00 0789727730 fm 6/5/02 2:44 PM Page i T R A I N I N G G U I D E MCSE Windows XP ® Professional Exam: 70-270 Gord Barker and Robert L. Bogue 00 0789727730 fm 6/5/02 2:44 PM Page ii II MCSE TRAINING GUIDE: WINDOWS XP PROFESSIONAL MCSE TRAINING GUIDE (70-270): EXECUTIVE EDITOR Chuck Stewart W ®XP P INDOWS ROFESSIONAL SR. ACQUISITIONS EDITOR Jeff Riley Copyright © 2002 by Que Certification DEVELOPMENT EDITOR Susan Zahn All rights reserved. No part of this book shall be reproduced, stored in a retrieval system, or transmitted by any means, electronic, mechanical, MANAGING EDITOR photocopying, recording, or otherwise, without written permission Tom Hayes from the publisher. No patent liability is assumed with respect to the PROJECT EDITORS use of the information contained herein. Although every precaution Tonya Simpson has been taken in the preparation of this book, the publisher and Christina Smith author assume no responsibility for errors or omissions. Nor is any lia- PRODUCTION EDITOR bility assumed for damages resulting from the use of the information Maribeth Echard contained herein. INDEXER International Standard Book Number: 0-7897-2773-0 Mandie Frank Library of Congress Catalog Card Number: 2002104067 PROOFREADER Printed in the United States of America Plan-It Publishing TECHNICAL EDITORS First Printing: July 2002 Marc Savage 05 04 03 02 4 3 2 1 Ed Tetz TEAM COORDINATOR Trademarks Rosemary Lewis All terms mentioned in this book that are known to be trademarks or MEDIA DEVELOPER service marks have been appropriately capitalized. Que Certification Michael Hunter cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark INTERIOR DESIGNER or service mark. Louisa Klucznik COVER DESIGNER Windows is a registered trademark of Microsoft Corporation. Charis Ann Santillie Warning and Disclaimer Every effort has been made to make this book as complete and as accu- rate as possible, but no warranty or fitness is implied. The information provided is on an “as is” basis. The authors and the publisher shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or from the use of the CD or programs accompanying it. 00 0789727730 fm 6/5/02 2:44 PM Page iii CONTENTS III Contents at a Glance PART I Exam Preparation 1 Installing Windows XP Professional............................................................................................13 2 Implementing and Conducting Administration of Resources..........................................99 3 Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers..........................................................................................................................169 4 Monitoring and Optimizing System Performance and Reliability ..............................261 5 Configuring and Troubleshooting the Desktop Environment ......................................347 6 Implementing, Managing, and Troubleshooting Network Protocols and Services......................................................................................................................383 7 Implementing, Monitoring, and Troubleshooting Security............................................485 PART II Final Review Fast Facts ..............................................................................................................................................561 Study and Exam Prep Tips............................................................................................................595 Practice Exam......................................................................................................................................609 PART III Appendixes A Glossary ................................................................................................................................................633 B Overview of the Certification Process......................................................................................641 C What’s on the CD-ROM ..............................................................................................................649 D Using the ExamGear, Training Guide EditionSoftware ....................................................651 Index ......................................................................................................................................................677 00 0789727730 fm 6/5/02 2:44 PM Page iv IV MCSE TRAINING GUIDE: WINDOWS XP PROFESSIONAL 00 0789727730 fm 6/5/02 2:44 PM Page v CONTENTS V Table of Contents Introduction 1 How This Book Helps You................................................................................................................1 What the Installing, Configuring, and Administering Microsoft Windows XP Professional Exam (70-270) Covers................................................................3 Installing Windows XP Professional........................................................................................4 Implementing and Conducting Administration of Resources......................................4 Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers................................................................................................5 Monitoring and Optimizing System Performance and Reliability..............................5 Configuring and Troubleshooting the Desktop Environment......................................6 Implementing, Managing, and Troubleshooting Network Protocols and Services ................................................................................................................6 Configuring, Managing, and Troubleshooting Security..................................................6 Hardware and Software You’ll Need ..............................................................................................7 Advice on Taking the Exam................................................................................................................8 Que Certification Publishing............................................................................................................9 PART I: Exam Preparation 1 Installing Windows XP Professional 13 Introduction ..........................................................................................................................................16 Windows XP Product Family..........................................................................................................16 Before You Begin Installation..........................................................................................................18 Hardware Requirements..............................................................................................................19 Disk and Partition Options ......................................................................................................19 Windows XP File Systems..........................................................................................................22 Workgroup Versus Domain Models......................................................................................25 Installing Windows XP Professional—An Overview............................................................26 Phase 1—Running the Setup Program................................................................................26 Phase 2—Completing the Setup Wizard............................................................................27 Phase 3—Installing Networking Components..................................................................28 Phase 4—Completing the Installation..................................................................................29 00 0789727730 fm 6/5/02 2:44 PM Page vi VI MCSE TRAINING GUIDE: WINDOWS XP PROFESSIONAL Installing Windows XP Professional Manually........................................................................29 Installing from a Local CD........................................................................................................29 Installing over a Network ..........................................................................................................33 Automating the Installation Process............................................................................................34 Creating Unattended Installation Files ................................................................................34 Remote Installation Services (RIS) ........................................................................................64 Using Sysprep to Image Windows XP Professional Installs ........................................67 Using a Dual-Boot System ..............................................................................................................70 Upgrading to Windows XP Professional....................................................................................71 Verifying Upgrade Paths..............................................................................................................71 Client Hardware Requirements ..............................................................................................72 Hardware Compatibility ............................................................................................................73 Upgrading Compatible Windows 98/Me Clients............................................................73 Upgrading Compatible Windows NT Clients..................................................................75 Incompatible Systems..................................................................................................................76 Migrating User Environments..................................................................................................76 Post-Installation Tasks........................................................................................................................82 Troubleshooting the Installation Process....................................................................................83 Exercises ............................................................................................................................................87 Review Questions..........................................................................................................................88 Exam