Word on the street is … 10 industries are innovating with CA APM 10. Financial services > Healthcare > Insurance > Telecommunications > Utilities > Transportation > Computer > Industrial > Government > IT services > 10 reasons 89% Financial Services OF SURVEYED BANKING AND FINANCIAL SERVICES CUSTOMERS AGREE CA APM 10 HELPS THEIR ORGANIZATION SPEED AND FINANCIAL SERVICES CUSTOMERS ADOPT CA APM 10 WITH THESE RESULTS: SIMPLIFY THE TRIAGE OF APPLICATION >75% 50-75% 50-75% 70% PERFORMANCE ISSUES. Improved application Improved ability Improved mean time Rated the depth and performance to proactively to resolution (MTTR) frequency of metrics “C A APM 10 coupled with the Node.js prevent issues Very Effective agent provides us with end-to-end visibility from mobile to mainframe.”* — IT manager, Itaú Unibanco S/A BENEFITS CA APM 10 is helping customers in the financial services industry: Enhance end-user Simplify Speed MTTR Improve analytics experience root cause analysis for planning and insight MVP FEATURES Our financial services customers find these the most valuable CA APM 10 features: • Differential Analysis to recognize and understand critical and recurrent problems • APM Command Center to manage thousands of agents • Smart Instrumentations to collect deep transaction traces • Modern application support with added functionality for Java™, .Net, PHP and Node.js 1. TechValidate, “Financial Services Proactively Prevents Issues” and “Financial Services Applauds Depth of Metrics,” June 16, 2016, https://www.techvalidate.com/collections/ca-apm-10-financial-services-customers 22 Financial services > Healthcare > Insurance > Telecommunications > Utilities > Transportation > Computer > Industrial > Government > IT services > 10 reasons Health Care 75% OF SURVEYED HEALTH CARE AND PHARMACEUTICAL CUSTOMERS FIND HEALTH CARE CUSTOMERS DEPLOY CA APM 10 AND BOAST THESE RESULTS: the CA APM 10 Smart Instrumentation 50-75% 50-75% 50-75% capability, which automatically Rated monitoring coverage collects deep transaction traces, Effective Improved end-user Improved application Improved ability to be the most valuable. experience performance to proactively prevent issues “C A APM 10 improved the ability to identify and resolve problems, BENEFITS especially regarding response CA APM 10 is helping customers in the health care industry: times across networks.” — IT Professional, Fortune 500 Pharmaceutical Company Enhance end-user Simplify Speed MTTR Provide a continuous Improve analytics experience root cause analysis feedback loop for for planning Dev and Ops and insight MVP FEATURES Our health care customers find these the most valuable CA APM 10 features: • Team Center Perspectives to simplify complex app topologies • Team Center Timeline to demonstrate the impact of change and locate the onset of performance problems • Differential Analysis to recognize and understand critical and recurrent problems • APM Command Center to manage thousands of agents • Smart Instrumentations to collect deep transaction traces • Modern application support with added functionality for Java™, .Net, PHP and Node.js 2. TechValidate, “Improve Response Time Across Networks,” March 25, 2016, 33 https://www.techvalidate.com/collections/ca-apm-10-healthcare-customers Financial services > Healthcare > Insurance > Telecommunications > Utilities > Transportation > Computer > Industrial > Government > IT services > 10 reasons Insurance “W ith CA APM 10, we have confidence that we can identify root causes quicker INSURANCE CUSTOMERS IMPLEMENT CA APM 10 WITH THESE RESULTS: and build more efficient apps.” 50-75% >75% 50-75% — IT Architect, Global 500 Insurance Company Rated scalability Effective Improved end-user Improved application Improved ability experience performance to proactively prevent issues BENEFITS CA APM 10 is helping customers in the insurance industry: Enhance end-user Simplify Speed MTTR Improve analytics experience root cause analysis for planning and insight MVP FEATURES SURVEYED IT ORGANIZATIONS Our insurance customers find these the most valuable CA APM 10 features: 83% • Team Center Perspectives that simplify complex app topologies through task relevant SAID THAT CA APM 10 views based on attributes ADDRESSED THEIR CHALLENGES • Team Center Timeline that improves triage by showing the impact of change and helping with difficult and long them locate where performance problems started root cause analysis for application performance issues. 