CITIZENS TELECOMMUNICATIONS COMPANY OF NEW YORK, INC. D/B/A FRONTIER COMMUNICATIONS OF NEW YORK GENERAL CUSTOMER SERVICES CATALOG IN THE STATE OF NEW YORK INCLUDING RATES, REGULATIONS, AND EXPLANATION OF TERMS Issued: September 15, 2014 Effective: October 15, 2014 Issued By: Eastern Region Regulatory Director, 180 S. Clinton Ave., Rochester NY 14646 Citizens Telecommunications Company of New York, Inc. Catalog d/b/a Frontier Communications Company of New York Explanation of Symbols Original Leaf No. 1 GENERAL CUSTOMER SERVICES CATALOG When changes are made on any catalog sheet, such changes will be identified through the use of the following symbols placed in the right side margins: (C) To signify changed regulation (D) To signify discontinued rate or regulation (I) To signify increase (L) To signify matter relocated without change (N) To signify new rate or regulation (R) To signify reduction (S) To signify reissued matter (T) To signify a change in text but no change in rate or regulation (Z) To signify a correction Issued: September 15, 2014 Effective: October 15, 2014 Issued By: Eastern Region Regulatory Director, 180 S. Clinton Ave., Rochester NY 14646 Citizens Telecommunications Company of New York, Inc. Catalog d/b/a Frontier Communications Company of New York Table of Contents Original Leaf No. 1 GENERAL CUSTOMER SERVICES CATALOG TABLES OF CONTENTS SECTION TITLE TABLE OF CONTENTS INDEX DEFINITION OF TERMS 1 GENERAL REGULATIONS 2 BASIC LOCAL EXCHANGE SERVICE 3 SPECIAL CONSTRUCTION 4 COIN TELEPHONE SERVICE 5 ANSWERING BUREAU SERVICE 6 CENTREX SERVICE 7 MISCELLANEOUS SERVICES 8 CONNECTION WITH CERTAIN FACILITIES 9 DIGITAL COMMUNICATION SERVICE 10 FRONTIER BUNDLED SERVICES 11 INTEGRATED SERVICES DIGITAL NETWORK 12 PROMOTIONS 13 Issued: September 15, 2014 Effective: October 15, 2014 Issued By: Eastern Region Regulatory Director, 180 S. Clinton Ave., Rochester NY 14646 Citizens Telecommunications Company of New York, Inc. Catalog d/b/a Frontier Communications of New York Index Original Leaf No. 1 GENERAL CUSTOMER SERVICES CATALOG INDEX Subject Section Access to Subscriber's Premises 2 Accessories 2 Adjusted Payment Schedule 2 Advance Payments 2 Alternate Telephone Number Listings 6 Answering Bureau Service 6 Application of Rates and Charges 2 Backbilling 2 Billed Number Screening Service 8 Billing Discrepancies 2 Blocking Service 8 Business and Residence Rates 2 Business Economic Development Plan 2 Business Traffic Study Service 8 Cancellation or Change of Application Prior to Service 2 Centrex Services 7 Charge Based on Period of Actual Service 2 COCOT - Customer Owned Coin Operated Telephone 5 Coin Access Line Service 5 Coin Supervision/Transmission 5 Connection of Customer Communications System 3 Connection of Customer Data & Ancillary Equipment 9 Connection of Customer Premises Wiring 9 Connection to Subscriber Communications Systems 2 Connection With Certain Facilities 9 Connection With Customer Recording Equipment 9 Connection With Regulated Misc Common Carriers 2 Construction and Attachments on Private Property 4 Construction and Attachments on Public Highways 4 Construction Charges 4 Cross State Message Detail 8 Critical Facilities Administration Service 8 Custom Calling Local Area Signaling Service - CLASS 8 Custom Calling Services 8 Customer-Provided Communications Systems 8 Deferred Payment Agreements 2 Definitions 1 Deposits 2 Description of Centrex Features 7 Digital Channel Service 10 Issued: September 15, 2014 Effective: October 15, 2014 Issued By: Eastern Region Regulatory Director, 180 S. Clinton Ave., Rochester NY 14646 Citizens Telecommunications Company of New York, Inc. Catalog d/b/a Frontier Communications of New York Index Original Leaf No. 2 GENERAL CUSTOMER SERVICES CATALOG INDEX Subject Section Digital Fire Reporting System 8 Direct Inward Dialing Service - DID 8 Disputed Bills 2 Electronic Bill Payment Program 2 Employee Discount 2 Entrance Facilities 9 Extended Number Referral 8 Features for Use with Centrex 7 Fire Reporting System - Chenango & Unadilla Service Area 8 Fire Reporting System - Iroquois Service Area 8 Fire Reporting System - Western Counties Service Area 8 Flat Rate Service and Message Rate Service on Same Premises 2 Frontier Bundled Services 11 Grandfathered Service Exchanges 3 Health Care Providers Support Program 2 Indemnifying Agreement 2 Installation Service Incentive and Rebate Plan 2 Integrated Services Digital Network (ISDN) (BRI) 12 Integrated Services Digital Network (ISDN) (PRI) 11 Intercept Equipment - Answering Turret 6 Interest on Customer Overpayments 2 Joint User Service 3 Liability 2 Liability of Subscriber for Loss of or Damage to Equipment 2 Liability of Telephone Company for Defacement of Premises 2 Liability of Telephone Company for Directory Errors and Omissions 2 Liability of Telephone Company for Service Interruptions, Errors, Etc. 2 Local Exchange Schedule 3 Maintenance Service Incentive and Rebate Plan 2 Message Waiting Indication 8 Minimum Charges 2 Miscellaneous Devises Provided by the Subscriber 2 Multiple and Duplicate