Why a Cookie Program? Welcome to the 100th anniversary of the Girl Scout Cookie Program!!! For nearly 100 years, Girl Scouts and their enthusiastic supporters have helped ensure the success of the iconic annual cookie sale—and they’ve had fun, developed valuable life skills, and made their communities a better place every step of the way. You, our amazingly dedicated Juliette cookie parents, do so much more than just run a sale. People like you ensure that Girl Scouts have been able to earn the funding they need to make their programmatic desires and dreams become a reality for 100 years! It’s been this way since the beginning! You the Juliette cookie parent are responsible for so much. The paper work and money management alone is a full time job for the length of the sale. You have to become a mediator, moderator, financial guru, banker, inventory control expert, and above all learn the true meaning of patience. Never lose sight of the most important thing for which you, the Juliette parents, are responsible for, that is your Girl Scouts! They are always first and foremost! Help them reach their goals, help them realize their dreams, help guide them to be the best they are destined to be. It’s 50(ish) days that teach her that CAN is so much better than CAN’T. YOU teach her this life lesson through your diligence and your presence. When a girl learns she can believe in herself and succeed, reach her goals, you give her the ability to survive all that life may throw at her. Your Juliette Product Sales Specialist is standing by your side to walk you through this sale. It may get confusing, it may frustrate you, but you are never standing there alone. Utilize this guide, your contract, the Juliette blog page, and your mentor. - We promise the answers are there for you. For those of you who might get lost due to our special cookie vocabulary, we put a glossary at the back of this guide for you. We wish you success in this 100th year of the cookie sale and always. What’s Inside? Why a Cookie Program? ......................................................................................................................................................................................................................... 1 What’s Inside? ......................................................................................................................................................................................................................................... 1 2017 Cookie Program Calendar ............................................................................................................................................................................................................. 2 Your Contact Person: Product Sales Juliette Specialist ......................................................................................................................................................................... 3 Your Role: Juliette Guardian ................................................................................................................................................................................................................... 3 Where to Get What You Need ................................................................................................................................................................................................................ 3 Sales Materials ........................................................................................................................................................................................................................................ 4 First Things First ..................................................................................................................................................................................................................................... 4 Cookie Basics ......................................................................................................................................................................................................................................... 4 Juliette Initial Orders ............................................................................................................................................................................................................................... 6 MEGA DROP .......................................................................................................................................................................................................................................... 7 Cookie Cupboards .................................................................................................................................................................................................................................. 7 Cookie Storage ....................................................................................................................................................................................................................................... 