S E C I V R E ~~~ e S - r s Y ~ t r T T - i F E I ~ ~ N S ~ G i t U Y i ~ D M A x ~ M U W , e O ~ B D ~ C t A i ~ r 7 D O e o p ~ 1 N R d i vi 0 A h o s ~ 2 ~ n P S w N a ~ O I T A R E P O e r u y t c a u w r z d t adeas oir rsnf m of roadng, i k,i ne ncerain lana, t 0en 5tio 2nt 1ia al ~ ly mgu Cat ede tn r aay of approximture repair right of wa ~ tuct, d gemennfrastrgemen f~~~t Pacr pag nae ina q ada troduction ated with the mActivities incluainage, fleet mdways. n an;,-~ _ _ Jn ,l1 n i ra I ies assocructures.ations, din the ro ~ (V~r ttrh tivirt s ope wit ing ac culveinterilities Apr atnd, w ut er age of pean a variety of onicipal bridgtrol and signd coordinatio n~, (~1~ F~ Nor sunn y e moa b s p provid and 50, traffic c design a1-~s ,art ay hiurecend ~rn stna N w nca ~ Road The Townfrastrumaintenplanning v~i~ta~R3,000 zoo 2~ 1,~ 1,~ 0 i ~ ~ v ~ ~ ~ ~ ' ~ r _ /~ ~ 1 V ( ~ ~ (~ ~ ~) ~u d q~ i ~ a u r ~ klS n -mil ~iV - S ~, cb ILL I ~ ') ~ cR q ~ ix a ~ ~-e~u!~-~-aa~e cb~.q-~ n ~' -uk7sr~xlax~-el ~ u ' ~ . u ~. 0 0 O ~ 0 ~ ~ CR; ~ t 0~6 C8O ~L oob ~o ~o w~ o oy sr rveyey alimina "l uvl r S sur preing Custome81. Theirs. Thend chang rnalat 4. repare a e du Ext fire anruct 4ret 01ftencras 2y ananf ele i hntg w from tle of 5 ond main by agin oa ad lcse be sed ndn figuree o4.5 upgraompouce. hencad can Teosn idents. to resided with r concernr mainte seide q Catd~s n ~ ~a17v~ta __ ,~' fV~ s to be a main concern for ref high priority and importanccoming increasingly dissatisfight similar more pronouncen service levels such as wint byna~ (27157 ~ L1tci~r~ — ~ N~ n s, continues an area oents are beternal highlommunity o I~rt~err~r7tax~x~txx.e~s 400 200 ~~ 0 .~ F Customer Satisfactio The condition of roadidentifies roadways ahighlighted that residresults of the 2016 exexpectations of the c 5.0 :1Ir-.zip I'<~r ti~i~ r-4.5 4.0 3.69 3.G83.SG z ..o3.5 .03 2.5 2.0 L5 1.0oL~~ ~~G~R Its ~ ~ R ~tp~~GO ti ~~~~R ~cuS~~M 5~ s~ ~ ~`~~~ ~~~ ~c~ r,C~ O~p`~1~ ronmental Scan Like many municipalities in Ontario, the Township faces a significant infrastructure deficit. Previous studies commissioned bythe Township —including its asset management plan, roads need study, engineering inspections of bridges and facility conditionassessments —have identified the need for significant infrastructure reinvestment requirements. An additional 1 %capitalallocation is recommended but not included in the draft 2017 Budget. The quantum of the Township's infrastructure deficit is expected to increase in the future due to the ongoing deterioration of theroad and bridge network due to usage and climatic conditions, which will result in roads/bridges moving from good to fair to poorcondition. While the Township has made significant investments in the road network, the roads needs assessment identified thefact that it does not currently allocate sufficient funding for road maintenance activities and as such, the overall condition of itsroad network will continue to deteriorate despite improvements on made an annual basis. The effects of this infrastructure deficit are manifested through the deterioration of the road network and associated impact ondriving conditions. The results of the 2014 community survey indicate that respondents had relatively high levels ofdissatisfaction with the surface condition of the road network. To optimize the lifecycle an increased emphasis on preventative maintenance should be undertaken. Currently, minimalpreventative maintenance is undertaken on bridges. In 2017, the Bridge Assessments identify approximate $193,000 in priority i• • • • v n E maintenance however, internal budget revisions have decreased this amount to in $50,000 2017 to be increased on an annualbasis. Similar increases in level of activity and phasing is proposed for ditching.From an operational perspective, the key tool for ensuring customer service is the Township's work order system, whichcaptures requests for service from residents and Council members and assigns work within the Departments. While the workorder system is in place and does effectively assign work, the current system does not (i) have a consistent approach toassigning priorities to work orders and as a result, similar situations may elicit a different response from the Township dependingon the individuals involved; and (ii) the