//Do you know how to turn a crisis into a triumph? //Can you write a press release that gets you thousands J of pounds worth of free publicity? im //Do you know how to hijack your competitors’ PR and B turn it against them? ly t h e PR is exciting, it is essential, and it is easy to do—once you know how. Thousands of companies use PR to generate free publicity, to win over customers, to defuse criticism and potential threats from governments, and to put their names in the public eye. Jim Blythe has compiled 100 ideas from 1 100 real companies, ideas that have worked time and time again to create the 0 0 right impression. G Written in a lively, engaging style, 100 Great PR Ideas gives you the Great r ammunition you need to take the fight to the enemy by capturing the hearts and e minds of customers. Whether you are running a small business or work for a a t major firm, or whether you are new to PR or have been in the business for years, PR P this book has something for you. R JIM BLYTHE is a former company director, sales manager, and marketing Id Ideas consultant. He is now a business author and lecturer, and a senior examiner for e a the Chartered Institute of Marketing. s Other titles in the 100 Great Ideasseries from leading companies around the world Jim Blythe £8.99 in UK only BUSINESS/MARKETING www.marshallcavendish.co.uk Cover design: www.stazikerjones.co.uk SSOO88002277__PPRRSS..iinndddd 11 99//1177//0099 1111::5555::0099 AAMM 100 GREAT PR IDEAS FROM LEADING COMPANIES AROUND THE WORLD Jim Blythe 111111117788 110000 GGII PPRR PPrreelliimmss..iinndddd SSeecc11::ii 11//55//0099 1111::0055::4433 Copyright © 2009 Jim Blythe First published in 2009 by Marshall Cavendish Editions An imprint of Marshall Cavendish International 1 New Industrial Road, Singapore 536196 Other Marshall Cavendish offi ces: Marshall Cavendish Ltd. 5th Floor, 32–38 Saffron Hill, London RC1N 8FH, UK • Marshall Cavendish Corporation. 99 White Plains Road, Tarrytown NY 10591-9001, USA • Marshall Cavendish International (Thailand) Co Ltd. 253 Asoke, 12th Flr, Sukhumvit 21 Road, Klongtoey Nua, Wattana, Bangkok 10110, Thailand • Marshall Cavendish (Malaysia) Sdn Bhd, Times Subang, Lot 46, Subang Hi-Tech Industrial Park, Batu Tiga, 40000 Shah Alam, Selangor Darul Ehsan, Malaysia Marshall Cavendish is a trademark of Times Publishing Limited The right of Jim Blythe to be identifi ed as the author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988. All rights reserved No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright owner. Requests for permission should be addressed to the publisher. The author and publisher have used their best efforts in preparing this book and disclaim liability arising directly and indirectly from the use and application of this book. All reasonable efforts have been made to obtain necessary copyright permissions. Any omissions or errors are unintentional and will, if brought to the attention of the publisher, be corrected in future printings. A CIP record for this book is available from the British Library ISBN 978-0-462-09949-1 Designed by Robert Jones Project managed by Cambridge Publishing Management Ltd Printed in Singapore by Fabulous Printers Pte Ltd 111111117788 110000 GGII PPRR PPrreelliimmss..iinndddd SSeecc11::iiii 99//1155//0099 22::3388::3366 PPMM CONTENTS Introduction 1 The ideas 1 Create a crisis team 3 2 Defi ne your opponent 5 3 Do good by stealth 7 4 Pull a stunt 9 5 Set an ambush 11 6 Be humorous 13 7 Keep them waiting 15 8 Hold a competition 17 9 Write a reverse pyramid 19 10 Run a media event 21 11 Catch them young 23 12 Press your journalist 25 13 Think small 27 14 Know your journalist 29 15 Be controversial 31 16 Be prominent on Google 33 17 Be the brand 35 18 Develop all the angles 37 19 Create a photo opportunity 39 20 Create a feature 41 21 Write a feature 43 22 Piggyback your story 45 23 Run with the runners 47 24 Create goodwill in the season of goodwill 49 25 Take the fi ght to the enemy 51 26 Build a corporate brand 53 100 GREAT PR IDEAS • iii 111111117788 110000 GGII PPRR PPrreelliimmss..iinndddd SSeecc11::iiiiii 11//55//0099 1111::0055::4444 27 Move to the third level of sponsorship 55 28 Involve your stakeholders 58 29 Sponsor something in B2B 60 30 Write a newsletter 62 31 Take control of your interviews 64 32 Let people rip off your ideas 66 33 Join a trade organization 68 34 Tell the whole story 70 35 Write a letter 72 36 Get yourself on the expert commentator list 74 37 Give a speech 76 38 Think local 78 39 S**t happens 80 40 Stimulate debate 82 41 Be cheeky 84 42 Write a case study 86 43 Run a survey 88 44 Involve the employees 90 45 Develop your news sensitivity 92 46 Link your PR and your advertising 94 47 Bring your enemies inside the tent 96 48 Go where people will see you 98 49 Be bold in a crisis 100 50 Catch your celebrity early 102 51 Look forward 104 52 Find a freelancer 106 53 Get your netiquette right 108 54 Watch your back 110 55 Go against the fl ow 112 56 Do something very, very peculiar 114 57 Put in some style 116 58 Bring in the scientists 118 59 Do something incongruous 120 iv • 100 GREAT PR IDEAS 111111117788 110000 GGII PPRR PPrreelliimmss..iinndddd SSeecc11::iivv 11//55//0099 1111::0055::4444 60 Move from the general to the particular 122 61 Mobilize your forces 124 62 Let your enemies talk 126 63 Text your customers 128 64 Photograph the benefi ciaries, not the benefactors 130 65 Consumer science sells stories 132 66 Be quirky 134 67 End in -est 135 68 Create some “how-to” tips 137 69 Bad news travels faster than good news 139 70 Develop a company history 141 71 Give a gift that really does something 143 72 Profi le yourself in Wikipedia 145 73 Join LinkedIn 147 74 Use testimonials 149 75 Auction something 151 76 Sponsor something for your customers 153 77 Put yourself on your website 155 78 Check out the blogs 157 79 Partner with a charity 159 80 Enter competitions 161 81 Become sustainable 163 82 Use technology