8 COCO Command .................................................................................................................................................................................................................................... 8 Rewards & Proceeds .............................................................................................................................................................................................................................. 9 Sale Starts: January 29th, 2017 ............................................................................................................................................................................................................. 14 Walkabout Period .................................................................................................................................................................................................................................. 15 Glow Party Period ................................................................................................................................................................................................................................. 16 Cookie Finances ................................................................................................................................................................................................................................... 16 Cookie Booths ....................................................................................................................................................................................................................................... 18 I CARE Program ................................................................................................................................................................................................................................... 22 NO Returns to Council .......................................................................................................................................................................................................................... 22 Documentation of Unpaid Monies Report ............................................................................................................................................................................................. 24 Closing Out Your Sale .......................................................................................................................................................................................................................... 24 Whistle Blowers ..................................................................................................................................................................................................................................... 26 Southern California Council Border Treaty ........................................................................................................................................................................................... 27 Vocabulary ............................................................................................................................................................................................................................................ 27 Permission to Participate in the 2017 Cookie Sale Program................................................................................................................................................................ 30 1 2017 Cookie Program Calendar Date Event Thursday, December 8, 2016 2017 Online Juliette Guardian Cookie Training Registration DUE (to train in time to submit Initial Order for Mega Drop) Tuesday, December 13, 2016 2017 Cookie Online Training MUST BE COMPLETED (to submit Initial Order for Mega Drop) Wednesday, December 14, 2016 2017 Cookie Initial Order DUE Online (for pick up at Mega Drop) Thursday, December 15, 2016 Last Day to RSVP for 2017 Cookie Adult- ONLY Coffee Talk Saturday, January 7, 2017 2017 Cookie Adult Pep Rally Thursday, January 12, 2017 2017 Colorful Dash SWAG Pick Up and 2017 Cookie Material Pick Up Saturday, January 14, 2017 2017 Colorful Dash - 5K and Cookie Rally Tuesday, January 24, 2017 Mega Drop Assignments Friday, January 27, 2017 Juliette Lottery Booth Request Form Opens (closes on Monday, January 30th, 2017) Saturday, January 28, 2017 2017 Cookie Mega Drop Sunday, January 29, 2017 First Day of the 2017 Cookie Program Monday, January 30, 2017 Burgess Cupboard Opens Tuesday, January 31, 2017 All Outbound and Mega Cupboards Open Friday, February 3, 2017 Booth Sales Begin Tuesday, February 7, 2017 Walkabout Period Ends Wednesday, February 8, 2017 1st Deposit Deadline - all Walkabout monies or all that has been sold Friday, February 17, 2017 Glow Party Period Ends Saturday, February 18, 2017 2nd Deposit Deadline - all Glow Party monies or all that has been sold