PRAISE FOR REVVED! “REVVED! is the perfect interconnected follow-up to FISH! The three levels of caring are beautifully embed- ded in a compelling story—which shows how through the power of choice we can master our own emotions and actions—all of which reinforces the saying, ‘I don’t care how much you know until I know how much you care.’” —STEPHEN R. COVEY, author, The 7 Habits of Highly Effective People and The 8th Habit: From Effectiveness to Greatness “REVVED! by Harry Paul and Ross Reck, presents an exciting new approach to energizing and motivating people to bring out the best in themselves and others. Read it, enjoy, and apply!” —KEN BLANCHARD, coauthor, The One Minute Manager and The Secret “Look out! This is no ordinary book you hold in your hands. REVVED! is a tool for extraordinary performance in work and in life. It is a catalyst to turn on your innova- tive mind and tone up your creative mindset. It won’t take much time to read, but its impact will last for all time.” —NIDO R. QUBEIN, President, High Point University and Chairman, Great Harvest Bread Company “This is a super book—a must read! Learn how to re- capture your caring, compassionate ‘hugging’ self and share the story of REVVED! with your associates and family.” —JACK MITCHELL, CEO, Mitchells/Richards/Marshs and author of the best-selling book Hug Your Customers “What you give is what you get. Give others something great and then enjoy the benefits of greatness all around you! This book will show you how!” —TOM MORRIS, author, If Harry Potter Ran General Electric “REVVED! is a very inspirational and quick read—easy to remember and follow. It’s a book I will pick up and read again and again whenever I feel the energy level in my work unit starting to slip, because I know it works!” —JODY ROBERTSON,Vice President, WellsFargoBank “I took delight in reading REVVED!It’s a really fun read that explicitly mirrors what I live and breathe each day. Truly car- ing about people is what drives their performance to the next level. REVVED!works for me, and it will work for you!” —MARY BETH GALEY, Director, Customer Care, Honeywell “In my travels with FISH!, I have heard many sad stories about coworkers who seem to be dedicated to their own dissatisfaction; to their detriment and to the detriment of the firm. Thanks to Harry Paul and Ross Reck, who have brilliantly captured the antecedent conditions leading to a crusty worker, I now have something positive to suggest. That suggestion is REVVED!” —STEPHEN C. LUNDIN, coauthor, Top Performer and the FISH! series of books “It really is a simple recipe for success. REVVED! makes you look in the mirror and see all of the missed opportu- nities to Blow them away. REVVED! is a must read for the first-time manager AND the experienced manager. Harry Paul and Ross Reck have created a three-step process that will stand the test of time. REVVED! will definitely be added to our management curriculum. I don’t think I will ever get tired of hearing, ‘Is there anything else I can do for you?’” —PETER MARCHESINI, Vice President, Training and Development, Ventiv Health “REVVED! is a practical reflection of the key elements needed to motivate people to achieve their moments of magnificence. A pick-it-up-again-and-again book with practical examples that reminds us of the power of moti- vated people.” —GARRY RIDGE, President and CEO, WD-40 Company I I I I I I I I I I I I I I I I I IIIIIII I I I I I I I I I I I I I I I I AN INCREDIB LEWAY TO RE V U P YOUR WORKPLACEAND ACHI E V E AMAZI N GRESULTS I I I I I I I I I I I I I I I I I IIIIIII I I I I I I I I I I I I I I I I Harry Paul & Ross Reck, Ph.D. M C G R AW- H I L L New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Copyright © 2006 by Harry Paul and Ross Reck. All rights reserved. Manufactured in the United States of America. 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Under no circum- stances shall McGraw-Hill and/or its licensors be liable for any indirect, incidental, spe- cial, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of the possibility of such dam- ages. This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise. DOI: 10.1036/0071465006 Professional Want to learn more? We hope you enjoy this McGraw-Hill eBook! If you’d like more information about this book, its author, or related books and websites, pleaseclick here. PREFACE During the past 20-plus years, the two of us have delivered more than 1,000 lectures to corporations, small businesses, government agencies, nonprofit institutions, social organi- zations, service clubs, and universities in the United States, Canada, Europe, Asia, South America, and Mexico. As we recently reflected on these experiences, one of the things that struck us was the amount of confusion that sur- rounds the act of caring about others. While most people quickly admit that caring about others is a good thing to do, they fail to appreciate two very important aspects of caring: how huge the return is that comes back to you from caring and how quickly your personal and professional lives can change for the better once you start. Revved! introduces three easy steps that will show you how to maximize the return that comes back to you from caring. Winning Them Over shows you how to get others excited about going the extra mile for you, Blowing Them Away shows you how to take that excitement to the next level, and Keeping Them Revved! shows you how to sustain that high level of excitement indefinitely. As you put these three steps into practice, your success at work will immedi- ately begin to skyrocket and your personal life will thrive as never before. Harry Paul Ross Reck [vii] Copyright © 2006 by Harry Paul and Ross Reck. Click here for terms of use. ACKNOWLEDGMENTS There are many people involved in getting a book ready for publication, and we feel that there are several that we must single out: Julia Woods, President, Professional Division, McGraw- Hill Ryerson, who inspired this book with a suggestion dur- ing a seminar. Reverend Lana Neighbors, Hospice Chaplain, whose ser- mon freed up the mental energy necessary to write this book. Marcia Reck, Ross’s wife, for her willingness to proof- read on demand throughout the duration of this project. Mary Paul, Harry’s wife, for her feedback and steadfast support for this project and encouraging him to take the FISH! project on when he was wavering. Cheryl Hornyan, our friend, who provided proofread- ing assistance during the early phases of this project. Tom Spain, for his editorial help during the early stages of the manuscript. Margret McBride, our great agent, and her fantastic staff: Donna DeGutis, Faye Atchison, and Anne Bomke. The extraordinary team at McGraw-Hill, especially Mary Glenn, Jeffrey Krames, and Ruth Mannino for their help in shaping this book and Philip Ruppel for his pub- lishing vision. Also, a special thanks to the Revved! market- ing and sales group. Copyright © 2006 by Harry Paul and Ross Reck. Click here for terms of use.