Questions..............................................................................................................................89 Answers to Review Questions..................................................................................................93 Answers to Exam Questions......................................................................................................94 2 Implementing and Conducting Administration of Resources 99 Introduction........................................................................................................................................102 Managing Network Resources......................................................................................................102 File Resources......................................................................................................................................102 Shared Folders..............................................................................................................................103 NTFS Permissions......................................................................................................................111 NTFS Permissions and Shared Folders..............................................................................122 Developing an Efficient Directory Structure..................................................................123 Offline Files..........................................................................................................................................127 Offline Files and Mobile Users..............................................................................................127 Selecting Items to Be Available Offline..............................................................................127 Synchronizing ..............................................................................................................................128 File Conflicts ................................................................................................................................129 00 0789727730 fm 6/5/02 2:44 PM Page vii CONTENTS VII Managing File Resources................................................................................................................130 NTFS, FAT32, or FAT ............................................................................................................130 Print Resources ..................................................................................................................................138 The Print Environment............................................................................................................138 Managing Printers......................................................................................................................144 Managing Print Jobs..................................................................................................................150 Managing Printers Using a Web Browser ........................................................................152 Exercises..........................................................................................................................................156 Review Questions........................................................................................................................158 Exam Questions ........................................................................................................................159 Answers to Review Questions................................................................................................164 Answers to Exam Questions ..................................................................................................165 3 Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers 169 Introduction........................................................................................................................................173 Installing Hardware..........................................................................................................................173 Using the Add Hardware Wizard ........................................................................................175 Confirming Hardware Installation......................................................................................176 Determining Required Resources........................................................................................177 Determining Available Resources ........................................................................................179 Changing Resource Assignments..........................................................................................180 Media Devices....................................................................................................................................181 CD-ROM and DVD Devices................................................................................................181 Fixed Disks....................................................................................................................................185 Volume Sets ..................................................................................................................................192 Removable Media........................................................................................................................198 Display Devices..................................................................................................................................203 Multiple-Display Support........................................................................................................204 Video Adapters ............................................................................................................................207 Power Management..........................................................................................................................208 Advanced Power Management..............................................................................................209 Advanced Configuration Power Interface ........................................................................209 Input and Output Devices............................................................................................................212 Configuring Input and Output Devices............................................................................212 Cameras..........................................................................................................................................223 Modems..........................................................................................................................................224 Infrared Data Association (IrDA) Devices........................................................................226 00 0789727730 fm 6/5/02 2:44 PM Page viii VIII MCSE TRAINING GUIDE: WINDOWS XP PROFESSIONAL Handheld Devices......................................................................................................................232 Network Adapters ......................................................................................................................236 Drivers and Driver Signing............................................................................................................238 Updating Drivers........................................................................................................................239 Managing Driver Signing........................................................................................................240 Multiple-Processor Machines........................................................................................................242 Monitoring Multiple CPUs....................................................................................................243 Impact on Resources..................................................................................................................244 Exercises..........................................................................................................................................249 Review Questions........................................................................................................................251 Exam Questions..........................................................................................................................252 Answers to Review Questions................................................................................................256 Answers to Exam Questions ..................................................................................................257 4 Monitoring and Optimizing System Performance and Reliability 261 Introduction........................................................................................................................................265 Optimizing and Troubleshooting Performance of the Windows XP Professional Desktop....................................................................................................................265 Optimizing and Troubleshooting Memory Performance ..........................................267 Optimizing and Troubleshooting Processor Performance..........................................277 Examining and Tuning Disk Performance........................................................................282 Optimizing and Troubleshooting Application Performance ....................................288 Working with the Task Scheduler........................................................................................293 Managing and Optimizing Performance for Mobile Computers..................................295 Managing Hardware Profiles..................................................................................................295 Creating a New Hardware Profile........................................................................................296 Using the Briefcase to Synchronize Files ..........................................................................297 Power Options for Mobile Systems ....................................................................................301 Recovering System and User Data..............................................................................................302 