| ae | INDEX 1991 Training & Development index Title Index College Quickies... Globalization Factor, The....................-+. Sep After the Downsizing...........................-May/41 Companies as Community Citizens .. Bren White Dan Rice and Craig Dreilinger Theresa Minton-Eversole Goals, Expectations, Idiosyncracies, and Agenda for Globalization, An Feb/22 Competence Versus Passion. .................May/61 EE MINI, Shiecencreccapsiniibaconesneensig Jan Stephen H. Rhinesmith George S. Odiorne Going Global From the Inside Out....... Nov Aid for Eastern Europe Computerphobia .. Stephen H. Rhinesmith Voc-Ed Training Corporate Mixing of Work and Green Piece Jan/76, Apr/77, Nov Jennifer Rissler Family ...... ais niente Sep/14 Green Piece and Tips for Trips.............. Oct Aiding the Job Search Cost of Trimming Benefits, The Heard in Passing....................... Jan/14, Feb/14, AIDS Training in the Course Construction .<scetdigineaaaoen May/66 Mar/16, Apr/16, Jun/14, Sep/16 Workplace Barbara Darraugh Help for Fueling the Creative Process...Oct Jusanne M. Vest, Fabius P. O'Brien, Creating Commitment couacenieecaheel Apr/45 David H. Lyman and MichaelJ . Vest Ken Macher Helping a Team Find All the Answers ..Feb Alien Technology Made Familiar Creating the Future After Job Loss........Nov/69 Glenn H. Varney Jay M. Orlin Richard McKnight Helping Entrepreneurs To Let Go All Work and No Play Crisis Leadership Jan/30 Max E. Douglas Almost Like On-the-Job Patricia A. Galagan NI cs ssnnssnsvionapeennssnnssenaciegne Nov/7 Training Cultivating the Potential of All I arc deartisecceccteabscpcteedniicaisadess . Jul And What Do Future Executives TN gS silos osesnncndiocdeeean Apr/21 How Wallace Changed Its Mind Jun/22 EEESere eee Jan David Letterman, Eat Your Heart Out...Jan/74, Patricia A. Galagan Another Round for Server Feb/65, Apr/77, May/93, Jun/73, Jul/78 HRD and Empowerment..................... .Nov/7 MI casks arcentnnneinnsncirpacecnenonneceous Sep David Letterman Rerun 1/69 William M. Kabnweiler Jennifer Rissler Day That Will Live in Infamy, A ‘/66 HRD and the Americans With Disabilities Applying for a State Training Grant ......Apr Dealing With the DTs 18 Pi alicihidonnonacvasessanpsadshicnesashacenasousscesue Aug James R. Paetsch Ellen Dowling WilliamJ . Rothwell Are We Having Fun Yet?....................... Sep/7 Delegation: The Key to HRD's Failure To Sell Itself...:......... ides Are We in a Bull Market for Training?..Aug Empowerment Richard P. Lookatch George F. Kimmerling Martin Yate Humor-Based Training..............:000cc0 Sep Attitude on the Job ...................:.:::0:000-May Developing Traiming.............c:0csceesssaresed Aug Jerry Kokalis Jr. eee Jan Did You Know...? rer os Mar Inequity of Marriage and Parenthood, Be All You Can Be in HRD Different Meaning to Leisure Time, A...Sep “Beauty Itself Doth Persuade” ! Diversity Training Goes to Court.......... Nov In-House M.B.A. Training...................... Be Careful What You Wish For............. Downsizing of Two Countries, The......May Inquiring Trainers Want To Know Before, During, and After............ j Downsizing Strains Relationships Feb Linda Stoneall Terry H. Chapman EPRI MII 55. .0isenscccssccocsostscasatnnelii Apr Interactive Video Gets Legal Best of Baldrige, The Dueling Careers .... ee In the Land of the Blind, One Eye Is Ee Jan/9 Leslie McCook, Sandra Folzer, IE Rial dikthisdieteeeDnostbarnagecuseaniebachid Sep/3 Beyond the Velcro Approach................. Jan/56 David Charlesworth, and Jobn Scholl ErnieJ . Zelinski Jobn P. Schuster Eau de Success... PR BE BERD BORG. 00secccnsccnsscsnissasncrnes jan/1 Big Apple Feels Illiteracy Bite Oct/12 Employees Want More Training ........... Nov Keith T. Darcy NE I cca icadsasachensctinssnrsinsses Jun/74 Empowering Employees at the Is ft Live of Is kt Verbex? ...................... Jun Blueprint for Perception Training, A ....Aug/21 Red Cross <p cetera Aug“ Be Time OE OF GOO... ssscsccssesnoseescad Oct Sugato Labiry Bobbi Linkemer Is This Job Reserved? SE ee Jan/9 Enlisting Support From the Top ........... May Is Your Department Credible? ........... Building a Chain of Contacts................. Jan/21 Craig Steinburg Anthony Nathan and Michael Stanleigh Catherine M. Petrini Equal Opportunity To Learn, An RNIN TOMIIION sci sceccinewsiduninsdbnssionnvesen Sep/7 Building Customer Loyalty Scott B. Parry BBO PIBOES Wk... ...00s0sssseccresesceese.a0cl David L. Stum and Alain Thiry Evaluating Workplace-Based Training ..Apr It Takes Six Building on Downsizing....................... Aug Executives Not Sold on Sales Job Hunting by Phone........................... Nev Building Teams—and a Bumpy Dinosaur Techniques Jobs for PizzaBot and George ...............Mar TI siineidi clagtheciccniacinskniaineacncis es Mar Familiarity Breeds Contempt.. pt eae Dec Buying Into Customer Service ............... Sep Father of Job Training, The I es tasesiscnvicestesassnand Pe ae we Jun By the Way... .. seednillndiscMakboakilercsieeesesewescs Sep Fax Flimflam Kaleidoscopic Thinking for Creativity ...Sep/2 Calling on Training Fear of Loafing Key to Self-Directed Teams, The...........Apr/2 Ne UII A cadinsL ikientnncccadcesandccnsesessvoay Jul Foreign Trade Richard Wellins and Jill George Catching Up to the West..................0, Jan From Engineer to Manager Leadership for the Long Term CBT at IBM With ACT 5 Hans J. Thambain Leadership in a Team Environment CEOs and HRD Execs Take Different From Loner to Leader Jobn H. Zenger, Ed Musselwhite, tera cecechiinceaincan ntenisintionsinvencad Aug Steven Lurie Kathleen Hurson, and Craig Perrin Challenge of Training in the Nineties, GED Students’ Skills Above Other I III 55icsiecincscoasscsnrsmasessavonss Feb Mais ctenensni ticthatipaciliceiisseeKécainseeennee Jul/? Rich acces pcaleielacisiicasesearnseastmnauemeniine Nov/14 Leading Today’s Technical Stephen L. Coben George Jetson Ate Here vinbdoucaaiada Jan/10 Professional Championship Training Getting a Little TCL sntinidilapeliaadl May14 Bernard L. Rosenbaum James R. Hanlin and NancyJ .J obns Getting Global ..... ......Mar/85, Apr/79, Jun/74, Learning Organization Made Plain, Change Game, The.....................00000......May, Jul/77, Aug/70, Oct/71, Nov/78, Dec/66 Changing the Work Culture Getting Started ...... an sksivnenetacaeaell Aug/53 Peter Senge Irwin Rubin and Robert Inguagiato Heather Lynn Hanson Lesson Plans—Strategies for Learning Chip Dada at the MOMA ‘eb/68 Getting the Boss Off Your Pack Jun/13 Michael R. Toney Club HRD ‘ 14 Getting the Most Out of Outdoor Lessons From the Gulf War ................... Sep/14 Coaching Trainers on Winning Writing Training poencvesicnssso ey aa eee Tend BAS Cane ...........<000s0000s:ss00000-0.y/94 RTS oo fl eee Jun/31 Paul F. Buller, Jobn R. Cragun, Linking Training to the Business Plan..May/32 Stepben D. Gladis and Glenn M. McEvoy Scott B. Parry Training & Development, December 1991 76 | ae | INDEX 1991 Training & Development index Title Index College Quickies... Globalization Factor, The....................-+. Sep After the Downsizing...........................-May/41 Companies as Community Citizens .. Bren White Dan Rice and Craig Dreilinger Theresa Minton-Eversole Goals, Expectations, Idiosyncracies, and Agenda for Globalization, An Feb/22 Competence Versus Passion. .................May/61 EE MINI, Shiecencreccapsiniibaconesneensig Jan Stephen H. Rhinesmith George S. Odiorne Going Global From the Inside Out....... Nov Aid for Eastern Europe Computerphobia .. Stephen H. Rhinesmith Voc-Ed Training Corporate Mixing of Work and Green Piece Jan/76, Apr/77, Nov Jennifer Rissler Family ...... ais niente Sep/14 Green Piece and Tips for Trips.............. Oct Aiding the Job Search Cost of Trimming Benefits, The Heard in Passing....................... Jan/14, Feb/14, AIDS Training in the Course Construction .