Bill Charge 8 Network Protection Criteria 9 New Construction Distribution Facilities in VSR 4 New Construction Distribution Facilities Residential 4 Obligation of Telephone Company 2 Open Network Architecture 3 Opinion No. 85-17 Revenue 2 Order of Precedence Period of Facility Shortages 2 Other Service Charges 4 Overbilling 2 Issued: September 15, 2014 Effective: October 15, 2014 Issued By: Eastern Region Regulatory Director, 180 S. Clinton Ave., Rochester NY 14646 Citizens Telecommunications Company of New York, Inc. Catalog d/b/a Frontier Communications of New York Index Original Leaf No. 3 GENERAL CUSTOMER SERVICES CATALOG INDEX Subject Section Packaged Services 11 Payments and Termination of Service 2 Payment of Charges 2 Period for Presentation of Claim 2 Power Supply 2 Private Branch Exchange - Upstate Service Area 8 Promotions 13 Rates & Charges - Centrex 7 Remote Call Forwarding 18 Responsibility for Local and Toll Message Charges 2 Rotary Line Service 3 School to Home Service - Upstate Service Area 8 Schools and Libraries Discount Program 2 Seasonal and Vacation Service 2 Semi-Public Branch Service 3 Service Stations 2 Sidney Fiber Energy Credit 2 SMDI - Simplified Message Desk Interface 8 Special Charges 2 Sponsored Time of Day and Temperature Service 8 Suspension or Termination for Non-Payment 2 Switched 56 Service 10 System Attachments to Telephone Company Facilities 4 Telecommunications Service Priority - TSP 8 Telephone Service in Hazardous Locations 8 Telephone Number Changes 2 Telephones - Chenango & Unadilla Service Area 8 Telephones - Delaware 8 Telephones - Iroquois Service Area 8 Telephones - Red Hook Service Area 8 Telephones - Upstate Service Area 8 Telephones - Western Counties Service Area 8 Termination for Cause Other than Nonpayment 2 Termination for Non-Payment 2 Transmission of Prerecorded Messages 2 Trap Circuit Service 8 Underground Telephone Construction 4 Underground Service Connection 4 Use & Ownership Directories Unauthorized Attachments 2 Use & Ownership Equipment - Unauthorized Attachments 2 Use of Service 2 Use of Service and Facilities 2 Vanity Number Service 8 Verification of Non-payment 2 Issued: September 15, 2014 Effective: October 15, 2014 Issued By: Eastern Region Regulatory Director, 180 S. Clinton Ave., Rochester NY 14646 Citizens Telecommunications Company of New York, Inc. Catalog d/b/a Frontier Communications Company of New York Section 1 Original Leaf No. 1 GENERAL CUSTOMER SERVICES CATALOG DEFINITION OF TERMS ACCESSORIES The term "Accessories" denotes devices which are mechanically attached to, or used with, the facilities furnished by the Telephone Company and which are independent of, and not electrically connected to, the conductors in the communications path of the telecommunications system. ADJACENT CENTRAL OFFICE DISTRICTS Central office districts which have a common boundary at any point. ADVANCE WIRING Advance Wiring is the placement of station wiring within a customer's premises after inside walls and ceiling coverings are enclosed, but before exchange service is to be connected. ADVANCE JACKING Advance Jacking is the placement of jacks after prewiring or Advance Wiring is completed, but before exchange service is to be connected. Advance Jacking may be placed coincident with Advance Wiring. ANSWERING BUREAU SERVICE Facilities and service utilized by an answering bureau engaged in the business of answering incoming telephone calls of other subscribers. APARTMENT HOUSE A building used primarily to provide complete residential apartments but not lodging on a day-to-day basis. BASE RATE AREA The portion of an exchange specified in the local exchange tariff where tariff rates for local service apply without exchange line mileage or locality rates. The local service rates applicable in this area are known as Base Rates. BOARDING HOUSE An establishment offering regular meals to five or more paying guests, not members of the subscriber's domestic establishment. BRIDGED LINE A line from a station or other terminal to the point of connection with another line. The point of connection is known as the Bridging Point. Issued: September 15, 2014 Effective: October 15, 2014 Issued By: Eastern Region Regulatory Director, 180 S. Clinton Ave., Rochester NY 14646 Citizens Telecommunications Company of New York, Inc. Catalog d/b/a Frontier Communications Company of New York Section 1 Original Leaf No. 2 GENERAL CUSTOMER SERVICES CATALOG DEFINITION OF TERMS BUILDING See Same Building. CENTRAL OFFICE An operating office of the Telephone Company where connections are made between telephone exchange lines. CENTRAL OFFICE DISTRICT The territory served by a central office or by a group of central offices any one of which may serve any part of the district. CENTRAL OFFICE LINE A line providing direct access from a telephone or switchboard to a central office. Central Office Lines subject to PBX rate treatment are more specifically referred to as Central Office Trunks. CERTIFIED ANSWERING DEVICE A Certified Answering Device is an answering device which is certified