current system does not allow the Township to review its performance on open workorders and response times and its annual deferred maintenance. A work order management system will be a key priority forOperations in 2017, with a solution across various divisions such as Municipal Law, Information Technology, and EnvironmentalServices. Legislative requirements and risk managemento Changes to Provincial Minimum Maintenance Standards anticipated early 2018n Anticipated changes to include: • Shift from "minimum" standards to standards; • Clarification on "significant weather event" vs weather event. Need to establish protocols on how to establishand communicate with the public; • Sidewalk surface discontinuities; • Sidewalk winter maintenance; and • Bicycle lanes —standards including winter maintenance.o Railway Crossings —Under the Railway Safety Act, Regulation SOR/2014-275 —Grade Crossing Regulation, requires thatmunicipalities provide information to the Railway in regards to all grade crossings. This information is required undersection 12 of the regulation. A request for proposal is currently underway for engineering services for this project.o Requirement for salt management planso Requirement for Hands Free Radios — O.Reg. 366/09 —section 11 (2) which allows for employees and contractors for aroad authority to use hand held two-way radios will be revoked as of 1, January 2018. Radio upgrades are included in2017 Budget to allow for hands free radio communication.o Joint and Several Liability 0 2017 Operating Budget includes allocations to establish a service standard of line painting all significant curves and hillson Township roadways and priority intersections. An adjustment of approximately 250km of annual line painting.0 2017 Operating Budget includes allocations to address non-priority regulatory or warning signs as required by provinciallegislation. Increasing frequency and severity of storm and fluctuating weather patterns resulting in flooding, erosion, tree removalrequirements, and increased frequency of salt/sand for winter maintenance. Business continuity in events of labour or equipment disruptions i.e. break downs and illness, present ongoing challenges • • • d ; n New developments resulting in new infrastructure and maintenance requirements. Examples: Diamond Valley, Braestone,Meadow Acres, Isabella Estates, Landscapes Changing community demographics and expectations for higher levels of service. Tourism and new business needs create additional pressures for increased levels of service. The draft 2017 budget reflects changes in shifting culvert replacement from capital to operating budget and reflects proposedchanges of discontinuing the practice of replacing private culverts (By-law 99-47) allowing these resources (approximately$100,000) to be used for priority ditching activities. This service level adjustment would require residents to bear the cost andresponsibility of culvert replacement to Township standards. It is recommended that this practice is discontinued immediatelyuntil a full review can be undertaken. Technology presents significant opportunity for increased efficiency and effectiveness —priority focus for 2017. The recent Operations Department re-structure will assist in increasing the focus on the effectiveness of operations activities ainfrastructure and capital project management. tives for 2017 The completion of a Road Network Plan to:• Provide recommendations of current agreements/practices with upper tiers (County of Simcoe, MTO overpasses);• Aligned with Official Plan Update review and identify proposed arterials, detour routes, future roadneeds/classifications and appropriate standards for road construction and maintenance;• Policies to establish levels of service, manage risk exposure and regulatory compliance;• Review speed limits and development of policies for application of standards;• Review and identify possible surplus road allowances for possible divestment• Review private road network and associated implications for Municipality• Update RNS and provide capital plan 10 years• The plan will be integral to establish 10-year capital program and structured annual maintenance program to ensureoptimization of available funding. It will also ensure the Township is leveraging/maximizing funding available