3. TechValidate, “Confidence to Identify Root Causes Quicker,” March 11, 2016, https://www.techvalidate.com/collections/ca-apm-10-insurance-customers 44 Financial services > Healthcare > Insurance > Telecommunications > Utilities > Transportation > Computer > Industrial > Government > IT services > 10 reasons Telecommunications 83% OF SURVEYED TELECOMMUNICATIONS CUSTOMERS rate CA APM 10’S CUSTOMIZATION TELECOM CUSTOMERS INVEST IN CA APM 10 AND ACHIEVE THESE RESULTS: CAPABILITIES AND DASHBOARDS >50% >50% >50% Rated customization AS VERY EFFECTIVE OR BETTER. Effective Improved MTTR Improved ability Reduced time spent to proactively on admin and prevent issues management tasks “W e have experienced a very positive impact using CA APM 10, as we have seen it speed up the detection and resolution of incidents and BENEFITS the contact with development in CA APM 10 is helping customers in telecommunications: which to address them.” — IT Manager, Jazztel PLC Enhance end-user Simplify Speed MTTR Improve analytics experience root cause analysis for planning and insight MVP FEATURES Our telecommunications customers find these the most valuable CA APM 10 features: • Team Center Perspectives to simplify • Differential Analysis to recognize and complex app topologies understand critical and recurrent problems • Team Center Timeline to demonstrate • APM Command Center to manage the impact of change and locate the onset thousands of agents of performance problems • Smart Instrumentations to collect deep transaction traces 4. TechValidate, “Confidence to Identify Root Causes Quicker,” March 24, 2016, https://www.techvalidate.com/collections/ca-apm-10-telecommunications-customers 55 Financial services > Healthcare > Insurance > Telecommunications > Utilities > Transportation > Computer > Industrial > Government > IT services > 10 reasons Utilities “ CA APM 10 has proven to be effective for us in root cause analysis.” UTILITIES CUSTOMERS UTILIZE CA APM 10 AND EXPERIENCE THESE RESULTS: — IT Administrator, 50-75% 50-75% >75% Rated scalability Petrobras Distribuidora S.A. Very Effective Improved end-user Improved ability Improved MTTR experience to proactively prevent issues “ CA APM 10 has helped us identify issues in applications that BENEFITS we require to perform flawlessly for our customers.” CA APM 10 is helping customers in the utilities industry: — IT Project Manager, Pepco Holdings Enhance end-user Simplify Speed MTTR Provide continuous experience root cause analysis feedback loop for Dev and Ops MVP FEATURES Our utilities customers find these the most valuable CA APM 10 features: • APM Command Center to manage thousands of agents • Smart Instrumentations to collect deep transaction traces • Modern application support with added functionality for Java™, .Net, PHP and Node.js 5. TechValidate, “Perform Flawlessly for Our Customers,” March 11, 2016, 66 https://www.techvalidate.com/collections/ca-apm-utilities-customers Financial services > Healthcare > Insurance > Telecommunications > Utilities > Transportation > Computer > Industrial > Government > IT services > 10 reasons SURVEYED IT ORGANIZATIONS Transportation 90% RATE CA APM 10 CUSTOMIZATIONS AND DASHBOARDS AS EFFECTIVE OR BETTER TRANSPORT CUSTOMERS DEPLOY CA APM 10 AND BOAST THESE RESULTS: >50% 50-75% >50% Rated ease of use and management “C A APM 10 has improved our Improved end-user Improved application Improved ability Effective ability to find the root cause experience performance to proactively prevent issues quickly and address the problem.” — IT Professional, Fortune 500 Transportation Company BENEFITS CA APM 10 is helping customers in the transportation industry: Enhance end-user Simplify Speed MTTR Provide continuous experience root cause analysis feedback loop for Dev and Ops MVP FEATURES Our automotive and transportation customers find these the most valuable CA APM 10 features: • Team Center Perspectives to simplify complex app topologies • Smart Instrumentations to