Friday, February 24, 2017 Last Day to Register for Online Training Tuesday, February 28, 2017 Last Day to Complete Online Training Thursday, March 2, 2017 3rd Deposit Deadline – 75% of total amount owed to council or all that has been sold Friday, March 3, 2017 Full case trades begin Friday, March 10, 2017 Mixed case trades begin Friday, March 17, 2017 All Physical I CARE due to MEGA Cupboards. (Will not be accepted at Paper Push) Sunday, March 19, 2017 Last Day of 2017 Cookie Program Monday, March 20, 2017 4th Deposit Deadline – all monies due to Council Tuesday, March 21, 2017 Preparation for Paper Push Friday, March 24, 2017 2017 Cookie Paper Push 2 April 2017 Fun & Fit Class (600+, Held regionally from 6:30 pm to 8:30 pm) April 22 to April 23, 2017 Disney VIP: A Walk with Walt (2000+) May 19 to May 20, 2017 Camp S'mores at the Great Wolf Lodge and Family Suite (1250+) Sunday, June 11, 2017 Cali Girl at Universal (750+) TBA The Great Train Escape (3000+) TBA A Cruise to the Bahamas and Cape Canaveral in Florida (4000+) TBA London and Paris (5000+) *All dates are subject to change Your Contact Person: Product Sales Juliette Specialist Name: Genesis Godoy Email: [email protected] Address: 1751 Plum Lane, Redlands, CA 92374 Your Role: Juliette Guardian A Juliette is an Independently Registered Girl Scout – a girl that is not in a traditional Girl Scout troop. The Juliette guardian is the parent or guardian in the girl’s life who is (1) guiding and supervising a Girl Scout through her Product Sale and is (2) financially responsible for the product and money. It is mandatory for Juliette guardians to take Product Sales Juliette training before each sale. Any girl who does not have a Juliette guardian will be unable to participate in the sale. Juliette guardians are expected to be in direct contact the Product Sales Juliette Specialist (Council employee) by email throughout the entire sale to receive training, deadline, communication, progress and mandatory form information. However, it is the Juliette and her entire family’s responsibility to find success. Where to Get What You Need If you have any questions about the Cookie Sale, help is available and we encourage you to ask questions to resolve issues. A problem is much easier to solve at an early stage, before it gets out of control. It is important that you contact the correct person and department with your questions and concerns. For EMERGENCY or time-sensitive issues: Email [email protected]. Follow-up with a phone call to 1-800-400-GIRL. Ask for Genesis Godoy. Leave a message, if I do not answer. NOTE: Please allow a full 24 hours to respond prior to contacting again. For non-emergency questions and concerns: Refer to Juliette Guardian Cookie Guide. Check Juliette Blog page: https://gscookiesblog.com/just-for-juliettes/. Still no answer? Email [email protected]. NOTE: Please allow a full 48 hours to respond prior to contacting again. 3 Sales Materials You will receive the following items to help with the sale: Item(s) Quantity Juliette Initial Order Form Submitted Online Only Product Sales Juliette Guardian Agreement E-sign: Online Training Receipt Books 1 per Juliette Juliette Guardian Cookie Guide 1 per Juliette Parent Permission Form 1 per Juliette Money Envelopes 1 per Juliette I CARE Customer Receipts At least 1 per Juliette I CARE Distribution Form Available Online Girl to Girl Box Transfer Form Available Online ABC Sales Materials 1 set per Juliette Pre-printed deposit slips 1 per Juliette family PayAnywhere User Guide 1 per Juliette family First Things First Juliette Guardians in charge of their Girl Scout’s Cookies Sale Must:  Ensure that both the Girl Scout and themselves are currently registered Girl Scouts.  Complete Mandatory Cookie Training -Online this year! (Plus, an optional LIVE Adult Pep Rally/Coffee Talk)  E-sign a Product Sales Juliette Guardian Agreement.  Sign and submit a Parent Permission Slip (that is on the back page of this guide) at local GSSGC Office to have permission to pick up Cookie Program Materials and participate in Cookie Sale.  Submit Initial Order ONLINE by Wednesday, December 14th, 2016.  Pick up Cookie Program Materials at assigned GSSGC Office by Wednesday, December 14th, 2016.  Agree to and follow all of the guidelines as outlined in training, the Product Sale Juliette Guardian Agreement, and this guide. NOTE: The Juliette guardian is the person that signs the Product Sales Juliette Guardian Agreement and is (1) guiding and supervising the Girl Scout through her Product Sale and is (2) financially responsible for the product and money. Permission Slips The Permission Slip is on the back page of this guide and MUST be signed by the parent/ guardian in charge of the Girl Scout’s sale PRIOR to the girl participating in the sale in ANY way. This covers both the participation in the sale and the selling of cookies door-to-door and at cookie booths. It must be submitted to the GSSGC Office at the time that Cookie Program Materials are being picked up. Cookie Basics There are two bakers in the United States authorized by Girl Scouts of the USA to bake Girl Scout Cookies. Each council chooses which baker it would like to use. We are proud to have our cookies baked by ABC Bakers (America’s Best Cookies, a division of Interbake Foods). San Gorgonio and Orange County councils are the only Southern California Councils using ABC Bakers. 