Irish Foodservice Market Directory November 2011 Growing the success of Irish food & horticulture 1 CONTENTS CONTENTS ............................................................................................................................................. 2 IRISH FOODSERVICE SECTOR ........................................................................................................... 6 Introduction .................................................................................................................................... 6 How to Use the Directory ............................................................................................................... 6 Methodology ................................................................................................................................... 7 KEY TRENDS AND DRIVERS ............................................................................................................ 10 FEEDBACK FROM INDUSTRY .......................................................................................................... 12 TOP TEN TIPS FOR 2012 ..................................................................................................................... 16 OPPORTUNITIES FOR IRISH PRODUCERS ..................................................................................... 18 FOODSERVICE OPERATORS ............................................................................................................ 22 FOODSERVICE MAP ........................................................................................................................... 24 COMMERCIAL CHANNELS ............................................................................................................ 26 QUICK SERVICE RESTAURANTS (QSR) ......................................................................................... 28 Abrakebabra / The Bagel Factory / GBK/ O’Briens Sandwich Bars / Yo Sushi / Chick King ...... 29 Eddie Rocket’s .............................................................................................................................. 33 Four Star Pizza ............................................................................................................................. 35 McDonald’s .................................................................................................................................. 37 Subway .......................................................................................................................................... 40 Supermac’s .................................................................................................................................... 43 FULL SERVICE RESTAURANTS (FSR) ............................................................................................ 46 Avoca Handweavers ...................................................................................................................... 47 Brambles ....................................................................................................................................... 50 Dunne & Crescenzi ....................................................................................................................... 52 Entertainment Enterprise Group .................................................................................................. 54 Fitzers Restaurants ....................................................................................................................... 57 Itsa… ............................................................................................................................................. 59 Kay’s FoodHall ............................................................................................................................. 62 Wagamama / Captain America’s .................................................................................................. 64 COFFEE SHOPS .................................................................................................................................... 66 Bagel Bar (The) ............................................................................................................................ 67 BB’s Coffee and Muffins ............................................................................................................... 69 Butlers Chocolate Café ................................................................................................................. 71 Esquires Coffee Houses ................................................................................................................ 73 Insomnia........................................................................................................................................ 75 Munchies Dining Ltd. .................................................................................................................... 77 Streat Cafés (The) ......................................................................................................................... 78 Zumo International Ltd ................................................................................................................. 80 HOTELS ................................................................................................................................................. 82 Carlton Group ............................................................................................................................... 83 Clarion Hotel Group ..................................................................................................................... 85 Dalata Management Services ....................................................................................................... 88 Doyle Collection ........................................................................................................................... 91 Limerick Strand Hotel ................................................................................................................... 93 Moran & Bewley’s Hotels ............................................................................................................. 96 PREM Group ................................................................................................................................ 98 Rezidor Hotel Group ................................................................................................................... 100 2 LEISURE / EVENTS ........................................................................................................................... 104 Catering 365 ............................................................................................................................... 105 Dobbins Outdoor ........................................................................................................................ 106 Feast ........................................................................................................................................... 108 Fitzers Catering .......................................................................................................................... 110 Masterchefs Hospitality .............................................................................................................. 112 Mint Catering Munster ............................................................................................................... 114 The Right Catering Company ..................................................................................................... 116 With Taste ................................................................................................................................... 118 TRAVEL .............................................................................................................................................. 120 Aer Lingus Catering .................................................................................................................... 121 EFG Catering ............................................................................................................................. 123 Gate Gourmet Ireland ................................................................................................................. 125 HMSHost Ireland Ltd .................................................................................................................. 127 Irish Ferries ................................................................................................................................ 129 Rail Gourmet ............................................................................................................................... 131 SSP Ireland ................................................................................................................................. 133 INSTITUTIONAL (COST) CHANNELS ........................................................................................ 136 BUSINESS & INDUSTRY (B&I) ....................................................................................................... 138 ARAMARK Ireland...................................................................................................................... 139 Baxter Storey ............................................................................................................................... 142 Carroll Foodservices Limited ..................................................................................................... 144 Compass Group PLC .................................................................................................................. 146 Compass Group Ireland .............................................................................................................. 146 Corporate Catering Services Limited ......................................................................................... 150 Kylemore Services Group ........................................................................................................... 