Professional English Company to Company A task-based approach to business emails, letters and faxes Student's Book Andrew Littlejohn Company to Company A task-based approach to business Fourth Edition letters and faxes Student's Book Andrew Littlejohn fs MBRIDGE Gp CAMBRIDGE Camr dae, New Yook, Mebourne, Madr, Cae Town, Sivgapone, Si Camibedge Unive ess The Faishugh Bu cng, Cantviege CB2 BRU, UK sewnccarbdgcong Tnvoumaton om hele: wasecambidge oop s2160ys3 8 Gamlriie Cniverty Prins 200 Tig puheatin isin copyright Subjects stetaony eaeeption 1th rosin reno eilcv ae grommet ti repmdustio fay fat may take place without the wen Permision af Cc nbuede criy Ties padished 2005 Th Lita, wathont cobuet 4 donhe this book or wey seciting career iecael! ever bare afore; Dis, aged yb alert ade be wry of theft eSitin of bs rk pases Bo chose imine arrival tpt one oonbngs ed Das arid ja st ire foe nec teva the fourth elit nd Dag one 2, Fina et 18 ast Dad i {2 An ttey te grou, es Campa to Company. Shc den, tere’ eee be thd eatin Acknowledgements ri Daan Hick, wane aenay ard sgn frst goer he ie ll the Al Jala, rartcnlary Anne sad Youn and he stat at Arshian Flectencs ‘sho helped se with origas! sues mre. Cam sl idebte ro mus poo at {CL sevp over the seam nae pen aseel pander spp. Fae tbat tektion, Fook parity Hes thang Tare Abr, Pi Jones and Cations Sats row, eho ese zk epee pene radeon, The atl aed pulilhsis would seo lke so shank che allowing people at tencing unt ln bave gen very wl eedback on Compe tu Champry: Ball Schnel, Csravidges Bal College, Sarton Wald; eibh Council, Mich Cand Fustosnce; Collate Eg Sadly Cente, Jn Corba, Kep Engh Tosti Seren, Sone, Gone: Hong, Onlors 8. Hayes, Sewcsee Pafiscie lingua Seaool oF Languages, Hose; Murchnor Yolksbockschus, Musics Grant Trews Ons, Jas Tn Wage, The Neva Sue Spee Takes; Pao Set, Thal Arm Wel Swern Vi Baar, Ono pan. Thanks ano Fete Dean, Wall Capel, Sarak Aly, [ashvee Raman, Flan Shana CLP Jones Dale a Anse Macs or eames Note on the Fourth Edition or the fare osinion uf Coonpany es Cans, bork the Sees ook ath “Tegcers Bowk bare been sents esr wick iproverces inthe design Mins sxtnons have also been made the cext The cous includes ne guisance Sk Srining ens, isn sre Amsrcan Unghsh wage, tl, lvls oro ay sad politeness. customer serze lazenage ang 32 respoadiag m inations. 13° of puagrals od othr langusge points. Iwo ae setions ave 2 added to acho: evs the sedents’ aby tose esi orn work. All the natn incoad in previous editions ae tll ts of coats, icludog the seat tasks at the sett fel isthe uel eh Ue Si ‘ecto and The wstng proces ction We welcome your comments on ting Comory fo Cumbany Hease wre 70 Anew Londen 11, Camber Lirieraty ea, The I dithnrsh Beibng. Saaksshie ond, came CY BRU, Taglar Faye “24 1295 529084 ema heme ong ‘You ae ahr welche elite whic Anésew Lili natin, wie sri, sets ands AZ. FLT ethology are ave Contents Nir Making enquiries | usr prope UNITS Contacting uvir4 When things go 108g Scknowledgements and! Note an te Font Vito othe seodent 1A Stuy section Emile, open se loving s meine, ules Indy taking for susd sending itoemation, email sly 32ina police 1H Activity sections Misplaces orders Siembrouck BVIM have ceived ch gid ABC Deitks Machines) Lad, W? wna gods 0 the Gouse Hote ue shod they da? 16 The rvting prcess Goring lp 2A. Stuy soto Ascent ors a mass Iii lenin a mesne cereal sven 