4 Although they have different names for them, both bakers bake the classic five varieties (Thin Mints, Caramel deLites, Peanut Butter Patties, Peanut Butter Sandwiches and Shortbread), but have the option of three additional varieties. The recipes of the two bakers for the classic five cookies are similar, but not exact. NEW COOKIE: Girl Scout S’mores We've updated the modern S'mores snack with our own twist! We took a crispy graham cookie and double dipped it with a yummy crème icing and a scrumptious chocolatey coating so you get all the flavor of this fireside favorite without the sticky mess. A sweet addition for the new cookie season: Made with real cocoa, this new cookie, is vegan, and free of artificial colors and preservatives. The Gluten Free Trios Chocolate chips nestled in a gluten free peanut butter oatmeal cookie. Millions of Americans can’t tolerate eating food with gluten – so ABC bakers has created a delicious cookie just for them! Made with real chocolate chips, real peanut butter and certified gluten free whole grain oats. NOTE: The gluten free cookie orders were due in by September 29th, 2016. If you did not or could not place an advanced pre- order for your Juliette, then you will only be able to get them if another troop or Juliette wishes to trade some with your Girl Scout or transfer them to your Girl Scout. We are not able to order more. The 2017 Cookie Lineup is made up of 9 flavors: Thanks-A-Lots Girl Scout S’mores (NEW) Gluten Free Trios Lemonades Shortbreads Thin Mints Peanut Butter Patties Caramel deLites Peanut Butter Sandwich Cookie Facts $ 05.00 Per Box No Artificial Preservatives $ 60.00 Per Case Open Code Dating Nutritional Labeling on Every Box Freezes Well No Trans Fats Baked especially for Girl Scouts All Girl Scout Cookies sold through GSSGC are $5 a box! Have you read the FAQ’s about how the cookie crumbles at our council? This type of information should be kept with you and your Girl Scout so that when the public asks “where does all the money go” you and your Girl Scout can answer. Cookie Cost $ 1.01 Rewards $ 0.31 Cookie Dough $ 0.08 Regional Funds $ 0.03 Programming for Girls $ 0.59 Membership Development $ 0.51 Resident Camp $ 0.25 Development $ 0.20 Adult Education $ 0.18 Camp Fund $ 0.11 Oversight $ 0.11 Recruitment $ 0.01 Troop Proceeds (*average) $ 0.90* Properties $ 0.71 Per Box $ 5.00 5 Juliette Initial Orders Juliette Initial Orders are to be completed ONLINE by Wednesday, December 14, 2016. Must be in FULL CASES. Wednesday, December 14th, 2016 is the FINAL DEADLINE to submit an initial order for pick-up at Mega Drop. This means that if the order is not placed by this date, you will not have an order to pick up at Mega Drop and will need to submit a cupboard request via the online form. o Orders placed after December 14th or by any other method will be void and will not available for pick up at Mega Drop. o Once a cupboard request online form is submitted and approved, they will be available for pick up at the Burgess Cupboard on Monday, January 30th, 2017 or an Outbound Cupboard on Tuesday, January 31st, 2017 during regular cupboard hours. Please, consider changes in your family’s lives which will affect your Girl Scout’s ability to reach the goal she reached last year (e.g. new or loss of job, new baby, illness, childcare, etc.). You should have already discussed your Girl Scout’s Initial Order numbers with the her PRIOR to submitting the initial order. NOTE: ORDER CAREFULLY! Juliette guardians are responsible for selling AND PAYING for all ordered cookies. Cookies are NOT returnable to Council. Juliette guardians need to know their inventory at all times. Suggested New Juliette Initial Order:  Thin Mints – 3 cases (36 boxes)  Caramel deLites – 3 cases (36 boxes)  Peanut Butter Patties – 2 cases (24 boxes)  Peanut Butter Sandwiches – 1 case (12 boxes)  Shortbread – 1 case (12 boxes)  Lemonades – 2 cases (24 boxes)  Thanks-A-Lots – 1 case (12 boxes)  Girl Scout S’mores – 1 case (12 boxes)  TOTAL – 14 cases (168 boxes) Council’s sales history breakdown is as follows: Thin Mints = 29% Caramel deLites = 22% Peanut Butter Patties = 15% Lemonades = 12% Peanut Butter Sandwiches = 9% Shortbread = 6% Thanks-A-Lots = 3% *Girl Scout S’mores = 3% Gluten Free Trios = 1% (pre-order ended Sept 29th, 2016) ONLINE: Place Your Troop Initial Order Initial Orders are DUE: December 14th, 2016. If the Juliette’s Initial Order is not submitted by December 14th, 2016 or your Juliette is joining the sale after December 14th, 2016, you will have to submit a cupboard request, wait for the approval and wait to pick up cookies from either the Burgess Cupboard on January 30th, 2017 or an Outbound Cupboard on January 31st, 2017. Orders placed after December 14th, 2016 will NOT be available at MEGA Drop. Initial orders