<scetdigineaaaoen May/66 Mar/16, Apr/16, Jun/14, Sep/16 Workplace Barbara Darraugh Help for Fueling the Creative Process...Oct Jusanne M. Vest, Fabius P. O'Brien, Creating Commitment couacenieecaheel Apr/45 David H. Lyman and MichaelJ . Vest Ken Macher Helping a Team Find All the Answers ..Feb Alien Technology Made Familiar Creating the Future After Job Loss........Nov/69 Glenn H. Varney Jay M. Orlin Richard McKnight Helping Entrepreneurs To Let Go All Work and No Play Crisis Leadership Jan/30 Max E. Douglas Almost Like On-the-Job Patricia A. Galagan NI cs ssnnssnsvionapeennssnnssenaciegne Nov/7 Training Cultivating the Potential of All I arc deartisecceccteabscpcteedniicaisadess . Jul And What Do Future Executives TN gS silos osesnncndiocdeeean Apr/21 How Wallace Changed Its Mind Jun/22 EEESere eee Jan David Letterman, Eat Your Heart Out...Jan/74, Patricia A. Galagan Another Round for Server Feb/65, Apr/77, May/93, Jun/73, Jul/78 HRD and Empowerment..................... .Nov/7 MI casks arcentnnneinnsncirpacecnenonneceous Sep David Letterman Rerun 1/69 William M. Kabnweiler Jennifer Rissler Day That Will Live in Infamy, A ‘/66 HRD and the Americans With Disabilities Applying for a State Training Grant ......Apr Dealing With the DTs 18 Pi alicihidonnonacvasessanpsadshicnesashacenasousscesue Aug James R. Paetsch Ellen Dowling WilliamJ . Rothwell Are We Having Fun Yet?....................... Sep/7 Delegation: The Key to HRD's Failure To Sell Itself...:......... ides Are We in a Bull Market for Training?..Aug Empowerment Richard P. Lookatch George F. Kimmerling Martin Yate Humor-Based Training..............:000cc0 Sep Attitude on the Job ...................:.:::0:000-May Developing Traiming.............c:0csceesssaresed Aug Jerry Kokalis Jr. eee Jan Did You Know...? rer os Mar Inequity of Marriage and Parenthood, Be All You Can Be in HRD Different Meaning to Leisure Time, A...Sep “Beauty Itself Doth Persuade” ! Diversity Training Goes to Court.......... Nov In-House M.B.A. Training...................... Be Careful What You Wish For............. Downsizing of Two Countries, The......May Inquiring Trainers Want To Know Before, During, and After............ j Downsizing Strains Relationships Feb Linda Stoneall Terry H. Chapman EPRI MII 55. .0isenscccssccocsostscasatnnelii Apr Interactive Video Gets Legal Best of Baldrige, The Dueling Careers .... ee In the Land of the Blind, One Eye Is Ee Jan/9 Leslie McCook, Sandra Folzer, IE Rial dikthisdieteeeDnostbarnagecuseaniebachid Sep/3 Beyond the Velcro Approach................. Jan/56 David Charlesworth, and Jobn Scholl ErnieJ . Zelinski Jobn P. Schuster Eau de Success... PR BE BERD BORG. 00secccnsccnsscsnissasncrnes jan/1 Big Apple Feels Illiteracy Bite Oct/12 Employees Want More Training ........... Nov Keith T. Darcy NE I cca icadsasachensctinssnrsinsses Jun/74 Empowering Employees at the Is ft Live of Is kt Verbex? ...................... Jun Blueprint for Perception Training, A ....Aug/21 Red Cross <p cetera Aug“ Be Time OE OF GOO... ssscsccssesnoseescad Oct Sugato Labiry Bobbi Linkemer Is This Job Reserved? SE ee Jan/9 Enlisting Support From the Top ........... May Is Your Department Credible? ........... Building a Chain of Contacts................. Jan/21 Craig Steinburg Anthony Nathan and Michael Stanleigh Catherine M. Petrini Equal Opportunity To Learn, An RNIN TOMIIION sci sceccinewsiduninsdbnssionnvesen Sep/7 Building Customer Loyalty Scott B. Parry BBO PIBOES Wk... ...00s0sssseccresesceese.a0cl David L. Stum and Alain Thiry Evaluating Workplace-Based Training ..Apr It Takes Six Building on Downsizing....................... Aug Executives Not Sold on Sales Job Hunting by Phone........................... Nev Building Teams—and a Bumpy Dinosaur Techniques Jobs for PizzaBot and George ...............Mar TI siineidi clagtheciccniacinskniaineacncis es Mar Familiarity Breeds Contempt.. pt eae Dec Buying Into Customer Service ............... Sep Father of Job Training, The I es tasesiscnvicestesassnand Pe ae we Jun By the Way... .. seednillndiscMakboakilercsieeesesewescs Sep Fax Flimflam Kaleidoscopic Thinking for Creativity ...Sep/2 Calling on Training Fear of Loafing Key to Self-Directed Teams, The...........Apr/2 Ne UII A cadinsL ikientnncccadcesandccnsesessvoay Jul Foreign Trade Richard Wellins and Jill George Catching Up to the West..................0, Jan From Engineer to Manager Leadership for the Long Term CBT at IBM With ACT 5 Hans J. Thambain Leadership in a Team Environment CEOs and HRD Execs Take Different From Loner to Leader Jobn H. Zenger, Ed Musselwhite, tera cecechiinceaincan ntenisintionsinvencad Aug Steven Lurie Kathleen Hurson, and Craig Perrin Challenge of Training in the Nineties, GED Students’ Skills Above Other I III 55icsiecincscoasscsnrsmasessavonss Feb Mais ctenensni ticthatipaciliceiisseeKécainseeennee Jul/? Rich acces pcaleielacisiicasesearnseastmnauemeniine Nov/14 Leading Today’s Technical Stephen L. Coben George Jetson Ate Here vinbdoucaaiada Jan/10 Professional Championship Training Getting a Little TCL sntinidilapeliaadl May14 Bernard L. Rosenbaum James R. Hanlin and NancyJ .J obns Getting Global ..... ......Mar/85, Apr/79, Jun/74, Learning Organization Made Plain, Change Game, The.....................00000......May, Jul/77, Aug/70, Oct/71, Nov/78, Dec/66 Changing the Work Culture Getting Started ...... an sksivnenetacaeaell Aug/53 Peter Senge Irwin Rubin and Robert Inguagiato Heather Lynn Hanson Lesson Plans—Strategies for Learning Chip Dada at the MOMA ‘eb/68 Getting the Boss Off Your Pack Jun/13 Michael R. Toney Club HRD ‘ 14 Getting the Most Out of Outdoor Lessons From the Gulf War ................... Sep/14 Coaching Trainers on Winning Writing Training poencvesicnssso ey aa eee Tend BAS Cane ...........<000s0000s:ss00000-0.y/94 RTS oo fl eee Jun/31 Paul F. Buller, Jobn R. Cragun, Linking Training to the Business Plan..May/32 Stepben D. Gladis and Glenn M. McEvoy Scott B. Parry Training & Development, December 1991 76 INDEX » Linking Training With HR Publishing Journey, The.. . Aug/31 Super Training May/12 Management ........... x ....Mar/75 Kathryn Hall Jobn Lawrie Roger L.A nderson and Ron DiBattista Quality and Competitiveness ; ...Sep/19 Surveying Shortcut, A.............::::::+00++Mar/24 Listening Vignette, The.... Oct Kevin Fisher and Jo Anne Spillane Jan Walton Maureen Riley Mac Donald Quality and Service for Internal Take Five for Better Brainstorming Feb/37 Literacy Programs Make the News Feb/: CIE sicekntacintiimreiatnsins ; _Jan/6l Sivasailam Thiagarajan Catherine M. Petrini Lynda C. McDermott and Mic hael Emerson Take It From the Top Sep/76 Looking Where the Light Isn't Sep/27 Quality Applications on the Rise .-Aug/13 Taking a Byte Out of Pizza Prep Lowdown on Downsizing, The Feb Quality Through Self-Directed Time secsseeees soM at/81 Manager as Teachert......... Dec Learning .9ep/45 Tapping Creativity in Othe rs 48 Barry L. Wisdom and D. Keith Denton George M. Piskurich Anthony J. Delellia Managers as Training Assets Jun Question of Ethics, A — Mar/29 Tapping the Power of a Diverse Paula Grace and Carrie Straub Susan E. Sonnesyn Workforce ; Mar/38 Managers as Writing Coaches..... Jul Questions About Questions... .Feb/18 Patricia A Galagan Ruth Zaslow Scott B. Parry Teaching Older Workers New Tricks.. Apr/21 Managers Get a “C” in Managing Quiz Fun: Biz Buzz Words ... .Feb/69 Catherine D. Fyock CRANBE.........2. May Raising Sails To Raise Sales Aug/11 Ten Powerful Opening Strategies Jul/26 W. Warner Burke, JanetL . Spencer. Random Stats ........ .Jan/14, Feb/14, Dorothy Leeds Lawrence P. Clark, and Celeste Coruzzi Mar/16, Apr/14, May 16 Testing 1,2,3 Feb/13 Managing Self-Managed Workers Sep/36 Rat in “Rat Race,” " ...Aug/67 They're Back diowsdit iii Aug/67 Clay Carr Rational Approach to Emotion: val Ma Anz ageme nt, Till Travel Do Us Part...... veeeeeeMay/46 Mark Twain, Writer/Trainer Jan/76 A ...Jan/67 RichardJ . Leider Matter of Course, A Jul 12 Paula Kirby and Dominic Di Mattia Tips for SRO Training , Jul/25 Maximum Learning in Less rime Nov/14 Real Concern, A ‘ ..May/93 Virginia Johnson Richard L. Grimes Real-Life Communications Model, A .....Mar/79 Tips on Trips ‘ Jan/76, Maybe Men and Women Aren't Different Sue MacLaurin Mar/82, Aug/70, Sep/76 Species... : Oct/70 Recession Depression .... ..Jul/s Tips To Tame Trainers’ Time... Feb/12 Maybe They'll Find Amelia Earhart and Judge Recovery From Occupational S.B. Mathur Crater ....... dianeuenei Oct/69 Schizophrenia oes May/79 To Train or Not To Train ..............00......May/29 Meanwhile, in the United States ..Dec/15 Gloria Regalbuto Train 700 People in Quality? No Measuring Skills and Behavior Nov/61 Recycled Power Suits ial ....Apr/78 Problem ... Dec/43 Kate Ludeman Remember Carbon Paper?..... ..Mar. Richard G Rothenberg and Tom R. Drye Mining Human Resources Mar/14 Rent-a-Worker 7 .Nov Training Delivers Results to Patty Ginsburg Resources for ADA.. P . Aug Federal Express ee Mr. Mom ees Aug Revolution (Yawwnnnn!) Keeps Rolling Patricia A. Galagan Ms. Manners ........ ; Dec Along, The sana .....Mar, Training for E-Mail socsceseeeeeeMat/70 Multilingual Video Jan C bester any Lyle Sussman, Peggy Golden Barbara Moller Feb and Renee Beauclair Multimedia and Compatibility Aug ..Dec Training for Hospitality Sep/55 Networking: The Overlooked Benefit of roreer High in Chdieamaten Oct/16 Francine A. Herman and Martha E. Eller preys " Jul Schools of Empowerment.. Jul/7 Training Gap, The .Mar/9 PaulF . Buller and Jobn R. Cragun Service Means Success....... .May/53 Training Maryland's Workforce . Feb/9 New Math Feb Betsy Jacobson and Beverly Kaye Training Plus Technology: The Future Is New Meaning to Split Shift Apr/7 Service Training Made Simple ..Jan/37 Now. . Sep/49 Non-chan Wannabes Feb George M. Piskurich Dena J. Heathman and Brian H Kleiner North of the Border Feb — Approach to Skills Assessment, Training Success Story, A Sep/63 No Yawning .. Jul Dec Bruce Marshall Official Mascot Is Alfred E. Neuman Ric hard J. Mirabile raining: The Line Starts Here Dec/35 The. May Simulations: Learning Tools for the George M. Piskurich One Size Does Not Fit All jun 1990s... Training the Next Generation Dec/12 Jobn W. Newstrom and Peter F. McAteer F. Dale Hayes Mark L. Lengnick-Hall Six Step, Two Step for Needs Training They Can't Resist Jan/18 On Line With Customers Apr Analysis .. .Mar. Jobn Koethen Richard P. Lookatch Six Strategies for Service Success Feb Training Tricks Dec/11 Outdoor Training Companies Mar Soft News. Feb Trainingspeak Dec ‘25 Outdoor Training: Revolution or Fad? ..Mar Speaking of Telephone ¢Ca lls .. Apr Rochelle Turoff Richard J].W agner, Timothy T. Baldwin Speeding the Way to Total Quality Jun/? Trim Travel Budgets With Distance and Christopher C. Roland Robert L. Dodson Learning Sep/71 Overview, An..... May Spl Ends............ Jan Dusty Miller Partnerships With the Line Oct/2 Staffing HR: One Size ‘Does Not Fit True Tales from the Workplace Jan/7 Craig Steinburg All. udaesncadnlanl Nov May/93, Jul/77, Sept/76 “Phantom” Composer Invests in Starting Right Jan True Training Needs Analysis, A Apr/609 Training Oct Joy Hazucha and Katherine Holt Kenneth M. Nowack Pinpointing Development Needs Dec Steering Through Turbulance ..Dec/: Tuning Up for Performance Pioneers in Quality Jun Robert I. Lazer Management Apr/56 Polish Your Presentations Jul/2 Stopping the Revolving Door .Feb/43 Gary English “Power” in “Sisterhood Is Powerful Zandy B. Leibowitz, Nancy K. Schlossberg, Turning the Tables: From Service to The. inisedieas’ Dec and Jane E. Shore Sales Apr/74 Power Prose Aug/71 Storyboard Strategy, The Jul/69 Jo Robbins Power Skills for Effective Meetings Jul/53 Jobn Bunch Two Roads to High Involvement Jun/55 Sally N. Katz Strange Software.............. -Mar/82 Colin W. Nemeth and MurrayB . Hiebert Power To Guage The Case of TVA....Aug/59 Strategic Planning Made Fes) Apr/39 Uh, Er, Oh Jul/12 Roger L. Cole and Larry A. Pace Gary Hines Union Strikes Against Team Concept ....Oct/12 Pro Golf........ . Aug/67 Strategic Shifts in Executive Upside-Down Performance Appraisals ...Jul/15 Promotion Commotion Jun/13 Development .Jul/37 Catherine M. Petrini Robert W. Mann and Julie VU. Staudenmier Training & Development, December 1991 77 1991 INDEX Using Schools To Bridge the Skills Cohen, Stephen L Heathman, Dena J., and Brian H. Kleiner Gap Oct/11 The Challenge of Training Training Plus Technology: Vanishing Middle Zone of Business, in the Nineties rstopneibiccennene OE INI once viscsecacnnssecesinss Sep Rene NEEEE Si Sne r Jan/46 Cole, Roger L., and Larry A. Pace Herman, Francine A., and Martha E. Eller Dudley Lynch and Paul L. Kordis Power To Change: Tie Case Traininfgo r Hospitality ................. Sep Video Production With Fewer Errors.....Jun/67 £3 /59 Hines, Gary Rene G. Veilleux Darcy, Keith T. Strategic Planning Made Easy .........Apt/: lela rtntinnstonciscsscacceccstercsineey Jun/59 I Quit My Job Today Jacobson, Betsy, and Beverly Kaye Peter R. Schleger Darraugh, Barbara Service Means SUCCESS ..........0000000008+ May/5 Vienna Conference ..................0...s.esce00e0 May/16 Course Construction Johnson, Virginia a hacc ncinccctncncentacdecny Jan/15 It Takes Six .. Tips for SRO Training We Hope They'll Stop Delaney, Chester Kahnweiler, William M. Welcome to “Working Life.” ................... Jan/74 The Revolution (Yawwnnnn!) HRD and Embowerment We Suggest Plain Stockings for the Keeps Rolling Along Upside-Down Performance RI Stilts isin eas eclosion annnnssiseenene .Dec/66 DeLellia, Anthony J CO Ee een We've Got To Stop Meeting Like This ..Feb/10 Tapping Creativity in Others ........... Nov. Kaney, Thomas What About Pinching Yourself? ........... Jun/74 Dodson, Robert L Enlisting Support From What About Training Illiteracy? Speeding the Way to Total Quality... SIEM asc Scinensocaabidatesetovenstcincsesen SUD Thomas L. Quick Douglas, Max E Katz, Sally N. What a Difference a Net Makes.............Mar/12 Helping Entrepreneurs To Let Go Power Skills for Effective What Do Executives Really Want?..........Jan/12 Dowling, Ellen EE cchivehoshsacechactanctnbcovistecns vee Jul/5 When Do They Find the Time?............... Jul/78 Dealing With the DTs Kaufman, Roger When Good Bosses Ask for Bad Doxsee, Larry When Good Bosses Ask for Masset atecatacsentenssqnencecivieserecossescG/ EO Enlisting Support From the Top .......May MIN 05S cinctnitecevensaiatusio ...May/2 Roger Kaufman Dralus, John, and Jan Sokoloff Harness Kimmerling, George F. NOI oio nighcn ethacerenscsendnncsnssvsescsenssns.scit/O2 Working Together Are We in a Bull Market Wonder If They'd Babysit? ....................4 Aug/68 Dreilinger, Craig II aninidicintacarosdicntsenscese : Aug/2 Workaholism: Fact or Fiction? ................ Jan/74 A Question of Ethics Kirby, Paula, and Dominic Di Mattia Workaholistics...............:...:0000 Jan/76, Feb/65, Edwards, Gary A Rational Approach to Mar/84, Jun/73, Nov/78 A Question of Ethics Emotional Management ..................Jan Work/Family Alert English, Gary Knight, Joe Work/Health Alert Tuning up for Performance Upside-Down Performance Jul/78, Aug/71, Oct/69 Paes isanatosssecasnssnugaauenceereell Apr/5 EA Rixsccvexstncccogtsireaiciceenies Jul Working Life Police, The... Fenner, Susan Koethen, John Working Together Building a Chain of Contacts..........Jan/2 Training They Can't Resist...............Jan Jobn Dralus and Jan Sokoloff Harness Fisher, Kevin, and Jo Anne Spillane Kokalis, Jerry, Jr. Writing Tips Oct/14 Quality and Competitiveness.........../ Sep Humor-Based Training.............. : sep Jerrold Markowitz Fyock, Catherine D Lahiry, Sugato TOON Bt IE rakes sitassicanccscoseaseceresccess Nov/77 Teaching Older Workers A Blueprinfto r Perception Zero defects......... iainiicennaney BD New Tricks Training Galagan, Patricia A LaMountain, Dianne To purchase reprints of Training & Crisis Leadership Upside-Down Performance Development articles, call ASTD Customer How Wallace Changed Its Mind SIC ivviesa cexescecssnensbonersad Support at 703/683-8129. To obtain Tapping the Power of a Diverse Lawrie, John petmission to photocopy Training & Development articles, call ASTD Publications Workforce o<teniadugcioa mena Pe No onsccinnccnscessaxeeves at 703/683-8132. Training Delivers Results to Federal Lazer, Robert I. Express Steering Through Turbulence Author Index Galbraith, Ronald Leeds, Dorothy Anderson, Roger L., and Ron DiBattista Enlisting Support From the Top .......May Ten Powerful Opening Linking Training With HR Gallagher, Olive PIII siiineccceinsicces MI Sane ic si iosbacassonsenee ; ..Mar/7 A Question of Ethics Leibowitz, Zandy B., Nancy K. Schlossberg, Anthony, Donald B. Ginsburg, Patty and Jane E. Shore Quality and Competitiveness... -- Sep Mining Human Resources ...............Mar, Stopping the Revolving Door Biebel, Mary Gail Gladis, Stephen D Leider, Richard J. Building a Chain of Contacts...........Jan/2 Coaching Trainers on Winning Writing Till Travel do us Patt................ Bowsher, Jack Skills Linkemer, Bobbi Enlisting Support From Gordon, Edward Empowering Employees at the A Question of Ethics ar/30 NE i cainnsadenthdugbaltcdoctniestniesns s Aug, Buller, Paul F., and John R. Cragun Grace, Paula Little, Richard Networking: The Overlooked Benefit Managers as Training Assets ............Jun/49 Quality and Competitiveness.......... Sep SNR rtnceicesviecsdeeviassenes ee Grimes, Richard L Lookatch, Richard P. Buller, Paul F., John R. Cragun, Maximum Learning in Less Time ....Nov/14 HRD's Failure To Sell Itself................ Jul and Glenn McEvoy Hall, Kathryn On Line With Customers ................. Apr Getting the Most Out of Outdoor The Publishing journey Ludeman, Kate PR eiiikicdisiuinsasksseseckseeccoine ..Mar/5 Hanlin James R., and Nancy J. Johns Measuring Skills and Bebavior........ Nov Bunch, John Championship Training Lurie, Steven The Storyboard Strategy Hanlon, Tim From Loner to Leader Burke, W. Warner, Janet L. Spencer, Companies as Community Lyman, David H. Lawrence P. Clark, and Celeste Coruzzi Citizens .. Help for Fueling the Creative Managers Get a “C” in Managing Hanson, Heather L RTE Getting Started Lynch, Dudley, and Paul L. Kordis Carr, Clay Hayes, F. Dale The Vanishing Middle Zone of Managing Self-Managed Worters ... Sep/3¢ Training the Next Generation ES Tickds A cacnteadithtinadonmbdacaxtesncocasu Chapman, Terry H. Hazucha, Joy, and Katherine Holt MacDonald, Maureen Riley Before, During, and After Starting Right. Jan/71 The Listening Vignette 78 Training & Development, November 1991 1991 INDEX co Macher, Ken Quick, Thomas L. Turoff, Rochelle Creating Commitment Apr/45 What About Training Illiteracy? ...May Trainingspeak Dec/25 MacLaurin, Sue Regalbuto, Gloria Varney, Glenn H. A Real-life Communications Recovery From Occupational Helping a Team Find All the Model. Mar/79 Schizophrenia ..May Answers ...Feb/15 Mann, Robert W., and Julie M. Staudenmier Rhinesmith, Stephen H. Veilleux, Rene G. Strategic Shifts in Executive An Agenda for Globalization .. Feb Video Production With Fewer Development Jul/37 Going Global From the Inside Errors ; Jun/67 Markowitz, Jerrold Ci ascnctaserctbesabcubatcneds Vest, Jusanne M., Fabius O'Brien, Writing Tips Oct/ 14 Rice, Dan, and Craig Dreilinger and Michael J. Vest Marshall, Bruce After the Downsizing. AIDS Training in the A Training Success Story Sep/63 Rissler, Jennifer Workplace P ..Dec/59 Mathur, S. B Aid for Eastern Europe Wagner, Richard J., Timothy T. Baldwin, Tips To Tame Trainers’ Time Feb/12 Voc-Ed Training....... and Christopher C. Roland McAteer, Peter F Another Round for Server Outdoor Training: Revolution Simulations: Learning Tools Training or Fad? Mar/50 for the 1990s Oct/19 Robbins, Jo Walton, Jan McCook, Leslie, Sandra Folzer, Turning the Tables: From A Surveying Shortcut Mar/24 David Charlesworth, and John Scholl Service to Sales...... Wellins, Richard, and Jill George Dueling Careers Aug/40 Rosenbaum, Bernard L. The Key to Self-Directed Teams Apr/26 McDermott, Lynda C., and Michael Emerson Leading Today's Technical White, Bren D Quality and Service for Professional............. ; The Globalization Factor .. Sep/12 Internal Customers Jan/61 Ross, R. Michael Wisdom, Barry L., and D. Keith Denton McKnight, Richard Quality and Competitiveness Sep Manager as Teacher Dec/54 Creating the Future After Rothenberg, Richard G., and Tom R. Dye Yate, Martin Job Loss Train 700 People in Quality? Delegation: The Key to Miller, Dusty No Problem ..Dec/ Empowerment .Apr/23 Trim Travel Budgets With Rothwell, William J. Zaslow, Ruth Distance Learning HRD and the Americans With Managers as Writing Coaches Jul/61 Milton, Tracie Disabilities Act ......... . Aug Zenger, John H., Ed Musselwhite, Quality and Competitiveness Rubin, Irwin, and Robert Inguagiato Kathleen Hurson, and Craig Perrin Minton-Eversole, Theresa Changing the Work Culture .. Jul Leadership in a Team Companies as Community Schleger, Peter R. Environment Oct/46 Citizens Video Visuals.......... Zelinsky, Ernie J Mirabile, Richard J Schuster, John P. In the Land of the Blind, A Simple Approach to Skills Beyond the Velcro Approach One Eye Is King Sep/30 Assessment Dec Senge, Peter Zigrossi, Sam Moller, Barbara The Learning Organization Made Companies as Community Multilingual Video Jan Plain — Citizens ..Nov/28 Nathan, Anthony, and Michael Stanleigh Smart, George M., Jr. Is Your Department Credible? Jan Building a Chain of Contacts To purchase reprints of Training & Nemeth, Colin W., and Murray B. Hiebert Smith, Richard Development articles, call ASTD Customer ITnwvoo lRvoeamdesn t to High Jun CCiotmipzeannsi e. s as Community SpDueeprvpmeoilrsotsp imoanet nt7t o0 3a/pr6thi8oc3tl-eos8c,1o 2p9yc.a l l TrTAaoSi TnoiDbn tga Piun&b lications Newstrom, John W., and Mark L Snyder, B.J. at 703/683-8132 Lengwick-Hall Companies as Community NowaOcnke, SiKzeen nDeotehs NMo t Fit All Jun SonnCeintbizeerngs, .. Frank K. ...Nov Subject Index A True Training Needs Building a Chain of Contacts Jan ADULT LEARNING THEORY Analysis Apr. Sonnesyn, Susan E. One Size Does Not Fit All ... ..Jun/43 Odiorne, George S A Question of Ethics.. ...Mar, Jobn W. Newstrom and Competence Versus Passion May Steinburg, Craig Mark L. Lengnick-Hall Orlin, Jay M. Enlisting Support From the Top ..May/2 Two Roads to High Involvement Jun/55 Alien Technology Made Partnerships With the Line Oct/2 Colin W. Nemeth and Familiar Stoneall, Linda Murray B. Hiebert Paetsch, James R Inquiring Trainers Want To Applyinfgo r a State Training Know APPRENTICESHIPS & INTERNSHIPS Grant Straub, Carrie Training for Hospitality ... vee SOP/S5 Parry, Scott B Francine A. Herman and Managers as Training Assets An Equal Opportunity To Stum, David L., and Alan Thiry Martha E. Eller Learn Building Customer Loyalty BASIC & REMEDIAL SKILLS Linking Training to the Business Summers, Lynn Literacy Programs Make the News ..Feb/30 Plan... Upside-Down Performance Catherine M. Petrini Questions About Questions Appraisals............ .. Jul Mining Human Resources...... ...Mar/14 Petrini, Catherine M. Sussman, Lyle, Peggy Golden, Patty Ginsburg Building a Chain of Coniacts Literacy Programs Make and Renee Beauclair BEHAVIORAL MODELING & MODIFICATION the News ; Training for E-Mail... Mar/70 Measuring Skills and Behavior. ...Nov/61 Upside-Down Performance Thamhain, Hans J. Kate Ludeman From Engineer to Manager . Sep/66 Appraisals Thiagarajan, Sivasailam BOOK REVIEWS Piskurich, George M Take Five for Better Age of Unreason, The Quality Through Self-Directed Brainstorming .... . .Feb/37 Charles Handy Learning . : Toney, Michael R. Altered Ambitions . eee ty Service Training Made Simple Lesson Plans—Strategies for Betsy Jaffe Training: The Line Starts Learning... ..Jun/15 America and the New Economy ...... ...Dec/68 Here Anthony Carnevale Training & Development, December 1991 79 > 1991 INDEX Application of Emerging Technology, Experiential Learning Approach to Employee Managing the Manufacturing Process.... Training Systems, An. ................000 May/100 Ralph W. Woodgate Wallace Hannum Ronald R. Sims Managing Workforce 2000 Art of Getting Things Done, The........ Oct Future Work....... NS Feb/76 David Jamieson and Julie O'Mara Richard W. Brislin Joseph F. Coates, Jennifer Jarratt, and Marketing Yourself Baldrige Award Winning Quality .......... Sep Jobn B Mabaffie Dorothy Leeds Mark Grabam Brown Getting Commitment at Work ............... Mar/92 Measuring, Managing, and Maximizing Best Jobs in America for Parents Who Want Michael C. Thomas and TCR Nov Careers and Time for Children Too, Tempe S. Thomas Will Kaydos Good Intentions Aside May/101 Mining Group Gold Susan Bacon Dynerman Laura L. Nash Thomas A. Kayser and Lynn O'Rourke Hayes Guide to Business Gaming and Experiential Never Buy a Hat If Your Feet Are Cold.Jan Better Boss in Multicultural Organizations, Learning..... Ken Felderstein James W. Genir) Older Worker, The Muriel James Handbook of Job Aids, A Dec/69 Noreen Hale Beyond Education Allison Rossett and Organizational Capability......................., Jan Alan M. Thomas Jeannette Gautier-Downes David Ulrich and Dale Lake Beyond Race and Gender How Corporate Truths Become Competitive Organizational Culture and Leadership.Apr R. Roosevelt ThomasJr . Frages........ aossascuteeenloa ptinn gha e Edgar H. Schein Beyond the Myths and Magic of Eileen C. Shapiro Organizational Transitions for Individuals, ESEE Aug/7 How To Provide Excellent Service in Any Familes, and Work Group................ Jun/75 Margo Murray with Marna A. Owen Organization nvsigeeddeinouontanl Mar/90 Louis B. Barnes and ColleenJ . Kaftan Championship Management.................. Sep/7 Jeffrey E. Disend Organizations and Nation-States ...........Mar/90 James A. Beloblav Human Side of Just-in-Time, The.......... Sep/78 Robert L. Kabn and Mayer N. Zald Rs cncaciencaiccnbercnccsceny Jan/7 Charlene B. Adair-Heeley Organization Transformation Theorists and Robert E. Kaplan Human Value Management................. Jan/80 NII55s ci scncaccnoninvecnssercoseasscoeres lyon Complete Theory-to-Practice Handbook of Jac Fitz-enz Beverly R. Fletcher Adult Literacy, The Implementing Quality With A Customer Power of Total Commitment Rena Soifer, Martha E. Irwin, 1 onassisigastl deteaaes Nov/81 Frank Wagner Barbara M. Crumrine, Emo Honzaki, DavidN . Griffiths IIfics coyssthins e niiiocesensesincoceccencinseees-y OO BlairK . Simmons, and Deborab L. Individualizing Instruction..................... Mar/92 Alvin Toffler Young Roger Hiemstra and Burton Sisco Rapid Development Training for Small Corporate Attractions ...............:cccesceceee Jan Innovative Employee Communication ..Apr/82 RSe e ee eee Jan/79 Kathleen Neville Alvie L. Smith Gary Ward Corporate Madness.................00000+ Ensen Integration of Women in Management, Reframing Organizations ......................- Jul/82 William D. Stinnett and The onsopeiesiicling Oaeriea Feb/79 Lee G. Bolman and Terrence E. Deal Russell G. Hanson Anne-Marie Rizzo and II ios no cosseceie ces kestecsccwvessenin Jan/78 Corporate Negaholic, The .................. Carmen Mendez Michael Schrage Cherie Carter-Scott In the Era of Human Capital................ Nov/84 SRM GORIS ............00.0s.ccscsenssesencseseernsesiat/O4 Creating Value for Customers ............... Richard Crawford Carole Hyatt William A. Band I Saw What You Did and I Know Who Your Straight Talk For Monday Morning........Feb/74 Creative Work Are Allan Cox Willis Harman and John Hormann Janis Allen with Gail Snyder SN II isi csacospennesudenvonnasernses Feb/80 Critical Path to Corporate Renewal, Is Coffee Break the Best Part of Your Kenneth Primozic, Edward Primozic, _ ae and Joe Leben Michael Beer, Russell A. Eisenstat, Dick Leatherman Strategic Planning Plus ....................:.+: Jun/76 and Bert Spector sadership: A New Synthesis............... Nov/81 Roger Kaufman Cross-Cultural Management James G. Hunt Team Organization Jun/78 NRM IIICIININ ca ooo ons asa ccs cctcccccecnssessss May -adership Skills: Standout Peformance for Dean Tjosvold Richard Mead Human Resource Managefs ........... .Feb/74 Total Manufacturing Management ...... May/102 Customer Driven Company, The ..Sep/7 William R. Trace) Giorgio Merli Richard C. Whiteley -adership: The Inner Side of Total Quality: An Executive’s Guide for the Raia ctbdscshcsccctvisssiasessaicess Sep Greatness asec scepapnoncagpecenn rae ____, SEee e e eee Sep/80 Denis Walker Peter Koestenbaum Ernst and Young Quality Improvement Customers for Life Jul -ading Business Teams scebinpoabe lecain Nov/82 Consulting Group Carl Sewell and Paul B. Brown EdgarH . Shein and Total Quality Transformations .............. Sep/81 Delivering Knock Your Socks Off Richard Beckhard Marlene Caroselli -arning Industry, The wisatecbiesdieebbaleae May/96 Training Investment, The....................May/100 Kristin Anderson and Ron Zemke Nell P. Eurich Margaret Rabn Keene Developing Superior Work Teams......... Jun/7 Life 101.... x sniisiodahediies Sipe Oct/76 Training Managers So They Can Really Dennis C. Kinlaw Jobn-Roger and Peter McWilliams Manage Do It! Let’s Get Off our Buts Ree ER ot a Tine, A. ...u..cccicccnuen chore -Apr/84 Thomas L. Quick Jobn-Roger and Peter McWilliams Russell O. Wright Using Computers in Human Resources ..Jul/80 Driving Fear Out of the Workplace Loyalty Factor, The cvsenilseaiipipiitiees Nov/84 Stephen E. Forrer and Kathleen D. Ryan and Daniel K. Oestreich Carol Kinsey Goman Zandy B. Leibowitz Empowered Teams ................... cebasbnte Dec/69 Making it Work Windows into Organizations ................. Apr/81 Richard Wellins, William Bybam, Alan Weiss Jobn W. Newstrom and Jon L. Pierce and Jeanne Wilson Making Organizations Competitive ..... Apr/82 Winning the Paper Wars.................0000. Jul/80 Empowerment in Organizations ........... Jun/76 Ralph H. Kilmann, Ines Kilmann, Don M. Ricks Judith F. Vogt and Kenneth L. Murrell and associates I dice cicntcascisibichinnnnecncgeonsnsuacsl Apr/83 Entrepreneur: From Zero to Hero Aug/77 Managing From the Heart..................