2B Activity sections A busines rip Ngalra tte awange meetings th the office oF Leong Bless in Hong Kong and Singapone. Howse, nes events cause dficaes, 26 the writing procest Steps in weting 3 mesiaze 1A Stay section Refering. giving goodibad news, saying what yor cansarnoe 6, od American English, paragraphs mang cesens, Britsh SB eto seetions Holy ie ‘Western Tr Su ehere are prem wit the tt brass, Sar Fess asd Golen Hokidaes se hail holiday Te prounvoC rar; 3G The riding proces: Weiting a ple 4A Stay section Tater Livan, che eve, ming al compli, making a poise, ‘warning, ming sions complaints WB Activiry sections Who's responsi The heacig system: ar Fexfects Le explodes. Who respursiie sua Warm BV of Haxer AG, $0 The writing press: Ria belows. vn wie 46 4 46 unr s Getting things done LIE 6 Maintaining usu Customer UNI Product promotion SA Stuy set FReursting setion,spelogising, Gen SU Activity sctions bro quote to ale Taveidis 2 luge quantity of eable, bat the supalits, Mises Cables Ltd ane Harton Eleseries, has proalems in delivering SC The writing process Deaton 8. Sey soctton Pessona’ business lees secepring amd éecining ails, operingosing, tvting, {6B Activity section: Repair ceplac Jeartos SA use sore rather old eguipmenc in thet faceorg. Shoal aincering to venir co ask Alpha Food Machi (66 ‘The writng process: Cocks your nur (1) Stud cecton Informal business leter,infermal wring sve, replying to its. asin ne 7H Acsinitysetions & crc ce’ ‘Wainman Fad have serious ens pb al wean tr buy paper ereit ro, Noetscm Papersocks. Hoses, 2 aeerence fromm Latino Inks Led makes the situation compli 70 ‘the writing proces: Checking your worl 2 A Sindy secon Arresging and confising meeting, placing orders, cecal ression ad conslidaton A Activity section: A rae Fir Massari Tesco Tal want Agredtaral Supple Ua Elia revise les, bat wu sp so parti a Ue tein Trace Fee SC The writing proces: Chocking your work 13 Role cards Summary of usta phrases ané mais point Rompe sar Tes of model haters, smalls and key words Totter and email Laon guide To the student Phe weal hi rt Teac, et) tay 2 Compan yrs very dlrs fr eer Hols hoe ye Have tsa earn Frisk, it nay “ep yor: eae ts reiation Fist he Ik Is ena ait sd the enor i Session A ithe Sy ection. At Fae bexnning of fe sston cam 6 lf est sue You sa then ear ph in the farm of eter ema ory ‘iting besivescortesnulene, Aree el the sction, there aoe er in vere, These brining and eng exer wl show ou oe mach vou hee esr the seen Section I 6 the Astin aston, Is helps you practise wring na ‘sl Hae, yn ste eveything ou learned sn See" hehe ae the sone gop Fac praap ine oF ars compan ina Bowness Sstuacon for esamle, baying 0” selling someting, wove group, sou have so wit esas tthe atte sompanis’ ting the role crs atte Rake che bos ate Pape 8). Thee are tive cards foreach rap in exch anny, and sear seach wl ‘all :01 which cad 0 look at next. The fol cards and e's mestages (ss 30u 2c From her rue eve yo new cman end easter, yo wo has 8 ecsions beore you mite, Yous company is Uyite to ge is business done. 0 vou ‘el have to thik and write ce gules 8 9%, [eget maxims bese tot te getty samporsnt tha everyone ia your szoup writes, Once Se activ is oF. yon ca Tock bce st your Own siessages and he messages wee by otoystdeass eo ssf yeu can ip Section € is The seriing process section Tis shots you Sow you can devlap your aloes