will be submitted in an online form. The link to the form is provided once the mandatory online training is completed. If a Juliette guardian needs to make any edits to their initial order, they must be made with Juliette Product Sales Specialist before December 14th, 2016. NO CHANGES CAN BE MADE AFTER THIS DATE! Form: https://girlscoutsgssgc.wufoo.com/forms/2017-cookie-juliette-initial-order/ NOTE: New Juliettes or existing Juliettes that miss the December 14th, 2016 deadline to submit their Initial Orders will pick up their first order at either Burgess on January 30th, 2017 or at an Outbound MEGA Cupboard on January 6 31st, 2017. These request are placed via the online Cupboard Request form. Refer to the “Cookie Cupboard” section of this guide for details. MEGA DROP All Juliette Guardians – who submitted an online Initial Order by Wednesday, December 14th, 2016 – are REQUIRED to pick up their cookies during Mega Drop or send a representative to do so. Therefore, if you are one of these guardians, you must plan accordingly to pick up your Juliette’s Initial Order at Mega Drop. See the breakdown below to get a general idea of how many vehicles you may need. You may not pick up your order in shifts. It must all be picked up at once, so you may need to find several vehicles and drivers to attend MEGA DROP on behalf of your Girl Scout! Approximate auto capacity:  Compact Car Approximately 23 cases  Mid-size Car Approximately 35 cases  Small SUV Approximately 50 to 60 cases  Large SUV Approximately 75 to 100 cases  Small Pick-Up Approximately 100 cases  Full size Pick-Up Approximately 200 cases  Full size Van with seats Approximately 150 cases  Full size Van without seats Approximately 200 cases NOTE: Juliette guardians and/or their representatives picking up at Mega Drop should bring their own ropes, tie-downs, and netting. Please make sure vehicle(s) are clean and ready to receive food product. NO children or pets. Remove car seats and miscellaneous items that take up extra space. Juliette guardians and/or their representatives must pick up ALL of their cookies at once, and cannot make multiple trips back and forth to pick up their order. All Juliette guardians that do not pick up their initial order at MEGA Drop who had a pick up scheduled will incur $1 penalty per case on their initial order deducted from their Juliette’s troop proceeds. In addition, they will need to pick up their initial order at the cupboard nearest their Mega Drop location.  Burgess on January 30th, 2017 between 3 - 6 pm ONLY. If you arrive before then, you will be asked to wait.  Southwest office, High Desert Office, Low Desert office on January 31st, 2017 during scheduled cupboard hours. Cookie Cupboards Burgess Cupboard will open on January 30th, 2017. All Outbound and MEGA Cupboards (HD, LD, and SW Service Centers) will open on January 31st, 2017. Cupboards will remain open (depending on the location) throughout the majority of the sale. Juliette guardians will be picking up product directly from cupboards. You must submit Cookie Cupboard Requests online and at least 48 hours in advance to help manage inventory and demand and streamline the process. Orders must total full CASES. You can mix the flavors in the case, as long as it totals 12 boxes. Juliette guardians will have the option to choose any Council Cupboard to go to within the Cupboard Request Form. They may authorize someone other than themselves to pick up cookies from the Cookie Cupboard by completing Product Pick-up Substitute Form and show a valid Driver’s License or Photo ID. This person must be over the age of 18. NO ID = NO COOKIES!!! Here is the link to the Juliette Cookie Cupboard Request form: https://girlscoutsgssgc.wufoo.com/forms/2017-juliette-cookie-cupboard-request/ 7 Keep in mind that requests are reviewed during council hours TUESDAY through Thursday 8 am to 5 pm. Please plan accordingly. Any Cupboard Request submitted Friday after 5 pm will not be seen until Tuesday at 8 am. To ensure your cupboard request is reviewed before the weekend, submit by 10 am on Thursday. Online Cookie Cupboard requests will be sent directly to the Product Sales Juliette Specialist when you click submit. The Product Sales Juliette Specialist will then notify the Juliette guardian via email of their approval to pick up at their submitted location. She will copy the Cookie Cupboard Manager in the approval email. Please do not go to the cupboard to attempt to check out cookies without the approval. The Juliette guardian or their representative who is picking up the product must print or be able to show the Cupboard Request approval email at cupboard. Cupboard Managers do not have the ability to print at cupboards nor do they have enough time to search for emails either. Cupboard Managers have been instructed that without the Cupboard Request approval email printed or viewable on a mobile device, Juliettes are unable to pick up cookies. If for any reason the Cookie Cupboard Manger needs to communicate a change of pick up date due to shortage of product or any other date-product cupboard change with