Recovering a System Using System Restore ....................................................................302 Recovering System and User Data by Using Windows Backup..............................306 Troubleshooting the System Boot Process........................................................................314 Using the Windows XP Recovery Console......................................................................325 Configuring the Windows XP Recovery Console ........................................................326 Troubleshooting Stop Errors..................................................................................................329 Exercises..........................................................................................................................................333 Review Questions........................................................................................................................337 Exam Questions..........................................................................................................................337 00 0789727730 fm 6/5/02 2:44 PM Page ix CONTENTS IX Answers to Review Questions................................................................................................341 Answers to Exam Questions ..................................................................................................343 5 Configuring and Troubleshooting the Desktop Environment 347 Introduction........................................................................................................................................350 Configuring User Profiles..............................................................................................................350 User Profile Types........................................................................................................................352 Configuring the Desktop Environment..................................................................................362 Video Settings..............................................................................................................................362 Configuring Regional Options..............................................................................................364 Configuring Accessibility Options ......................................................................................366 Program Compatibility Options..........................................................................................368 Installing and Configuring Applications..................................................................................369 Add or Remove Programs........................................................................................................369 Windows Installer ......................................................................................................................372 Publishing ZAP Files ................................................................................................................375 Exercises..........................................................................................................................................377 Review Questions........................................................................................................................377 Exam Questions..........................................................................................................................377 Answers to Review Questions................................................................................................380 Answers to Exam Questions ..................................................................................................380 6 Implementing, Managing, and Troubleshooting Network Protocols and Services 383 Introduction........................................................................................................................................388 The Windows XP Professional Networking Model............................................................388 Windows XP Networking Versus the OSI Reference Model..........................................389 NDIS-Compatible Network Adapter Card Drivers ....................................................390 NDIS 5.0........................................................................................................................................390 Network Protocols......................................................................................................................392 Transport Driver Interface......................................................................................................396 Network Application Programming Interfaces ..............................................................396 Interprocess Communication................................................................................................398 Basic Network Services ............................................................................................................400 Interoperating with Other Networks..................................................................................402 Adding and Configuring the Network Components of Windows XP ......................404 Identification Options..............................................................................................................404 Protocol Options ........................................................................................................................405 00 0789727730 fm 6/5/02 2:44 PM Page x X MCSE TRAINING GUIDE: WINDOWS XP PROFESSIONAL Service Options............................................................................................................................406 Client Options..............................................................................................................................406 Configuring the TCP/IP Protocol..............................................................................................406 IP Addressing................................................................................................................................407 Subnet Mask..................................................................................................................................409 Default Gateway (Router) ......................................................................................................411 Windows Internet Name Service ........................................................................................411 Domain Network Systems Server Address........................................................................412 Understanding DHCP..............................................................................................................413 Manually Configuring TCP/IP ............................................................................................415 Name Resolution with TCP/IP............................................................................................415 Advanced TCP/IP Configuration........................................................................................415 Connecting to Computers by Using Dial-Up Networking ............................................418 Line Protocols ..............................................................................................................................419 Installing a Dial-Up Networking Connection................................................................421 Internet Connection Sharing..................................................................................................424 Connecting to Resources Using Internet Explorer..............................................................427 Accessing Files Using Internet Explorer............................................................................427 Finding and Installing Printers from Internet Explorer..............................................428 Accessing Web Sites....................................................................................................................428 Dealing with Proxy Servers ....................................................................................................430 Configuring, Managing, and Implementing Internet Information Services............431 Installing IIS on Your Computer..........................................................................................431 The Default Web Site................................................................................................................432 Virtual Directories......................................................................................................................434 Configuring, Managing, and Troubleshooting Remote Desktop and Remote Assistance..........................................................................................................................435 Configuring Remote Desktop................................................................................................435 Running an Application Remotely......................................................................................435 Configure Remote Assistance................................................................................................436 Requests for Assistance and Offering Help......................................................................437 Configuring, Managing, and Troubleshooting an Internet Connection Firewall......................................................................................................................439 A Stateful Packet Filter..............................................................................................................439 Configuring ICF (Internet Connection Firewall)..........................................................440 What to Filter and What to Allow......................................................................................441 Looking at the Logs....................................................................................................................442 ICF and Policies..........................................................................................................................444