is designed to be reader-friendly with brief chapters and inspirational quotes. Please let me know your favorite ‘Golden Nuggets’ that you discover along the way via email: [email protected].