the Juliette guardian, then the Cookie Cupboard Manger will respond directly to the Juliette guardian. The Product Sales Juliette Specialist should be copied in on all the email responses at [email protected]. Be careful of picking up too many additional cookies from the Cookie Cupboards as you are not able to return any cookies to Council. You are responsible to pay the full amount owed to Council for all the cookies you have picked up from cupboards and Mega Drop whether your Girl Scout was able to sell them or not. It is better to go to cupboard multiple times per week rather than paying for cookies out of your pocket. Remember, you may go to any cupboard during cupboard hours for even trading of flavors without prior approval. Cookie Storage Cookies should be stored OFF THE GROUND to prevent ants and insects from crawling into the cases. Keep cookies out of the sun and be mindful of storing them in hot places such as garages or cars, no one wants to open a box of melted cookies. Keep cookies out of the rain and snow, especially during cookie booths. Even though the cookies are sealed inside, no one wants to buy boxes that are water stained. Be careful not to drop cases or boxes, no one wants to buy broken cookies. Store cookies away from strong odors such as cigarette smoke and pungent foods. Do not store cookies in your vehicles to avoid cookies from melting and to prevent theft. Many parents with cookie signage on their vehicles like to keep cookies in their cars in case customers stop them while parked. However, doing so encourages theft as well as often causes cookies to melt from the heat. Remember, when you receive the cookies, they are not melted. Melted cookies cannot be sold and therefore, become your personal property which must be paid for by you. Protect the product. COCO Command Before you get started: Remember, the Juliette Troop Number is 7000! If your Girl Scout was not registered by October 1st, 2016, then they will most likely be unable to create a COCO account. Cookie Command" center for their cookie business. COCO helps girls: Set their goal of how many packages of cookies they want to sell this year. Make plans for how they will reach their goals. Check on sale progress. Send eCards to their friends and family to tell them “It’s Cookie Time” and ask for their support. Girls can even see what their friends are doing and send them cheers to help them along! 8 COCO offers an online sale component where girls can send emails to friends and families, and cookies can be purchased online and shipped directly to their customers. When creating the COCO account, girls MUST use the same name as they are registered under as a Girl Scout, which is also what will be uploaded/entered in SNAP+ to ensure they are credited for their online sales. How are sales/money credited into SNAP+ from online sales via COCOdirect? COCO directly links to SNAP. If the girl’s names do not match COCO to SNAP+, manual corrections will need to be made to correct the girl’s names. All online sales count towards rewards levels, as well as Juliette troop proceeds. Get them started by going to: http://www.abcsmartcookies.com/COCO-1 IMPORTANT: Remember, it's always best to work online with an adult. Rewards & Proceeds Girl Rewards Patches and Rockers Every girl who sells a minimum of 12+ boxes of cookies will receive the Participation Theme Patch. Girls with over 100 boxes sold will receive an Achievement Rocker. Rockers come in 100 box increments and are not cumulative. Walkabout Patch: Sell 200+ boxes by February 7th, 2017. Glow Party Patch: Sell 400+ boxes by February 17th, 2017. I CARE Patch: Sell 12+ boxes of I CARE via COCOdirect. Online Patch: 48+ boxes sold via COCOdirect. 45+ Boxes: Stationery Set At this level, girls will earn a bold and vibrant Stationery, Stickers and Pen set. This level includes walkabout sales, COCOdirect sales, and booth sale cookies. We just know you can achieve this! 75+ Boxes: Water Bottle At this level, girls will earn an adorable soda pop bottle shaped reusable water bottle which has one of our fun theme phrases imprinted on it; “Save The Drama for Your Lama”. This level includes walkabout sales, COCOdirect sales, and booth sale cookies. We just know you can achieve this too! 100+ Boxes: Small Plush Llama This year’s theme animal is the Llama. Girls who sell 100+ boxes of cookies throughout the sale will receive our adorable plush Llama. This includes walkabout sales, COCOdirect sales, and booth sale cookies. 150+ Boxes: Eco Tote NEW LEVEL! This year we wanted to be prepared for new legislation banning plastic bags as well as nod to the number one item voted on in our online ABC reward voting. Our adorable Eco tote says “Be Unique, Be You” in bright colors, has clear sides and sturdy handles. Being environmentally sound never looked so good. This level includes walkabout sales, COCOdirect sales, and booth sale cookies. Don’t forget all our levels are cumulative so if you earn this tote you also earned the Llama, the water bottle, the stationary kit, the participation patch AND the rocker patch– go you!! 9