+. Oct/72 Jacques Horovitz Charles Banfe Hyler Bracey, Jack Rosenblum, Winning With Quality ..........0000.0.000.. Sep/77 Every Employee a Managert................... Sep/79 Aubrey Sanford, and Roy Trueblood JobnJ .H udiburg M. Scott Myers Managing the Future .....................:+4+++..May/96 Robert R. Tucker 80 Training & Derclopment, December 1991 Women of Influence, Women of Quality Through Self-Directed DISTANCE EDUCATION VISION ......:.:. Dec Learning . .. Aug/é Training Success Story, A Helen Astin and C‘ arole Leland George M. Piskurich Bruce Marshall Workforce America! Managing Employee COMPETITIVENESS Trim Travel Budgets With Distance Diversity as a Vital Resource Apr Quality and Competitiveness.................. Sep Learning. Marilyn Loden and Judy B. Rosener Dusty Miller Kevin Fisher andJ o Anne Spillane Working Ethics : , Mar. Marvin T. Brown COMPUTER-BASED TRAINING DIVERSITY Tapping the Power of a Diverse Working With Organizations and Their Alien Technology Made Familiar-.......... Nov Workforce PIII sivusdinrccansies ie Oct/7 Jay M. Orlin Patricia A. Galagan Douglas W. Bray and associates Training Plus Technology: The Future Is Workplace Literacy Primer, The Jan DOWNSIZING WilliamJ . Rothwell and Dena J.H eathman and After the Downsizing....... ...May Dale C. Brandenburg Brian H. Kleiner Dan Rice «nd Craig Dreilinger Work Without Managers COMPUTER LANGUAGES & SYSTEMS Creating the Future After Job Loss.. Nov James R. Fisher Revolution (Yawwnnnn!) Keeps Rolling Richard McKnight You Are Born Creative Along, The coossscee MND EEO/AFFIRMATIVE ACTION Mervin W. Britton Chester Delaney Tapping the Power of a Diverse BUDGETING FOR HRD a Training forE T S ee sseesMar/7 Workforce Applying for a State Training Grant™.....Apr Lyle Sussman, Peggy Golde n, Patricia A. Galagan James R. Paetsch and Renee Beauclair ELECTRICAL/ELECTRONICS CAREER COUNSELING & GUIDANCE COMPUTER LITERACY Alien Technology Made Familiar Beyond the Velcro Approach Jan/5 Revolution (Yawwnnnn!) Keeps Rolling JayM . Orlin Jobn P. Schuster Along, The : ....Mar EMPLOYEE ATTITUDE SURVEYS CAREER DEVELOPMENT Chester Delany Empowering Employees at the Dueling Careers ........ Aug COMPUTER SKILLS Red Cross Leslie McCook, Sandra Folzer. Training for E-Mail ............ : Bobbi Linkemer David Charlesworth, and John Scholl Lyle Sussman, Peggy Golden, EMPLOYEE INVOLVEMENT CAREER TRANSITIONS and Renee Beauclair Helping a Team Find all the Stopping the Revolving Door ..Feb CONFLICT MANAGEMENT Answers Zandy B. Leibowiiz, Nancy K Going Global From the Inside Out Glenn H. Varney Schlossberg, and Jane E. Shore Stepben H. Rhinesmith EMPOWERMENT CASE STUDIES CREATIVITY Empowering Employees at the Train 700 People in Quality? No In the Land of the Blind, One Eye Is Red Cross Bobbi Linkemer Problem .. Richard G Rothenberg and ErnieJ . Zelinski HRD and Empowerment Looking Where the Light Isn’'t William H. Kabnweiler Tom R. Drye Take Five for Better Brainstorming Managing Self-Managed Workers CHANGE MANAGEMENT Sivasailam Thiagarajan Clay Carr Crisis Leadership . Tapping Creativity in Others ETHICS Patricia A. Galagan AnthonyJ . Delellia Question of Ethics, A Managers Get a “C” in Managing Change CROSS CULTURAL TRAINING Susan E. Sonnesyn W. Warner Burke, Janet L. Spencer. Multilingual Video EXECUTIVE DEVELOPMENT Lawrence P. Clark, and Barbara Moller Strategic Shifts in Executive Celeste Coruzzi CURRICULUM PLANNING & DESIGN Development Championship Training..... --- FED/S Robert W. Mann and CHEMICALS AND PHARMACEUTICALS James R. Hanlin and Nancy J. Jobns Julie M. Staudenmier Steering Through Turbulence .. Dex Robert I. Lazer Key to Self-Directed Teams, The ....Apr/2 EXPERIENTIAL/ADVENTURE LEARNING Train 700 People in Quality? No Richard Wellins and Jill George Getting the Most Out of Outdoor Problem Steering Through Turbulence Dec/? Training Mar/5 Richard G. Rothenberg and Robert I. Lazer Paul F. Buller, Jobn R. Cragun Tom R. Drye CUSTOMER SERVICE and Glenn M. McEvoy Building Customer Loyalty ....Apr/? Networking: The Overlooked Benefit of COACHING David L. Stum and Alain Thiry Training Jul Managers as Writing Coaches Buying Into Customer Service ..... »- SED Paul F. Bullaned rJob n R. Cragun Ruth Zaslow Quality and Service for Internal Outdoor Training Companies Mar COMMUNICATION SKILLS Customers wee Jan Outdoor Training: Revolution or Fad? ..Mar/5 Blueprint for Perception Training, A ....Aug Lynda C. McDermott and Richard J}.W agner, Timothy T. Sugato Labiry Michael Emerson Baldwin, and Christopher C Real-Life Communications Model, A.....Mar/7 Service Training Made Simple ..Jan/? Raising Sails To Raise Sales Aug/11 Sue MacLaurin George M. Piskurich EXTERNAL CONSULTING Training for E-Mail Mar/7 Training Delivers Results to Federal Are We in a Bull Market for Training? ..Aug/2 Lyle Sussman, Peggy Golden OI sens nnciiiveiinnpsernconen ‘ soasponee era George F. Kimmerling and Renee Beauclair Patricia A. Galagan Question of Ethics, A Mar/2 COMMUNICATIONS & PUBLISHING DELEGATION Susan E. Sonnesyn Publishing Journey, The Delegation: The Key to Empowerment.Apr FEDERAL GOVERNMENT Kathryn Hail Martin Yate Power To Change: The Case of TVA....Aug/5 COMPETENCY-BASED TRAINING DISABLED EMPLOYEES Roger L. Cole and Larry A. Pace Championship Training Feb/5 HRD and the Americans With Disabilities Training Success Story. A Sep James R. Hanlin and Nancy J. Jobns Aug Bruce Marshall WilliamJ . Rothwell Training & Development, November 1991 81 P1991 INDEX FOOD INDUSTRIES Recovery From Occupational What About Training Illiteracy?.............May Championship Training SCRIROOMIGTIA ..... ....00::<ccenaenesaseetneneed May Thomas L. Quick James R. Hanlin and Nancy J.J obns Gloria Regalbuto HUMAN RESOURCE MANAGEMENT What About Training Illiteracy? FOUR BY FOUR Linking Training With HR Thomas L. Quick Building a Chain of Contacts.................Jan Management Catherine M. Petrini HRD COST/BENEFIT ANALYSIS Roger L. Anderson and Ron DiBattista Companies as Community HRD’s Failure To Sell Itself Service Means SucceS...............:000000+.May RI skitiocuistipishantcsecnsSesaveessonstnecs Nov Richard P. Lookatch Betsy Jacobson and Beverly Kaye Theresa Minton-Eversole HRD FIELD INDIVIDUAL ACTION PLANS Enlisting Support From the Top Are We in a Bull Market for Training?..Aug, Measuring Skills and Behavior.............. Nov Craig Steinburg George F. Kimmerling Kate Ludeman Quality and Competitiveness ......... sD Challenge of Training in the Nineties, Kevin Fisher and Jo Anne Spillane The........ one Jul/2 IN PRACTICE Question of Ethics. A Aid for Eastern Europe Voc-Ed Stephen L. Coben Susan E. Sonnesyn IE Sian aiueeneesicteaspertessescetnssseesse Nov Question of Ethics, A comedies Mar/2' Upside-Down Performance Appraisals ... Jennifer Rissler Susan E. Sonnesyn Catherine M. Petrini Aiding the Job Search ..............:.::.:c0000/ Aug Recovery From Occupational And What do Future Executives Want?..Jan Schizophrenia advsencceninibioonead May/7 Another Round for Server Training Challenge of Training in the Nineties, Gloria Regalbuto en. Jul’: Jennifer Rissler HRD LEGAL ISSUES Attitude on the Job..... Stephen L. Coben HRD and the Americans With Disabilities Baldrige is Back Outdcor