A C I LLEGIANCE ONSULTING, NC. When it comes to IT Services, companies demand Allegiance Table of Contents COMPANY INFORMATON 1 CONTRACT INFORMATION 2 CAPABILITIES 3 NAICS CODES 4 INFORMATION TECHNOLOGY SERVICES PRICE LIST 5 LABOR CATEGORIES DESCRIPTIONS 6 INFORMATION FOR ORDERING ACTIVITIES 17 TERMS AND CONDITIONS 25 COMMITMENT TO SMALL BUSINESS 30 BLANKET PURCHASE AGREEMENT 32 Company Information Allegiance Consulting, Inc. 2601 Blake Street, Suite 400 Denver, CO 80205 Office: 720-947-9201 Fax: 303-860-1557 [email protected] Website: www.acinow.net Marketing Point of Contact (POC): Mike Byrd, President [email protected] Office Telephone: 720-947-9201 Secondary POC: Tom Melaragno, Vice President [email protected] A C I LLEGIANCE ONSULTING, NC. Contract Information GSA Schedule 70 – The General Services Administration (GSA) Federal Supply Service (FSS) has awarded Allegiance Consulting, Inc. a Schedule 70 Contract, for Information Technology Professional Services. Allegiance is able to supply the full range of Information Technology professional services to all federal Government agencies. Schedule 70 is for “GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT, SOFTWARE AND SERVICES.” Special Item Number (SIN): 132-51 – Professional Information Technology Services. Includes resources and facilities management, database planning and design, systems analysis and design, network services, programming, millennium conversion services, conversion and implementation support, network services project management, data/records management, subscriptions/publications (electronic media), and other services. GSA Schedule 70 Contract number: GS-35F-0360S Initial Contract period: April 13, 2006 – April 12, 2011 Renewal Contract period: April 13, 2011 – April 12, 2016 CAGE Code: 36QF7 DUNS No.: 18-593-5066 Maximum Order: $500,000 per order Minimum Order: $100 Geographic Coverage: 48 Contiguous States Delivery Time: 10 Days A C I LLEGIANCE ONSULTING, NC. CAPABILITY STATEMENT Allegiance Consulting is a leading technology services and solutions provider specializing in information technology (IT) professional services. Allegiance offers the agility and low overhead of a small business combined with the knowledge and expertise of a large company. Allegiance provides services to public and private sector entities across the continental U.S. Core Competencies Allegiance provides services in two (2) core competency areas: Information Technology Project Outsourcing/IT Support and Managed Services. Allegiance offers professionals in the following IT disciplines: Application Analyst Help Desk Technician Application Developer Information Security Specialist Audio Visual Technical Support Network Administrator CRM Specialist Network Engineer Cyber Security Analyst Network Security Administrator Cyber Security Engineer Oracle Specialist Cyber Security Test Engineer Project Manager Data Analyst SharePoint Administrator Data Center Coordinator SharePoint Developer Database Administrator System Administrator Desktop Administrator/Integrator Systems Engineer Desktop Technician Technical Trainer Documentation Specialist Technical Writer Enterprise Architect Telecommunication Engineer ERP Specialist Web Developer Graphics Designer Web Engineer Allegiance Managed Services offerings include: Dedicated “Cloud” Hosting Shared Infrastructure “Cloud” Hosting Remote Infrastructure Monitoring and management Disaster Recovery and Business Continuity Help Desk Operations Application Management Enterprise Outsourcing Information Security A C I LLEGIANCE ONSULTING, NC. Past Performance Allegiance Consulting, Inc. completed a Dun & Bradstreet Open Ratings Past Performance Evaluation (PPE), which is widely recognized by government contracting offices. Based on feedback from our customers, Allegiance proudly earned an overall performance rating of 95 out of 100 and has been certified as a Top 20% Performer. Allegiance’s impressive PPE score demonstrates outstanding reliability, cost, order accuracy, timeliness, quality, business relations, personnel, customer support, responsiveness, and overall customer satisfaction relative to similar companies. Allegiance is proud to have provided services to: Ball Aerospace General Services Administration Bureau of Reclamation Merrick & Company CH2M Hill National Science Foundation (NSF) Department of Defense National Renewable Energy Lab (NREL) Department of Energy Policy Studies, Inc. Department of Health and Human Services Raytheon Department of Labor U.S. Air Force Department of the Interior U.S. Army Department of Veteran’s Affairs United Launch Alliance (ULA) Food and Drug Administration Western Area Power Administration Differentiators SDVOSB: Colorado-based Allegiance Consulting is a Service-Disabled Veteran-Owned Small Business (SDVOSB). We are one of only a few full-service technical SDVOSBs in the U.S. and consistently deliver the highest quality services at the lowest price. GSA Schedule 70: Allegiance Consulting, Inc. holds a GSA Schedule 70 Contract, for Information Technology Professional Services. Allegiance is able to supply the full range of IT professional services to all federal, state, and local government agencies. GSA Contract: GS-35F-0360S, CAGE Code: 36QF7, DUNS No.: 185935066 People: Our experienced team is here to serve you. Averaging 15 years in the IT services business, our technical recruiters will find you the right talent at the right time. Guaranteed. NAICS Codes: 518210 541512 541990 541214 541513 561110 541330 541519 561320 541511 541618 561330 Allegiance Consulting - POC: Mike Byrd [email protected] 720-947-9201 ext. 212 A C I LLEGIANCE ONSULTING, NC. Information Technology Services Price List Labor Category GSA Hourly Rate