for crisis management 165 83 Get the search engines working for you 167 84 Get your own domain name 169 85 Use a lookalike 171 86 Blogs are your friend (1) 173 87 Blogs are your friend (2) 175 88 Come fl y with me 177 89 Send a photo of yourself 179 90 Grab onto something unpopular 181 91 Watch TV 183 92 Upstage your competition 185 100 GREAT PR IDEAS • v 111111117788 110000 GGII PPRR PPrreelliimmss..iinndddd SSeecc11::vv 11//55//0099 1111::0055::4444 93 Think of the children 187 94 Tell them about yourself 189 95 Tap into Valentine’s Day 191 96 Piggyback on celebrity news 193 97 Keep it short (sometimes) 195 98 Create a top ten list 197 99 Do a random act of kindness 199 100 Get on YouTube 201 vi • 100 GREAT PR IDEAS 111111117788 110000 GGII PPRR PPrreelliimmss..iinndddd SSeecc11::vvii 11//55//0099 1111::0055::4444 INTRODUCTION PR, or public relations, has been variously defi ned. For some people, the letters PR stand for “press release,” because this is such a common way for PR people to get the message out there. In fact, though, PR is about creating good relationships with the organization’s publics. Those publics include customers, suppliers, government departments, pressure groups such as Greenpeace or Friends of the Earth, other businesses who are our neighbors, or indeed anybody who is, or might be, affected by what we do. Public relations is a lot more than kissing people all over. It’s a long- term activity: what we are trying to do is to create a good image of ourselves, but more importantly an accurate image of ourselves, in people’s minds. We don’t necessarily do everything we can to please people, either: sometimes we have to agree to differ, and simply show ourselves to be fair-minded. Public relations people always have to work through others: through the news media, through other organizations, through the staff of the fi rms they work for. There is therefore a premium on good social skills, but this doesn’t mean being a backslapping, joke-telling pain in the neck. It means considering the needs (and agendas) of other people, whether it is the journalist who needs a good story to fi ll a space in this evening’s paper, or an environmental activist who wants to prove that he has made us change our policy on recycling. In other words, good PR people are able to empathize with other people, even with enemies—this is an important quality. The ideas in this book have come from many sources. Some have come directly from the fi rms themselves, some have come from PR professionals, some have come from the news media that are the lifeblood of public relations. At this point I should make 100 GREAT PR IDEAS • 1 111111117788 110000 GGII PPRR TTeexxtt..iinndddd 11 11//55//0099 1111::0066::0055 special mention of Joan Stewart of The Publicity Hound (www. PublicityHound.com), who generously gave me a large number of basic ideas that I adapted for Britain. All of them are tried and tested, but you should be wary of simply copying something slavishly—often the ideas have worked simply because they are very newsworthy, and the point about news is that it is something that hasn’t happened before. This means that PR is not a formulaic activity. It requires creativity, originality, and the ability to take a risk in order to create something that has impact. Some PR is “slow burn”: some of the ideas in the book would take years or even decades to have a real impact. Some ideas are quick fi xes—they provide an instant burst of publicity, or a rapid response to an event. PR people need to be able to cope with both types of activity—the rapid response and the gradual build— and probably need to be running both types of activity at once. This book is aimed at a fairly broad audience. If you have no experience of PR, it offers some ideas to get you off the starting blocks: if you are an experienced PR professional, I hope it will offer you a few ideas you haven’t thought of yet. Some of the ideas work best for small fi rms, some for larger fi rms: some work best for non-profi t organizations, some for commercial organizations. Some are most effective in service industries, others work best for manufacturing or retailing. Whatever your reason for picking up this book, you will undoubtedly get some thoughts provoked—after all, that’s what PR is all about! Jim Blythe 2 • 100 GREAT PR IDEAS 111111117788 110000 GGII PPRR TTeexxtt..iinndddd 22 3300//66//0099 0099::5511::3399 1 CREATE A CRISIS TEAM Bad things happen in most industries from time to time. Some industries are especially prone to newsworthy incidents—airlines are an obvious example—while others may go for years without anything happening that would hit the headlines. However, if a crisis does occur, it is amazing how fast it can turn from a simple, solvable problem into a PR disaster. For many fi rms, such a crisis can be enough to destroy the company. When a Pan American Airlines fl ight was destroyed by terrorists over Lockerbie, the company suffered a PR disaster when it emerged that warnings had been given about a bomb on the aircraft. The fact that PanAm received an average of four bomb warnings a day made no difference to the public perception: shortly afterward, PanAm went out of business. The problem was that PanAm did not have an effective crisis management protocol. The idea Many companies have a well-established crisis team who anticipate scenarios that may create PR problems, and work out solutions in advance. When Eurolines, the European long-distance bus company, suffered a crisis, they had a plan in place. A Eurolines bus from Warsaw to London was hit by a lorry in Germany, injuring a number of passengers (some seriously). The company’s crisis team were ready: some passengers were hospitalized in Germany, some were given the option of returning to Warsaw, others were given the option of continuing to London. 100 GREAT PR IDEAS • 3 111111117788 110000 GGII PPRR TTeexxtt..iinndddd 33 11//55//0099 1111::0066::0066