collect deep transaction traces 6. TechValidate, “Find Root Causes Quickly,” March 11, 2016, https://www.techvalidate.com/collections/ca-apm-10-transportation-customers 77 Financial services > Healthcare > Insurance > Telecommunications > Utilities > Transportation > Computer > Industrial > Government > IT services > 10 reasons Computer 75% OF SURVEYED COMPUTER HARDWARE AND SOFTWARE CUSTOMERS IMPROVED INCONSISTENT COMPUTER INDUSTRY CUSTOMERS ADOPT CA APM 10 AND ACHIEVE THESE RESULTS: OR POOR APP END-USER-EXPERIENCE WITH CA APM 10. >75% 50-75% >75% Rated monitoring coverage Improved end-user Improved ability Improved MTTR Very Effective experience to proactively “ CA APM delivers better instrumented prevent issues monitoring to capture the performance of our Java and Tomcat applications. The reports are very helpful when BENEFITS taking proactive steps and they make it easy to drill down on an issue.” CA APM 10 is helping software industry customers: — IT Professional, Lexmark International, Inc. Enhance end-user Simplify Speed MTTR Improve analytics experience root cause analysis for planning and insight MVP FEATURES Our computer industry customers find these the most valuable CA APM 10 features: • Differential Analysis to recognize and understand critical and recurrent problems • APM Command Center to manage thousands of agents • Smart Instrumentations to collect deep transaction traces • Modern application support with added functionality for Java™, .Net, PHP and Node.js 7. TechValidate, “Better Instrumented Monitoring,” June 25, 2016, https://www.techvalidate.com/collections/ca-apm-10-computer-hardware-software-customers 8 Financial services > Healthcare > Insurance > Telecommunications > Utilities > Transportation > Computer > Industrial > Government > IT services > 10 reasons Industrial “C A APM 10 is our most important tool for INDUSTRIAL MANUFACTURING CUSTOMERS APPLAUD CA APM 10 WITH THESE RESULTS: our DevOps strategy.” >50% >75% >50% Rated monitoring — I T Architect, Global Industrial coverage Improved end-user Improved application Reduced time spent Very Effective Automation Company experience performance on admin and management tasks BENEFITS “R oot cause analysis and identification CA APM 10 is helping industrial automation customers: of problems are transparent and comprehensible with CA APM 10.” — IT Manager, Large Enterprise Industrial Manufacturing Company Enhance end-user Simplify Provide a continuous experience root cause analysis feedback loop for Dev and Ops MVP FEATURES Our industrial customers find these the most valuable CA APM 10 features: • Differential Analysis to recognize and understand critical and recurrent problems • Smart Instrumentations to collect deep transaction traces 8. TechValidate, “Transparent Root Cause Analysis,” March 25, 2016, https://www.techvalidate.com/collections/ca-apm-10-industrial-manufacturing-customers 9 Financial services > Healthcare > Insurance > Telecommunications > Utilities > Transportation > Computer > Industrial > Government > IT services > 10 reasons Government “ CA APM 10 helped our Applications Solutions team monitor all clients and act very GOVERNMENT CUSTOMERS CHOOSE CA APM 10 AND EXPERIENCE THESE RESULTS: quickly in solving problems.” >75% >75% <75% Rated depth and — IT Administrator, Federal Government frequency of metrics Improved end-user Improved application Improved ability Very Effective experience performance to proactively prevent issues BENEFITS CA APM 10 is helping government customers: Enhance end-user Simplify Speed MTTR Provide a continuous Improve analytics experience root cause analysis feedback loop for planning for Dev and Ops and insight MVP FEATURES Our government customers find these the most valuable CA APM 10 features: • Team Center Perspectives to simplify complex app topologies SURVEYED IT ORGANIZATIONS 91% • Team Center Timeline to demonstrate the impact of change and locate the onset of performance problems • APM Command Center to manage thousands of agents RATE CA APM’S SCALABILITY AS EFFECTIVE OR BETTER 9. TVID: DFC-71D-DF7 9. TechValidate, “Helps Our Application Solutions Team,” March 25, 2016, 1100 https://www.techvalidate.com/collections/ca-apm-government-customers