Administrator/Secretary/Clerk $37.52 Business Analyst $63.19 Computer Operator $24.68 Configuration Management Specialist $69.11 Contracts Specialist $64.18 Customer Service Specialist $44.43 Database Administrator I $67.14 Database Administrator II $74.05 Engineering Designer $59.24 Engineer I $64.18 Engineer II $95.77 Engineer III $123.42 ERP/CRM Specialist I $83.92 GIS Specialist $74.05 Help Desk Technician $32.58 IT Specialist I $83.92 IT Specialist II $146.13 LAN/WAN Engineer $67.14 Network Support Specialist $49.37 PC Technician $34.56 Programmer $64.18 Programmer Analyst $74.05 Program Manager $88.86 Project Manager $77.01 QA Engineer $64.18 QA Manager $69.11 Security Administrator $34.56 Security Architect/Manager $74.05 Software Engineer $82.94 Systems Administrator $64.18 Systems Analyst $54.30 Systems Architect $71.09 Technical Writer $49.37 Technician I $51.34 Technician II $59.24 Technician III $77.01 Telecommunications Specialist $75.04 Web Developer $64.18 GSA Schedule 70 Contract number: GS-35F-0360S POC Email: [email protected] or 720-947-9201 A C I LLEGIANCE ONSULTING, NC. Labor Categories Descriptions Administrator/Secretary/Clerk Minimum/General Experience: Two (2) years performing administrative or clerical experience including but not limited to data entry, receptionist, filing, payroll, benefits administration, and accounting tasks. Has the ability to perform typing and word processing duties. Has knowledge of various computer programs including MS Office tools (Excel, Word, Project, PowerPoint), and Adobe Acrobat. Functional Responsibility: Performs administrative/general office services to support the program that may include: make travel arrangements, answer phones, data entry, typing and transcription duties as required. Executes procedures that implement operational and/or fiscal policies. Drafts financial, statistical, narrative, and other reports as requested. Assists program implementation. Minimum Education: High School Diploma Business Analyst Minimum/General Experience: Seven (7) years of experience as a business analyst in a large systems environment. Requires aptitude for gathering user and system level requirements and creating business requirement documents, use cases, product concept documents and work flows for the implementation. Must have outstanding oral and written communication skills, must understand system development life cycle methodologies and have strong knowledge of hardware platforms, software and user interfaces. Functional Responsibility: Gathers, analyzes and writes product business requirements. Conducts or participates in functional specification walkthroughs. Reviews functional specifications, project deliverables, technical specifications, test plans and scripts. Identifies and defines functional and data requirements, including changes to original scope. Gathers information about a problem, defines changes to an existing application, and implements the changes using documents and specifications. Ensures project documents conform to standards and are kept current. Minimum Education: Bachelor’s Degree in Business, Computer Science or related field. Computer Operator Minimum/General Experience: One (1) year experience with the control and operation of networks, computers, automated systems and peripherals. Must be able to identify and troubleshoot computer and processing problems, and provide system support for all users of the computer systems and applications. Functional Responsibility: Responsible for monitoring production systems, control panel and processing operations. Runs diagnostic tests and determines any equipment malfunctions or performance deviations. Executes daily production system tasks, both scheduled and unscheduled, which are critical to the business functions of the company and to provide data security to the production systems within the data center through system backups. Minimum Education: High School Diploma Configuration Management Specialist Minimum/General Experience: Two (2) years of experience with version controlling, building, compiling, delivering, installing, configuring, auditing, and staging the applications for a particular project. This includes requirements, source code, documentation, subroutines, objects, executables and auxiliary applications. Functional Responsibility: Creates and maintains application build scripts, deployment scripts, and development and testing environments. The CM will also participate in creating packages to support the baselining of requirements and the migration of code to System Test and to production, auditing work products, and following up on discrepancies. Minimum Education: Bachelor’s Degree in Computer Science or related field Contracts Specialist Minimum/General Experience: Two (2) years of experience planning, negotiating and administering contracts in support of pre-award stage, sealed bid solicitations and post-award stage activities to procure specialized supplies, equipment, and services; performing computations relative to item cost, packaging, specification requirements and delivery points; and communication strategies and cost or price techniques sufficient to negotiate supplemental agreements and equitable adjustments. Functional Responsibility: Execute and administer contracts for the procurement of supplies, services, construction, or research and development. Tasks involve the use of formal advertising or negotiation methods, evaluation of contract price/cost proposals, administration or termination and close-out of contracts, and the development of policies and procedures for contracting/procurement work. Uses a variety of contract types, such as performance based, fixed price, purchase orders, cost-reimbursement, cost-plus-fee (including fixed fee, incentive fee, and award fee), as well as grants, cooperative agreements, and other transactions to procure items and/or services. Reviews procurement submissions for adequacy and completeness, and resolves any problems prior to initiation of contractual action. Minimum Education: Associate’s Degree or equivalent applicable work experience. Customer Service Specialist Minimum/General Experience: Two (2) years of experience with supporting customers in a variety of areas. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Functional Responsibility: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Minimum Education: Associate’s Degree or equivalent applicable work experience. Database Administrator I Minimum/General Experience: Three (3) years experience of technical experience administering production databases in a large environment for complex computer systems. Requires proficiency in design, administration, implementation, upgrades, monitoring and database tuning that ensures the application runs efficiently and reliably. Functional Responsibility: Provides end user technical support required to execute database changes and enhancements as well as security changes. The Database Administrator (DBA) administers instance and database backup, recovery, monitoring and tuning. He/she also manages database disk content and capacity plan, documents Database Environments. Provides end user support. Technical owner and administrator of the application and database. Minimum Education: Bachelor’s Degree in Computer Science Database Administrator II Minimum/General Experience: Five (5) years of experience with design, development, implementation, conversion, maintenance and performance evaluation of databases for complex computer systems. Requires proficiency with database schemas, sub-schemas and utilities needed to monitor database efficiency and integrity. Functional Responsibility: Designs, programs and tests software needed to solve any logical or physical database problems existing in any installed database; trains programmers in proper use of database verbs and maintains database documentation. Minimum Education: Bachelor’s Degree in Computer Science Engineering Designer Minimum/General Experience: Two (2) years of experience as a graphics designer working with computer-aided design (CAD) tools. Operates CAD equipment and acts as a technical draftsperson with the capability of making the appropriate design and formatting decisions. Familiar with common CAD packages and able to read and interpret cabling and network diagrams as well as building diagrams and floor plans. Functional Responsibility: Responsible for developing and executing both the overall graphical look of the project and the details, including individual screen designs. Minimum Education: Associate’s Degree or technical certificate in technical drafting or engineering. Engineer I Minimum/General Experience: Two (2) years of engineering experience performing a variety of routine tasks with some supervision. Experienced with using company methods, practices, programs, and products of the company while performing tasks. Functional Responsibility: Analyzes functional specifications and designs solutions according to the company requirements and standards. May receive specific and detailed instructions about required tasks and expected results, and also support remote customer locations. Minimum Education: Bachelor's degree in Engineering, Computer Science, related degree or equivalent work experience. Engineer II Minimum/General Experience: Four (4) years of engineering experience performing work that involves conventional engineering practices, but may include a variety of complex features such as conflicting design requirements, unsuitability of standard materials, and difficult coordination requirements. Expertise could be computers, software, mechanical, electrical, environmental, HVAC, IT, Telecom, networking, hardware, civil/structural, energy or other engineering discipline. Functional Responsibility: Plans, schedules, conducts, or coordinates detailed phases of the engineering work in a part of a major project of moderate scope. Commands a broad knowledge of precedents in the specialty area, and a good knowledge of principles and practices of related specialties. Plans and conducts work requiring judgment in the independent evaluation, selection, and substantial adaptation and modification of standard techniques, procedures and criteria. Devises new approaches to problems encountered. Independently performs most assignments with instructions about general results expected. Receives technical guidance on unusual or complex problems, and supervisory approval on the proposed plans for projects. Minimum Education: Bachelor's degree in Engineering, Computer Science, related degree or equivalent work experience. Engineer III Minimum/General Experience: Nine (9) years of engineering experience performing work that involves complex or novel assignments requiring the development of new or refined equipment, materials, procedures, and/or scientific methods. Expertise could be computers, software, mechanical, electrical, environmental, HVAC, IT, Telecom, networking, hardware, civil, structural, geotechnical, energy or other engineering discipline. Has industry-specific expertise and leadership experience in Architecture & Engineering (A&E), Engineering, Procurement & Construction (EPC), manufacturing, transportation, environmental remediation, dam design supervision and review or other area. Functional Responsibility: Carries out Applies intensive and diversified knowledge of engineering and practices in broad areas of assignments and related fields. Independently makes