Training: Revolution ce a ssacctesicrasarcenecce/S ee a8 Be All You Can Be in HRD... RichardJ . Wagner, Timothy T. William J. Rothwell Best of Bakkisige, Thhe.................0:s..0:seceak Apr —_bDN NNY t N SI I TI oo siseecsecinntercovssnsceonsnenes Jan/9 Baldwin, and Christopher C. Roland HRD LINKAGE WITHIN ORGANIZATION Big Apple Feels Illiteracy Bite Revolution (Yawwnnnn!) Keeps Rolling . HRD and Empowerment..............:.::00+8 Nov ..Mar William H. Kabnweiler Ee SES a See Jan/9 Chester Delaney Is Your Department Credible? .............. Jan Building on Downsizing 13 Building Teams—and a Bumpy Dinosaur Strategic Shifts in Executive Anthony Nathan and Ee eee Jul/ Michael Stanleigh Tongue 12 Robert W. Mann and Julie M. Linking Training to the Business Plan..May/? Buying Into Customer Service ............... Sep 11 TraiSntinagu dePlnumsi eTre chnology: The Future Is LinkiScnogt t TBr.a iPnairnrgy With HR DI Scna vancidncrackahero sosscinisienioodsced ASuepg 1142 Management icdamieaadaion Mar/7 Catalyst Winners... .Jul 12 Dena J.H eatbman and Roger L. Anderson and Ron DiBattista Catching Up to the West...............:.c0 Jan 14 Brian H. Kleiner Partnerships With the Line Re ee PO IIE on cacsecscsnsscnssicsesenny Jan 11 CEOs and HRD Execs Take Different Vanishing Middie Zone of Business, Craig Steinburg ; AE Et eee we Jan Tips for SRO Training I i aascoiiic aiendkilminicscadinenm:sco.nce dl Aug Change Game, Thhie....................0.0<.00.M0a0.y Dudley Lynch and Paul L. Kordis Virginia Jobnson Training: The Line Starts Here Club HRD J GAMES CE INO ono snssscccccnccnncecesnssnsceosens Jun Blueprint for Perception George Piskurich Computerphobia 7 I Tipit siatisnweetacicaacind censesensse Aug HRD MANAGEMENT Corporate Mixing of Work and Family .Sep Sugato Labiry Getting Started .. Cost of Trimming Benefits, The Take Five for Better Brainstorming .......Feb/: Heather Lynn Hanson Developing Training Sivasailam Thiagarajan Is Your Department Credible? .............. Jan, Diversity Training Goes to GLOBALIZATION Anthony Nathan and SPR ee ae seieeaabpinkl Nov Agenda for Globalization, An Vichael Stanleigh Downsizing of Two Countries, Stephen H. Rhinesmith Partnerships With the Line..................... Oct The.. ++... May Going Global From the Craig Steinburg Employees Want More Training ........... Nov Inside Out Service Means Success sakosbaphssernaan Evaluating Workplace-Based Stephen H. Rbinesmith Betsy Jacobson and Beverly Kaye Training Training: The Line Starts Here Executives Not Sold on Sales GROUP PROCESS FACILITATION Georse Piskurich ON Sitaram vosehSahndiennestiaveed Dec Helping a Team Find All the HRD PROGRAM ADMINISTRATION Father of Job Training, The...................May EESa ae Feb Getting Started Foreign Trade Glenn H. Varney Heather Lynn Hanson GED Students’ Skills Above Other HOSPITALITY INDUSTRY rain 700 People in Quality? RI itraccik nisin ontieieeadianenceeciaecncsiesi Nov Training for Hospitality ................... No Problem George Jetson Ate Here J Francine A. Herman and Richard G. Rothenberg and oe > Re ean May Martha E. Eller Tom R. Drye Getting the Boss Off Your Back Globalization Factor, The HOSPITALS & HEALTH HRD RESOURCES ALLOCATION Bren White Empowering Employees at the Trim Travel Budgets With Distance Goals, Expectations, Idiosyncracies, and ERa y RIN rsicsscassscoseasscecssbicteneeloedines Sep Hunting Season Jan 1] Bobbi Linkemer Dusty Miller PIE NIE iveicinnccicscirnisnenesessensees Jan/14, HRD CONCEPTS & MODELS HRD STAFF DEVELOPMENT Feb/14, Mar/16, Apr/16, Jun/14, Sep/16 Learning Organization Made Plain, Building a Chain of Contacts..............000 Jan Help for Fueling the Creative a iiaticpencthet saotsccersassetsso ce : Catherine M. Petrini Nie Xconensapecsconcnniouivissnshencsnepentl Oct Peter Senge Coaching Trainers on Winning Writing David H. Lyman One Size Does Not Fit All FRR sssicecses: Helping Entrepreneurs To Let Go Jul Jobn W. Newstrom and Stephen D. Gladis Max E. Douglas Mark L. Lengnick-Hall HRD and Empowerment. Humor-Based Training.............0:0:000 Sep. William M. Kabnweiler Jerry KokaliJsr . 82 Training & Development, December 1991 1991 INDEX 7 I Quit My Job Today ....... Jan Vine VIE iin cccinnctnesene ..Jun/5 LEARNING ORGANIZATIONS Keith T. Darcy Peter R. Schleger Learning Organization Made Plain, Inequity of —e and Parenthood, INSTRUCTIONAL PROGRAM DESIGN The salinasanenes . Apr Course Construction ............ , .-...May Peter Senge In-House M.B. A. Training Dec Barbara Darraugh LESSON PLANS Interactive Video Gets Legal Oct Dueling Careers .......... Aug Lesson Plans—Strategies for Learning ...Jun Is It Live or Is It Verbex? Jun Leslie McCook, Sandra Folzer, Michael R. Toney Is This Job Reserved? Mar David Charlesworth, and Jobn Scholl LIFE/WORK GOALS PLANNING Job Hunting by Phone.... ; Nov Getting the Most Out of Outdoor Beyond the Velcro Approach Jan/5 Jump Starts .. Jun pro sci tilbc ipeialinsinting ..---Mar/5 Jobn P. Schuster Leadership for the Long Term ....Feb aul F. Buller, Jobn Ré Cragun, LINE SUPERVISORS AS TRAINERS Lessons From the Gulf War Sep. and Glenn M. McEvoy Managers as Training Assets...... Jun Matter of Course, A................. Jul Listening Vignette, The iis itincains ae Paula Grace and Carrie Straub Maximum Learning in Less Time.......... NOV Maureen Riley MacDonald Training: The Line Starts Here Dec/35 Richard Grimes Starting Right — George Piskurich Meanwhile in the United States Dec Joy Hazucha and Katherine I folt LISTENING Mining Human Resources Mar Storyboard Strategy, The......... ee Jul Listening Vignette, The Patty Ginsburg Jobn Bunch Maureen Riley MacDonald Multimedia and Compatibility Aug, Tapping Creativity in Others... wee NOV New Math.............. P ; Feb AnthonyJ . Delellia LITERACY North of the Border..... Feb Literacy Programs Make the News INSTRUCTIONAL STRATEGIES On Line With Customers Apr Catherine M. Petrini Dealing With the DTs : .Jan Richard P. Lookatch Ellen Dowling MAINTENANCE & REPAIR “Phantom” Composer Invests in Equal Opportunity To Learn, An Jan Championship Training Training .......... Oct’ 16 Scott B. Parry James R. Hanlin and Pioneers in Quality ............... Jun/11 Quality Through Self-Directed Nancy J. Jobns QPuraolmiottyi oAnp plCiocmamtiootniso no n t... he Rise AJuugn//1133 ERI. senininersesnass ooo Se MANAGEMENT DEVELOPMENT Raising Sails To Raise Sales Aug/11 George M. Piskuric b AIDS Training in the Workplace Random Stats .. Jan/14, raining They Can't Resist Jan Jusanne M. Vest, Fabius P. O'Brien Feb/14, Mar/16, Apr/15, May/16 Jobn Koethen Vichael J. Vest Recession Depression Jul/8 INSTRUCTIONAL TECHNOLOGY From Engineer to Manager Sep/66 Resources for ADA.. Aug/13 Alien Technology Made Familiar Nov Hans J. Thambain Salaries High in Compensation Oct/16 Jay M. Orlin From Loner to Leader Oct/56 Schools of Empowerment Jul/7 Tr ining Plus Technology: The Future Is Steven Lurie Six Strategies for Service Success Feb/13 sep Rational Approach to Emotional Management, Speaking of Telephone Calls Apr/14 Dena J. Heathman and A Jan/67 Staffing HR: One Size Does Not Fit All Nov/16 Brian H. Kleiner Paula Kirby and Dominic Di Mattia Super Training .......... May/12 What About Training Illiteracy? May/73 INSTRUCTION METHODS Jobn Lawrie Questions About Questions Thomas L. Quick Testing 1,2,3 con Feb/13 Scott B. Parry MANAGEMENT STYLES Tips To Tame Trainers’ Time Feb/12 Ten Powerful Opening Strategies Manager as Teacher Dec S.B. Mathur Dorothy Leeds Barry L. Wisdom and D. Keith Denton Training Gap, The Mar/9 Managing Self-Managed Workers Sep Training Maryland’s Workforce Feb/9 INTERNAL MARKETING OF HRD Clay Carr Training the Next Generation Dec/12 Tips for SRO Training ... F. Dale Hayes Virginia Johnson MANAGERIAL COMPETENCIES From Engineer to Manager Sep Training Tricks .......... Dec/11 INTERNATIONAL MANAGEMENT Uh, Er, Oh. Jul/12 DEVELOPMENT Hans J].T hambain Leadership in a Team Union Strikes Against Teaa m Steering Through Turbulence oo Oct/12 Robert I. Lazer Environment Oct Using Schools To Bridge the Skills Jobn H. Zenger, Ed Musselwhite Gap....... mii Oc 11 JOB ANALYSIS Kathleen Hurson, and Craig Perrin Vienna ¢ onference we May/16 Linking Training With HR Leading Today's Technical We've Got To Stop Meeting Management .......... Mar/7 Professional Like This........ Feb/10 Roger L. Anderson and Ron DiBattista Bernard L. Rosenbaum What a Difference a Net Makes Mar/12 JOB STRUCTURING Managing Self-Managed Workers What do Executives Really Want? Jan/12 Creating Commitment : Apr Clay Carr Working Together...... Dec/ 16 Ken Macher MEETING PLANNING WritJionbgn TDirpasl us —‘ Sokoloff HarnessOc t/ 14 LEADERSHIP DEVELOPMENT PoweSral lyS kilN.l s Kaftorz Effective Meetings Leadership in a Team Environment Oct Jerrold Markowitz Zero defects.......... Mar/10 Jobn H. Zenger, Ed Musselwhite. MERGERS & ACQUISITIONS Kathleen Hurson, and Craig Perrin Crisis Leadership jan/30 INSTRUCTIONAL IMPLEMENTATION Leading Today’s Technical Patricia A. Galagan Before, During, and After Jul/23 Professional ............ Terry H. Chapman Bernard L. Rosenbaum MINING/ENERGY /NATURAL RESOURCES Teaching Older Workers New Tricks....Apr/21 Mining Human Resources Mar 14 Catherine D. Fyock LEARNER ANALYSIS Patty Ginsburg ISiNmSulTaRtUioCnTs:I ONLAeaLr niMnEg DIToAo lsD EfVorE LthOe PMENT One JMoaSbirnzke WLD.. oeLNsee nwgsNntoitrc okm-Fi Ht aalAnllld MCrOeTaItiVnAgT ICOoNm mitment Apr/45 1990s. iaistoleienchnes Ocv/19 Ken Macher LEARNING TO LEARN PeterF . Mc. Ateer MULTICULTURAL EMPLOYEES Video Production With Fewer Errors Jun/67 Two Roads to High Invelvement Multilingual Video Jan/65 Rene G. Veilleux Colin W. Nemeth and Barbara Moller MurrayB . Hiebert Training & Development, December 1991 83 Tapping the Power of a Diverse Quality and Competitiveness ............... Sep/19 Leadership in a Team Workforce Kevin Fisher and Jo Ann Spillane Environment Patricia A. Galagan Jobn H. Zenger, Ed Musselwhite, ORGANIZATION STRUCTURE Kathleen Hurson, and Criag Perrin MULTINATIONAL CORPORATIONS Crisis Leadership Agenda for Globalization, An................ Feb Patricia A. Galagan SIMULATIONS Stepben H. Rhinesmith OUTPLACEMENT Simulations: Learning Tools for the 1990s NEEDS ANALYSIS Peter F. McAteer kt icsC hacicdidessgndonnsicnatevenes Mar. Richard McKnight Starting Right Sclanistswetsscanassossiiiilill SKILL INVENTORIES PERFORMANCE APPRAISAL Joy Hazucha and Katherine Holt Measuring Skills and Behavior.............. Nov Tuning Up for Performance Surveying Shortcut, A..................00.00+0.+..Mar/2 Kate Ludeman Management. Jan Walton Gary English STATE & LOCAL GOVERNMENT True Training Needs Analysis, A...........Apr Upside-Down Performance Appraisals...Jul Applying for a State Training Grant Kenneth M. Nowack Catherine M. Petrini James R. Paetsch When Good Bosses Ask for Bad , 0 eee PERFORMANCE MANAGEMENT STRATEGIC PLANNING Roger Kaufman Competence Versus Passion .................May Agenda for Globalization, An George S. Odiorne Stephen H. Rhinesmith NEEDS ASSESSMENT INSTRUMENTS Recovery From Occupational Strategic Planning Made Easy AIDS Training in the Workplace...........Dec/5 Jusanne M. Vest, Fabius P. O'Brien, IID 6x cnc sncssccactvsaneceens .++e-- May, Gary Hines Gloria Regalbuto STRATEGIC PLANNING FOR HRD MichaelJ . Vest Starting Right .... Linking Training to the Business 8 ee Joy Hazucha and Katherine Holt Surveying Shortcut, A.................0000 Mar/2 Tuning Up for Performance Scott B. Parry Jan Walton PIII scinscus00<ssscccsanceuareteeanenll Apr/5 Partnerships With the Line True Training Needs Analysis, A Gary English Craig Steinburg Kenneth M. Nowack Vanishing Middle Zone of Business, PERSONAL LIFE ISSUES & WORK NETWORKING Dueling Careers Building a Chain of Contacts.................. Jan »y Lynch and Paul L. Kordis Leslie McCook, Sandra Folzer, Catherine M. Petrini Networking: The Overlooked Benefit of David Charlesworth, and Jobn Scholl STRESS MANAGEMENT Inequity of Marriage and Parenthood, Till Travel Do Us Patt.....................020++..May RE ES FE. TE ee Jul The... ; RichardJ . Leider Paul F. Buller and Jobn R. Cragun Till Travel Do Us Part SYSTEMS THINKING NEW EMPLOYEE ORIENTATION RichardJ . Leider Learning Organization Made Plain, Stopping the Revolving Door............. ..Feb PETROLEUM & NATURAL GAS Zandy Leibowitz, Nancy K. Schlossberg, Two Roads to High Involvement Peter Senge and Jane E. Shore Colin W. Nemeth and TEAM BUILDING NEWSPAPERS Murray B. Hiebert Helping a Team Find All the Literacy Programs Make the News PROBLEMSOLVING ais: cacivoneconensosacespscamtaasustncseevend Feb Catherine M. Petrini Rational Approach to Emotional Management, Glenn H. Varney NONVERBAL COMMUNICATION A Jan/67 TECHNICAL & SKILLS TRAINING Blueprint for Perception Training, A ....Aug/2 Paula Kirby and Dominic Di Mattia Video Production With Fewer Sugato Labiry RESEARCH & DEVELOPMENT EAene ie er eee Jun OLDER EMPLOYEES Real-Life Communications Model, A.....Mar/7' Rene G. Veilleux Teaching Older Workers New Sue MacLaurin TECHNICAL EMPLOYEES vie dlisapncet Artrepicocveie seicagscsnsehnc e Apr RETAILING From Engineer to Manager .................. Sep Catherine D. Fyock Crisis Leadership ousniquib>cathialiell Jan Hans J. Thambain ORGANIZATIONAL TRANSFORMATION Patricia A. Galagan From Loner to Leader Learning Organization Made Plain, Service Training Made Simple Steven Lurie George M. Piskurich Leading Today’s Technical Peter Senge Professional RETURN-ON-INVESTMENT (ROI) ORGANIZATION CHANGE HRD’s Failure To Sell Itself Bernard L. Rosenbaum IMPLEMENTATION Richard P. Lookatch TELEMARKETING TRAINING Changing the Work Culture SALES SKILLS Turning the Tables: From Service to Irwin Rubin and Robert Inguagiato Turning the Tables: From Service to Ii etietaV iduka inastsoatcouselscantnshninsascrsseveescit Apr Power To Change: Jo Robbins PIs etedettniicnnainsccrensectaenceaeaaee Apr Te RE I icsctisescsnsnscscncen..ee Aug/5 Jo Robbins TOTAL QUALITY MANAGEMENT Roger L. Cole and Larry A. Pace How Wallace Changed Its Mind SECURING SUPPORT FOR HRD ORGANIZATION CULTURES Patricia A. Galagan Enlisting Support From the Top. ...........May/2 Agenda for Globalization, An.......... ....Feb/22 Speeding the Way to Total Quality Stephen H. Rhinesmith Craig Steinburg Robert L. Dodson HRD’s Failure To Sell Itself Changing the Work Culture................. . Jul/5 Training Delivers Results to Federal Irwin Rubin and Robert Inguagiato ManaRgiecrhsa rda s P.T raLionoiknagt chA ssets i cignchsl ncinabtenctondinnisapcishaemrnvensd Dec Going Global From the Inside Paula Grace and Carrie Straub Patricia A. Galagan When Good Bosses Ask for Bad Train 700 People in Quality? No Stephen H. Rhinesmith TRIE onic Problem Learning Organization Made Plain, Roger Kaufman Richard G. Rothenberg and Tom R. Drye Peter Senge SELF-DIRECTED TEAMS Manager as Teacher Key to Self-Directed Teams, T TRAINING 101 Barry L. Wisdom and Richard Wellins and Jill George Almost Like On-the-Job Training D. Keith Denton Before, During, and After Terry H. Chapman 84 Training & Development, December 1991