153 Premier Dining ........................................................................................................................... 155 Sodexo Ireland ............................................................................................................................ 157 HEALTH .............................................................................................................................................. 160 Health Service Executive ............................................................................................................ 161 GOVERNMENT CONTRACTS ......................................................................................................... 164 Defence Forces ........................................................................................................................... 165 Irish Prison Service..................................................................................................................... 167 OTHER ................................................................................................................................................. 170 Purchasing Solutions Ltd ............................................................................................................ 171 FOODSERVICE DISTRIBUTORS .................................................................................................. 172 Aghadowey Food Services .......................................................................................................... 173 Allied Foods ................................................................................................................................ 175 Asia Market ................................................................................................................................. 177 Atlantis Seafood Wexford Ltd. .................................................................................................... 179 B.D. Foods .................................................................................................................................. 181 Boyne Valley Group .................................................................................................................... 183 Brakes ......................................................................................................................................... 185 BWG Foodservice ....................................................................................................................... 187 Capitol Foods Ltd. ...................................................................................................................... 190 Catering Suppliers ...................................................................................................................... 192 Clona West Cork Foods .............................................................................................................. 194 Complete Cuisine ........................................................................................................................ 196 Corrib Foods ............................................................................................................................... 199 Cross Distribution ....................................................................................................................... 201 Crossgar Foodservice ................................................................................................................. 203 Dairyland Cuisine ....................................................................................................................... 207 Delicatessen Meat Supplies Ltd. ................................................................................................. 209 3 Derrynaflan Foods Ltd ............................................................................................................... 211 Dublin Food Sales....................................................................................................................... 214 Euro Frozen Foods ..................................................................................................................... 216 Glanbia Consumer Foods ........................................................................................................... 219 Gleneely Foods ........................................................................................................................... 221 Hannan Meats Ltd....................................................................................................................... 223 Henderson Foodservice .............................................................................................................. 226 Ireland Food Limited .................................................................................................................. 229 J.A. Lumley & Sons Ltd. .............................................................................................................. 231 Kerryfresh ................................................................................................................................... 233 La Rousse Foods ......................................................................................................................... 235 Lynas Foodservice ...................................................................................................................... 236 Musgrave Foodservices Delivered .............................................................................................. 239 Odaios Foods Ltd ........................................................................................................................ 244 Pallas Foods ............................................................................................................................... 246 Sheridan’s Cheesemongers ......................................................................................................... 249 Sunshine Juice ............................................................................................................................. 251 Vanilla Venture Ireland .............................................................................................................. 253 Wild Orchard .............................................................................................................................. 255 CHOOSING A DISTRIBUTOR .......................................................................................................... 258 MANAGING A DISTRIBUTOR ......................................................................................................... 260 4 5 IRISH FOODSERVICE SECTOR Introduction Now in its third year, Bord Bia‟s Irish Foodservice Market Directory aims to provide a strong reference tool for producers either seeking to enter the foodservice sector, or for those who are already well established and who want to increase their strategic focus. How to Use the Directory The directory has been divided into channels ranging from commercial to institutional (cost) catering, in an effort to help producers understand and target the channels most appropriate for their own business. The profiles contained in this directory concentrate on the larger chain operators, focusing on channels identified as being of most relevance to producers. Distributors profiled were identified by those operators as part of the research. While it does provide a strong representation of the sector, this directory doesn‟t provide a complete listing of Irish foodservice operators and distributors. The first step for any producer considering supplying the foodservice sector is to determine those channels that best suit their product range. It is unlikely that a product range will suit all foodservice channels and therefore producers need to be specific with regard to their target customers. The foodservice channels are clearly set out within the directory and the profiles contained within each will provide producers with a concise overview of the relevant players. Operators and distributors emphasised that they do not wish to be „cold called‟ by producers who have not undertaken research into their foodservice offering and determined where opportunities may lie within their business. 6 All producers should conduct considerable research (including site visits) before making any approach to operators or distributors. This directory aims to provide the first step in helping producers develop prospect lists for 2012. Methodology James Burke & Associates were appointed by Bord Bia to compile this directory. The number of interviews undertaken per channel was as follows: Commercial No. of profiles o Quick Service Restaurants 5 o Full Service Restaurants 6 o Coffee Shops 10 o Hotels 8 o Leisure/Events 7 o Travel 7 Institutional o Business and Industry 8 o Health 1 o Government 3 Telephone interviews were conducted with operators and distributors from the 2010 directory. These interviews were then edited, formatted and signed off by the relevant operator/distributor. Each profile should only be taken as an indicator as it is not possible to profile every detail of the business. A small number of respondents felt that the 2010 profile was still an accurate reflection of their businesses and in these instances the same profile has been featured. 7 Any new profiles included in the 2011 directory were based on data obtained via initial telephone interviews, which was subsequently signed off by the relevant industry contact. While the profiles were signed off as being accurate at the time of going to print, producers should conduct their own research before approaching any distributor or operator as future changes may occur. New to the 2011 directory is the “Feedback from Industry” section. Detailed interviews took place with five CEO‟s of major foodservice operators and distributors. Their vision for the next 12 months is set out over the following pages. 8 9