decisions on engineering problems and methods. Represents the organization at conferences to resolve important questions and to plan and coordinate work. Uses advanced techniques and modifications and extensions of theories, precepts, and practices of own engineering field, and related sciences and disciplines. May be supervised and guided in relation largely to overall objectives, critical issues, new concepts, and policy matters. Consults with supervisor concerning unusual problems and developments. Minimum Education: Master's degree in Engineering, Computer Science, related degree or equivalent work experience. ERP/CRM Specialist I Minimum/General Experience: Five (5) years of technical experience with the design, support, maintenance, deployment and management of Enterprise Resource Planning (ERP) systems and/or Customer Relationship Management (CRM) systems. Experienced with products like SAP, Oracle E- Business Suite, Peoplesoft, Siebel and Baan. The ERP/CRM Specialist has an aptitude for reducing broad concepts and business strategies into structured programs. Functional Responsibility: Develops implementation strategies and plans based on business requirements. Guides users in detailing requirements. Acts as the ERP Solution expert from both a functional and technical perspective. Minimum Education: Bachelor’s Degree in Computer Science GIS Specialist Minimum/General Experience: Four (4) years of technical experience, of which Two (2) years of experience must be specialized. Education in a related field may be substituted for experience. Knowledge of acquiring and processing data from state and federal agencies used in environmental assessment analyses and/or integrated into the Geographic Information System (GIS) infrastructure. Must have demonstrated proficiency with GIS software and experience developing GIS databases utilizing field data. Functional Responsibility: Provide application development for GIS infrastructure, produce effective mapping output for a diverse range of programs in a timely manner, make recommendations of the hardware and software necessary to support the development of applications for GIS infrastructure. Minimum Education: Associate Degree in Computer Science, Information Systems, Engineering, Mathematics, Physics, Business, or other related scientific or technical discipline. Help Desk Technician Minimum/General Experience: Two (2) years of experience providing technical support in a call center environment. Requires competency with troubleshooting of hardware and software issues. Must have experience communicating complex technical information clearly and concisely. Must be flexible to work shifts that may include evenings, weekends, and holidays. Functional Responsibility: Provides information on how to set-up, use and troubleshoot hardware and software products. Answers general application/system questions for both custom and off-the-shelf (OTS) software. Minimum Education: Associate’s Degree IT Specialist I Minimum/General Experience: Six (6) years of information technology training and/or demonstrated hands-on experience in areas of emerging technologies with in-depth knowledge of specific products. Areas of expertise include, but are not limited to, disaster recovery, database frameworks, enterprise resource planning, web portals, firewalls, geographic information systems, visual simulation applications, remote sensing/satellite imagery, data mining, wireless communications, Internet technologies, secure messaging, enterprise engineering, fraud detection, intrusion detection, information assurance, full life- cycle software development, data modeling, and system architecture. Functional Responsibility: Has a high-level of technical experience in systems engineering, operations research, and business re-engineering. Provides expertise & support in one or more emerging technology areas. Recommends solutions to customer problems based on prior experience & understanding of how products & services support the customer. May work with senior managers to provide strategic direction with regard to project objectives and/or the use of new technologies to improve productivity or enhance operations. Minimum Education: Master’s degree in Computer Science, related degree or equivalent work experience. IT Specialist II Minimum/General Experience: Nine (9) years of information technology training and/or demonstrated hands-on experience in areas of emerging technologies with in-depth knowledge of specific products. Areas of expertise include, but are not limited to, disaster recovery, database frameworks, enterprise resource planning, web portals, firewalls, geographic information systems, visual simulation applications, remote sensing/satellite imagery, data mining, wireless communications, Internet technologies, secure messaging, enterprise engineering, fraud detection, intrusion detection, information assurance, full life- cycle software development, public key infrastructure (PKI), critical infrastructure protection, Certified Information Systems Security Professionals (CISSP), data modeling, and system architecture. Functional Responsibility: Has a high-level of technical experience in systems engineering, operations research, and business re-engineering. Provides expertise & support in one or more emerging technology areas. Recommends solutions to customer problems based on prior experience & understanding of how products & services support the customer. May work with senior managers to provide strategic direction with regard to project objectives and/or the use of new technologies to improve productivity or enhance operations. Minimum Education: Master's degree in Computer Science, related degree or equivalent work experience.