in wetize tow sou can paw ard evie tes sad help yours to se Serer ng ie Act back ot the ho, tes ian Iden of mae eters, em ana hey words char Ye cE us in ols, at wos oF at home. Tas Wil bap you to “nd an exai=p itr er eric ors paticuln word. Thee i als 8 Seema of seid pases and tn ins rors ccd isan Lele nd email agua ide, We hops le ot con his ook ad no sing Unit 1 Making enquiries 1A Study section alg trae seing oration 1 boing pate Test yourselt Youwoct new penter for your computer Yawhave acon an acer omen orth Shlor LX48. Vin an emo Compa Wd, selon eer aukwen ena ak rer sua peter ct rt Hee king wl oe hel Ne somp ein ema una ubjec reac, mars ot ven any cts #7 nord) ‘han yee nated, he mss yur he el ston 1.1 Intercity Bank ask for catalogues Read this messageand the one on page 8 2 Why does Jie Tong west thea? Ib Metanaki is sng sors i the pent and sortie i ir, Wh? © Why do sou hick ta Farmahina fers dusat S webaad et : Bel Pe Pee Oe | Ta pre erage fee bee lee teehee ‘Coote selene |] eae can you seu our caralogas nth es as and coer or hese lever Lone Ine Ba ple Saati 8 [ners 1196 Indone Tal b0 376008 Fac 01 7872 ‘senior gbark comtncents SE lee on ena necro fron StubicS hanna be tse Dear Ms Long “Thankyou for your ema. am sending some catsogues to you ‘olay which show details ofthe office equipment we ean supply, You can also see details of ll our products on our website We ofer a 5% dicoune for orders rade though our website, lam araching 3 copy of our price lt. Please contact me fyou have any questions or would like some advice, Yours sincerely S.Basuli Sales Executive Jara Furmishings [plan Arjuna 7 Jplare 11190 “Tel 021 6373742 Fax 021 6373739 swevoakarsaturishings com 1.2 Em 1 Look back atthe to emails and match each item (7) ro the corsest seaming 2). the basics 1s 1 Adocumect oe we ile pus wa to seed wit the cal 2 Fem & The mote sad sa adeno de pesos you ze wing 3 suet € The ame sad sna adress of yu saa to sen a 1 “blind copy to fe tae other pane who cave he en vt eta is puvson ln is stned a oy 5 Bes 4 Your fell aan, addets and otter des at we aes pat atthe cid ol your «¢The topie you ue weg aloe 6 Amashed FP Your mame and em 7 Signecue qT 2. Notice the layout ofthe ena messages. ‘Where dows sac paragraph stan? we me 2ft morpie dey ane sactencest 1b Horw aretha paragraplspurswl? £Y & OB apace I 1.3 Dear... / Yours . Here are some was lu stat your message. Du Sir toma ify 9 rat now his a Doar Mud foameman ayou donot kro her mame Ws Sth toa manied or vnmaied wana Scars Sch foamamed ws Dear lot toa ten: Writing tip Be careful ov you open a mss + Do netuse ei + Unis you know thats worn ares tobe eld Ais or fe, wee Me site witha fistrame fo Daor it Johoisret canect ‘The way you close a message depends on how you open it sr Sr or Macare Yeu tatty Deer halts Miss Srth Yous snl Dette Beet wishes vose the eorrect clone from the box for each of the wpenings (as Te wih Yours fachfaly Yours scaly 3. Dear Sins Win 1 Dear Malo © Dear Mix Heese 4 Dear Sosirn 1.4. Subject headings ing tip. Mn businewsas rceive hundred of emails every doy, Untorustay «lot oF abe rreseages ae jurk nal usuely agveriang Many peosle co ave o2en these rreeages ~ they de sta ther atsiont sy. Fr this reason vacant tat your ‘orale have schooler subiactrecding wt Je the eader to opan ine ‘meseage, Tris ean alse hel to ensure that tothe gt parser ay Con Seem ari tae