in accordance with orders of the New York Public Service Commission in Case 26635, by a testing laboratory authorized to certify by the New York Public Service Commission. The Certified Answering Device automatically answers incoming calls; transmits a prerecorded voice message or appropriate audible signal to the calling party; records a message from the calling party if so designed and arranged; automatically disconnects from the line in a prearranged manner on completion of the last of the functions just described for which it was designed and arranged. The Certified Answering Device may include remote interrogation and/or device function control. CLUB An organization of persons for social purposes maintaining premises for its members. COMMUNICATIONS SYSTEMS The term "Communications Systems" denotes channels or other facilities, which are capable when not connected to exchange and message toll telecommunications service, of two-way communications between Subscriber-Provided Terminal Equipment or Telephone Company stations. CONCENTRATOR - IDENTIFIER LINE A line connecting a concentrator located in a central office building to an identifier located in an answering bureau. Issued: September 15, 2014 Effective: October 15, 2014 Issued By: Eastern Region Regulatory Director, 180 S. Clinton Ave., Rochester NY 14646 Citizens Telecommunications Company of New York, Inc. Catalog d/b/a Frontier Communications Company of New York Section 1 Original Leaf No. 3 GENERAL CUSTOMER SERVICES CATALOG DEFINITION OF TERMS CONNECTING ARRANGEMENT The term "Connecting Arrangement" denotes the equipment provided by the Telephone Company to accomplish the direct electrical connection of subscriber-provided facilities with the facilities of the Telephone Company. CUSTOMER-OWNED COIN-OPERATED TELEPHONE (COCOT) Customer-Owned Coin-Operated Telephone (Paystation - COCOT) exchange service is one-party exchange service furnished solely for connection with customer-provided coin telephone equipment or coinless public telephone equipment. CUSTOMER-PROVIDED TERMINAL EQUIPMENT The term"Customer-Provided Terminal Equipment" denotes devices, apparatus and their associated wiring, provided by a subscriber, which enables the subscriber to establish communication connections and to effect communications through such connections. DEMARCATION POINT ARRANGEMENT (DPA) A wired outlet, consisting of station wire extending between the point of connection to an individual non- coin exchange access line or private line connected to an outlet, consisting of a standard modular jack. DIGITAL CHANNEL SERVICE (DCS) The term "Digital Channel Service" denotes a service that transmits and receives digital signals between the serving wire center and digital switching equipment located at the customer’s premises. The service enables customers to channelize up to 24 voice grade DS0s on a single transport facility. It is comprised of two components; a digital port in the serving wire center and a digital transport facility between the serving wire center and the customer’s premises. DIRECT ELECTRICAL CONNECTION The term "Direct Electrical Connection" denotes a physical connection of the electrical conductors in the communications path. EXCHANGE An area, consisting of one or more central office districts, within which a call between any two points is a local call. Issued: September 15, 2014 Effective: October 15, 2014 Issued By: Eastern Region Regulatory Director, 180 S. Clinton Ave., Rochester NY 14646 Citizens Telecommunications Company of New York, Inc. Catalog d/b/a Frontier Communications Company of New York Section 1 Original Leaf No. 4 GENERAL CUSTOMER SERVICES CATALOG DEFINITION OF TERMS DOMESTIC ESTABLISHMENT The premises occupied by a family as a residence. A family consists of a group of persons related by blood or law, including their servants and guests, or not more than four unrelated persons, who maintain a common residence and share the use of facilities such as kitchen, dining room, living room, etc. EXCHANGE LINE A line furnished for direct or indirect access to the exchange system. EXCHANGE SERVICE Service providing access to the exchange system for the purpose of making calls. EXCHANGE STATION A station on an Exchange Line. FAULT CURRENT A current which flows from a conductor to ground or to another conductor during an accidental short, cross or ground, including that caused by an arc. FLAT RATE SERVICE The type of exchange service provided at a monthly rate with an unlimited number of calls within a specified local calling area. FOREIGN CENTRAL OFFICE A central office which does not serve the subscriber's location, except on a foreign exchange basis. HEADSET A hands-free, multi-wire device containing acoustic-to-electric (transmitter) and electric-to-electric (receiver) transducers, normally worn on the head of the user for close talking, which provides for the transmission of human speech. Issued: September 15, 2014 Effective: October 15, 2014 Issued By: Eastern Region Regulatory Director, 180 S. Clinton Ave., Rochester NY 14646