throughdevelopment charges. Continue to implement new Operations Department structure and capitalize on opportunities for improvement; Weed spraying activity to be conducted with internal forces resulting in more efficient means of delivering service and bettertracking of problematic areas; Continue to review levels of service and methods of service delivery i.e. in house vs contracted services Tracking of key Department data to ensure accuracy of activity based costing and establish baseline for performance measures LEAN/Business process improvement and technology training and application; Undertake an initial review of the Township's fleet and associated policies and practices; `~ a • • • • •• i • •• •••• t i n I ; t e g d u b 7 01m; re. n 2te twa is f dy o e s s stl ono petr oma prged p yaa cno na r da mnd uner a dd, ers for rork oroller ur w nt ow o be c and l n la a af /s uo t s l an a cio , s ndat S at P l en G troem — aly ppg to imolo se n th h n t c ee e mc t ene ceat nmr a g hme not n ECI ••• 1 r l , e a s r Roadway Administration To provide the travelling public and residents of Oro-Medonte a safe and effectiveroad network, to provide drainage to protect the road network and meet environmentregulations, and to ensure fiscal responsibility as it relates to infrastructure planning,risk management and performance. als that the Service relates to: Safe &Health CommunityService Excellence Service LevelInitial response to customer within 3 business days (contact and creation of a workorder)Site visit (as required) and call back to customer to verify if request meets currentlevels of service rovided - 10 workin da s.Dail ,week) and month) monitorin of s endin includin rocessin of invoices.Response to emergencies within 2 hours, 7 days per week.Road Patrol —Class 3 Roads once every 7 days, Class 4 Roads once every 14 dayClass 5 Roads once every 30 days.Entrance ermits initial ins ection within 10 business da s.Daily performance monitoring to ensure that employees, contractors and students aworkin as er the re uirements of the Ontario Health and Safet Act.Daily inspections for equipment in use.Annual Safety Certification for CVOR vehicles.Daily review of preventative maintenance and repair requirements for equipment.Heavy Trucks service life - 12 years, light trucks — 5 years, heavy equipment — 20ears.As per By-law 2004-112 Purchasing and Tendering Procedures. Monitoring of applicable regulations. o G g n i h c r n e rvice: 's Overa nsibilitvice rin regulatio fety ment mplianc ervice: urpose of Se trategic Plan Activit /Res oCustomer Ser Bud et MonitoRight of Way Health and Sa Fleet Manage Procurement Regulatory Co S P S s e ut s 5 - 5 Road Infrastructure Repair and Maintenance To repair and maintain road infrastructure to provide safe, efficient transportation rohroughout the Township of Oro-Medonte to residents and the travelling public. als that the Service relates to: Safe &Health CommunityService Excellence Service LevelInspection of bridges and Culverts, with a span greater than 3 m, every other year.Maintenance —Annual inspection includes signage, existing guide rail posts anddrains.Re airs — Emer enc re airs as re uired.Potholes greater than 1000 cm2 -class 3 roads within 7 days of being aware ofpothole, class 4 roads within 14 days of being aware of the pothole, class 5 roadswithin 30 days of being aware of the pothole. Cracks longer than 3 m, with a width and a depth greater than cm 5 -Class 3 roadwithin 60 days; Class 4 & 5 roads within 180 days after notification. Surface Discontinuities exceeding cm 5 -Class 3 roads within 7 days; Class 4 androads within 21 days after notification. Shoulder drop offs with a continuous length of 20 m and a depth greater than 8 cmClass 3 roads within 7 days; Class 4 roads within 14 days; Class 5 roads within 30days after notification. Potholes exceeding 1500 cm2 —Class 3 roads for a depth of cm 8 within 7days ofnotification, Class 4 roads for a depth of 10 cm within 14 days of notification; Classroads for a depth of 12 cm within 30 days of notification. Dust control once annual) on hills, curves and intersections. t o G g n l i i a h r e c e c r d n e: vera litd Gui nce tena Service: Purpose of Servic Strategic Plan's O Activit /Res onsibiBridge, Culvert anMaintenance Hardtop Maintena Gravel Road Main(Loosetop)